Company Detail

Support Engineer - Internet Information Services/ASP.Net - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Las Colinas, Texas

Job Description

Customer Experience & Success

  • Do you want to empower every person and every organization on the planet to achieve more?

  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

  • Act internally as a customer advocate.

  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

  • Advise customers on how to gain additional value from their Microsoft products.

  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required Qualifications:

  • Three or more years of experience in software development or developer support using Microsoft Internet Information Services, ASP.NET or the .NET framework

  • Developer technologies and tools for on-premises and cloud technologies targeting web applications and business services hosted in IIS (Internet Information Server) or Azure App Services

  • Programming languages (C#, NodeJS, TypeScript, JavaScript, AngularJS, C++, VB.NET, PowerShell, and many others)

  • Development platforms (ASP.NET, ASP.NET Core, classic ASP, PHP, Python, etc.).

Preferred Qualifications :

  • 3 + years in a customer facing service role in any capacity

  • Good understanding of the concepts of Operating Systems and networking is required

  • BS or MS Degree in computer science, or equivalent working experience.

Technical Acumen:

  • Deep understanding of HTTP and other application layer protocols

  • Thorough troubleshooting, debugging, and problem-solving skills

  • Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP/IP, FTP, SSL/TLS protocols

  • Basic knowledge of symmetric and asymmetric cryptography principles, with experience in working with a PKI

  • Basic understanding of claims-aware web authentication protocols

  • Basic understanding of Windows Server architecture

  • Basic skills in Windows Server remote administration using PowerShell

  • Experience in web application and .NET debugging or architectural fundamentals

  • Experience with web deployment and web server administration

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Las Colinas, Texas

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Las Colinas, Texas

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities

Key responsibilities include:

  • Financial Management – Assist and drive effective yearly, quarterly and monthly budgeting processes working with the CSU finance team. Ensure that tracking, analysis and follow-up on all budget-related activities take place.

  • ROB Management – Assist with the management of the CSU Rhythm of Business (ROB), including fiscal year planning, all-hands, staff meetings, LT meetings, business reporting, etc. to help the business run smoothly and effectively.• Strategy – Work with leadership team to implement overall strategy for Microsoft Federal CSU to include customer, financial, and organizational approach to the business.

  • Operations – Partner with the leadership team providing key insights to overall business performance. Define key measurement systems and processes for monthly and quarterly business reviews.

  • Collaboration - Liaison with key partners/stakeholders and team members to orchestrate alignment activities within the Microsoft Federal Customer Success organization and with key external stakeholders in other Operating Units.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • Bachelors’ degree or equivalent work experience.

  • 5+ years of program management experience in an enterprise level environment.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Partner Delivery Strategy - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a dynamic and connected leader that can define overall partner delivery strategy for our newly formed organization. This senior level role will report to the Chief of Staff and work across MS Fed and MSUS teams. The successful candidate will have deep expertise of overall partner ecosystem and strong network across various partner enablement communities. They will be accountable to defining overall strategy for partner enablement, connecting specific go to market opportunities by solution areas, and managing ongoing success through scorecard and RoB. This role will be a key extension of partner ecosystem within the CSU where our Customer Success Managers, Architects, Engineers, and Program Mangaers work directly with customers. This close partnership will drive higher velocity and tighter understanding of voice of the customer, partner, and customer success delivery teams. All ultimately driving customer success that results in cloud consumption.

Responsibilities

Key responsibilities include:

  • Collaborate with One Commercial Partner and MSUS Partner Enablement teams to scale and execute WW and Industry level Partner strategies.

  • Develop strong internal relationships across a matrixed team of Account Executives, Technical Architects, Engineering, Services and Support for the successful execution of program objectives.

  • Engage with MS Fed LT and CSU LT to identify key business priorities, issues, and opportunities and translate into action plans and initiatives.

  • Define delivery strategy and execution plans analyzing key competitive trends, revenue growth opportunities and disruptive delivery models (automation, nearshore, offshore, remote, strategic partners).

  • Orchestrating incubation programs to quickly identify scalable strategies across customer segments and solution areas.

  • Define scorecard, business insights, and RoB processes for partner delivery excellence.

  • Lead and direct large enterprise cloud implementations across multiple projects, workstreams and external and internal teams. Ensure the successful implementation of Program Objectives. Develop schedules for program milestones, reviews, customer interfaces and internal milestone tracking.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management, sales, or partner enablement experience in an enterprise level environment.

  • BS/BA (required); MS / MBA strongly preferred.

  • Strong understanding of cloud technology solutions and competitive landscape.

  • Demonstrated strong analytical and problem-solving ability.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Strong program/project management of operational programs.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Executive presence: Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director Systems, Tools, and Process - MS Federal CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key responsibilities include:

  • Change Strategy and Execution: Effective Change management for the End to End Systems, process and behavioral changes for the Federal tools launch.

  • Using proven Prosci ®, ADKAR methodology, standard process, and templates, you will develop customized change management strategies.

  • Coordinate across multiple teams to facilitate capture of detailed change data for all impacted audiences.

  • Deploy methods to protect our current business from disruption by mitigating all risks to business continuity.

  • Monitor and review change adoption and implement resistant migration and reinforcement strategies.

  • Collaboration: Engage with field partners to gain insight into pain points and feedback to facilitate discussion to feed into process and tool improvement initiatives. Partner with your key stakeholders in HQ, Sales, Consulting, Reactive Support, operations leadership and other field focused teams to drive changes in the Federal Customer Success organization.

  • Stakeholder Management: Build relationships and collaborate with business partners across the entire company. Ensure that business issues, concerns and priorities are well understood. Know Customer Success goals and related CCE roadmaps to mitigate risks and propose viable solution for field teams.

  • Framework and Standards: work with the Change Management Office (CMO) to establish and evolve solid frameworks and standard for change management. Build and maintain the communications and organizational change management framework including guidelines that the team will provide to drive consistency in approach and elevate capability.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management experience in an enterprise level environment.

  • Bachelors’ degree or equivalent work experience.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Strategic Programs - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key Outcomes

Are you looking for an opportunity to work with a great team in a high impact position? Microsoft Federal is looking for a collaborative team member with a growth mindset to shape and lead key programs for Microsoft Federal. As part of the Microsoft Federal Team, this position is responsible for the design, implementation, and release of programs supporting various aspects of the organization and business lifecycle.

Key Responsibilities

  • Provide support to plan and implement product / program management related initiatives and projects.

  • Establishment of processes and prioritization of automation initiatives to support Microsoft Federal programs and initiatives and ensure program quality through transformational changes.

  • Understand the project vision and timelines to ensure delivery happens in line with business requirements and manage communication within and across project teams proactively identify risks and mitigations. Managing schedules for portfolios of courses collaborating with team members to track milestone deliverables and drive project management, process changes & vendor efforts involved

  • You are a key contributor for planning across the business and engagement lifecycle, actively managing design, development, performance, retirement of processes and systems

  • Ensure deadlines and cost targets are met by all involved and required program documentation is produced as needed

  • You are developing and evaluating new project strategies and procedures and serve as a liaison between business and technical aspects of projects

Qualifications

Experience Required

  • 7+ years of Program Management / Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization.

  • Able to achieve results through influence across multiple organizations. Executive exposure and cross-functional stakeholder management

  • Proven stakeholder management skills.

  • Strong cross-group collaboration skills to access creative solutions in a highly complex, fast-moving business.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Experience collaborating with multiple distributed teams in order to drive initiatives on time, within budget and with quality.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

Experience Preferred

  • Program / Project management methods and certification (e.g. PMP)

  • Functional (Partner, Services, Sales, Marketing) knowledge

Education

Bachelor’s in business management, information technology, or related field, and/or equivalent experience.

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director Systems, Tools, and Process - MS Federal CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key responsibilities include:

  • Change Strategy and Execution: Effective Change management for the End to End Systems, process and behavioral changes for the Federal tools launch.

  • Using proven Prosci ®, ADKAR methodology, standard process, and templates, you will develop customized change management strategies.

  • Coordinate across multiple teams to facilitate capture of detailed change data for all impacted audiences.

  • Deploy methods to protect our current business from disruption by mitigating all risks to business continuity.

  • Monitor and review change adoption and implement resistant migration and reinforcement strategies.

  • Collaboration: Engage with field partners to gain insight into pain points and feedback to facilitate discussion to feed into process and tool improvement initiatives. Partner with your key stakeholders in HQ, Sales, Consulting, Reactive Support, operations leadership and other field focused teams to drive changes in the Federal Customer Success organization.

  • Stakeholder Management: Build relationships and collaborate with business partners across the entire company. Ensure that business issues, concerns and priorities are well understood. Know Customer Success goals and related CCE roadmaps to mitigate risks and propose viable solution for field teams.

  • Framework and Standards: work with the Change Management Office (CMO) to establish and evolve solid frameworks and standard for change management. Build and maintain the communications and organizational change management framework including guidelines that the team will provide to drive consistency in approach and elevate capability.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management experience in an enterprise level environment.

  • Bachelors’ degree or equivalent work experience.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Partner Delivery Strategy - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a dynamic and connected leader that can define overall partner delivery strategy for our newly formed organization. This senior level role will report to the Chief of Staff and work across MS Fed and MSUS teams. The successful candidate will have deep expertise of overall partner ecosystem and strong network across various partner enablement communities. They will be accountable to defining overall strategy for partner enablement, connecting specific go to market opportunities by solution areas, and managing ongoing success through scorecard and RoB. This role will be a key extension of partner ecosystem within the CSU where our Customer Success Managers, Architects, Engineers, and Program Mangaers work directly with customers. This close partnership will drive higher velocity and tighter understanding of voice of the customer, partner, and customer success delivery teams. All ultimately driving customer success that results in cloud consumption.

Responsibilities

Key responsibilities include:

  • Collaborate with One Commercial Partner and MSUS Partner Enablement teams to scale and execute WW and Industry level Partner strategies.

  • Develop strong internal relationships across a matrixed team of Account Executives, Technical Architects, Engineering, Services and Support for the successful execution of program objectives.

  • Engage with MS Fed LT and CSU LT to identify key business priorities, issues, and opportunities and translate into action plans and initiatives.

  • Define delivery strategy and execution plans analyzing key competitive trends, revenue growth opportunities and disruptive delivery models (automation, nearshore, offshore, remote, strategic partners).

  • Orchestrating incubation programs to quickly identify scalable strategies across customer segments and solution areas.

  • Define scorecard, business insights, and RoB processes for partner delivery excellence.

  • Lead and direct large enterprise cloud implementations across multiple projects, workstreams and external and internal teams. Ensure the successful implementation of Program Objectives. Develop schedules for program milestones, reviews, customer interfaces and internal milestone tracking.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management, sales, or partner enablement experience in an enterprise level environment.

  • BS/BA (required); MS / MBA strongly preferred.

  • Strong understanding of cloud technology solutions and competitive landscape.

  • Demonstrated strong analytical and problem-solving ability.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Strong program/project management of operational programs.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Executive presence: Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities

Key responsibilities include:

  • Financial Management – Assist and drive effective yearly, quarterly and monthly budgeting processes working with the CSU finance team. Ensure that tracking, analysis and follow-up on all budget-related activities take place.

  • ROB Management – Assist with the management of the CSU Rhythm of Business (ROB), including fiscal year planning, all-hands, staff meetings, LT meetings, business reporting, etc. to help the business run smoothly and effectively.• Strategy – Work with leadership team to implement overall strategy for Microsoft Federal CSU to include customer, financial, and organizational approach to the business.

  • Operations – Partner with the leadership team providing key insights to overall business performance. Define key measurement systems and processes for monthly and quarterly business reviews.

  • Collaboration - Liaison with key partners/stakeholders and team members to orchestrate alignment activities within the Microsoft Federal Customer Success organization and with key external stakeholders in other Operating Units.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • Bachelors’ degree or equivalent work experience.

  • 5+ years of program management experience in an enterprise level environment.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Support Engineer - Internet Information Services/ASP.Net - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Customer Experience & Success

  • Do you want to empower every person and every organization on the planet to achieve more?

  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

  • Act internally as a customer advocate.

  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

  • Advise customers on how to gain additional value from their Microsoft products.

  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required Qualifications:

  • Three or more years of experience in software development or developer support using Microsoft Internet Information Services, ASP.NET or the .NET framework

  • Developer technologies and tools for on-premises and cloud technologies targeting web applications and business services hosted in IIS (Internet Information Server) or Azure App Services

  • Programming languages (C#, NodeJS, TypeScript, JavaScript, AngularJS, C++, VB.NET, PowerShell, and many others)

  • Development platforms (ASP.NET, ASP.NET Core, classic ASP, PHP, Python, etc.).

Preferred Qualifications :

  • 3 + years in a customer facing service role in any capacity

  • Good understanding of the concepts of Operating Systems and networking is required

  • BS or MS Degree in computer science, or equivalent working experience.

Technical Acumen:

  • Deep understanding of HTTP and other application layer protocols

  • Thorough troubleshooting, debugging, and problem-solving skills

  • Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP/IP, FTP, SSL/TLS protocols

  • Basic knowledge of symmetric and asymmetric cryptography principles, with experience in working with a PKI

  • Basic understanding of claims-aware web authentication protocols

  • Basic understanding of Windows Server architecture

  • Basic skills in Windows Server remote administration using PowerShell

  • Experience in web application and .NET debugging or architectural fundamentals

  • Experience with web deployment and web server administration

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Strategic Programs - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key Outcomes

Are you looking for an opportunity to work with a great team in a high impact position? Microsoft Federal is looking for a collaborative team member with a growth mindset to shape and lead key programs for Microsoft Federal. As part of the Microsoft Federal Team, this position is responsible for the design, implementation, and release of programs supporting various aspects of the organization and business lifecycle.

Key Responsibilities

  • Provide support to plan and implement product / program management related initiatives and projects.

  • Establishment of processes and prioritization of automation initiatives to support Microsoft Federal programs and initiatives and ensure program quality through transformational changes.

  • Understand the project vision and timelines to ensure delivery happens in line with business requirements and manage communication within and across project teams proactively identify risks and mitigations. Managing schedules for portfolios of courses collaborating with team members to track milestone deliverables and drive project management, process changes & vendor efforts involved

  • You are a key contributor for planning across the business and engagement lifecycle, actively managing design, development, performance, retirement of processes and systems

  • Ensure deadlines and cost targets are met by all involved and required program documentation is produced as needed

  • You are developing and evaluating new project strategies and procedures and serve as a liaison between business and technical aspects of projects

Qualifications

Experience Required

  • 7+ years of Program Management / Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization.

  • Able to achieve results through influence across multiple organizations. Executive exposure and cross-functional stakeholder management

  • Proven stakeholder management skills.

  • Strong cross-group collaboration skills to access creative solutions in a highly complex, fast-moving business.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Experience collaborating with multiple distributed teams in order to drive initiatives on time, within budget and with quality.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

Experience Preferred

  • Program / Project management methods and certification (e.g. PMP)

  • Functional (Partner, Services, Sales, Marketing) knowledge

Education

Bachelor’s in business management, information technology, or related field, and/or equivalent experience.

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Charlotte, North Carolina

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director Systems, Tools, and Process - MS Federal CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key responsibilities include:

  • Change Strategy and Execution: Effective Change management for the End to End Systems, process and behavioral changes for the Federal tools launch.

  • Using proven Prosci ®, ADKAR methodology, standard process, and templates, you will develop customized change management strategies.

  • Coordinate across multiple teams to facilitate capture of detailed change data for all impacted audiences.

  • Deploy methods to protect our current business from disruption by mitigating all risks to business continuity.

  • Monitor and review change adoption and implement resistant migration and reinforcement strategies.

  • Collaboration: Engage with field partners to gain insight into pain points and feedback to facilitate discussion to feed into process and tool improvement initiatives. Partner with your key stakeholders in HQ, Sales, Consulting, Reactive Support, operations leadership and other field focused teams to drive changes in the Federal Customer Success organization.

  • Stakeholder Management: Build relationships and collaborate with business partners across the entire company. Ensure that business issues, concerns and priorities are well understood. Know Customer Success goals and related CCE roadmaps to mitigate risks and propose viable solution for field teams.

  • Framework and Standards: work with the Change Management Office (CMO) to establish and evolve solid frameworks and standard for change management. Build and maintain the communications and organizational change management framework including guidelines that the team will provide to drive consistency in approach and elevate capability.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management experience in an enterprise level environment.

  • Bachelors’ degree or equivalent work experience.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities

Key responsibilities include:

  • Financial Management – Assist and drive effective yearly, quarterly and monthly budgeting processes working with the CSU finance team. Ensure that tracking, analysis and follow-up on all budget-related activities take place.

  • ROB Management – Assist with the management of the CSU Rhythm of Business (ROB), including fiscal year planning, all-hands, staff meetings, LT meetings, business reporting, etc. to help the business run smoothly and effectively.• Strategy – Work with leadership team to implement overall strategy for Microsoft Federal CSU to include customer, financial, and organizational approach to the business.

  • Operations – Partner with the leadership team providing key insights to overall business performance. Define key measurement systems and processes for monthly and quarterly business reviews.

  • Collaboration - Liaison with key partners/stakeholders and team members to orchestrate alignment activities within the Microsoft Federal Customer Success organization and with key external stakeholders in other Operating Units.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • Bachelors’ degree or equivalent work experience.

  • 5+ years of program management experience in an enterprise level environment.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Partner Delivery Strategy - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a dynamic and connected leader that can define overall partner delivery strategy for our newly formed organization. This senior level role will report to the Chief of Staff and work across MS Fed and MSUS teams. The successful candidate will have deep expertise of overall partner ecosystem and strong network across various partner enablement communities. They will be accountable to defining overall strategy for partner enablement, connecting specific go to market opportunities by solution areas, and managing ongoing success through scorecard and RoB. This role will be a key extension of partner ecosystem within the CSU where our Customer Success Managers, Architects, Engineers, and Program Mangaers work directly with customers. This close partnership will drive higher velocity and tighter understanding of voice of the customer, partner, and customer success delivery teams. All ultimately driving customer success that results in cloud consumption.

Responsibilities

Key responsibilities include:

  • Collaborate with One Commercial Partner and MSUS Partner Enablement teams to scale and execute WW and Industry level Partner strategies.

  • Develop strong internal relationships across a matrixed team of Account Executives, Technical Architects, Engineering, Services and Support for the successful execution of program objectives.

  • Engage with MS Fed LT and CSU LT to identify key business priorities, issues, and opportunities and translate into action plans and initiatives.

  • Define delivery strategy and execution plans analyzing key competitive trends, revenue growth opportunities and disruptive delivery models (automation, nearshore, offshore, remote, strategic partners).

  • Orchestrating incubation programs to quickly identify scalable strategies across customer segments and solution areas.

  • Define scorecard, business insights, and RoB processes for partner delivery excellence.

  • Lead and direct large enterprise cloud implementations across multiple projects, workstreams and external and internal teams. Ensure the successful implementation of Program Objectives. Develop schedules for program milestones, reviews, customer interfaces and internal milestone tracking.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management, sales, or partner enablement experience in an enterprise level environment.

  • BS/BA (required); MS / MBA strongly preferred.

  • Strong understanding of cloud technology solutions and competitive landscape.

  • Demonstrated strong analytical and problem-solving ability.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Strong program/project management of operational programs.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Executive presence: Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Strategic Programs - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key Outcomes

Are you looking for an opportunity to work with a great team in a high impact position? Microsoft Federal is looking for a collaborative team member with a growth mindset to shape and lead key programs for Microsoft Federal. As part of the Microsoft Federal Team, this position is responsible for the design, implementation, and release of programs supporting various aspects of the organization and business lifecycle.

Key Responsibilities

  • Provide support to plan and implement product / program management related initiatives and projects.

  • Establishment of processes and prioritization of automation initiatives to support Microsoft Federal programs and initiatives and ensure program quality through transformational changes.

  • Understand the project vision and timelines to ensure delivery happens in line with business requirements and manage communication within and across project teams proactively identify risks and mitigations. Managing schedules for portfolios of courses collaborating with team members to track milestone deliverables and drive project management, process changes & vendor efforts involved

  • You are a key contributor for planning across the business and engagement lifecycle, actively managing design, development, performance, retirement of processes and systems

  • Ensure deadlines and cost targets are met by all involved and required program documentation is produced as needed

  • You are developing and evaluating new project strategies and procedures and serve as a liaison between business and technical aspects of projects

Qualifications

Experience Required

  • 7+ years of Program Management / Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization.

  • Able to achieve results through influence across multiple organizations. Executive exposure and cross-functional stakeholder management

  • Proven stakeholder management skills.

  • Strong cross-group collaboration skills to access creative solutions in a highly complex, fast-moving business.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Experience collaborating with multiple distributed teams in order to drive initiatives on time, within budget and with quality.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

Experience Preferred

  • Program / Project management methods and certification (e.g. PMP)

  • Functional (Partner, Services, Sales, Marketing) knowledge

Education

Bachelor’s in business management, information technology, or related field, and/or equivalent experience.

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Procurement Operations Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Atlanta, Georgia

Job Description

Do you have a deep passion for excellence in business process design, quality execution, and digital transformation? Do you love the challenge of solving big, bold problems and see opportunities when others see failures? Are you a great communicator, delivering messages at varying levels, and a rigorous project leader who takes pride in delivering solid, clean, projects - working well across teams and time zones? Are you customer obsessed, driving efficiencies and compliance in an operations environment? If so, consider joining our team!

We’re looking for a Sr. Procurement Operations Manager to lead and manage Compliance systems and processes across the company. In this role, you will reimagine existing supplier compliance programs and define a strategy for future state program processes and technology needs to reduce risk, reduce cost through operational efficiencies and drive bottom-line impact, all while enhancing the end-to-end user experience across various personas. This role will research industry trends, best practices, and assess Microsoft technologies to inform buy vs. build decisions on digital transformation opportunities in strong partnership with multiple compliance and engineering teams, connecting solutions into the broader source to pay ecosystem.

The ideal candidate is a team player who can think strategically while also being able to execute at a tactical level. You must be able to own and drive work independently, but not in isolation. Balancing delivery independence, alignment with the rest of the team, and incorporating feedback will be critical to success in this role.

Responsibilities

  • Manages enterprise compliance applications as a product owner and accountable for effective and efficient business operations

  • Understand customers, business challenges and gaps, risks, and develop holistic recommendations and plan of action

  • Gather, vet, document, and represent business requirements and define desired business outcomes. Partner to re-engineer or create processes and build awesome technology solutions.

  • Organize and participate in stakeholder meetings, preparing necessary presentation materials, and documenting and following up on important actions and decisions

  • Define and document current/future state end to end processes and workflows

  • Manage large portfolio of activities, work across teams to determine prioritization and allocation of resources for maximum business outcomes

  • Develop and maintain reporting channels to conduct ongoing analysis for process and tool improvement identification

  • Drive well-thought out process improvements projects that are sensitive to the interdependencies between tools/process/program/teams coupled with effective change management to ensure successful implementation

  • Develop strong relationships with stakeholders and become a trusted partner to help achieve business goals and resolve/escalate issues through resolution

  • Ensure projects adhere to a delivery framework that can effectively support new service requirements and business improvements

  • Maintain and monitor project plan and project schedule to ensure that project deadlines are met

  • Assess project risks and issues and provide solutions where applicable

  • Perform ad hoc activities to support the project and operational needs

Qualifications

  • BS/BA degree plus minimum five (5) years business experience in Program Management, Process Design, System design, Change Management, and/or Procurement and Compliance.

  • Analytical and strategic capabilities – synthesize data into problem statements, design project approach, gain alignment across teams, and drive initiatives through successful execution

  • Excellent communication and presentation skills - clear & concise storytelling (both written and verbal)

  • High energy and enthusiasm for continuous process improvements - Six Sigma training/certification and/or PMP a plus

  • Ability to make critical decisions in ambiguous situations, flexible in face of change, and works independently

  • Ability to work effectively both independently and collaboratively as part of a team

  • Ability to work in a fast-paced environment, proactively managing tight deadlines in an organized manner

  • Ability to be process oriented, paying close attention to detail without losing site of the overarching strategic goals

  • Procurement process experience and Compliance/Risk program experience is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
New York, New York

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
New York, New York

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director Systems, Tools, and Process - MS Federal CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key responsibilities include:

  • Change Strategy and Execution: Effective Change management for the End to End Systems, process and behavioral changes for the Federal tools launch.

  • Using proven Prosci ®, ADKAR methodology, standard process, and templates, you will develop customized change management strategies.

  • Coordinate across multiple teams to facilitate capture of detailed change data for all impacted audiences.

  • Deploy methods to protect our current business from disruption by mitigating all risks to business continuity.

  • Monitor and review change adoption and implement resistant migration and reinforcement strategies.

  • Collaboration: Engage with field partners to gain insight into pain points and feedback to facilitate discussion to feed into process and tool improvement initiatives. Partner with your key stakeholders in HQ, Sales, Consulting, Reactive Support, operations leadership and other field focused teams to drive changes in the Federal Customer Success organization.

  • Stakeholder Management: Build relationships and collaborate with business partners across the entire company. Ensure that business issues, concerns and priorities are well understood. Know Customer Success goals and related CCE roadmaps to mitigate risks and propose viable solution for field teams.

  • Framework and Standards: work with the Change Management Office (CMO) to establish and evolve solid frameworks and standard for change management. Build and maintain the communications and organizational change management framework including guidelines that the team will provide to drive consistency in approach and elevate capability.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management experience in an enterprise level environment.

  • Bachelors’ degree or equivalent work experience.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Responsibilities

Key responsibilities include:

  • Financial Management – Assist and drive effective yearly, quarterly and monthly budgeting processes working with the CSU finance team. Ensure that tracking, analysis and follow-up on all budget-related activities take place.

  • ROB Management – Assist with the management of the CSU Rhythm of Business (ROB), including fiscal year planning, all-hands, staff meetings, LT meetings, business reporting, etc. to help the business run smoothly and effectively.• Strategy – Work with leadership team to implement overall strategy for Microsoft Federal CSU to include customer, financial, and organizational approach to the business.

  • Operations – Partner with the leadership team providing key insights to overall business performance. Define key measurement systems and processes for monthly and quarterly business reviews.

  • Collaboration - Liaison with key partners/stakeholders and team members to orchestrate alignment activities within the Microsoft Federal Customer Success organization and with key external stakeholders in other Operating Units.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • Bachelors’ degree or equivalent work experience.

  • 5+ years of program management experience in an enterprise level environment.

  • Demonstrated strong analytical and problem-solving ability with the ability to develop insightful observations that can be used to optimize the performance of the business.

  • Broad experience across Microsoft contributing toward enablement of Microsoft Services tools and processes executing a strategy impacting revenue, consumption, and delivery excellence.

  • Experience and familiarity with Services systems, processes, and tools used by Federal Services.

  • A demonstrable track record of working in a matrixed environment building strong relationships that support positive business outcomes.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Experience managing and leading complex multi-disciplined virtual teams both directly and remotely.

  • Demonstrated strong program/project management of operational programs in both Federal and/or US based teams.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Strategic Programs - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a Transition Change lead to support the executive office. This senior level role will report to the Chief of Staff and will be responsible for the successful launch of a multi-phase evolution into the Federal Government Operating Environment (FGOE). In Customer Success we are investing in a new system and process environment that enable Microsoft Federal to proactively address evolving federal security standards. We are changing the way we operate to align to our customer’s expectations. We listen to our customers, learn from their experiences and champion their feedback to the engineering teams to help customers achieve their business outcomes. Our team delivers world-class Cloud Services to maximize customer potential and drive Cloud adoption.

We are looking for a Change lead to orchestrate the transition of our business into the Microsoft FGOE with new tools and processes designed to support our Federal customers. If you have extensive experience managing change, including alignment of business priorities to new programs, driving process efficiencies, and leading through transformation, this is the role for you!

As the Transition/Change Lead, you will drive system, process and behavioral changes for the Federal Customer Success organization by leading the strategy, planning and execution of change management for the new tools in parallel with the engagement model with Microsoft Corporate. You will also Lead the evolution of the business through simplification activities by means of interaction with internal teams including Sales, Consulting, Delivery, Operations and field audiences.

Responsibilities

Key Outcomes

Are you looking for an opportunity to work with a great team in a high impact position? Microsoft Federal is looking for a collaborative team member with a growth mindset to shape and lead key programs for Microsoft Federal. As part of the Microsoft Federal Team, this position is responsible for the design, implementation, and release of programs supporting various aspects of the organization and business lifecycle.

Key Responsibilities

  • Provide support to plan and implement product / program management related initiatives and projects.

  • Establishment of processes and prioritization of automation initiatives to support Microsoft Federal programs and initiatives and ensure program quality through transformational changes.

  • Understand the project vision and timelines to ensure delivery happens in line with business requirements and manage communication within and across project teams proactively identify risks and mitigations. Managing schedules for portfolios of courses collaborating with team members to track milestone deliverables and drive project management, process changes & vendor efforts involved

  • You are a key contributor for planning across the business and engagement lifecycle, actively managing design, development, performance, retirement of processes and systems

  • Ensure deadlines and cost targets are met by all involved and required program documentation is produced as needed

  • You are developing and evaluating new project strategies and procedures and serve as a liaison between business and technical aspects of projects

Qualifications

Experience Required

  • 7+ years of Program Management / Operations experience and should be self-motivated, confident in working with Senior Leaders and comfortable working in a matrix organization.

  • Able to achieve results through influence across multiple organizations. Executive exposure and cross-functional stakeholder management

  • Proven stakeholder management skills.

  • Strong cross-group collaboration skills to access creative solutions in a highly complex, fast-moving business.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Experience collaborating with multiple distributed teams in order to drive initiatives on time, within budget and with quality.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations

Experience Preferred

  • Program / Project management methods and certification (e.g. PMP)

  • Functional (Partner, Services, Sales, Marketing) knowledge

Education

Bachelor’s in business management, information technology, or related field, and/or equivalent experience.

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Acct Mgr Management - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

Qualifications

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 5+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 3+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

oProven ability to map the customer’s needs to solutions required

oUnderstanding of Enterprise cloud workloads required

oAbility to stay up to date on new/improved cross cloud scenarios and workloads required

oEmpathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

oDemonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

oBachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

oPMP or other project management certification preferred

oCertification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Partner Delivery Strategy - MS Fed CSU - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

The Microsoft Federal Customer Success team is looking for a dynamic and connected leader that can define overall partner delivery strategy for our newly formed organization. This senior level role will report to the Chief of Staff and work across MS Fed and MSUS teams. The successful candidate will have deep expertise of overall partner ecosystem and strong network across various partner enablement communities. They will be accountable to defining overall strategy for partner enablement, connecting specific go to market opportunities by solution areas, and managing ongoing success through scorecard and RoB. This role will be a key extension of partner ecosystem within the CSU where our Customer Success Managers, Architects, Engineers, and Program Mangaers work directly with customers. This close partnership will drive higher velocity and tighter understanding of voice of the customer, partner, and customer success delivery teams. All ultimately driving customer success that results in cloud consumption.

Responsibilities

Key responsibilities include:

  • Collaborate with One Commercial Partner and MSUS Partner Enablement teams to scale and execute WW and Industry level Partner strategies.

  • Develop strong internal relationships across a matrixed team of Account Executives, Technical Architects, Engineering, Services and Support for the successful execution of program objectives.

  • Engage with MS Fed LT and CSU LT to identify key business priorities, issues, and opportunities and translate into action plans and initiatives.

  • Define delivery strategy and execution plans analyzing key competitive trends, revenue growth opportunities and disruptive delivery models (automation, nearshore, offshore, remote, strategic partners).

  • Orchestrating incubation programs to quickly identify scalable strategies across customer segments and solution areas.

  • Define scorecard, business insights, and RoB processes for partner delivery excellence.

  • Lead and direct large enterprise cloud implementations across multiple projects, workstreams and external and internal teams. Ensure the successful implementation of Program Objectives. Develop schedules for program milestones, reviews, customer interfaces and internal milestone tracking.

Qualifications

Experiences Required - Education, Key Experiences, Knowledge and Skills:

  • 8+ years program management, sales, or partner enablement experience in an enterprise level environment.

  • BS/BA (required); MS / MBA strongly preferred.

  • Strong understanding of cloud technology solutions and competitive landscape.

  • Demonstrated strong analytical and problem-solving ability.

  • A track record of understanding and identifying blockers and working across business groups to influence decisions that move the business forward.

  • Strong program/project management of operational programs.

  • Ability to work on multiple projects simultaneously and manage ambiguity.

  • Executive presence: Thought-leader with excellent verbal, written, and visualization communication skills.

Other:

Federal Industry experience preferred

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chevy Chase, Maryland

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chevy Chase, Maryland

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Los Angeles, California

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Los Angeles, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Mountain View, California

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Mountain View, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Sunnyvale, California

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Sunnyvale, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
San Francisco, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
San Francisco, California

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Bellevue, Washington

Job Description

Are you interested in working for one of the most exciting teams in Microsoft? Then look no further than Microsoft Teams Identity and Authentication team. Identity is the new common denominator; it is the thread that ties users, applications, data, and organizations together. We have a big vision, and we’re looking for like-minded engineers who are passionate about delivering value to customers, enjoy a growth environment, and are eager to be part of one of the fastest growing businesses in Microsoft.

Our team develops the Authentication platform for the Teams Desktop and Web client across all popular platforms. We build the sign-in, sign-up, in-app identity experiences, integrate with AAD on underlying technologies like ADAL, MSAL, OneAuth for Microsoft Teams.

Responsibilities

This full-stack position offers an opportunity to do highly visible work that deeply impacts Microsoft core business. You will have an opportunity to learn about authentication protocols and standards, cross-platform development, API design, telemetry and customer focus.

We need someone who is good technically, hands-on, detail-oriented, obsessed with building a world-class resilient Identity and Auth platform, at the same time eager to learn new technologies and work in a highly dynamic and collaborative environment.

Qualifications

Basic Qualification:

  • A BS/MS degree in Computer Science or related Engineering fields with 6+ year experience.

  • Front end: Experience with React or AngularJS, Node.Js, Typescript, HTML, CSS

  • Back end (strong plus): Experience in developing and maintaining microservices using C#/Azure or equivalent technologies

Preferred Qualification:

  • Good problem solving and debugging skills.

  • Ability to wear many hats, learn quickly, collaborate with partner teams, be a technical leader in design discussions, leadership skills to execute and drive the needed areas

  • Understanding of Identity protocols, and more generally existing experience in Identity and Access Management is a strong plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

//JoinTeams



Job Detail

Principal Software Engineering Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Bellevue, Washington

Job Description

Are you excited about empowering business users to create their own intelligent and powerful virtual agents without knowing how to code? Are you obsessed with helping to create intuitive user experiences and simplifying complex technical topics? We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization!

This role requires strong collaboration and teamwork across team and organizational boundaries. You will be playing a vital role in engineering services that delight the customer. Your ability to be the technical leader, focus on service first, and being part of a team that tears down silos to deliver the best service experience will be critical to your success.

The ideal candidate will love taking on big challenges and working to align diverse teams to a common outcome that focuses on creating value for customers. This person will have an infectious and relentless pursuit of growth and improvement both for themselves as well as their solutions.

Responsibilities

Key responsibilities:

  • Engage directly with key partners and other engineering teams to understand data, service metrics, telemetry and tools requirements and ensure we’re delivering the right engineering solutions to enable high QoS for services in our portfolio.

  • Develop and grow a healthy, diverse team and mentor great engineers and be a great role model of a service quality first -obsessed and data-driven Engineering Lead.

  • Anticipate, identify, assess, track, and mitigate project risks and issues

  • Drive thought leadership and enable the implementation world class Power Virtual Agent services

  • Work closely with the other teams to help simplify and manage the architecture landscape

  • Collaborate continuously with Program Managers, Software Engineering, and our business users to define KPIs and measure reliability, availability and performance of our services including internal services and external integrations

  • Develop high quality solutions that address businesses needs and reflect the actual user or customer experience.

Qualifications

Basic Qualifications:

  • A minimum of a bachelor's degree in Computer Science, Software Development, Software Design, or a related field, or equivalent alternative education, skills, and/or practical experience is required

  • 6 years' minimum experience in Software Design or Development

Preferred Qualifications:

  • Experience leading high performing Engineering teams

  • 5+ years of experience working in a large-scale organization driving collaboration across multiple disciplines and teams

  • 5+ years of experience or job with abilities to prove excellent communication skills that can provide clarity to audiences

  • 7+ years of experience working with a metrics-driven mindset, ability to experiment, learn and improve

  • 5+ years of experience working with complex engineering problems with abilities to piece those into opportunities for the platform

  • 5+ years of experience using telemetry to understand throughput, limitations, and constraints in a service

  • Experience in Infrastructure and Configuration as code, as well as service auto-scale capabilities

  • Inherently curious, energized by large challenges, and interested in making a significant impact on a globally scaled business

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#CAPJOBS

#bagprincipal

#bagjobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sales Operations Program Manager Services Revenue Excellence - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Bellevue, Washington

Job Description

Are you passionate about helping Microsoft field meet and exceed their goals by leveraging customer insights and data? Are you an experienced business professional who wants to identify and fix root causes to simplify process and reduce time and costs of sale?

As the Services Revenue Excellence Sales Operations Program Manager (SOPM) in US BSO, you own and manage how Services Revenue and contracts land correctly, including processes, communications, strategy, landing, and insights for all MSUS.

A successful candidate will drive a seamless collaboration with Field Leaders, Sales Excellence, Finance, M&O, CSE and WW Incentive Compensation partners.

US Marketing & Operations (USM&O) is the ‘Marketing and COO’ function for Microsoft United States (MSUS), also known as the US subsidiary. USM&O executes company strategy and priorities that enable us to achieve our business goals with a focus on B2B customer engagement by developing and executing on go-to-market programs (GTMs), Marketing Campaigns, and a Field Operating Model. Driving a common operating model across the US subsidiary ensures consistent, measurable execution and landing of priorities. Driving alignment with our internal corporate partners in organizations including Product Marketing, Marketing & Consumer Business (MCB), Worldwide Commercial Business (WCB), Engineering, and Field Leadership is also critical to our collective success, as is continuing to listen, learn and respond via rapid feedback loops.

Responsibilities

Revenue Excellence

  • Own In Year process: billed, support and consumed including misparented new Revenue & Contracts

  • Drive Historical Cleanup for both in year and future year

  • Identify Root Cause and develop COE in partnership with Operations, CDAS, DMS, CSE, M&O, WWIC, Finance, & WWLP

  • Partner with WW teams to prioritize, optimize and automate revenue excellence solutions & processes

  • Communicate and land effective processes including enabling self service tools

  • Act as strategic advisor for field increasing field transparency and trust in accurate revenue reporting

  • Advocate & simplify Services programs including Delivery Value, Decrements, and Deal Based Compensation

  • Support broader MSUS Revenue Excellence efforts for Billed, Consumption, Usage, Devices and Services

Partner across US BSO Sales Programs team

  • Segmentation & Parenting

  • Employee Assignment

  • Scorecard & Compensable metrics

  • Quota Distribution & Management

  • Employee Incentives and Recognition

Qualifications

Experienced & Professional

  • 4+ years of finance, consulting, operations and/or program management experience

  • 2+ years of experience with data and providing insights using tools such as PowerBI, Excel, etc.

  • A can-do positive attitude – good judgment, tact, diplomacy, integrity, patience, and professionalism

  • Excellent planning & time management skills, ability to succeed in direct accountability and influence structures

  • Ambitious & curious self-starter with the ability to multi-task, manage priorities and reprioritize as necessary

  • Ability to set clear expectations based around business outcomes

  • Strong understanding of Microsoft sales processes and revenue systems

  • Bachelor’s Degree (B.S./B.A) or equivalent experience in relevant fields eg: business, marketing, information technology, operations, finance. Master’s Degree preferred.

Relationship Builder/Unifier

  • Proven experience of influencing other organizations where their support is critical to success.

  • Ability to work across groups managing individuals indirectly to achieve a common goal.

  • Experience in complex, global program management where design, development and implementation of new processes, systems and organizations are required

Strategic, Analytic & Critical Thinking

  • Ability to make decisions and solve problems

  • Ability to approach the business with a growth mindset – genuine desire to help push the business forward

  • Ability to understand complex data and reporting needs

  • An action-oriented self-starter who is capable of operating in a fast-paced environment and thrives on competing deliverables

The successful candidate must be a U.S. Citizen and/or be able to obtain clearance at the level sought by our customers when required for the role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Support Engineer - Internet Information Services/ASP.Net - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Issaquah, Washington

Job Description

Customer Experience & Success

  • Do you want to empower every person and every organization on the planet to achieve more?

  • Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

  • If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

  • Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

  • Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

  • Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

  • One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

  • Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

  • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

  • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

  • Act internally as a customer advocate.

  • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

  • Advise customers on how to gain additional value from their Microsoft products.

  • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

  • Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required Qualifications:

  • Three or more years of experience in software development or developer support using Microsoft Internet Information Services, ASP.NET or the .NET framework

  • Developer technologies and tools for on-premises and cloud technologies targeting web applications and business services hosted in IIS (Internet Information Server) or Azure App Services

  • Programming languages (C#, NodeJS, TypeScript, JavaScript, AngularJS, C++, VB.NET, PowerShell, and many others)

  • Development platforms (ASP.NET, ASP.NET Core, classic ASP, PHP, Python, etc.).

Preferred Qualifications :

  • 3 + years in a customer facing service role in any capacity

  • Good understanding of the concepts of Operating Systems and networking is required

  • BS or MS Degree in computer science, or equivalent working experience.

Technical Acumen:

  • Deep understanding of HTTP and other application layer protocols

  • Thorough troubleshooting, debugging, and problem-solving skills

  • Good understanding of networking fundamentals, including network, transport and security layers, specifically including TCP/IP, FTP, SSL/TLS protocols

  • Basic knowledge of symmetric and asymmetric cryptography principles, with experience in working with a PKI

  • Basic understanding of claims-aware web authentication protocols

  • Basic understanding of Windows Server architecture

  • Basic skills in Windows Server remote administration using PowerShell

  • Experience in web application and .NET debugging or architectural fundamentals

  • Experience with web deployment and web server administration

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer 2 - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Issaquah, Washington

Job Description

Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Core Platform Engineering – Integration, Dynamics and Enterprise Security (IDE) team, is on a journey towards modernizing critical business processes focused on providing world-class experiences for our Microsoft employees and business partners. The team is working on improving employee productivity through connected enterprise scale distributed systems infused with smart analytics based on machine learning capabilities. These will be delivered to our critical business processes enabling business partners to make data driven decisions.As a Software Engineer you will be involved in designing, configuring, and implementing features leveraging Dynamics 365 that enable our mission critical business partners. This is a data-driven and fast paced environment - where Software Engineers are empowered to innovate and take ideas from conception to scale. It is a great opportunity to work on highly strategic scenarios, and build reusable capabilities to improve customer experiences and productivity. As part of the CPE -IDE team we work closely with BizApps Products Group to drive feedback into the product through internal implementations, solving complex business problems.

Responsibilities

We are looking for a passionate and motivated Senior Software Engineer for Dynamics 365 implementations and cloud platform development leveraging Microsoft stack and Azure. You will be expected to work collaboratively across engineering teams in both Core Engineering and Product Groups to solve complex technical challenges to meet business goals and maintain service health. You will also be expected to demonstrate ability to learn and adopt relevant new technologies, tools, methods and processes from Microsoft and industry. You will use every opportunity to build capabilities to be reusable across multiple solutions both internal and external to Microsoft, as well as leverage features from others in your solutions.

The software you build will help run some of the most important services running in Core Platform Engineering and CSEO. You will be part of a talented team where learning from peers and growing as a team is a core theme.

Other responsibilities include:

  • Lead design, requirements engineering, scrum execution, and technical discussions

  • Architect platform capabilities keeping reusability, scalability and adoption in mind

  • Deliver required capabilities per Microsoft standards and quality, aligning with portfolio roadmaps

  • Detail design of the E2E solution -Utilize reference architecture in project design work

  • Enhance the project capabilities by continuous improvements & innovation, develop strong partnership with business and other groups, globally & ensure both excellence in design and delivery.

  • Support Domain Architects in the definition of solution and technology roadmaps and industry standards

  • Own and deliver complete features, including design, architecture, implementation, testability, debugging, and shipping.

Qualifications

  • Experience with building testable, distributed and highly scalable online services on Azure or similar cloud platform

  • Experience with C#, ASP.NET, REST, SQL, HTML5, and JavaScript/jQuery

  • Strong collaboration skills with the ability to work in a dynamic / agile environment

  • A passion for improving engineering practices and producing high quality software

  • Self-motivated and customer-focused

  • Strong written and verbal communication skills

  • BS/MS in Computer Science or equivalent

  • Experience in Dynamics (CRM, AX, 365) is a plus (not mandatory)

  • Expertise in Azure technologies and SSIS is a plus (not mandatory)

  • Detail oriented design, coding, debugging and problem-solving skills

  • Experience with Open Source Software development

  • Passion for quality with strong customer empathy

  • Ability to drive technical decisions across teams

  • A minimum of a Bachelor’s degree in Computer Science or Engineering, or a related field, or equivalent alternative education, skills, and/or practical experience is required .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Manager, Strategy & Operations - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Health Next is looking for an experienced strategic thinker to create and execute a plan for strategy, narrative, and communications as part of the Strategy & Operations team

Responsibilities

Strategic Planning

  • Help set goals and monitorexternal perception of Microsoft in health and the Health Next organizationacross the industry and with competitors.

  • Develop narrative and identity plan for Health Next across its portfolio of products, projects, and research.

  • Determine thought leadership opportunities for the organization and key opinion leaders, working with marketing and communications teams to have our story articulated clearly and with consistency.

Comms and Marketing Project Management

  • Overseecomplex, often cross-functional organization-wide projects or initiatives to ensure delivery of clear, consistent message to key audiences.

  • Bring together multiple stakeholders and help drive decisions to translate customer needs to product messages and positioning.

  • Research, benchmark, analyze data to makeproduct and strategy recommendations.

  • Create systems, rhythms, and processes to streamline comms operations.

  • Drive a plan and deliverables to bring Health Next comms and culture to life through internal and external communications

Qualifications

Required Qualifications:

  • 7+ yearsof experience instrategy/marketing roles (communications, product marketing, corporate strategy, etc.)

  • 5+ years of experience of managing programs with large, complex organizations

  • 5+ years of experience in developingmessaging/programs for campaigns, organizations, and/or senior executives

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Program Manager 2 - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Azure’s Internet of Things Platform Engineering group, responsible for IoT Hub, IoT Edge, Digital Twins, Device Provisioning Service and PnP, is seeing incredible growth across almost every industry and vertical. As the adoption of Azure IoT’s products and services scale, the IoT Platform team is building data insight tools to focus on the unique and rapidly evolving IoT industry. The data platform will identify growth opportunities, optimize the acquisition funnel, track user retention and churn, and report on product and service performance.

Azure IoT is looking for a Program Manager, Data Science to join the Azure IoT Platform engineering team. The ideal candidate will have hands on experience applying the best practices of data analysis and insights to a rapidly innovating space, such as cloud services, free-to-play gaming or financial services. They will have hands-on experience in data analytics, data automation, data pipeline, and data ETL process. They will have experience with metric definition initiatives and will have been responsible for analyzing performance and have clear examples where actionable insights and recommendations were results of their analysis. The candidate will have worked hands-on with engineering teams and business stakeholders and will be able to communicate easily with several different disciplines, including engineering, program management, marketing, business planning and sales. Most importantly, they will need to be a team player who works well within and across the team with a winning collaborative style, stellar work ethic, and an attitude that integrates well into the high-trust environment that the team prides itself on having.

Responsibilities

Responsibilities

  • Partner with engineering team to design and release Azure IoT Platform’s data capture, storage and reporting strategy for the rapidly evolving IoTspace

  • Leverage SQL,Cosmos, anddatavisualization toolsto build analytical tools to scale insights, data pipelines to automate reporting and dashboards to support businessneeds

  • Study and report on theuseracquisitionjourney, churn analysis,andretentionblockers

  • Collaborate withengineeringteamsimplement the necessary data telemetry to perform data science efforts

  • Act as in-house expert in Kusto/Azure Data Explorer and useof Kusto Query Language toauthor Kusto queries to support OKRs, KPIs and other ROB reporting

  • Support multiple partner groups to develop strategic analytical insights that drive the product roadmap and revenue projections

  • Work directly with customers and partners to identify IoT business and product insights that can optimize businesses at scale

Qualifications

Qualifications

  • 3+ yearsofexperience in product or program management

  • 3+ years of work experience indata analytics

  • Bachelor’s degree in an analytical field (e.g., Computer Science, Engineering, Mathematics, or Business)

  • Deep understandingof data automation, data pipeline, and ETL process

  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcome

  • ProficientinSQL

  • Experienceinbig data technologies such asCosmos DB,Azure Data Lake,Visual Studio, etc.

  • Experience in data visualization tools such as Power BI or Tableau

  • Proficiency using statistical programming and scripting languages such as Python andR

  • Thorough knowledge of statistics,experimentation,anomaly detection, predictive analysis, text analysis, exploratory data analysis, and/orotherareas ofdata sciencemethodologies

  • Experience delivering data-driven insights to senior executives

  • Consistent track record of driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

xAzureIoTPlatformx

xAzureIoTPMx

xAzureIoTx



Job Detail

Area IT Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Do you want to lead a team of highly technical people who deliver world class technology support to Microsoft Executives and their Executive Assistants worldwide, enabling them to be productive while ensuring that their experiences and feedback help improve Microsoft’s products and services? Do you want to work on cutting edge technologies and the latest devices? Do you want to help improve Microsoft products and services? If you answered “Yes” to these questions, look no further because Core Services Engineering & Operations (CSEO) is looking for an experienced and exceptional Area IT Manager & leader for their Executive Support Services team based in Redmond WA as part of the CSEO Site Operations team.

What we do:

  • Executive Support Service provides exceptional 24x7x365 support to Microsoft Executives (Corporate Vice Presidents and above, up to Office of the CEO) and their Executive Assistants (EAs), as well as Microsoft’s Board of Directors.

  • Supports issues related to operating systems, core applications and line-of-business applications, mobility, client hardware, network security & access, Hardware break/fix and network connectivity. Ensure our Executives and their Exec Assistants are productive at all times.

  • Delivers special projects and programs for the Executives such as internal deployment of the latest 1st party and 3rd party hardware and devices.

  • Support the Executives and their core staff at important internal events.

  • Trusted technology advisors for the Executive community.

  • Onboards Executives–new hires, internal promotions as well as transitions from VI/acquisitions.

  • Ensures the First and Best/Supportability team is aware of ongoing feedback and issues reported by the Executives that could assist Product Groups and IT Service Owners improve our products and services

Responsibilities

  • Manage a team of highly skilled, technical FTEs and vendors in a 24x7x365 high demand environment.

  • Manage team and vendor budget for the Executive Support Service

  • Establish and maintain operational effectiveness while driving tangible service improvements and client satisfaction.

  • Build and sustain key stakeholder confidence in Executive Support and Microsoft IT

  • Strong Program Management skills and ability to partner with other internal teams to design, deploy and support custom/special projects for Executives to meet their unique IT and technology needs.

  • Partner closely with Microsoft IT First and Best (Dogfood) PMs to accelerate adoption of new Microsoft products, services and devices within the Executive community while ensuring least business impact. Ensure that the feedback and user experience from the executives are shared with the F&B PMs to improve the overall quality of Microsoft products and services.

  • Represent Microsoft and promote Microsoft technologies through experience and best practice sharing during external customer engagement opportunities such as IT Showcase and EBCs (Executive Briefing Centers).

  • Develop and mature internal services such as Work Smart (Productivity Session) delivery to Exec Assistant Community, Leadership Meeting and Critical Event Support, Partner level employee IT Onboarding and IT Buddy Program, etc.

  • Communication with IT Service Managers to evolve IT services and address issues impacting business leaders globally.

Qualifications

Basic Qualifications :

  • A minimum of a Bachelors degree in Computer Science, IT, Software Design, Software Development, IT Operations, or a related field, or equivalent alternative education, skills, and/or practical experience is required

  • 7 years' minimum experience in IT Operations, IT, Software Design, Software Development, Program Management, or Product Management

Preferred Qualifications :

  • Outstanding Leadership: a seasoned senior manager experienced in all aspects of IT Operations and Support, with a strong technical background combined with solid business acumen, strategic thinking, problem solving, collaboration, presentation, communications skills and exceptional people management skills.

  • Solid Customer Service Focus: The candidate must demonstrate outstanding customer service skills and customer empathy. As this position will require regular interaction with Senior Executives and their Executive Assistants, it is critical that this person is composed and not intimidated while dealing with escalations, and handling complex and challenging people and technology situations. The candidate must meet a high level of professionalism, communication with clients, and sensitivity to unique Executive Support requirements.

  • Excellent Technical Knowledge: In their role leading a global team of highly skilled technical IT Managers, the candidate is required to have a strong technical knowledge and experience supporting a wide range of Microsoft products and technologies, so they are able to guide and lead the team as needed. Be technically curious and abreast of the latest in technology. Ability to think out of the box in offering solutions to complex technical problems. Ability to design, implement and support custom solutions to meet unique client needs in partnership with product groups and/or IT service owners. Proactive support and problem management mindset with focus on determining root cause of an issue and working with IT service owners to resolve it.

  • Exemplify Operational Excellence

  • Outstanding soft skills: Due to the nature of this job, in addition to customer service skills and technical knowledge, this role also requires the candidate to possess exceptional soft skills:

  • Customer obsession and empathy. Ability to go above and beyond to ensure delighted clients.

  • Excellent communication skills and confident in their abilities

  • Strong Cross Group Collaboration and Team Skills

  • Good interpersonal skills with the ability to impact and influence without direct authority

  • Manage complex projects with ability to deal with ambiguity

  • Extremely trustworthy and ability to maintain confidentiality

  • Highly resourceful and strong networking skills with organizational agility

  • Outstanding customer service skills and the ability to maintain composure despite extreme pressure

  • Effectively represent Microsoft IT with senior leaders and executives across the company. Be a true IT advocate that keeps the customer at the center of everything we do.

#CSEO

#EUSE

#EUSEJOBS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal PM Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Microsoft is embarking on a new effort to address the growing needs of employees around the world. We are building a product suite designed to address the fundamental shift in how people work, build their career, and find meaning in their workplace. We are looking for team members who are excited to join our team and make a difference.

Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across a spectrum of onboarding, skilling, coaching and mentoring. Our team is dedicated to examining the employee journey and delivering software and services to make it better.

The Employee Experience team is run as a start-up, encouraging team members to share a sense of “founderism.” Team members engage directly with customers, iterate rapidly, and focus on solving the needs of employees around the world. Our culture is inclusive, casual, and high energy. Our team celebrates diverse backgrounds, and values passion for serving our customers. Our team has a strong sense of accountability and provides its members with opportunities for learning and career growth.

The Employee Experience team is looking for Principal PM leaders to help create product offerings that will digitally transform the employee lifecycle while protecting their privacy; from onboarding to exit and everything in between. Lead PMs will obsess over customer needs, help define strategic product investments, third party integration opportunities, and own the roadmap for delivery. These roles will require strong partnership with other product teams within Experience + Devices as well as great collaboration with the Microsoft field, and marketing. Candidates' attributes include strategic thinking, customer obsession, a learning mindset, bias for action, and generating energy across a diverse team.

Responsibilities

Lead Employee Experience solutions for one or more of the following areas: core user experience, onboarding, ecosystem, commercialization

Contribute to defining the overall product strategy, priorities and roadmap

Work closely with engineering, design and marketing counterparts to build experiences that drive user engagement

Own the strategy, backlog and deliverables, with clear prioritization, and an urgency for learning

Plan for and lead product reviews with engineering team and planning reviews with executive leadership

Qualifications

Basic Qualifications :

Bachelor's degree

10+ years of program management or product management experience

Experience leading teams that deliver software products

Preferred Qualifications :

Track record of talking to customers and addressing their unmet needs

Experience building HR, Learning, Human Capital Management or related software and services

The ability to think creatively and critically about product features, architecture, and capabilities

Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment

Strong project management, leadership, and cross-group collaboration skills

Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical

Solid understanding of web and mobile technologies, service operations at scale, and ability to go deep in technical areas

Good problem-solving skills and the ability to think strategically

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Security and Cryptography - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

The researchers and engineers in the MSR Security and Cryptography team pursue both theoretical and applied research in our field that will have impact for Microsoft, Microsoft’s customers, and the industry at large. Our current projects include the design and development of quantum-resistant public-key cryptographic algorithms and protocols, high-performance post-quantum cryptographic libraries, quantum cryptanalysis, and end-to-end verifiable election technology.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualification

  • Must be accepted or currently enrolled in a Masters or PhD program in Computer Science or a related STEM field, or be within 2 months of having completed a Masters or PhD program in Computer Science or a related STEM field.

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Preferred Qualifications

We are interested in applicants with expertise in one or more of the following:

· Isogeny-based cryptography

· Lattice-based cryptography

· Classical and quantum cryptanalysis

· Design of key exchange and digital signature primitives with post-quantum security

· End-to-end verifiable election cryptography

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Program Manager, Business Conduct Investigations Triage, Response and Support Team (TRST) - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

The Business Conduct Investigation team (BCI), part of the Microsoft’s Audit Risk and Compliance (ARC) group, is seeking a talented and experienced individual to join our Triage, Response and Support Team (TRST). This position requires a track record of positive collaboration, process improvement and agility.

You will deliver impact not only through your own work and actions but building on, and contributing to, the success of others. You will work in close collaboration with the Office of Legal Compliance and Regional Compliance Directors (CELA). You will contribute to building the connective tissue across ARC and with our colleagues in Enterprise Risk Management, Internal Audit, Central Controls and Compliance and Strategy & Solutions.

Responsibilities

  • Focus on assessment, intake and triage of alleged business misconduct and policy violations.

  • Leverage Microsoft technology to drive digital transformation to improve data analytics, reporting and the efficiency and effectiveness of BCI investigations.

  • Proactively contribute to the development of global team strategies, processes, procedures and priorities that will ensure continuous team improvement.

  • Contribute to efforts to collect actionable insights from BCI investigations and share with ARC.

  • Contribute to the development, monitoring and improvement of KPIs evaluating the team’s effectiveness.

  • Develop and participate in training and awareness activities within the team.

  • Work in a matrix managed environment in close communication, collaboration, and coordination with BCI, ARC and CELA peers and colleagues.

  • Conduct or assist in investigations when required.

Qualifications

  • Experience in conducting complex corporate internal investigations (financial and anti-corruption focus) in multi-national technology companies.

  • Knowledge of finance/business accounting practices related to corporate internal investigations.

  • Demonstrated collaboration with cross-functional teams fostering team engagement and supporting optimal program outcomes.

  • Demonstrated ability to improve business effectiveness through the use of technology.

  • Demonstrated agility in working independently and effectively in a fast changing environment, with evolving priorities and often with tight time constraints.

  • Demonstrated experience in defining success measurements.

  • Advanced knowledge of Microsoft systems and applications.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

The Windows Kernel Security Core team within Cloud & AI division works on security innovations to protect users and enterprises from today’s and tomorrow’s attacks. The team’s focus is taking advantage of virtualization and hardware advances to build fundamentally secure mechanisms and then develop security features utilizing those mechanisms to enable scenarios like code integrity, credential guard, secure biometrics, secure hotpatching and secure DTrace on Windows.

This is the team that designed and implemented OS defenses against the Meltdown and Spectre hardware vulnerabilities and there’s on-going work to reduce the performance impact of these defenses on existing and future hardware. Aligned with Microsoft’s cloud ambitions, the Security Core team aims to make Windows the most secure OS for both cloud and enterprise/consumer scenarios.

Responsibilities

You will collaborate with some of the most talented engineers in the industry and share knowledge, learn a ton, and break new ground in what’s possible with Windows. You will stay on the cutting edge of OS fundamentals and security research to deliver industry-leading performance, scalability, energy efficiency and security for ambient computing scenarios of tomorrow.

Qualifications

Required Qualifications:

  • 2+ years of experience with C/C+ Preferred Qualifications:

  • Excellent design, coding, debugging, and problem-solving skills

  • Collaborate effectively in a team atmosphere

  • BS in Computer Science or related discipline, or equivalent industry experience

  • Familiarity with operating systems internals and concepts is a plus

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check:

  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Procurement Operations Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Do you have a deep passion for excellence in business process design, quality execution, and digital transformation? Do you love the challenge of solving big, bold problems and see opportunities when others see failures? Are you a great communicator, delivering messages at varying levels, and a rigorous project leader who takes pride in delivering solid, clean, projects - working well across teams and time zones? Are you customer obsessed, driving efficiencies and compliance in an operations environment? If so, consider joining our team!

We’re looking for a Sr. Procurement Operations Manager to lead and manage Compliance systems and processes across the company. In this role, you will reimagine existing supplier compliance programs and define a strategy for future state program processes and technology needs to reduce risk, reduce cost through operational efficiencies and drive bottom-line impact, all while enhancing the end-to-end user experience across various personas. This role will research industry trends, best practices, and assess Microsoft technologies to inform buy vs. build decisions on digital transformation opportunities in strong partnership with multiple compliance and engineering teams, connecting solutions into the broader source to pay ecosystem.

The ideal candidate is a team player who can think strategically while also being able to execute at a tactical level. You must be able to own and drive work independently, but not in isolation. Balancing delivery independence, alignment with the rest of the team, and incorporating feedback will be critical to success in this role.

Responsibilities

  • Manages enterprise compliance applications as a product owner and accountable for effective and efficient business operations

  • Understand customers, business challenges and gaps, risks, and develop holistic recommendations and plan of action

  • Gather, vet, document, and represent business requirements and define desired business outcomes. Partner to re-engineer or create processes and build awesome technology solutions.

  • Organize and participate in stakeholder meetings, preparing necessary presentation materials, and documenting and following up on important actions and decisions

  • Define and document current/future state end to end processes and workflows

  • Manage large portfolio of activities, work across teams to determine prioritization and allocation of resources for maximum business outcomes

  • Develop and maintain reporting channels to conduct ongoing analysis for process and tool improvement identification

  • Drive well-thought out process improvements projects that are sensitive to the interdependencies between tools/process/program/teams coupled with effective change management to ensure successful implementation

  • Develop strong relationships with stakeholders and become a trusted partner to help achieve business goals and resolve/escalate issues through resolution

  • Ensure projects adhere to a delivery framework that can effectively support new service requirements and business improvements

  • Maintain and monitor project plan and project schedule to ensure that project deadlines are met

  • Assess project risks and issues and provide solutions where applicable

  • Perform ad hoc activities to support the project and operational needs

Qualifications

  • BS/BA degree plus minimum five (5) years business experience in Program Management, Process Design, System design, Change Management, and/or Procurement and Compliance.

  • Analytical and strategic capabilities – synthesize data into problem statements, design project approach, gain alignment across teams, and drive initiatives through successful execution

  • Excellent communication and presentation skills - clear & concise storytelling (both written and verbal)

  • High energy and enthusiasm for continuous process improvements - Six Sigma training/certification and/or PMP a plus

  • Ability to make critical decisions in ambiguous situations, flexible in face of change, and works independently

  • Ability to work effectively both independently and collaboratively as part of a team

  • Ability to work in a fast-paced environment, proactively managing tight deadlines in an organized manner

  • Ability to be process oriented, paying close attention to detail without losing site of the overarching strategic goals

  • Procurement process experience and Compliance/Risk program experience is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Program Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

The Commerce + Ecosystems engineering team (C+E) develops Microsoft’s large scale and business-critical backbone services to empower e-commerce for Microsoft products and services, including Azure, Office 365, Microsoft 365, Xbox, Microsoft Online Store, Bing Ads and Windows 10 Store.

As part of Microsoft’s C+E Division, the Commerce Customer Engagement & Enablement (CCEE) team engages and supports our customers in order to help us ensure we are always delivering world class Commerce experiences that land value across the board. As part of the CCEE team, you will be engaged with professionals spanning technical program management, development to customer support escalation specialists and work closely with customers of all sizes and types to help drive success and global impact.

If you have a passion for driving results in an unscripted area of business and engineering that mixes customer obsession with business and engineering requirements this may be the right role for you. As a strategic program manager, you will be responsible for defining success and strategy across our most strategic commerce initiatives and driving business excellence across the CCEE team to ensure our collective success.

Responsibilities

Responsibilities

As a Strategic Program Manager your responsibilities will flex across the following core responsibilities as needed:

  • Lead and land strategic commerce initiatives with aligned results that delight our customers and land with predictable and aligned success metrics

  • Drive cross company collaboration and alignment on customer and engineering imperatives

  • Drive customer priorities with urgency and in partnership with various teams across Microsoft

Proven Experience

  • Established ability to drive for results through influencing & leading others in delivery of a solution.

  • Established planning & organization skills with experience managing a diverse portfolio of projects.

  • Established experience at quickly adapting to market conditions and business needs

  • Excellent verbal and written communication skills

  • Established complex program management skills

  • Established analytical capabilities that achieve practical results.

Qualifications

Preferred Qualifications

  • Bachelor’s Degree (Computer Science, Information Technology, Data Science, MBA or equivalent)

  • 8+ years of successful strategy development, ecommerce, business, finance or consulting experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior SW/FW Engineer (Android) - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Microsoft Devices Software team is on a journey to create new experiences with Surface Duo. We believe in building devices that fully express the Microsoft vision. Fundamental to our strategy is having desirable and powerful devices that enable the experiences people want.

Creating these new experiences and devices involves close partnership between hardware engineers, software engineers and designers, along with the industry partners. Our obsession to enable everyone to be their best reflects in the devices we make. Come join us as we build an organization that scales with the challenges of creating new experiences.

The Surface development team is seeking talented software engineers with a background in shipping consumer devices.

Responsibilities

Job responsibilities encompass working across a team of high-impact engineers designing and developing the platforms and tools supporting the development of our Android product line. Our partner teams develop both the firmware and OS-level components for our devices. You will work with a team of engineers to architect and build the systems that streamline how we ingest software and firmware components from external partners, architect how we scale those components, and optimize how we compose the OS images that get installed on our devices.

You will use the latest technologies and tools to get creative with a large codebase, constantly changing across firmware and OS components.

Successful candidates will have a solid understanding of Android OS, Linux, Git, and a passion for helping our device-engineering teams be their best. Successful candidates will have a passion for learning and adopting new technologies.

Our team uses the right tools for the job, whether it be open source tooling or custom tools to make our products better. We are developers that like to move fast but we take the time to do things right.

Qualifications

Basic Qualifications:

  • Proven experience shipping high-volume consumer devices

  • A minimum of 6 years of experience in software and/or product development

  • Excellent design and coding skills with languages like C/C++/.NET/Java, and scripting languages like python/bash/PowerShell

  • Excellent skills with source-control and branching concepts

  • Strong communication skills

  • BS in Engineering or equivalent experience

Additional Qualifications:

  • Have a general understanding of one or more of the following areas: UEFI, filesystems, Android-device boot flow, audio, display, camera, sensors, telephony, power, battery.

  • General knowledge of the Android Open Source Project (AOSP)

  • Experience with new hardware bring-up

  • Experience debugging boot issues with a debugger

  • Experience with Microsoft Azure DevOps or similar

  • General knowledge of embedded systems software development

  • High tolerance of ambiguity and ability make progress in the face of it

  • Ability to work across multiple time-zones on various disciplines and functions (PM, Test, Hardware Engineers, etc.)

#DSQO

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Service Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more. We’re a growing team of talented engineers and artists putting technology on a human path across all Windows devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, and Xbox. We believe there has to be a better way. If you do too, we need you!

Microsoft was awarded a contract by the United States Army to prototype hardware, software, and cloud solutions for the Integrated Visual Augmentation System (IVAS) program. The program leverages technology from HoloLens to design a heads-up display that pushes the boundaries of mixed reality devices. Our team needs a service engineer to keep our technology infrastructure and engineering systems secure and running optimally.

Responsibilities

  • Work with customers to understand operations requirements and drive solutions to their critical work items.

  • Work with Engineering to drive operations-centric changes to the way our products are developed and operate.

  • Identify and drive improvements within the existing Engineering System, with a focus around greater efficiency and use of existing resources.

  • Work closely with customers of the Engineering System and manufacturing facility. Understand the work they do in order to provide a high level of support.

  • Administer user and authentication components in a cloud-based domain and storage environment.

  • Identify, evangelize, and deploy new technologies or automation that improves the operations within the supported Engineering System.

  • Drive for and ensure issues are responded to and resolved within a standard SLA.

  • Promote the use of central core services and facilitate partner owned systems transition to the core services offerings.

  • Work closely with the rest of the Operations and Services teams for identifying and escalating problems.

  • Apply government mandated security laws and regulations to implementation of technology infrastructure.

  • Communicate progress/status reports to senior management.

Qualifications

  • 6+ years’ experience directly supporting development and quality in a product engineering team environment

  • 4+ years’ networking experience (VPN, WiFi, IEEE 802.1x, IPv4, IPSec, VLans)

  • 4+ years’ experience with Active Directory and managing Group Policy

  • 2+ years hands-on experience with Azure or AWS

  • 2+ years hands-on experience with Windows Server 2016 and later

  • Previous experience with Azure Active Directory (AAD) and Intune

  • Experience with Arista, Aruba, Palo Alto, Cisco

  • Experience working directly with development on the design and architecture of services and applications used by the engineering system

  • This position requires access to export-controlled commodities, technical data, technology, software, and services governed by the International Traffic in Arms Regulations (ITAR). Due to contractual limitations and ITAR obligations associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a)(3) is required.

There are plenty of other skills that aren’t required, but you’ll find useful in this role. Let us know if you have experience with:

  • Experience with PowerShell coding against Windows and Azure APIs

  • Experience with software and hardware procurement processes (business case development, purchasing, acquisition, implementation, and tracking)

  • Confident and clear communications

  • Ability to manage several schedule-critical tasks while delivering results and solutions on time

  • Strong problem solving, ability to leverage results of others, and drive for timely outcomes

  • Passionate about continuous improvement in process and services that will have an immediate impact on partners

  • Proven cross-group collaboration skills required

  • Industry Certification (MCSE, Network+, Security+, Azure Certified) a plus.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

#MixedReality

#IVAS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Data Scientist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Do you want to be part of a high impact, growth-oriented team with ambitious goals and potential to improve the quality of life for a billion users?

We are the Content Services team under WebXT organization (Content Services, Search, Ads and Map). Our goal is to make consuming licensed and web content such as News, Sports, Weather, Finance and others, a daily habit for 1 billion users. As they begin their day, users will be delighted by the personalized, actionable content and insights that are presented to them natively within their Windows, Office, and Browser experiences. We will make viewing these insights as second nature to our users. Users desiring more information will be seamlessly transitioned into immersive, engaging experiences with rich, topical information, enabling us to grow both DAU and revenue. We will differentiate these experiences by placing bold bets on state of art Recommendation, Search, AI and Big Data technologies.

We are looking for experienced Data Scientists with strong product focus and ML engineering expertise.

Responsibilities

  • Participate and lead opportunity analysis, project proposals, design, implementation and execution across a variety of ML projects to ship product improvements.

  • ML modeling innovations in NLP, ranking and recommendation domains.

  • Innovations in ML system architecture/functionalities for high scalability and efficiency.

  • Be a role model of ML engineering excellence.

Qualifications

Minimum qualifications:

  • A BS degree in computer science or related technical discipline with 5 years of software development experience in C++, C#, Java, or other programming language or MS degree in computer science or related technical discipline with 3 years of software development experience in C++, C#, Java, or other programming language

  • 3+ years research scientist, data scientist or ML engineering experience.

  • 3+ years experience in large-scale data analytics.

Preferred qualifications:

  • Cutting-edge knowledge and hands-on experience in developing end-to-end commercial scale deep learning systems.

  • 3+ years experience with optimization of commercial scale Search or Recommendation systems.

  • 3+ years experience with experimentation and shipping user experience features on commercial scale Search or Recommendation systems.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#contentservices# #webxt# #divflex#



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Power BI is quite possibly the most exciting Microsoft service today. We have one of the fastest growing user bases, we are at the top of all the Busines Intelligence offerings in the industry with a big and passionate community around us.

The PowerBI group is building micro-services infrastructure to service millions of users in massive data workloads and super-efficient processing time. Our challenges are around big data scale, distributed systems, real time and mission critical data. We work on the cutting edge of cloud technology, leveraging Azure capabilities such as Containers, Service Fabric, SQL Azure, REDIS cache, Service Bus, Cosmos DB, Kusto, etc. as well as many others. Rapid improvement in an agile environment is in the heart of our culture, and it gets faster and better every day. You will work with smart people who care deeply about creating a fun and supportive workplace, and you will have an incredible opportunity to learn and grow. Best of all, your work will impact millions of people, and you can be proud to see customers benefit from the work you do.

Our challenges are around big data scale, distributed systems, real time and mission critical data.

Responsibilities

We are looking for passionate developers with well-rounded experiences working with all service aspects of high throughput and multi-tenant services, ability to design components carefully, properly handle errors, write clean and well-factored code with good tests and good maintainability.

Familiarity with containers, big data, machine learning and data analytics would be a bonus. You should thrive on the services lifestyle.

Qualifications

• At least 8 years software development experience

• Knowledge of C#, Java, or C++ with solid engineering practices.

• Passion for building performant and scalable services. Experience with Azure/AWS or other cloud computing platforms is a plus.

• Technical problem solving and debugging skills

• Passion for quality with experience designing and implementing automated tests, including unit tests and integration tests.

• Effective communication skills.

• Bachelor’s Degree in Computer Science or related fields or equivalent work experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#bagjobs

#bagprincipal



Job Detail

Design Researcher - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

Microsoft is currently seeking an experienced, motivated, creative, and customer-focused design researcher to help impact the future of Azure Infrastructure-as-a-Service (IaaS) offerings. IaaS offerings are critical in supporting the needs of our users and are some of the most used in Azure. Our vision is to create professional, seamless, and friction-free experiences that enable our customers to work less and accomplish more. We strive to make powerful and complex Microsoft technologies for the Enterprise feel easy and delight our customers.

Responsibilities

As a design researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, and engineers to drive customer feedback and research findings into future iterations of the product. In this role you will be expected to employ a wide-range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, scorecards, competitive benchmarks, clickstream analytics, A/B testing, ethnographic field research, participatory designs, user modeling, etc. You will also have an opportunity to innovate on new methods, and practices that contribute to the UX community within the Cloud and AI division and Microsoft. Ultimately, we’re looking for someone to help evolve the discipline while influencing multiple product teams to make impactful, data-driven decisions.

The ideal candidate will have some experience utilizing a wide range of existing research methods, as well as applying relevant knowledge of cognitive science, human factors, and interaction design to solve design problems and enhance user experiences. Great oral and written communication skills are essential as you will be working closely with Designers, Engineers, Program Managers, and other Researchers to garner support for research plans and ensure action is taken on results in a highly collaborative work environment. Ability to successfully work in an agile environment and a proven record of making business impact are also crucial.

Qualifications

  • A minimum of a BA or MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction or a related field.

  • At least 2 years of experience conducting experimental research on software products and driving tangible outcomes with product teams. Enterprise experience is a plus.

  • Experience with a broad range of research methodology (usability studies, interviews, site visits, surveys, customer segmentation, card sorting, unmoderated studies, etc.).

  • Knowledge of statistical analysis for social science skills - familiarity with parametric and non-parametric statistics as well as one or more software programs to facilitate analysis (Excel, SPSS, etc.)

  • Track record of collaborating across multiple disciplines (design, engineering) to drive change into products.

  • Proven ability to work within tight timelines and with excellent project management skills. Experience with Agile and Lean frameworks is a plus.

  • Demonstrated ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.

  • Strong oral and written communication skills; experience presenting to executive-level audiences.

  • A strong portfolio demonstrating excellent user research skills for solving complex problems with clear results is preferred.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check every two years.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal SWE Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Redmond, Washington

Job Description

We are looking for a Principal Software Engineering Manager to come and join the Azure Quality Infrastructure (AQI) team, reporting out of the Azure Edge + Core Office of the CTO. Azure’s customers continually express that solid fundamentals are their highest priority, and the AQI team was formed to address that need. The AQI team facilitates projects that span the entirety of Azure, working directly with senior members of leadership to affect impactful changes on the way the organization thinks about and improves the quality of Azure’s infrastructure and services.

Responsibilities

As a Principal Software Engineering Manager on the AQI team, you will have the incredible opportunity to work on business-critical initiatives that directly contribute to the future of Azure’s business. You must be deeply technical and be able to ramp up in new areas quickly since your responsibilities will span all areas of Azure’s business as well as all layers of the cloud technology stack. Excellent design and architecture skills, ability to attract, retain and grow top notch individual contributor dev talent along with proven capabilities in planning, designing and executing high quality feature work on schedule are all key expectations of the role.

You will be responsible for managing a team of software engineers focused on developing solutions to difficult problems within the infrastructure which enables the success of Microsoft's services. This is a hands-on technical role which leads the team by example. You will participate throughout the development lifecycle helping to develop solutions and provide technical leadership as well as people development and career growth. You will work closely with Program Managers and Engineering Leaders across the organization during the identification, design and development phases.

Qualifications

Minimum Qualifications:

  • Bachelor’s degree or higher in Computer Science / Engineering or 5+ years of experience in software development coding an object-oriented programming language such as Java, C#, or C++ 3+ years of experience managing people

  • 3+ years of commercial software engineering technical leadership experience with a track record of effectively leading product teams

  • Great design and problem-solving skills, with a strong bias for quality and engineering excellence

  • Knowledge and passion for Agile development practices, including continuous integration, test-driven development

Preferred Qualifications:

  • 3+ years’ experience developing or operating services or systems within an online cloud service such as Azure, AWS, or GCP

  • Experience in designing, building, and trouble-shooting large-scale distributed systems

  • Demonstrable ability to own and deliver projects and results of increasing technical complexity

  • Excellent communications skills, both verbal and written

  • Strong leadership, ownership, urgency, and drive to launch services

  • Effective collaborator experienced in creating technical partnerships across teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Acct Mgr Management - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Cleveland, Ohio

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

Qualifications

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 5+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 3+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Acct Mgr Management - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Detroit, Michigan

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

Qualifications

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 5+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 3+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Fargo, North Dakota

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Fargo, North Dakota

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Acct Mgr Management - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

Qualifications

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 5+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 3+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Account Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

As the Customer Success Account Manager- Manager (CSAM- M), you lead a high-performing team of seasoned Customer Success Account Managers (CSAM) that are well versed in cloud adoption, program delivery management practices, and technology trends. This is an exciting role that will help fuel customer success through your leadership with business, customer, and team growth!

Key responsibilities include:

The CSAM-M is accountable for end-to-end service program delivery within an assigned portfolio of customers, representing Customer Success throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The CSAM-M serves as the primary leadership point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for Customer Success Account Managers and supervises the Customer Success and Support deliveries to customers by their team. The CSAM-M is responsible for driving customer satisfaction, customer effective use of Microsoft’s cloud platforms, consumption, growth with fulfilling Support contractual obligations, and the governance of delivery for their portfolio of accounts led by their CSAMs.

  • Hire, on-board, develop, coach, mentor and evaluate Customer Success Account Managers. Set a clear bar for excellence. Build a high performing team that will be diverse and inclusive.

  • Must possess exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary to drive CSAM role clarity, account coverage, project assignment and effective cross-team collaboration.

  • Coach and enable your team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.

  • Ensure your team delivers high quality production deployments that are resilient and successful.

  • Drive operational excellence, including timely consumption opportunity management, high-quality reporting and insights, and delivery portfolio health.

To be effective as a CSAM-M, you have leadership experience in building, coaching, developing, and retaining high performing teams to achieve business results, customer success and value realization.

  • Experience: 3+ years of experience in technical sales, consultative or program delivery. Demonstrated capability in managing complex projects and support engagements required

  • Management: 5+ years of experience in people management required. Previous revenue management and forecasting experience preferred

  • Change: 5+ years of experience driving change management or technical adoption required

  • Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required

  • Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required

  • Technical acumen to lead a team with :

  • Proven ability to map the customer’s needs to solutions required

  • Understanding of Enterprise cloud workloads required

  • Ability to stay up to date on new/improved cross cloud scenarios and workloads required

  • Empathy, curiosity, and desire to constantly improve, acquire new skills and drive for results required

  • Demonstrated leadership through prior technical, consultative or program delivery coaching/leadership roles required

  • Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred

  • PMP or other project management certification preferred

  • Certification in one or more of the following technologies preferred: Cloud, mobile, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chicago, Illinois

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us at http://www.microsoft.com/en-us%20

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management: Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership: Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner, and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 3+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 5 years preferred .

  • IoT Experience: 1-2 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred.

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred.

Solution Sales Leader

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services, and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner, and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (25%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director, Microsoft 365 Go-To-Market - Microsoft Corporation
Posted: Dec 10, 2020 02:48
Chicago, Illinois

Job Description

Do you want to be part of driving the next wave of growth for one of the biggest Consumer subscription businesses in the world? We are searching for a talented Senior Leader to drive our cross-channel strategy for Microsoft 365 to reach our ambitions. This role is part of the Microsoft 365 Consumer GTM team that sits within Modern Life, Search, and Devices Org. The MLSD org is responsible for the vision, product management, business plans, and go-to-market strategy for our consumer portfolio.

As the Director of Channel Go-to-Market for Microsoft 365, you will be responsible for shaping our overall x-channel strategy and investment planning, demonstrating cross-functional leadership, and creating an environment where individuals can do their best work. You will be accountable for delivering on our subscriber and revenue aspirations, in partnership with Marketing, Sales, Engineering, and Finance teams.

Responsibilities

Establish our strategy

  • Be responsible for driving the full portfolio; subscription + perpetual, Consumers + SMB.

  • Understand market trends, using strategic agility to quickly respond to changes in landscape.

  • Land growth plans through mix of short-term optimizations and longer-term step function changes.

  • Develop our channel strategy across all Direct and Partner channels.

  • Maximize the impact of our full funnel, multi-hundred-million-dollar investment portfolio.

  • Partner to create accountability through growth targets, fiscal goals, and LRP, and exceeding those targets through rigorous performance management.

Collaborative Cross-Functional Leadership

  • Bring together cross-functional teams to help drive the Microsoft 365 and Office businesses.

  • Land strategic bets across product & channel with our category partners, both at a worldwide and subsidiary level.

  • Lead business performance rhythms in partnership with category and finance teams.

Inspire a High Performing Team

  • Directly lead, mentor and coach a team of 5+ product marketing leaders.

  • Develop culture of excellence to set the bar for the consumer business and the company.

  • Build the best place to work at Microsoft.

Qualifications

  • 10+ years of marketing, product management, and/or strategy experience.Experience with working on subscription business a plus.

  • Passion for leading and developing talent to build high performing teams with a team culture others aspire to.

  • Proven track record of collaboration, influencing others and communicating with executive audiences.

  • Ability to influence and align cross-functional teams.

  • Ability to thrive in a dynamic, matrix environment, deal with ambiguity, and create clarity for people and teams.

  • Strong strategic acumen with analytical mindset and a data-driven approach to problem solving.

  • Great EQ and collaborative communication skills across diverse audiences

  • Excellent written and oral communication skills.

  • MBA preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Las Colinas, Texas

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Las Colinas, Texas

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Reston, Virginia

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Reston, Virginia

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer (CE), Azure Infrastructure - CTJ - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

The Impact You’ll Be Making:

Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs

  • Delivers support, consulting and training from a basic subset of intellectual property, through an independent assessment of customer business objectives.

  • Contributes to the development of new practices and processes related to people, operations, technology and the delivery of services.

  • Participates in service delivery planning in partnership with the virtual account team.

  • Seeks information about the underlying needs of customers.

  • Works with customers to address business goals and strategic solution requirements.

  • Builds plans that consider potential obstacles and immediate and long-term consequences.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Troubshoot in a complex enterprise environment.

  • Build, run or manage applications across multiple clouds on premise and at the edge.

  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

  • Gathers customer impressions of products and services and integrates this feedback into decision making.

  • Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

  • Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

  • Demonstrated Self Learner

  • Knowledge of Core Azure Infrastructure or Cloud technologies

Qualifications

Who We Are Looking For:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • Analytical Problem Solving

  • Virtualization, Identity and Access Technology or Powershell or other scripting experience

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Leadership

  • Value Selling

  • Years’ Experience: 3 in systems development, network operations, software support, IT consulting

  • Bachelor’s Degree (B.S./B.A.) or equivalent work experience

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer (CE), Azure Infrastructure - CTJ - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

The Impact You’ll Be Making:

Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs

  • Delivers support, consulting and training from a basic subset of intellectual property, through an independent assessment of customer business objectives.

  • Contributes to the development of new practices and processes related to people, operations, technology and the delivery of services.

  • Participates in service delivery planning in partnership with the virtual account team.

  • Seeks information about the underlying needs of customers.

  • Works with customers to address business goals and strategic solution requirements.

  • Builds plans that consider potential obstacles and immediate and long-term consequences.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Troubshoot in a complex enterprise environment.

  • Build, run or manage applications across multiple clouds on premise and at the edge.

  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

  • Gathers customer impressions of products and services and integrates this feedback into decision making.

  • Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

  • Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

  • Demonstrated Self Learner

  • Knowledge of Core Azure Infrastructure or Cloud technologies

Qualifications

Who We Are Looking For:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • Analytical Problem Solving

  • Virtualization, Identity and Access Technology or Powershell or other scripting experience

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Leadership

  • Value Selling

  • Years’ Experience: 3 in systems development, network operations, software support, IT consulting

  • Bachelor’s Degree (B.S./B.A.) or equivalent work experience

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Charlotte, North Carolina

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Charlotte, North Carolina

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Alpharetta, Georgia

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Alpharetta, Georgia

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Security Researcher II - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Atlanta, Georgia

Job Description

Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work, and pushes us to challenge the status quo every day. Security is a top priority for Microsoft because it is a top concern for our customers. Microsoft’s Security and Compliance team has invested deeply to build strong 1st party security capabilities across Microsoft 365.

The fight against cybercrime requires defenders to be adaptive and responsive to the rapidly evolving threat landscape. To protect our customers from an adaptive adversary and help them manage complexity in the cyber operation, we in turn need to innovate. Our security researchers provide the foundation of our innovation cycle, building immediate detections and mitigations, understanding the full breadth of impact experienced by our customers, and driving novel and durable product detections.

We are seeking a Security Researcher II to join our research team. We power protection of tens of millions of users across products like Office 365, Outlook, Microsoft Threat Protection, Mobile Threat Detection, Edge, and more. In this role, you would be responsible to respond to customer escalations, proactively research, investigate and mitigate the latest phishing and social engineering threats and campaigns, and work with a diverse team of data scientists, security researchers, applied researchers, engineers, and internal & external partners to empower our customers to communicate & browse with confidence and trust.

#MicrosoftATL

#scjobs

#scrjobs

#scatl

Responsibilities

As a Security Researcher II on the team, you will be responsible for:

  • Authoring, adjusting, and innovating on heuristic and regex-based rules to react to immediate changes in attacker behaviors for email related phishing and social engineering threats.

  • Fully uncovering and documenting attacker campaigns to drive broad product protections.

  • Tracking adversary activities to develop attacker tradecraft and support durable detection innovations.

  • Respond to critical customer escalations to resolve detection effectiveness issues and engage with relevant partner teams to drive great customer experiences.

  • Work with, and guide, grading teams to correctly identify and label email messages and URL landing pages.

  • Working with the team to mature operating processes customer protections.

  • Making good, timely and practical decisions with uncertainty on a consistent basis.

Qualifications

Required:

  • 3+ years of experience investigating or responding to security incidents originating from the web or email.

  • 1+ years of scripting/data collection experience (Regex, SQL, python, C#)

  • 1+ years of experience driving projects or processes for operational teams.

  • Solid verbal and written communication skills in English.

Preferred

  • Insatiable curiosity to learn about attacker patterns and behaviors, with a drive to build innovative detections and protections.

  • Familiar with the cyber kill chain, especially attack scenarios originating from email or web sites.

  • Familiar email headers, email/web security protocols, and related analysis tools.

  • Experience authoring and interacting with big data solutions to pull and analyze data.

  • Experience responding to customer escalations and reporting investigative findings.

  • Solid understanding of attacker tradecraft associated with email and web-based threats.

  • Broad, general, familiarity with the threat landscape affecting enterprise customers.

  • Familiarity with automated report building and business intelligence solutions (like PowerBI) is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
New York, New York

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
New York, New York

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer (CE), Azure Infrastructure - CTJ - Microsoft Corporation
Posted: Dec 10, 2020 02:45
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

The Impact You’ll Be Making:

Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs

  • Delivers support, consulting and training from a basic subset of intellectual property, through an independent assessment of customer business objectives.

  • Contributes to the development of new practices and processes related to people, operations, technology and the delivery of services.

  • Participates in service delivery planning in partnership with the virtual account team.

  • Seeks information about the underlying needs of customers.

  • Works with customers to address business goals and strategic solution requirements.

  • Builds plans that consider potential obstacles and immediate and long-term consequences.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Troubshoot in a complex enterprise environment.

  • Build, run or manage applications across multiple clouds on premise and at the edge.

  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

  • Gathers customer impressions of products and services and integrates this feedback into decision making.

  • Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

  • Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

  • Demonstrated Self Learner

  • Knowledge of Core Azure Infrastructure or Cloud technologies

Qualifications

Who We Are Looking For:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • Analytical Problem Solving

  • Virtualization, Identity and Access Technology or Powershell or other scripting experience

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Leadership

  • Value Selling

  • Years’ Experience: 3 in systems development, network operations, software support, IT consulting

  • Bachelor’s Degree (B.S./B.A.) or equivalent work experience

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer (CE), Azure Infrastructure - CTJ - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Washington D.C., District Of Columbia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Microsoft Federal

Microsoft Federal delivers a single unified organization centered around our customer: All critical customer functions are brought under the same organizational umbrella. Bringing together the breadth and depth in our space with a razor sharp focus on serving the U.S. Government. Our federal customers’ expectations of how to contract, interact, and partner with us are changing, and they need to evolve at the pace of the private sector. Launching a nimble, empowered organization with comprehensive resources allows us to work hand in hand with our customers to accelerate their technology innovation, whether through R&D or through direct contracting.

Microsoft Federal serves the U.S. Government (USG), allowing Microsoft to support the growing government business. The organization supports the capabilities and requirements to service USG through direct sales, contracting, and billing with the USG. Microsoft Federal entity will meet obligations of manage contracts with the USG through six business teams and three enablement teams.

We are committed to empowering our teams , building upon our strategic investments, and delivering the technology to achieve federal missions. As our federal customers pursue their work, from defending the nation, to serving its citizens in challenging times, they look to Microsoft to help them innovate, and they expect end-to-end engagement tailored to their needs.

Microsoft has been committed to and continues to heavily invest in supporting our Federal Government. Microsoft Federal offers our full spectrum of products and services, including hardware, software, online products, and consulting and services.

Join us and be one who helps to empower the US government! That’s incredible reach . When you combine that with your own inspiration , plus the freedom and support to make your ideas happen, you can make a huge impact.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.

Responsibilities

The Impact You’ll Be Making:

Support Management - 50%

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs

  • Delivers support, consulting and training from a basic subset of intellectual property, through an independent assessment of customer business objectives.

  • Contributes to the development of new practices and processes related to people, operations, technology and the delivery of services.

  • Participates in service delivery planning in partnership with the virtual account team.

  • Seeks information about the underlying needs of customers.

  • Works with customers to address business goals and strategic solution requirements.

  • Builds plans that consider potential obstacles and immediate and long-term consequences.

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Troubshoot in a complex enterprise environment.

  • Build, run or manage applications across multiple clouds on premise and at the edge.

  • Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results - 25%

  • Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

  • Gathers customer impressions of products and services and integrates this feedback into decision making.

  • Modifies existing intellectual property (IP) or, where applicable, creates new content.

Leadership and Growing the Business - 25%

  • Consistently apply "lessons learned", model personal accountability & teamwork.

  • Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.

  • Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

  • Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

  • Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

  • Demonstrated Self Learner

  • Knowledge of Core Azure Infrastructure or Cloud technologies

Qualifications

Who We Are Looking For:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • Analytical Problem Solving

  • Virtualization, Identity and Access Technology or Powershell or other scripting experience

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Leadership

  • Value Selling

  • Years’ Experience: 3 in systems development, network operations, software support, IT consulting

  • Bachelor’s Degree (B.S./B.A.) or equivalent work experience

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

The successful candidate must have an active U.S. Government Top Secret Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Chevy Chase, Maryland

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Chevy Chase, Maryland

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Reno, Nevada

Job Description

Microsoft BPO Operations is responsible for the contracting, performance management, and continuous improvement execution activities for all outsourced global service providers supporting a wide range of business units within Microsoft Business Operations. Our Mission is to be trusted advisors who anticipate and operationally execute on BPO agreements and opportunities delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

The BPO Program Manager will perform Business Process Outsource (BPO) Program Management as assigned. This role requires the ability to plan and execute projects through strong analytical and project management skills. He/she will have full responsibility for deploying programs/projects that drive change to day-to-day operations at the outsource service provider. He/she will be accountable for the successful implementation of initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction is not compromised and that cost/benefit impacts are carefully evaluated. The role is located in Reno, NV and will work directly with a number of vendor operations located in Reno, Dublin, Singapore as well as in a range of off-shore locations in Asia and Europe that deliver a range of BPO services as part of our Global network of operational delivery centers.

A successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit exceptional organizational, communication, and negotiation skills, and have a strong customer focus.

Responsibilities

  • Data driven analysis of business performance and drivers of that performance

  • Management of projects to deliver business impact

  • Liaise with Global Service Delivery and Vendor Account Management teams on relevant planning or vendor program management topics

  • Provide guidance, feedback, and leadership to drive the Vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics

  • Establishing a strategy of continuous risk management that enables proactive decisions and actions throughout the program life cycle

  • Change Management – engage with Service Delivery to ensure vendor readiness to support new program launches, changes to business rules, processes, and tools

  • Ensure SOPs are in place and executed consistent with global processes and best practices

  • Project manage implementation of new processes to production stage with vendors

  • Management of program budget in ensuring financial targets are met

  • Act as a trusted advisor to key stakeholders

  • Regularly communicate with Senior Leadership team discussing complex and difficult problems to drive to comprehensive solutions

  • Engage and contribute as part of a high performing team and support as the team delivers against individual, team and broader priorities

  • Support an environment of curiosity and learning that lead to higher impact and results

Essential qualities include:

  • Strong communication and influencing skills - person needs to be able to manage BPO delivery and expectations Strong business knowledge and ability to set clear expectations for Vendor based around business outcomes within a global multi-site operation

  • Proven experience of influencing other organizations where their support is critical to success

  • Ability to work across groups managing individuals both directly and indirectly to achieve a common goal

  • A good understanding of change management, the importance of it, approaches, key tasks and timelines

  • Track record of driving successful changes and raising the performance bar

  • Ability to thrive in a fast-paced multinational environment working across multiple lines of business

  • Very strong team player with excellent stakeholder management skills

Qualifications

Basic Qualifications:

  • Bachelor’s degree or equivalent work experience

  • Minimum of 5+ years of accumulated Program/Project Management with experience in outsourcing management

  • Microsoft Project expertise

Preferred Qualifications:

  • Strong project/ program management skills

  • Excellent verbal and written communications skills

  • Able to work across cultures effectively, valuing diversity within virtual team. Working knowledge of international business practices

  • Proficient in the use of Microsoft Office (PowerPoint, Word, Excel, Visio, Project) products

  • MBA is a plus

  • BPO or ITO contract management and service delivery related experience

  • PMI or equivalent certification or background

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

MSOPS:CO

MSLIJOBS



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Los Angeles, California

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Los Angeles, California

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Mountain View, California

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Mountain View, California

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Sunnyvale, California

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Sunnyvale, California

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
San Francisco, California

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
San Francisco, California

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Bellevue, Washington

Job Description

Microsoft's mission is to empower every person and every organization on the planet to achieve more and we believe that artificial intelligence will play a critical role in accomplishing that mission. The Core Search and AI team is the leading applied artificial intelligence team at Microsoft responsible for delivering the highest-quality experience to over 500M+ monthly active users around the world in Microsoft’s search engine, Bing.

The Core Search team is looking for an experienced Principal Product/Program Manager to build out the next generation of search using advanced AI technologies such as deep learning. Our scenarios include delivering high quality search results, captions, and even advanced scenarios such as question answering and document recommendations. We are constantly applying the latest state of the art AI technologies to our product and also transferring this technology to other groups across the company.

As a team, we combine and leverage the diverse backgrounds and experiences of passionate engineers, scientists and program managers to help us realize our goal of making the world smarter and more productive. We believe great products are built by inclusive teams of customer-obsessed individuals who trust each other and work closely together. We collaborate regularly across the company both to find the technology breakthroughs from groups like Microsoft Research to infusing AI into the rest of Microsoft products like Office and Azure. Our work spans a very large scope of problems including information retrieval, question answering, caption generation, machine reading comprehension, recommendations, and much more.

If you are passionate about working on the latest and hottest areas that will help you develop skills in Artificial Intelligence, Machine Learning, data science and high scale systems, this is the team you’re looking for!

Responsibilities

In this role, some of your core responsibilities will be:

  • Understanding current user needs and gaps by doing opportunity analysis in the problem domain

  • Bringing empathy to design unique solutions to customer scenarios

  • Defining goals and metrics to measure success

  • Developing a strategy and differentiated value proposition for the area

  • Formulating release criteria for an MVP and driving a team of engineers and scientists to build, measure, learn and iterate towards a successful solution

  • Leveraging your superb interpersonal skills to collaborate and execute with a diverse team

  • Providing requirements to backend platform and frontend UX teams to scale the solution

  • Guiding Microsoft Research towards solving the future long-term AI problems we will face

  • Continuously reading the latest AI and deep learning papers from the hottest conferences (NIPS, ICLR, ICML ACL, EMNLP) and using ideas from them to inspire and direct the team

  • Working with marketing and PR teams to evangelize our work

  • Prototyping and playing with deep learning and AI toolkits like TensorFlow, PyTorch

Qualifications

Requirements for this role:

  • 6+ years of industry experience in a product/program management role

  • Hands on experience with cloud, big data, machine learning, data science, Natural Language Processing, and/or large-scale distributed systems

  • Bachelors degree in Computer Science (or related technical field) or equivalent work experience

Additional skills that apply, but are not required for the role:

  • MBA or advanced technical degree such as Masters or PhD

  • Working knowledge of AI/Machine Learning toolkits such as TensorFlow, PyTorch, etc.

  • Experience in Natural Language Processing

  • Customer empathy with interpersonal, negotiating, and influencing skills

  • Demonstrated organizational, analytical, data science skills and intuition

  • Ability to creatively solve problems, collabroate across functions and teams, and a desire to lead

  • Solid business and strategic sense to maximize product market fit

  • Demonstrated ability to move and iterate quickly, crossing responsibility expectations by coding or designing mockups when necessary

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#Search# #WebXTPrincipal# #MachineLearning#



Job Detail

Chief of Staff - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Bellevue, Washington

Job Description

Our team - Modern Life Verticals incudes Microsoft’s premier communications apps – Teams for consumers; Skype; GroupMe, and Teams for EDU. We are looking for a Chief of Staff who will work closely with our leadership team to drive:

  • Product and strategy reviews.

  • The rhythm of the business (RoB).

  • Team and executive communications (external and internal).

  • Organizational health.

  • Budget management.

You will partner closely with the CVP to shape the mission of the team, lead and contribute to special projects, and continue to foster a great inclusive culture on the team.

Responsibilities

  • Business Process: Lead, coordinate and continually improve our RoB, providing insight and advice to the leadership team around operational excellence, headcount, resource and fiscal planning, working with Finance and HR organizations.

  • Running our teams: Partner with the LT to manage the overall group strategy decisions and assist in implementing policies and procedures while focusing in maximizing the effectiveness of the CVP, work with cross-division and cross-company/teams to ensure that we can deliver our communications apps on time. Make our team fun and productive organizing Demo days, Hackathons, morale events, etc…

  • Communications: Seek out and arrange several forms of communications, e.g. CVP vision statements; internal bi-weekly syncs; All-Hands; MPRs; meetings with partner teams. Help our CVP balancing priorities, communicate effectively, participate in the most relevant meetings, helping him connect with the team.

  • Team Development: Ensure that we have the right organization; ensure that we have amazing people; and ensure that we have a great, inclusive team. The metrics: MSPoll, retention, team output and delivery.

  • In order to develop and maintain intimacy with remote teams, travel is required (5 - 10% outside US).

Qualifications

Basic Qualification:

  • At least 5 years of related experience in areas which include: communications and/or marketing, Engineering, Program/Project management, business development.

Preferred Qualifications:

  • Ability to synthesize, prioritize, rationalizing and simplifying the many competing requirements, all with an exceptional attention to the details.

  • Ability to follow through on other people’s commitments, meetings decisions, etc. (especially within the LT), and not just your own.

  • Experience successfully managing consumer products and/or messaging apps, with both technical and business acumen.

  • Knowledge and passion for technology and products – including those external to Microsoft to build opportunities in our own products.

  • Inclusive and collaborative – driving teamwork and cross-team alignment.

  • Strong partner relationship management skills, with proven ability to influence for impact.

  • Excellent communication skills along with the ability to build compelling internal/external presentations and comprehensive business review materials.

  • Problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.

  • Ability to drive and collect feedback from peers and partners, interpret and prioritize findings, communicate insights and recommendations at executive level.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

//JoinTeams



Job Detail

Research Intern - Computational Bayesian Methods - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

Microsoft Research – Redmond seeks an outstanding intern in the area of developing novel Bayesian methods for prediction and classification.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualification

  • Must be currently enrolled in a PhD program in Computer Science, Statistics or a related STEM field.

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Preferred Qualifications

  • Demonstrated ability to develop original research agendas.

  • Knowledge of either graphical models or Bayesian neural networks.

  • Experience with encoding expert knowledge when building models.

  • Strong coding skills.

  • Must be able to collaborate effectively with other researchers and product development teams.

  • Excellent interpersonal skills, cross-group, and cross-culture collaboration.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineering Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Do you want lead a team that builds malware? You'll build offensive tools and services that improve security for our internal customers. You'll be leading projects that emulate and automate attacks against some of the largest online services in the world in Microsoft 365, helping defensive products and personnel improve their ability to respond to realistic attacks.

Responsibilities

  • Manage and retain direct reports who deliver results that measurably improve the security of M365 Services

  • Solicit and respond to customer feedback to continually deliver and improve solutions

  • Planning projects for the future that adapt to the changing threat landscape and needs of one of the world's largest Online Services

  • Collaborate with Blue Teams and other defenders to improve defensive solutions and improve security at Microsoft and for customers

  • Collaborate with Red Teams at Microsoft in support of penetration testing operations, as well as other Microsoft offensive engineers (malware developers) to assure implementation of realistic emulation activities.

  • Drive meaningful change, including architectural changes, within the team to constantly improve quality, attack authenticity and scale

  • Manage the service code base, coach developers, and uphold quality and development principals

  • Find and acquire new partnerships within Microsoft to consume threat emulation services.

  • Perform and Guide research into Threat actors, assuring accurate emulation capabilities.

  • Any other reasonable activity directed by management

Qualifications

Requirements:

  • BS in Computer Science or equivalent degree or experience

  • 6+ years Software Development experience

  • 2+ years People Management Experience

  • Experience delivering a scalable online service

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

  • Microsoft Secure Screen: This position will be required to pass the Microsoft Cloud background check and credit history analysis upon hire/transfer and every year thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Deep Learning at Dynamics 365 AI Research - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

The Dynamics 365 AI Research team seeks applicants for 2021 summer research internship in the areas of deep learning, natural language processing, and computer vision.

As a research intern in the Dynamics 365 AI Research team, you will have the opportunity to collaborate with top researchers, work on cutting-edge and challenging research problems, and publish your results on top-tier AI conferences. You may also have the chance to see your ideas realized in products and services that will be used worldwide.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be currently enrolled in a PhD program in Computer Science or a related STEM field;

  • Must have at least 1 year of experience with deep learning, natural language processing, or computer vision.

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Preferred Qualifications

  • Track record of publications in top-tier AI conferences (e.g., NeurIPS, ICML, ICLR, ACL, EMNLP, NAACL, CVPR, ICCV, ECCV, AAAI);

  • Excellent communication and writing skills;

  • Strong ability to develop original research agendas.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Responsible AI - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

Microsoft is seeking candidates to advance the state-of-the-art in responsible AI. Interns will work in collaboration with Microsoft Research, Aether, and the Office of Responsible AI to explore tools and practices for assessing the impact of socio-technical systems and for supporting ethical and responsible AI product development.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualification

  • Must be currently enrolled in a PhD program in Computer Science or a related field.

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Preferred Qualifications

  • Demonstrated research experience such as publications in relevant venues (e.g., CHI, CSCW, IUI, FAccT, and similar venues).

  • Comfortable with both coding and quantitative data analysis, as well as qualitative research such as developing crowdsourcing tasks and running user studies.

  • Strong interest or experience studying ethical theories, practices, or societal implications of technology, as well as experience with both AI and human-computer interaction (HCI) or related disciplines.

  • Excellent interpersonal and interdisciplinary collaboration skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Product Marketing Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Very few products or software services have had an impact in the Productivity space or have created a larger active user base than Exchange. Beyond being Microsoft 365’s messaging backbone, Exchange is a service that powers many of the Cloud services and experiences we are able to offer our customers. Many areas of growth across the Microsoft 365 product portfolio could benefit from capabilities anchored in Exchange, whether revenue-oriented, usage-oriented As we continue to evolve the Exchange service, we are looking for a Senior Product Marketer to lead it within the Microsoft 365 Business Group and help chart the course for growth. The remit of this role includes both the Exchange Online service and the Exchange family of servers (i.e. Exchange on-premises).

Responsibilities

Design for growth by partnering with the Engineering and Business Planning teams in identifying net-new opportunities to drive both revenue and usage growth. As a product marketer this accountability is about being the “chief growth officer” for the Exchange family of products by utilizing customer feedback, usage data and competitive analysis to nurture existing growth initiatives and kick-off new ones. Own the Exchange marketing plan across all channels and segments. Your accountability will include developing the marketing themes and content to continue and land the value of Exchange Online. This will require partnerships with other product marketing teams to incorporate the value of Exchange Online in their marketing plans, and to drive the engagement with our existing customer base through digital marketing, customer events, and more. Be a product advocate to help evangelize Exchange Online with customers through direct customer interactions and by empowering our customer community with a focus on the IT audience. You will design and execute the plan to guide them through the Exchange roadmap, future service options, changes to the service they would need to plan for and the training resources available to them. In this role you will be expected to generate high-impact ideas, engage and influence stakeholders across engineering, marketing and business-planning disciplines while driving initiatives to completion. This role is part of the Outlook and Exchange PMM team and may include accountabilities that go beyond Exchange based on opportunities for business growth and Exchange’s integration with so many Microsoft product and services.

Qualifications

This position requires 5+ years in product marketing, product management or program management. An ability to ramp-up on technical topics in an effective manner and be able to participate in and lead discussions with engineering stakeholders is key. In addition, candidates will be expected to demonstrate excellent oral and written communications abilities, strong analytical and interpersonal skills - including the ability to interact with senior engineering and marketing leaders.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Privacy Sr Program Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Do you want to work on a team that is redefining how humans interact with intelligent technology in more natural and personalized ways?

Today's users are always online and constantly on the go. They expect to do more by interacting with familiar experiences on any device in more natural ways often using speech, gestures, and/or text. At the same time, users also expressing themselves through deep levels of personalization on their devices. Windows continues to push new boundaries in enabling these deeply personalized experiences so users can interact with devices in more natural ways and express themselves further with new technologies in areas like Big Data, Cloud Services, Machine Learning, and Artificial Intelligence.

These exciting user experiences and technologiesalso need to meet or exceed users’ privacy expectations.TheWindows, Browsers & DevicesPrivacyProgram works with engineering teams toensure compliance, promote transparency, and elevate end userchoice. Within the team, the privacyprogram management functionpartnerswith engineering teams and other stakeholder groups to deliver excellent privacy experiences and develop a “Privacy by Design” culture.

Responsibilities

  • Conduct privacy reviews for products, services, and other experiences across Windows, Browsers, and Devices.

  • Evaluate features, user interface, data flows, communication points, and a myriad of other aspects to identify and mitigate privacy-impacting concerns.

  • Surface risks and plans for mitigation when needed.

  • Propose new features, functionality, tool improvements, and process changes to help increase scalability and compliance adherence.

  • Evangelize privacy principles, build self-help content, and optimize engagements with partners and stakeholders.

Qualifications

Required qualifications:

  • 5+ years’ experience in a PM/SWE/SE/Privacy role

  • Demonstrated ability to assess risk and compliance adherence

Preferred qualifications:

  • 3+ years in a privacy program manager role

  • Certified Information Privacy Professional (CIPP)

  • Strong organizational, planning, and time management skills

  • Attention to detail and willingness to dive into technical details

  • Passion for end user privacy (and ability to learn quickly and apply learnings throughout the organization)

  • Strength in communicating clearly with a range of different personality types and disciplines

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

To see all our team’s openings, search for #wdxjobs on our careers page.



Job Detail

Research Intern - Genomics - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

Human genome sequencing and the rise of big data from the single cell to the clinical/population level holds promise for a new era of precision healthcare. AI, bioinformatics, and data analytics can play a key role in this transformation.

Microsoft Healthcare is an interdisciplinary team of scientists, engineers, and medical doctors who endeavor to develop the computational tools needed for precision healthcare. Our team spans cutting edge research, enterprise software development, and real-world delivery.

We are looking for an innovative, collaborative, and motivated research intern to support our genomics research effort, where we develop computational tools to support biomedical research and clinical decision making.

#msfthealthcare #healthfutures #msftgenomics #ai #bioinformatics

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

The ideal candidate will collaborate with our team and have familiarity with:

• Learn about genomics and big biological data.

• Implement experiments to test the quality of machine learning algorithms.

• Develop biostatistical approaches to test hypotheses.

• Develop the R or Python binaries for various machine learning implementations.

• Develop informatics pipelines to summarize and present hybrid (genomic + clinical data OR image ) analysis.

• Maintain a clear record of research progress

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be currently enrolled in a PhD program in Computer Science, Biological Sciences, Biostatistics or related field before the start of the internship.

  • Must have at least 1 year of experience on machine/deep learning model development for biological data, such as genomics, other -omics data OR medical image data.

Preferred Qualifications

  • Must be able to collaborate effectively with researchers and Software Engineers on Genomics team

  • Experience working with heterogeneous datasets, including genomic data, other -omics data OR medical image data

  • Experience with bioinformatic pipelines such as variant calling pipelines on Cromwell

  • Experience with deep learning platforms PyTorch, Tensor Flow, CNTK

  • Experience with R-Bioconductor package development process

  • Experience with Jupyter notebooks/labs on cloud environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineering Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Any Developer. Any App. Any Platform.

Microsoft continues to make big investments to empower every person and every organization on the planet to achieve more. Come join the team responsible for delivering the Visual Studio family of products. We are blending intelligent developer cloud services with rich client experiences to create innovative new developer productivity features like GitHub Codespaces at https://github.com/features/codespaces .

As we continue to improve developer productivity features in Visual Studio with cloud service direction, we are looking for an engineering manager to manage a team that drives Identity, licensing, sign-in experience for Visual Studio along with modernizing extensibility framework for hosting UI written using web technologies inside Visual Studio.

Responsibilities

We are looking for an engineering manager to help us deliver tools & services to power identity experience in Visual Studio. Our work includes enabling deeper integration with GitHub and other identity providers to enable scenarios hitherto not possible in any developer tool. We are looking at improving experience for enterprises as they adopt new identity features and enhancing the extensibility framework for client side UI for GitHub Codespaces at https://github.com/features/codespaces .

You will work with program managers to understand customer needs and develop experiences that make them more efficient. You will work with multiple partner teams, build simple and powerful experiences, ship them to customers frequently and learn from customer feedback.

You will build high quality developer tools, scalable cloud services, and systems that monitor the health of the services. The software you build will help millions of developers all over the world.

You will become part of a team where learning from peers and growing as a team is a core theme.

Qualifications

Required Basic Qualifications:

8+ years of experience developing commercial software

Preferred Qualifications:

  • 2+ years of people management experience

  • Experience with C#, C++, Azure, JavaScript and TypeScript

  • Demonstrated solution delivery through a full product cycle in a collaborative, team-oriented environment.

  • BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, Physics or equivalent experience

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#DDJL

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal PM Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Microsoft is embarking on a new effort to address the growing needs of employees around the world. We are building a product suite designed to address the fundamental shift in how people work, build their career, and find meaning in their workplace. We are looking for team members who are excited to join our team and make a difference.

Employee engagement is undergoing a fundamental shift in response to economic, demographic, and societal changes. People want to be excited about their work, be connected to their company culture, understand how to succeed, and feel supported across a spectrum of onboarding, skilling, coaching and mentoring. Our team is dedicated to examining the employee journey and delivering software and services to make it better.

The Employee Experience team is run as a start-up, encouraging team members to share a sense of “founderism.” Team members engage directly with customers, iterate rapidly, and focus on solving the needs of employees around the world. Our culture is inclusive, casual, and high energy. Our team celebrates diverse backgrounds, and values passion for serving our customers. Our team has a strong sense of accountability and provides its members with opportunities for learning and career growth.

The Employee Experience team is looking for Principal PM leaders to help create product offerings that will digitally transform the employee lifecycle while protecting their privacy; from onboarding to exit and everything in between. Lead PMs will obsess over customer needs, help define strategic product investments, third party integration opportunities, and own the roadmap for delivery. These roles will require strong partnership with other product teams within Experience + Devices as well as great collaboration with the Microsoft field, and marketing. Candidates' attributes include strategic thinking, customer obsession, a learning mindset, bias for action, and generating energy across a diverse team.

Responsibilities

Lead Employee Experience solutions for one or more of the following areas: core user experience, onboarding, ecosystem, commercialization

Contribute to defining the overall product strategy, priorities and roadmap

Work closely with engineering, design and marketing counterparts to build experiences that drive user engagement

Own the strategy, backlog and deliverables, with clear prioritization, and an urgency for learning

Plan for and lead product reviews with engineering team and planning reviews with executive leadership

Qualifications

Basic Qualifications :

Bachelor's degree

10+ years of program management or product management experience

Experience leading teams that deliver software products

Preferred Qualifications :

Track record of talking to customers and addressing their unmet needs

Experience building HR, Learning, Human Capital Management or related software and services

The ability to think creatively and critically about product features, architecture, and capabilities

Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment

Strong project management, leadership, and cross-group collaboration skills

Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical

Solid understanding of web and mobile technologies, service operations at scale, and ability to go deep in technical areas

Good problem-solving skills and the ability to think strategically

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Are you passionate about big data?

Do you love working with the latest technologies?

Do you want to revolutionize how real user data helps drive the future user experience for Azure?

We are part of the Azure Portal team. The portal serves millions of unique users every month. We are looking for a highly motivated developer who will help set the direction for our service in an exploding field of big data. Ours is a fast-paced team working with the next generation technology in an exciting and strategic market. If you want to work in an agile environment and have impact that will span across hundreds of partners teams across Microsoft, this is the place for you!

To learn more, explore the portal:

https://portal.azure.com/

Responsibilities

We maintain the telemetry pipeline and alerting infrastructure leveraged by roughly 200 partners across all of azure. We're looking for a developer with a passion for improving the analysis and monitoring of portal traffic with the latest technologies. We use Kusto, Cosmos, EXP, Git, and more!

Qualifications

Candidates must:

  • Be creative and highly-motivated with a minimum 4 years’ experience in Software development and 2 years' experience in data engineering/mining (Kusto/Cosmos/ML)

  • Deep knowledge of data mining, machine learning, or information retrieval

  • Experience processing large amounts of structured and unstructured data

  • Have a bachelor's degree in Computer Science (or related field) or equivalent industry experience

Skills that are a plus:

  • Be productive and effective when working in a highly collaborative environment

  • Knowledge of data cleaning, wrangling, visualization, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks

  • Experience with Experimentation platforms and processing flighting telemetry

  • Prior work experience with Azure, App Services, Azure Data Explorer, and Cosmos

  • Programming experience and a willingness to learn new programming languages to meet goals and objectives

  • A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Want to get in at the very beginning of a new effort? Want to work on something important to Microsoft? Want to empower hundreds of millions of people to do more with Microsoft 365?

Our team is defining and building a completely new people-centric platform for Microsoft 365 apps, integrated with M365's most used hubs like Outlook and Teams. We need your help to shape the future of M365 apps. We need your help to define this new platform. We need your help to enable amazing new experiences for our M365 customers!

You'll be a good fit if you're self-motivated, highly collaborative, and a clear communicator. You have a rare ability to get to the essence of things, an acute attention to detail, and a real passion for enabling developers to create delightful end-user experiences. You love working in an environment with high levels of ambiguity, considerable freedom, and a deep preference towards hands-on implementation. You have experience creating software solutions to problems from scratch. You value getting a job done and making our customers, Microsoft, and the world better, regardless of which team gets the credit.

Imagine having a team whose most important values are respect, curiosity, engineering excellence, fun, and family. If this sounds like your kind of team, we would love to help you live this experience.

Responsibilities

  • Participate in the definition of key scenarios, use cases, and end-userexperiences

  • Design, implement, and refine chosen solutionsworking closely with technicalleadership

  • Diagnose and correct service and applicationissues

  • Become part of a talented team that values diverse ideas, perspectives, andbackgrounds

  • Contribute to other engineer’s growth through code reviews, mentoring, supporting, etc.

Qualifications

  • Experience with web technologies

  • Willing and able to learn new technology andopen sourcecomponents to find the right tool for the job

  • Full-stack, front-end, or back-end development experience

  • Self-motivated, collaborative, clear communicator

  • Passion for developer experiences which enable effective end-userexperiences

  • 3+ years of software development experiencerequired

  • Bachelor's degree in Computer Science or equivalent

Bonus Qualifications

  • Experience with common web frameworks and technologies (React, etc.)

  • Ability to rapidly pickup new languages and or technologies

Responsibilities

Want to get in at the very beginning of a new effort? Want to work on something important to Microsoft? Want to empower hundreds of millions of people to do more with Microsoft 365?

Our team is defining and building a completely new people-centric platform for Microsoft 365 apps, integrated with M365's most used hubs like Outlook and Teams. We need your help to shape the future of M365 apps. We need your help to define this new platform. We need your help to enable amazing new experiences for our M365 customers!

You'll be a good fit if you're self-motivated, highly collaborative, and a clear communicator. You have a rare ability to get to the essence of things, an acute attention to detail, and a real passion for enabling developers to create delightful end-user experiences. You love working in an environment with high levels of ambiguity, considerable freedom, and a deep preference towards hands-on implementation. You have experience creating software solutions to problems from scratch. You value getting a job done and making our customers, Microsoft, and the world better, regardless of which team gets the credit.

Imagine having a team whose most important values are respect, curiosity, engineering excellence, fun, and family. If this sounds like your kind of team, we would love to help you live this experience.

Responsibilities

  • Participate in the definition of key scenarios, use cases, and end-userexperiences

  • Design, implement, and refine chosen solutionsworking closely with technicalleadership

  • Diagnose and correct service and applicationissues

  • Become part of a talented team that values diverse ideas, perspectives, andbackgrounds

  • Contribute to other engineer’s growth through code reviews, mentoring, supporting, etc.

Qualifications

  • Experience with web technologies

  • Willing and able to learn new technology andopen sourcecomponents to find the right tool for the job

  • Full-stack, front-end, or back-end development experience

  • Self-motivated, collaborative, clear communicator

  • Passion for developer experiences which enable effective end-userexperiences

  • 3+ years of software development experiencerequired

  • Bachelor's degree in Computer Science or equivalent

Bonus Qualifications

  • Experience with common web frameworks and technologies (React, etc.)

  • Ability to rapidly pickup new languages and or technologies

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Come join the Azure Cosmos DB team, where you will be working on a large-scale, distributed, transactional and analytical database. This role is within the group which works on High Availability (including Replication, Leader Election, Geo Failovers, Multi-Master, Tunable Consistency Levels), Storage (Row Store, Column Store, Log Structured Store), Inverted Index, Database Engines like BwTree and other LSM technologies. The role is flexible within any of these focus teams. In this role, you will work on core engine and distributed systems problems that powers the planet scale database, that is Azure Cosmos DB. The group fosters a diverse, inclusive and collaborative work culture that prioritizes people at all times.

In terms of business, Azure Cosmos DB is one of the fastest growing Azure services that provides globally distributed, low-latency, massively scalable, multi-model cloud database service. It is designed to enable developers to build planet-scale applications.

Responsibilities

Responsibilities

You will have a fantastic opportunity to work on highly impactful core engine technologies along with other highly talented engineers in a very diverse, inclusive work environment to deliver differentiated value in the No-SQL database space.

Qualifications

Basic Qualifications:

· Bachelor’s degree in Computer Science or Engineering or Mathematics or Physics or IT technical discipline (OR) in place of 4+ years of internship in Computer Science or Engineering or Mathematics or Physics or IT technical discipline (OR) in place of 4+ years of industry engineering experience in Computer Science or Engineering or Mathematics or Physics or IT technical discipline

· 4+ years of industry programming experience in C++ or any system level development languages.

Preferred Qualifications:

· 4+ years of experience shipping high-performance server software

· In-depth understanding of distributed systems and/or Operating System internals is highly preferred.

AZDAT #ENGGJOBS

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

The Commerce and Ecosystem division (C+E) in the Cloud & AI group powers commerce for Microsoft’s key businesses like Azure & Office 365. The Commerce Partner and Field Experience Team within this group is a great place to grow your career while working on initiatives that deliver compelling value to Microsoft’s developer and partner ecosystem across gaming, commercial, and productivity segments.

Here in the Commerce Partner and Field Experience team, our goal is to achieve significant long-lasting business impact by providing our partners a unified platform to connect and work with Microsoft to bolster their trade.

On our team, you will be helping to build the next generation of our Modern Partner Incentives Platform that drives billion-dollar programs used by a global network of companies like Dell, HP, and many other fortune 500 companies.

We have multiple opportunities at every layer of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between.

We are looking to hire a talented Software Engineer to help us deliver services and experiences for empowering Microsoft’s developer and partner ecosystem to be successful. You will collaborate with team members and partners to build full stack web applications using latest web technologies in a dynamic and agile environment, and have opportunities for mentorship, career growth, and work on high-business impact areas.

Successful candidates will exhibit various attributes which will enhance their ability to succeed in this position:

  • Collaboration - As most development is about working with others, both within an immediate team, as well as across business units and portions of the company, an ability to collaborate effectively is a core competency to have.

  • Customer Focus - A focus on delivering customer value, and being able to directly tie engineering decisions and actions to that value is a huge plus for successful engineers at any level.

  • Drive For Results - Being able to drive for results, not merely finding the boundary of your responsibility, but following a problem through to its conclusion, to solve it once and for all, is a skill and ability which a successful engineer should exhibit.

  • Technical Excellence - Core to being a software engineer is of course technical excellence. This is not merely knowing the latest and greatest language developments, but demonstrating a passion for technology, a curiosity to ‘go deep’, and an ability to quickly learn and build upon past experiences, to be able to extrapolate from those experiences, and deliver innovations. Technical excellence is rooted in having a strong demonstrable aptitude for problem solving.

If this sounds like you, please apply. We can’t wait to meet you!

Responsibilities

  • Design and build scalable, highly available web services and portals.

  • Collaborate with PM to plan and execute on key deliverables.

  • Work in a culture of continuous improvement, adaptation, reflection and growth.

Qualifications

Basic Qualifications:

  • BS+ in computer science or related field.

  • 5+ years of software engineering experience.

  • Experience with C#, ASP.NET, REST, SQL, HTML5, and JavaScript/jQuery.

A successful candidate is a strong developer with:

  • Know-how and Can-do attitude.

  • Experience with building testable, distributed and highly scalable online services on Azure or similar cloud platform.

  • Ability to learn new technologies quickly.

  • Strong computer science fundamentals and proven algorithm design capability.

Strong communication skills, ability to work effectively in small team environments.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Want to get in at the very beginning of a new effort? Want to work on something important to Microsoft? Want to empower hundreds of millions of people to do more with Microsoft 365?

Our team is defining and building a completely new people-centric platform for Microsoft 365 apps, integrated with M365's most used hubs like Office, Outlook, and Teams. We need your help to shape the future of M365 apps. We need your help to define this new platform. We need your help to enable amazing new experiences for our M365 customers!

You'll be a good fit if you're self-motivated, highly collaborative, and a clear communicator. You have a rare ability to get to the essence of things, an acute attention to detail, and a real passion for enabling developers to create delightful end-user experiences. You love working in an environment with high levels of ambiguity, considerable freedom, and a deep preference towards hands-on implementation. You have experience creating software solutions to problems from scratch. You value getting a job done and making our customers, Microsoft, and the world better, regardless of which team gets the credit.

Imagine having a team whose most important values are respect, curiosity, engineering excellence, fun, and family. If this sounds like your kind of team, we would love to help you live this experience.

Responsibilities:

  • Participate in the definition of key scenarios, use cases, and end-userexperiences

  • Explore and understand platform capabilities and limitations across Microsoft andexternally

  • Design, implement, and refine chosen solutions in close partnership with Product Management and partnerteams

  • Identify hard problems, evaluate the pros/cons of possible solutions, and drive decisionmaking

  • Learn from and collaborate with external developers to identify issues, understand scenarios, and empower them to delight M365customers

  • Become part of a talented team that values diverse ideas, perspectives, andbackgrounds

  • Contribute to other engineer’s growth through code reviews, mentoring, supporting, etc.

  • Lead technical projects, mentor others, and model the culture of theteam

  • Diagnose and correct service and applicationissues

Basic Qualifications:

  • 6+ years of full-stack, front-end, or back-end industry software development experience using C#, Java, JavaScript, or otherhigh levelprogramming language

  • Bachelor's orMaster'sdegree in Computer Science or related engineering field

  • Ability to design, architect, and drive large feature or functionalitydevelopment

  • Self-motivated, collaborative, clear communicator

  • Demonstrated technical leadershipexperience

Preferred Qualifications:

  • Experience with web technologies

  • Willing and able to learn new technology andopen sourcecomponents to find the right tool for the job

  • Passion for developer experiences which enable effective end-userexperiences

Responsibilities

Want to get in at the very beginning of a new effort? Want to work on something important to Microsoft? Want to empower hundreds of millions of people to do more with Microsoft 365?

Our team is defining and building a completely new people-centric platform for Microsoft 365 apps, integrated with M365's most used hubs like Office, Outlook, and Teams. We need your help to shape the future of M365 apps. We need your help to define this new platform. We need your help to enable amazing new experiences for our M365 customers!

You'll be a good fit if you're self-motivated, highly collaborative, and a clear communicator. You have a rare ability to get to the essence of things, an acute attention to detail, and a real passion for enabling developers to create delightful end-user experiences. You love working in an environment with high levels of ambiguity, considerable freedom, and a deep preference towards hands-on implementation. You have experience creating software solutions to problems from scratch. You value getting a job done and making our customers, Microsoft, and the world better, regardless of which team gets the credit.

Imagine having a team whose most important values are respect, curiosity, engineering excellence, fun, and family. If this sounds like your kind of team, we would love to help you live this experience.

Responsibilities:

  • Participate in the definition of key scenarios, use cases, and end-userexperiences

  • Explore and understand platform capabilities and limitations across Microsoft andexternally

  • Design, implement, and refine chosen solutions in close partnership with Product Management and partnerteams

  • Identify hard problems, evaluate the pros/cons of possible solutions, and drive decisionmaking

  • Learn from and collaborate with external developers to identify issues, understand scenarios, and empower them to delight M365customers

  • Become part of a talented team that values diverse ideas, perspectives, andbackgrounds

  • Contribute to other engineer’s growth through code reviews, mentoring, supporting, etc.

  • Lead technical projects, mentor others, and model the culture of theteam

  • Diagnose and correct service and applicationissues

Basic Qualifications:

  • 6+ years of full-stack, front-end, or back-end industry software development experience using C#, Java, JavaScript, or otherhigh levelprogramming language

  • Bachelor's orMaster'sdegree in Computer Science or related engineering field

  • Ability to design, architect, and drive large feature or functionalitydevelopment

  • Self-motivated, collaborative, clear communicator

  • Demonstrated technical leadershipexperience

Preferred Qualifications:

  • Experience with web technologies

  • Willing and able to learn new technology andopen sourcecomponents to find the right tool for the job

  • Passion for developer experiences which enable effective end-userexperiences

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer 2 - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Are you passionate about the web? Are you looking to make a difference in the lives of millions of customers? Do you want to help build the web we want?

The Microsoft Edge team is entering a period of rare opportunity. Microsoft Edge has been rebuilt from the ground up on top of the open-source Chromium project and is already the most frequently used Microsoft application on Windows 10. We are looking for candidates to help us shape the future of the web and address the latest challenges of the internet, whether that’s helping build a more privacy-focused web, helping close the native capability gap with Progressive Web Apps, or meeting web developers’ unmet needs across HTML, CSS, and JavaScript.

The Edge Engineering Systems team builds a world-class engineering system that gives our engineers superpowers to do their work quickly and confidently. If you’d like to work on a close-knit, agile and highly collaborative team in a startup-like environment in order to build a massively parallel distributed system that exists to serve your teammates, then the Edge Engineering System team might be the right team for you. We work on hard engineering problems as well as globally unique computer science problems.

We are looking for an individual who holds themselves to a high standard of excellence, is excited to learn new technologies and is satisfied by delivering results, not just activity. The ideal candidate will be familiar with best practices of service development, deployment, and operations and have experience in these areas. They will be asked to collaborate with both internal partner teams and with the open-source community.

Find out more about what the team is up to in our blog: https://blogs.windows.com/msedgedev/ .

Responsibilities

As a Software Engineer 2 on the Edge Engineering Systems team, you will be part of a team passionate about enhancing developer productivity by building and supporting high performance, large scale Azure-based cloud services integrated into Windows, Mac, and Linux development environments. You’ll work within the Edge client codebase (derived from the Chromium Project), with Azure DevOps, and learn multiple Azure technologies such as Cosmos DB, Storage, Kubernetes, Service Fabric, and others. You’ll work with a diverse set of engineers, collaborating across multiple Edge feature teams as well as the broader Microsoft Engineering Systems community. We use a variety of Microsoft and open-source technologies to support Edge for multiple platforms. You’ll write code in C#, Python, Bash scripts, PowerShell, and/or Go, working on Windows, Mac, and Linux.

Qualifications

Required Qualifications:

  • 2+ years of experience building commercial software

  • 2+ years professional experience coding in C#, Python, Bash, PowerShell, and/or Go

  • 1+ year experience with creating or maintaining Continuous Integration / Continuous Deployment systems, build systems, or related technologies

Preferred Qualifications:

  • A BS in Computer Science or a related technical discipline

  • Excellent design, coding, debugging, and problem-solving skills

  • Excellent written and verbal communication skills, with a desire to collaborate

  • Experience with creating and operating commercial services in Azure, AWS, or GCP

Experience with build automation frameworks such as Azure DevOps Pipelines, Jenkins, Puppet, and/or Chef

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - AI For Good Research Lab - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

AI for Humanitarian Action, AI for Earth, AI for Accessibility, and Digital Crimes. These are some of the programs at Microsoft where you can apply your world-class expertise to have a huge impact on global and local challenges. Come to work every day and contribute to projects that help save lives, alleviate suffering, and restore human dignity. Use the power of technology and AI to promote human rights, increase accessibility for those with disabilities, and seek solutions to climate change.

These are ambitious aims but with access to our technology, resources, global scale, and genuine commitment to using the power of AI and technology for good, they are achievable. We call this AI for Good and we empower our partners across the globe with our research, platforms, and technology.

Researchers and Data Scientists have a fantastic opportunity to work on projects in a newly created AI for Good Research Lab team. As a part of this team, you will get an opportunity to work at the cutting edge of research and data science with some of the brightest minds in the field, whilst knowing that you are generating solutions to some of the most demanding and defining challenges of our time. This successful candidate will work closely with teams across Microsoft to deliver world class solutions to some of the world’s most pressing problems

Responsibilities

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be accepted or currently enrolled in a PhD program in a field related to machine learning, statistics, biology, or healthcare e.g. Computer Science, Biomedical Informatics, Biomedical engineering, Computational Biology and other related STEM fields.

  • Must have at least 1 year of experience in deep learning

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Preferred Qualifications

  • Demonstrated ability to develop original research agendas.

  • Must be able to collaborate effectively with other researchers and product development teams.

  • Excellent interpersonal skills, cross-group, and cross-culture collaboration.

  • Ability to think unconventionally to derive creative and innovative solutions.

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Advertising Partner Sales Lead - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Seattle, Washington

Job Description

Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.

Microsoft Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our high-growth search engine, Bing.

The Global Partner Service Team is focused on building, strengthening and scaling our business via partnerships with leading publishers, demand/supply platforms, and ad tech providers.

In an effort to build a diversified, predictable and industry leading Advertising Partner Practice, we are seeking a high performing sales and partnership leader with significant experience in digital advertising to drive and grow a book of US-based native and display advertising partnerships.

Responsibilities

This is a critical role on our Display and Native Partner Management team and will be accountable for driving Display and Native Advertising partnerships, ensuring we are successfully positioned to: create diversification across our Ads ecosystem, fuel demand for Microsoft Advertising supply, remove buying blockers, surface new opportunities, grow existing business and deliver world-class management to our partners and their leadership stakeholders.

This role will require a balance of leading, doing and influencing, in partnership and close collaboration externally with Display and Native Advertising Partners and internally with Business Development, Finance, Microsoft News, Outlook, Microsoft Gaming, Microsoft Communications Publishers, ENG, Network Quality & Policy, Business Operations, Legal, the Advertising Business Group (GABT), and more.

Responsibilities include:

  • Lead Partner sales/magement initiatives across a pre-identified and emerging group of Display and Native Advertising Partners (DSP/RTB partners) with a focus on the US market.

  • Define and own accountability for Joint Business Plans for partners under management, aligning with product and publisher vision, P&L goals and marketplace opportunities; ensure the ‘elephants’ in the partnership are addressed and actively driven; lead senior level relationship engagement and keep a pulse on efficacy and impact of day-to-day priorities.

  • Drive optimal yield and revenue across native advertising partner portfolio. Create demand/growth strategy for partners, working collaboratively with peers and GABT (Global Ads Business Team) leadership. Drive partner management approach needed to bring demand strategy to life in alignment with business and profitability KPIs.

  • Educate partners and industry on where MSA Display and Native Advertising supply is, how it shows up and how to buy. Educate partners/industry on our supply strategy and where they get cleanest and best access to MSA supply.

  • Deeply understand current partnership deal models and play active leadership role on approach, deal modeling, and business case for all net new partner and expansion opportunities, in partnership with Finance, Legal, BD, GABT, and ENG; drive regular look-back at FGNG deal models to comprehend learnings and new information.Provide input into forecasting for Advertising partners, working in partnership with Finance, GABT leadership and ENG, and drive alignment between all internal parties (BD, ENG, Finance) on fiscal targets.

  • Deliver on target revenue expectations and key KPI’s. Manage native partners to financial accountabilities, including gross revenue, rev ExTAC, and key operational metrics defined in partnership with Publishers and GABT.

  • Drive ROB for both internal and partner reviews, learnings and iteration, based on an established set of KPIs and priorities.

  • Ensure all key internal stakeholders have clear path to staying up-to-date on performance, status of issues and opportunities, and partner health.

  • Lead external QBR rhythm that provides insights into past performance, trends, look-forward opportunities and Microsoft strategic updates, linking back to established JBP/Partnership Plan.

  • Connect bidder insights to buyer and industry trends.

  • Partner closely with GABT, News, Gaming and Communications teams to stay aligned on ‘one messaging/one value to MSFT/one priority list’ by partner, such that direct and agile partner engagement can flourish where needed, without creating confusion or conflicting guidance.

  • Provide feedback/input into the prioritization of internal tools, systems, alerting and reporting that will drive yield and PSAT.

  • Comprehensive understanding of partner contracts, creating accountability for partner compliance to our contracts and policies.

Qualifications

The ideal candidate will have:

  • Extensive knowledge of digital media and partner sales/management.

  • A minimum of 7 years of experience in one of more of the following: Sales, Partner Management, Services, Product, Publisher, and/or Operations.

  • Deep expertise of RTB buying motions.

  • Extensive knowledge of digital advertising strategies, platforms, advertiser value prop, and industry trends (Native Advertising experience a plus).

  • Passion for building, including all of the ambiguity, risk taking, failure and iteration at high rates of speed that building entails.

  • Ability to move easily and constantly across functions (Sales, Ops, Strategy) and partner sets (Publisher, BD, Finance, ENG, Sales…).

  • Proven track record of exceptional performance, high productivity and meeting deadlines in a sales/partner leadership role

  • Strong strategic thinker. Prior experience in developing and operationalizing joint business plans with partners.

  • Exceptional and demonstrated negotiation and influencing skills, with experience overcoming internal and external objections.

  • Strong industry connections and / or demonstrated ability to establish and cultivate senior level partner relationships.

  • Proven track-record successfully leading high revenue, high strategic priority and high complexity partnerships.

  • Direct experience and success partnering with BD and influencing focus areas and priorities.

  • Direct experiencing partnering with ENG in a resource-constrained environment where trade-offs and prioritization are a regular part of the business dialogue.

  • Generates energy to solve complex and challenging problems, and delivers success with and through the team.

  • Low-ego, collaborative leader who is focused on ‘we, not I’; High integrity partner who seeks win-win and broader organizational benefit while driving toward own goals.

  • Positive, can-do spirit and proactive problem solver; Demonstrated track record of exceeding established goals and milestones on a consistent basis.

  • Organizational agility/savvy and ability to work across organizational boundaries to build alignment at multiple levels of management and drive closure on issues; Demonstrated capability to influence partners and internal stakeholders at varying levels to support business goals.

  • Proven experience successfully operating in a complex and matrixed environment.

  • Ability to deal with ambiguity and navigate through uncertain situations to drive for clarity.

  • Exceptional overall communicator and active listener who has successfully established open and bi-directional feedback mechanisms and who actively seeks constructive feedback.

  • Talented in storytelling and building a narrative around the value of our partnership model.

  • Driven self-starter capable of switching easily and constantly between strategic and tactical work.

  • High personal accountability for self and others.

  • University degree is preferred, MBA a plus.

  • 25-35% + travel required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Fargo, North Dakota

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Fargo, North Dakota

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Business Program Manager, Customer Success - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Chicago, Illinois

Job Description

Do you want to play a critical role in modernizing Customer Experience & Support to enable a differentiated experience for our customers?

This Senior Business Program Manager for Customer Success is a worldwide role that focuses on program execution and operational excellence, successfully delivering business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Manage moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Overlook end-to-end process for demand and capacity planning within the organization, as well as in the field

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the global Support organization, ensuring shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

Qualifications

  • 7+ years of progressive experience in fast-paced program management and operational disciplines in support of a global ecosystem

  • 10+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Customer Success and/or Support, with existing knowledge of field operations and delivery capabilities a plus

  • Leading and managing with a can-do attitude through continual change and ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • Bachelor’s degree in business, finance, or related field preferred

Location: Can sit remote anywhere Worldwide; United States preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Industry Consultant - Microsoft Corporation
Posted: Dec 10, 2020 02:45
Chicago, Illinois

Job Description

Microsoft Services

Microsoft Consulting Services' mission is to lead and serve Microsoft's customers and partners as they realize their full potential through Microsoft software and services. Microsoft Consulting Services and its partners bring the deepest expertise of Microsoft solutions—from enterprise planning to deployment and support—helping our customers innovate to strategic advantage in their respective industries.

Microsoft Consulting Services – Regulated Industries Team

Regulated Industries within Microsoft Consulting Services helps customers maximize their investment in Microsoft solutions, and the full portfolio of Microsoft products through accelerated implementation and adoption of Industry specific solutions. The Microsoft Regulated Industries team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services, focusing on targeted industry experience and expertise.

The Consultant Role

The Microsoft Consulting Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in Industry specific environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft and Industry methodologies in complex customer environments.

Responsibilities

  • Demonstrate acumen and thought leadership in an industry focus (Law Enforcement, Corrections, Court System, Healthcare or Public Safety)

  • Effectively leverage Industry knowledge to deliver practice specific IP and build upon that IP with a continuous improvement mindset

  • Display knowledge and adherence to the DevOps methodology during the entire engagement lifecycle

  • Drive client workshops to demonstrate product capabilities

  • Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional / non-functional requirements in alignment with architectural standards

  • Support the development of test scenarios / scripts and coordinate / drive client solution testing

  • Develop appropriate requirements, design, testing and deployment quality documentation to support the solution delivery

  • Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

  • Effectively work with team members including partners, customers, and leaders to proactively identify and mitigate / resolve risks and issues

  • Consume and contribute best / recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on Regulated Industries

  • Foster senior level client relationships and engage with senior level Microsoft and client stakeholders to drive solution success

  • Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices.

  • Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan.

  • Actively participate in Technical communities, team events with a positive influence, present at internal / external conferences

  • Focus on driving for results and persevere despite difficulties or setbacks

  • Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team’s roadmap and portfolio of services in alignment to the wider organization

Qualifications

  • Courts, Corrections, Law Enforcement, Healthcare, Defense & Intelligence or Local Government experience in delivery of complex solutions

  • Proven and deep expertise in any of the following: Dynamics, .NET Framework Programming, Modern Frameworks (Angular, MVC, etc.), Cloud Technologies (Azure, AWS, Google Cloud, etc.), Development Languages (C#, JavaScript, Python, etc.)

  • You have experience in the Microsoft Dynamics platform configuration

  • You have experience working within modern, cloud-based architectures, including Microservice architectures

  • You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies

  • You have experience working within projects that include modern DevOps continuous integration (CI)/continuous deployment (CD) pipelines

  • You are a collaborative problem solver who is inventive and confident

  • You show a willingness and desire to learn cloud and other technologies

  • You have strong aspiration for excellence

  • You are a great communicator across a variety of audiences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Reston, Virginia

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Data Analyst - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Bellevue, Washington

Job Description

Are you an analytics wizard who wants to combine your magic with customer empathy to build products that solve real customer needs? Are you a believer in the power of data to influence and guide organizations?

Modern Workplace Transformations for Industries is a team dedicated to revolutionizing productivity for our First Line, Healthcare, Financial Services, Government, Retail and Manufacturing customers. From providing a clinician the tools she needs to care for patients, to ensuring that a retail associate has all of the productivity assets she needs to manage store operations, we are a product team steeped in customer empathy. With Microsoft Teams as a canvas, we are inventing the next generation of business applications to optimize industry workflows that are grounded in the way teams communicate and collaborate. The Industry team is looking for a strong, motivated, and collaborative Program Manager of Analytics to help guide the business through explosive growth.

In this role, you will undertake investigations, build models, and proactively surface insights to help the Teams organization make better decisions and design a better product. You will collaborate with engineering to solve critical and complex business problems. You will bring strong analysis and presentation skills, and a tenacity to drive to answers in ambiguous problem spaces. You will work directly with our leadership team to feed their passion for data and agility.

Job Description:

The ideal candidate should be self-directed, passionate about data, and focused on delivering business impact. The candidate should be able to dissect business problems, formulate precise questions, and then map the questions into analyses and execute them. The candidate should be comfortable working with structured and unstructured data and have a growth-hacking mindset to work with available information to deliver high-quality findings. The candidate should also be an effective communicator, capable of delivering insights in a concise and consumable manner to both technical and non-technical audiences. This role is based in Bellevue, WA.

Responsibilities

Core Responsibilities:

  • Undertakedescriptive and predictive analysisof product telemetry and marketdata

  • Effectively communicate complex findings to product stakeholders, technical and non-technical, from featurecrewsto executives

  • Partner with product stakeholders to maximize the business impact of findings. Drive product-level changes to improve user experience, drive increased engagement and usage for our users and tenants, and increase featureadoption

  • Be aproactivethought leader and buildvisionstrategy for theanalystfunctionin the team. Drive data and insights culture within the org. Beadata SME and help increase insights and data fluency within theorg

  • Partner with other teams to educate/leverage new techniques and tools foranalyses

  • Partner with product teams to design, execute and analyze results forexperiments

Qualifications

Key Skills, Competencies, Qualifications:

  • Able todissectbusiness and product questionsand map themintodataanalyses

  • Prior experience working on big data systems (e.g., Hadoop, Cosmos)

  • Prior experience with ad hoc analysis tools (e.g., Adobe Analytics,MixPanel, Interana)

  • Comfortable working with structured/unstructured querying, withPythonand/orScope

  • Self-motivated, agile and driven, with a strong sense of urgency.Growth-hackingmentality to do what is needed to deliverresults

  • Abilityto influence diverse audiences and build strong partnerships withstakeholders

  • Ability to articulate vision, requirements, and benefits to business and engineeringpartners

  • 5+years of experience in applying advanced dataanalysistechniques to solve businessproblems

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Global Risk & Compliance Operations - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations (MBO) and the value we deliver across Microsoft and to our customers and partners. Microsoft Business Operations is uniquely positioned within the company, supporting nearly every product Microsoft offers by launching, transacting, and protecting our business operations. This is done across an ecosystem of upstream and downstream dependencies. We offer unique opportunities to work on interesting global efforts in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

Position Description:

The Microsoft Business Operations Governance Risk and Compliance (GRC) Team is looking for an experienced Director of Risk Management Operations . As the leader of this critical function, you will manage, coach, and care for a talented global team that supports effective and efficient risk management and compliance across Microsoft’s end to end processes. You will own the definition, design, and realization of the capabilities and services required to help ensure risks are mitigated, compliance is managed, and stakeholder trust is protected and preserved.

As leader of the MBO GRC Team, you will manage a service that provides expertise, support, and monitoring of risk and compliance-related matters to MBO’s organizations (1st Lines of Defense). You will also be required to manage stakeholder relationships with various Microsoft teams including Finance, Engineering, Legal, Global Compliance, and others as well as collaborations with internal and external audit (3rd Lines of Defense). You will lead the achievement of the Risk, Compliance, Protection at Scale vision which is to ensure Microsoft’s end to end business processes are proactively risk managed and continuously compliant by implementing mechanisms to anticipate risk and protect the ecosystem, controlling end to end processes, and implementing “compliant by design.”

You must be someone who is constantly looking to protect the company, while also embracing opportunities to innovate (e.g., leverage technologies to enhance controls through automation and machine learning), improve processes, and meet business objectives and strategies. Data, facts, and analysis are foundational components of your compliance and risk management approaches. You should be comfortable prospering in a dynamic and diverse international matrix organization and capable of providing strategic direction across various teams. You love the challenge of solving big, bold problems. You have deep experience in enterprise risk management (ERM), financial and operational controls, privacy, business continuity management (BCM), governance. You must have strong written and oral communication skills to engage will individuals at all levels of the organization including leadership teams and executives. You may have previously worked in a technology company or accounting/consultancy firm. You are a strategic thinker with the ability to connect the dots and you have an ability to go immediately to ground level details if necessary.

Responsibilities

Responsibilities:

  • Lead, manage, and maintain MBO’s Governance, Risk, and Compliance programs.

  • Define, design, enhance, and realize the Risk, Compliance, Protection at Scale vision for MBO.

  • Lead, manage, coach, and care for a talented global team.

  • Establish and maintain governance through executive forums and lead cross-functional teams through various strategic initiatives while helping to ensure effective compliance and risk management.

  • Approach compliance and risk management with a growth mindset and innovate using technologies (machine learning, AI, automation, etc.) to enhance the effectiveness and efficiency of controls (KRIs, detective monitoring, predictive modeling, other).

  • Leverage risk and compliance frameworks (e.g., COSO, ISO), standards, & principles and implement control solutions that support modern-driven (e.g., cloud technologies) changes to processes, infrastructure, and environment.

  • Partner with key business stakeholders to drive the adoption, design, implementation, operation, and remediation of control activities and other supporting requirements like policies, standards, processes, system configurations & reporting and compliance auditing.

  • Lead MBO’s privacy program and work closely with partners (other privacy teams, legal, etc.) on meeting privacy requirements. Develop, implement, and maintain privacy and data protection policies and standard operating procedures for GDPR and other emerging domestic and global privacy laws.

  • Lead MBO’s business continuity management (BCM) program.

  • Lead MBO’s user access management program.

  • Manage relationships with internal and external auditors and support audit activities.

  • Collaborate and partner with various Microsoft teams including Finance, Engineering, Legal, and Global Compliance.

  • Establish and maintain programs for identifying, assessing, and managing risk across MBO’s processes by providing thought leadership, oversight, and coordination with other risk management activities across the company.

  • Remain current on the changing industry and regulatory environments and understand the impacts to our efforts.

  • Analyze information and leverage data to proactively identify risks, trends, and process improvements.

  • Support reporting on risk topics to management.

  • Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices.

  • Participate in and execute special projects for the organization as required.

The role is based in Redmond and may require some travel to connect with field and global team members.

Qualifications

Basic Qualifications:

  • 10 years' minimum experience in Governance, Risk Management, Compliance, Regulatory, Audit, Accounting, or Finance

  • A minimum of a Bachelor's degree in Risk Management, Business, Operations, Accounting, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

Preferred Qualifications:

  • Master's degree

  • Privacy and business continuity management experience

  • Experience in a technology company

  • Strong process and project management capabilities

  • Previous work experience and proven output in legal and regulatory compliance related risks is strongly desired (anti-corruption, channel / partner compliance, trade, tax, revenue assurance)

#MBO

#EPIC

#CSEO

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Operations Associate - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Are you looking for your next challenge? Are you a high-energy, detail-oriented collaborator with great communication skills and an affinity for a rapidly evolving environment? Do you enjoy executing on multiple tasks, projects and deliverables, driving impact, and achieving high-quality results? Azure Security, Risk & Compliance (ASRC) is looking for a Business Operations Associate to drive business operations across the organization; partner with the Chief of Staff to architect, develop, and execute the rhythm of business. This is a highly visible position reporting to the VP, ASRC.

Responsibilities

KEY RESPONSIBILITIES

  • Drive the process and strategy for ASRC’s newly launched system architecture and the customized tools hosting the compliance dashboard and scorecards that, when utilized and implemented adequately within the organization, will help propel the business forward and drive towards the overall mission of making Azure secure, sustainable and resilient.

  • Capable of technical deep dives into service tools and systems design, data processing and monitoring to help introduce workflow changes, add additional layer of security and standardize the process implementation across the broader audience while closely partnering with the engineering teams.

  • Act as the primary point of contact for ASRC to field the security incidents and diligently communicate the identified risks in advance and support execution for mitigation plans with the team.

  • Manage and drive special projects within Security, Risk & Compliance domain.

  • Collaboration: Expert collaborations and great interpersonal skills with an ability to work and execute effectively across diverse teams and partner with the key stakeholders across Microsoft.

  • Great design and problem-solving skills, with a strong emphasis on quality and engineering excellence

  • Passionate about growing and sharing your learnings and experiences and knowledge.

  • Communication: An ability to conduct insightful, multi-faceted conversations with technical decision makers inside Microsoft. An ability to conceptualize UI improvements quickly and convey them to others in a clear, effective and motivating manner.

  • Partner with the Chief of Staff in the below organizational tasks:

  • Drive the end-to-end planning and budget processes and core priority setting

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, business reporting, etc. to help the business run smoothly and effectively

  • Drive evolution of the business through simplification and transforming activitiesWork across multiple teams to help connect the moving parts in a very dynamic and fluid environment

  • Build financial, headcount, and KPI reports with meaningful and insightful commentary and analysis to enable the organization to operate effectively

  • Track performance against budget and forecast and identify potential risks and opportunities through variance and trend analysis

Qualifications

SKILLS, EXPERIENCE, & QUALIFICATIONS

  • 3-5 years of consulting, or program management experience in the IT industry;

  • BS in Business, Computer Science, or a related field;

  • Strong attention to detail, passion for strategic thinking and problem solving, and ability to deliver rich, business insights to drive business decisions;

  • Self-starter with strong written and verbal communication skills.

  • Ability to translate ideas into clear, high impact communications (e.g. emails, papers);

  • Excellent problem structuring, identification, and resolution;

  • Proven cross-functional project management and leadership skills, leading to positive organizational change;

  • Ability to work in a productive, collaborative, and cooperative way with a variety of people

  • Ability to influence across functional teams (e.g. engineering, operations) and at senior leadership/executive levels

  • Ability to maintain good judgment in fast-paced, high-stress environments.

MICROSOFT BACKGROUND CHECK:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

The Linux Systems Group is looking for a talented Software Engineer to join our team. If you are interested in working on Linux or open source projects at Microsoft, this is the job for you!

Responsibilities

Our team plays a key leadership role in Azure by driving Linux and open source technologies, solutions and strategy. In this role, you will work closely with both internal and external customers, coordinate design and coding across multiple live projects, and partner with independent teams in disparate geographic locations. You will work closely with open source projects such as Linux, representing Microsoft as a strong community partner and contributor. You will be working on research and development in cutting edge accelerations and optimizations to power future public and private clouds. You will define and push the limits of innovative technologies -- working with the latest hardware, the largest servers, and even larger datacenters.

Qualifications

Required Qualifications:

  • 3+ years of software dev/test experience

  • 1+ years working on Linux/Open Source projects.

  • 2+ years of experience in developing software with C, C++, Java, or Python.

Preferred Qualifications:

Strong aptitude in developing, debugging, and validating software products.

Technical expertise and contributions to one or more of the following:

  • Development of open source applications on both Linux and Windows platforms.

  • Test and ensure the quality of Linux kernel and distros; and experience in troubleshooting and tuning Linux system performance.

  • Passionate in supporting customers.

  • Technical passion, terrific problem-solving skills, and the ability to work independently.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Screen: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

IT Audit Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Are you looking to join a progressive audit organization with dynamic people working to solve complex technology and business problems? We're looking for a strong addition to our Internal Audit team focused on our engineering and research programs. This position is directly responsible for executing projects..

Responsibilities

Responsibilities:

  • The IT Audit Manager is responsible for evaluating risks and controls for software development, service operation, IT infrastructure, security, and related processes. This evaluation will be accomplished by conducting internal audit projects to include the communication of observations, risks, recommendations, and conclusions reached, as well as providing consulting services regarding risk and controls on a wide range of projects and corporate initiatives.

  • Conduct reviews in highly technical areas of current/emerging technologies including artificial intelligent, various cloud environments, security, networking, Windows, and Unix.

  • Remain current and increase knowledge in the areas of auditing, business, company products and company information and Microsoft technologies, applications and other related technologies, utilizing self-study and/or continuing education efforts.

  • Develop draft audit reports by identifying and gathering support for potential issues and recommending solutions.

  • Utilize departmental audit systems to manage projects, work papers, risk assessment, reporting and reporting follow-up.

  • Communicate with departmental representatives and client management regarding the project status.

  • Coordinate with external auditors (as needed), and work with outside contractors with respect to specific IT audit engagements.

  • Establish and maintain strong customer relationships with internal stakeholders, managers, and staff.

Qualifications

Qualifications:

  • 3+ years related work experience.

  • Proven team player with demonstrated skills working on strong, effective, and self-directed teams.

  • Ability to travel domestically and internationally for 2–3-week periods up to 20% of the year.

  • Excellent understanding of concepts related to information systems audit, information security, general IT controls, application controls and technology risks.

  • Ability to communicate highly technical issues to both technical and non-technical audiences.

The following are preferred:

  • A BS/BA degree, preferably in information systems, computer science, engineering or other related IT field or a minimum of 5 years of experience in hardware or software product development, IT audit, IT Assurance or closely related field, security operations.

  • Knowledge of external leading risk and controls frameworks such as COBIT (Control Objectives for Information and related Technology), ISO27000, NIST, and IT related internal controls

  • Professional certification such as CISSP, GIAC, MCP, CCNA, CISA, or CIA

  • Experience with cloud operations, networks, security and specialized skills and experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Machine Learning Compilers - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

This is your chance to impact the future of computing by contributing to the tools and technologies underpinning Azure's accelerated computing platform. Our team's innovative solutions are used to build and optimize the hardware accelerators that power some of Microsoft’s most important and strategic projects in the cloud. Our collaborative and inclusive team is looking for machine learning compiler interns with a passion for low-level, performance minded coding and experience in, or an interest in learning about, hardware design. Day to day tasks may include performance analysis of machine learning models, software optimization, and development of new machine learning compiler technology.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Additional Responsibilities

  • Implement advanced compiler optimizations using LLVM and MLIR.

  • Work on code generation/novel compilation techniques for new instruction set architectures.

  • Analysis and evaluation of proposed software designs and architectures.

  • Software engineering and design in C/C++.

  • Performance analysis of complex systems, design and implementation performance optimizations.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be currently enrolled in a PhD program in Computer Science or a related field

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Preferred Qualifications

  • Experience with compiler development using LLVM and/or MLIR

  • Experience using TensorFlow, PyTorch, ONNX runtime or other machine learning frameworks

  • Experience programming in C++ Must have experience working on a compiler

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Privacy Program Manager II - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Do you want to work on a team that is redefining how humans interact with intelligent technology in more natural and personalized ways?

Today's users are always online and constantly on the go. They expect to do more by interacting with familiar experiences on any device in more natural ways often using speech, gestures, and/or text. At the same time, users also expressing themselves through deep levels of personalization on their devices. Windows continues to push new boundaries in enabling these deeply personalized experiences so users can interact with devices in more natural ways and express themselves further with new technologies in areas like Big Data, Cloud Services, Machine Learning, and Artificial Intelligence.

These exciting user experiences and technologiesalso need to meet or exceed users’ privacy expectations.TheWindows, Browsers & DevicesPrivacyProgram works with engineering teams toensure compliance, promote transparency, and elevate end userchoice. Within the team, the privacyprogram management functionpartnerswith engineering teams and other stakeholder groups to deliver excellent privacy experiences and develop a “Privacy by Design” culture.

Responsibilities

  • Conduct privacy reviews for products, services, and other experiences across Windows, Browsers, and Devices.

  • Evaluate features, user interface, data flows, communication points, and a myriad of other aspects to identify and mitigate privacy-impacting concerns.

  • Surface risks and plans for mitigation when needed.

  • Propose new features, functionality, tool improvements, and process changes to help increase scalability and compliance adherence.

  • Evangelize privacy principles, build self-help content, and optimize engagements with partners and stakeholders.

Qualifications

Required qualifications:

  • 3+ years’ experience in a PM/SWE/SE/Privacy role

  • Demonstrated ability to assess risk and compliance adherence

Preferred qualifications:

  • 1+ years in a privacy program manager role

  • Certified Information Privacy Professional (CIPP)

  • Strong organizational, planning, and time management skills

  • Attention to detail and willingness to dive into technical details

  • Passion for end user privacy (and ability to learn quickly and apply learnings throughout the organization)

  • Strength in communicating clearly with a range of different personality types and disciplines

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

To see all our team’s openings, search for #wdxjobs on our careers page.



Job Detail

Content Developer, Advanced Support Curriculum & SME Enablement - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Do you have a passion for learning and teaching others? Do you have an affinity for enabling outstanding customer support? Do you have a deep understanding of Advanced technical skilling training and assessment for the CSS Support Engineer audience? If so, be a part of the digital transformation at Microsoft to enable CSS Support Engineers to meet or exceed customer expectations for advanced technical proficiency and optimize and improve support delivery quality by building programs that clearly-define knowledge sharing and collaboration practices between CSS and Microsoft Engineering teams.

Microsoft Worldwide Learning’s mission is to build world class capability for customers, partners, employees and future generations, enabling them to develop, grow, and achieve success professionally. Within WWL, the Technical Content Development team’s mission is to help IT professionals, developers, and employees build their technical skills and advance their careers. We are a dynamic team of skilled and experienced content development, learning, and content portfolio management professionals, with a high-energy, diverse & inclusive, and iteration-driven culture, grounded in real customer and field needs. We build blended learning experiences that include Instructor Led Training (ILT), supported by interactive experiences and online training. We have tremendous opportunities not only to increase customer satisfaction, but also to innovate in the content we deliver.

This role will be responsible for providing guidance and support from both a technology and a learning and development perspective and act as a subject matter expert inside Worldwide Learning as you consult with CSS and Engineering teams on large scale advanced training programs and execution frameworks that are focused on targeted learning and business outcomes. Additionally, this role will be engaged in accelerating our SME audience training development capability. Proven project management skills are essential in this role to keep projects on-track and on-budget during the content development life cycle. You will need to be able to think creatively because we’re working on innovative ways for our customers to access the right learning at the right time with new form factors and delivery technologies.

Responsibilities

Primary roles and responsibilities of this position:

  • Work with Microsoft Customer Service and Support (CSS) SMEs and other Content and Product Groups to curate content as well as create, refine, and align the learning experience with product and support lifecycles.

  • Design and deliver ona program charter, including a scalable project planning and execution framework, resource planning, and learning design elements for knowledge transfer, hands-on learning and assessment.

  • Define a SME Enablement and Content Incubation strategy and practices to enable progress at scale in areas of need that exceed formal program capacity.

Qualifications

Required

  • Proven business acumen and communication skills,demonstrated capability to establish and drive cross-business partnerships and collaborations, ability to define, establish, manage major L&D programs at scale, to deliver specific measurable results.

  • In depth knowledge of and experience with adult learning principles and technical curriculum and certification development practices, including actual content, lab, and assessment development experience and capability.

  • Experience with instructional design and curriculum development across multiple modalities.

  • Familiarity and hands-on proficiency withat least one Microsoft on-prem product and cloud service: including Azure, Cloud Identity, Cloud Data, Security, Microsoft 365, and Business Applications.

  • Understanding of Customer Service & Support Engineer roles.

  • A willingness to be agile, a motivated self-starter, and a passion to constantly learn and improve.

  • Strong Adaptability, Collaboration, Customer Focus, Drive for Results, Planning, Organizing, and Executing, and Judgment core competencies.

  • Works with high degree of Respect, Accountability, and Integrity.

  • Microsoft certified: AZ-900 Azure Fundamentals and AZ-104 Azure Administrator

Preferred

  • Hands-on experience with designing and deploying hands-on learning experiences including labs.

  • Experience building out advanced training experiences for a highly technical audience.

  • Experience working in a global, matrixed organization and working with cross-functional teams.

  • Experience with agile development methodologies and use of Azure DevOps to manage development priorities and backlogs.

  • Understanding of Data (Data trends, content analysis) and fluency using Excel and other data reporting tools such as Power BI.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Computer Architecture - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

Microsoft Azure is one of the largest and most robust cloud computing services in the world, running workloads spanning data analytics, machine learning, HPC, database, search, office and productivity, and many others. Cloud architecture drives significant improvement in cost and power efficiency, and sustainability by providing both variety and enormous scale in datacenters across the globe. Our group is driving analysis and characterization of workloads on Azure and specifying new architectures (from Software to Servers to Silicon) to dramatically improve the datacenter by optimizing across hardware and software for unique workload needs and taking advantage of intelligent sharing and economy of scale. Due to the size and growth rate of the cloud, optimizations have potential for enormous impact.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Additional Responsibilities

As a Computer Architect working on Azure, you will be responsible for understanding critical workloads that run on Azure, characterizing them with performance monitoring and profiling tools, finding critical bottlenecks, and then proposing new hardware architectures at the system or silicon level and/or creating a set of hardware and software recommendations for next generation Azure deployments and demonstrating the value of those recommendations by modelling improvements using C/C++/python and running simulations to produce insightful data and analysis.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Currently enrolled in a Masters or PhD program in Computer Architecture, or Electrical Engineering and Computer Science field.

  • Must have some experience (at least 1 year academic or industrial) writing hardware simulators and evaluating performance of workloads on computer system architecture and/or microarchitecture.

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Development Engineer ( Android / System Engineering ) - Microsoft Corporation
Posted: Dec 10, 2020 02:44
Redmond, Washington

Job Description

Microsoft Devices Software team is on a journey to create new experiences with Surface Duo. We believe in building devices that fully express the Microsoft vision. Fundamental part of our strategy is having desirable and powerful devices that enable the experiences people want.

Creating these new experiences and devices involves close partnership between hardware engineers, software engineers, designers, manufacturing along with the various industry partners that closely collaborate to create industry defining firsts. It totally takes a village. Our obsession for the right experience with our passion to enable everyone to do and be their best reflects in the devices we make. Come join us as we build an organization that scales with the challenges of creating new experiences and improving the existing ones.

The Surface development team is seeking a talented senior software development leader with a strong background in shipping consumer devices.

#DSQO

Responsibilities

Job responsibilities will encompass leading and designing complex architecture and design for the product across drivers, firmware, Linux kernel, Android Framework and Android applications on Surface Duo devices. The job is highly dynamic and involves working across various disciplines to successfully deliver the product with the Surface Duo experience and quality.

Qualifications

Basic Qualifications:

  • A minimum of 7 years of experience in software and/or product development with focus on system engineering

  • Excellent C/C++/Java design and coding skills

  • Proven track record of shipping high volume consumer devices (Windows, Android, Linux)

  • Proven track record of designing and directing complex architecture that spans multiple technologies from core kernel to the application layer

  • Proven track record of leading and growing geographically diverse teams

  • Experience with commercializing cellular devices across various mobile operators (US, Europe, Asia) and meeting various power, performance and thermal goals

  • Solid understanding of low level hardware and SOC power architecture

  • BS in Engineering or equivalent experience

Additional Qualifications:

  • Familiarity with the System On Chip (SOC) Hardware architecture and software for SOC

  • Ability to quickly ramp-up on complex and unfamiliar code

  • Experience with new hardware bring-up and factory manufacturing

  • Experience with leading geographically diverse teams

  • Ability to handle the debugger well to quickly identify and resolve issues spanning multiple subsystems

  • Experience with embedded system software development, especially at a system architectural level

  • Enthusiastic, motivated and self-driven

  • High tolerance to ambiguity and ability make progress in the face of it

  • Strong communication skills and ability to work across multiple disciplines and functions (PM, Test, Hardware Engineers, etc.)

  • Some domestic and international travel will be necessary.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Las Colinas, Texas

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Las Colinas, Texas

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Dallas, Texas

Job Description

ERP Business Applications Specialist – Job Description

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to levels they can't achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

Enterprise/Mid-Market Software Sales Executive: Are you an enterprise/mid-market software sales executive looking to work at one of the most transformational software companies in the world? If so, we want to talk to you. At the core, our Business Applications Cloud Sales Specialists are sales hunters that work alongside our customers to help improve their businesses with our Dynamics 365 Cloud Solutions. Embracing a challenger mindset, the successful candidate engages new customers through prospecting, leading, orchestrating and closing opportunities that produce transformative business outcomes. The specialist partners with the broader Microsoft team to identify new opportunities in the territory while also working alongside Microsoft prioritized business partners to build and drive the opportunities to closure. The specialist is a field seller that requires a solid understanding of Enterprise Resource Planning solutions.

As an ERP Cloud Specialist – Business Applications, you will be a senior solution sales leader within our Corporate sales organization working with our most important customers. You will lead a virtual team of technical, partner and consulting resources to advance the sales process and achieve/exceed solution sales and usage/consumption targets for related workloads in your assigned accounts. You will help customers evaluate their applications, recommend solutions that meet their requirements, remove roadblocks to deployment and drive customer satisfaction.

Responsibilities

Responsibilities:

  • Secure strategic new business wins for Microsoft: ERP Business Applications workloads in territory, and maximize up-sell and cross-sell opportunities collaborating with Partner resources to present Microsoft’s value propositions that align to customer’s business objectives and IT initiatives.

  • Develop and maintain a Territory Plan that demonstrates knowledge of your territory, prioritizes investments in time and effort, and leverages your virtual team to exceed the goals and objectives of the business.

  • Work with the co-sell prioritized partners for the focus workloads and industries for your territory, jointly drive the sales cycle.

  • Maintain a healthy balanced and predictable pipeline: Continually assess the pipeline for any deal that will not produce the high-yield result anticipated. Set up and manage a regular rhythm for pipeline reviews with key members of the sales team. Prepare and deliver accurate forecast and pipeline reports. Develop Strategic Opportunity Sales Plans for ‘must-win’ deals.

  • Contribute to the development of Microsoft’s World Class Sales Organization: Be committed to learning the customer’s business and your professional growth. Develop a working knowledge of Microsoft’s transformation and leverage all training resources

Core Accountabilities:

  • Mid-market (SMC Corporate) new cloud customer acquisition revenue

  • D365 cloud revenue for solution areas in a targeted sales territory

  • New customer adds and associated revenue

  • Uncover, engage and close large cloud opportunities in corporate segment sales territory for Dynamics 365, while articulating the Microsoft Value Proposition for our entire cloud strategy.

Qualifications

Requirements

  • Bachelor's Degree or equivalent work experience required

  • 5+ years of experience in Solution sales for ERP or similar industry/business applications

  • 5+ years Selling software-as-a-service or cloud-based ERP business applications to enterprise/mid-market customers.

  • Digital transformation management consulting experience with leading international firms

  • Developing demand and prospecting for digital transformation opportunities in large mid-market accounts.

  • Driving and leading sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions.

  • Carrying and exceeding sales quotas by driving and closing enterprise deals.

  • Proposal preparation, negotiating terms and contracts for large multi-million-dollar digital transformation opportunities.

  • Senior level pursuit experience in selling business applications with a strong track record of prospecting, new account development, territory building and quota performance.

  • Assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios, and an ability to measure and present incremental and new economic value.

  • Working with channel partners and co-selling third party applications

  • Leading, partnering and orchestrating with virtual teams of experts

  • Disciplined operator with demonstrated accuracy in forecasting business and maintaining CRM pipeline hygiene.

  • Experience in business value selling.

  • Demonstrated passion and commitment to customer success.

Deep understanding of:

  • Business solutions, specifically ERP Suites and how they translate into business impact

  • Industry solution experience – deep understanding of understanding the drivers of a particular industry and the unique needs customers are trying to solve

  • Working knowledge of Microsoft’s commercial cloud offerings – including Microsoft Office 365, Microsoft Azure.

  • Competitors and related ecosystem

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager - CTJ - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Reston, Virginia

Job Description

Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners. With world-class security, protection, and compliance, agencies can accelerate cloud adoption with confidence, in a consistent hybrid environment designed for flexibility and scale. Government customers can leverage the vast network of Microsoft’s technology partners and diverse marketplace offerings, to advance their mission and serve their citizens.

The Azure Customer Experience (CXP) team is committed to driving Azure growth through our relentless pursuit of satisfied Azure customers, by leading world-class customer reliability engagements, engineering modern customer-first experiences for scale, and by our driving deep customer insights and empathy into engineering.

The ideal candidate for this role should have extensive experience working with the Intelligence Community and should be deeply familiar with the organizational makeup, core missions, and government information technology environments. This position requires deep customer empathy and the ability to translate individual customer needs into requirements for broad platform experiences. The candidate that we are seeking should be an accomplished program manager who will use this opportunity to exemplify Microsoft’s core values and leadership principles. Candidates must have a blend of outstanding strategic, business, communications, and technical skills to be successful in this role.

Responsibilities

Partner – effectively partner with globally dispersed Business and Engineering stakeholders to clearly articulate business outcomes and objectives

Program Manage – prioritize with business and partners, coordinate work estimation, project planning and execution, risk mitigation and communication for support delivery

Lead – Engage with cross business units to improve the customer experience with Azure services. Lead the deployment of support tooling for Azure Customer Engineers and functionality validation of Azure technologies

Champion – advocate, mentor and help mature team members in the Scrum Agile Framework. Support delivery managers through monthly agile development cycles and monthly/quarterly release cycles

Collaborate - Build a strong team ethos thatembodiescompany and division values,cultivating a culture based in diversity, inclusion, growth mindset, and customer obsession.

Qualifications

Required Qualifications:

  • Bachelor of Science or Master’s (preferred) degree in Computer Science or related discipline

  • Proficiency and certification(s) in area of expertise (i.e.PgMP, PMP,CSM,DevOps,etc.)

  • 5+ years’ experiencedriving large,strategic,and complex programs across diverse stakeholders with many critical dependencies

  • Strong executive presence and demonstrated ability to build, extend and maintain senior client and partner relationships to meet current and future customer needs

  • Excellent communication and collaboration skills

  • Track record of driving product feature improvements and innovation to improve the overall customer experience

Preferred Qualifications:

  • Experience designing, developing, and shipping solutions on Azure or other cloud solutions.

  • 3+ years ofCX Support Delivery or Product Management experience with cloud software

  • Design thinking and problem-solving skills, with a strong emphasis on quality and engineering excellence

  • Prior experience in US Department of Defense, US Intelligence Community, Federal Civilian/Homeland Security, and/or State & Local Government

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role . These requirements include, but are not limited to the following specialized security screenings:

  • Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements

  • Candidates must have an active TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Reston, Virginia

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Charlotte, North Carolina

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Charlotte, North Carolina

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Alpharetta, Georgia

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Alpharetta, Georgia

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
New York, New York

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
New York, New York

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Chevy Chase, Maryland

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Chevy Chase, Maryland

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Los Angeles, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Los Angeles, California

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Mountain View, California

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Mountain View, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Sunnyvale, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Sunnyvale, California

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
San Francisco, California

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
San Francisco, California

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Architect - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

We are looking for a Principal Software Architect to come and join the Azure Quality Infrastructure (AQI) team, reporting out of the Azure Edge + Core Office of the CTO. Azure’s customers continually express that solid fundamentals are their highest priority, and the AQI team was formed to address that need. The AQI team facilitates projects that span the entirety of Azure, working directly with senior members of leadership to affect impactful changes on the way the organization thinks about and improves the quality of Azure’s infrastructure and services.

Responsibilities

As a Principal Software Architect on the AQI team, you will have the incredible opportunity to work on business-critical initiatives that directly contribute to the future of Azure’s business. You must be deeply technical and be able to ramp up in new areas quickly since your responsibilities will span all areas of Azure’s business as well as all layers of the cloud technology stack. Excellent design and architecture skills, ability to attract, retain and grow top notch individual contributor dev talent along with proven capabilities in planning, designing and executing high quality feature work on schedule are all key expectations of the role.

You will be responsible for technical design and implementation of solutions to difficult problems within the infrastructure which enables the success of Microsoft's services. This will require working with stakeholders across Azure to define the problem, and to research, design and develop the solution. Each project will work with a team of developers and program managers throughout the process, and you will provide technical leadership, guidance and mentoring at each step.

Qualifications

Minimum Qualifications:

  • Bachelor’s degree or higher in Computer Science / Engineering or 7+ years of experience in software development coding an object-oriented programming language such as Java, C#, or C++ 5+ years of commercial software engineering technical leadership experience with a track record of effectively leading product teams

  • Great design and problem-solving skills, with a strong bias for quality and engineering excellence

  • Knowledge and passion for Agile development practices, including continuous integration, test-driven development

Preferred Qualifications:

  • 3+ years’ experience developing or operating services or systems within an online cloud service such as Azure, AWS, or GCP

  • Experience in designing, building, and trouble-shooting large-scale distributed systems

  • Demonstrable ability to own and deliver projects and results of increasing technical complexity

  • Excellent communications skills, both verbal and written

  • Strong leadership, ownership, urgency, and drive to launch services

  • Effective collaborator experienced in creating technical partnerships across teams

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Xbox is one of the world’s most valuable brands and enjoys millions of players and passionate fans. An important part of our plan is to grow our global player base and our multi-billion dollar a year Xbox console and accessories business. At Xbox, we believe Gamer Happiness is at the core to our mission of empowering every person and organization on the planet to achieve more.

The Xbox Gaming Operations (xGO) team mission is to lead a consistent and scalable means of Operational Excellence across Gaming. This includes the domain areas of Live Site, Reliability, Compliance, CoGS efficacy, and Supportability. Investments include engineering of platform infrastructure, partnering with product teams within Gaming, and One Microsoft efforts across the company. xGO is dedicated to helping Xbox be the most Global and Trusted gaming platform on the planet! Xbox Game Reliability Engineering and Certification is looking for a passionate, problem solving, experienced individual to be a part of our Gaming Operations Team. You’re a people first, proactive long-term thinker who strives to drive improvements into the processes and technologies while fostering a quality mindset for our developer partners, our services, and all Xbox gamers.

A focus of your role will be leading the effort to improve process efficiency and better detect, measure, and report issues in game titles that you support. You will need to communicate the state of quality, and any risks, back to the publisher and their engagement team for both released titles and titles currently in development. This will leverage your strong communication, partnership, and strategic thinking skills.

Beyond driving the quality of games, we are looking for a person to help us evolve our processes to improve the overall gameplay of titles. You’ll leverage data and risk analysis to course correct and adjust the team’s direction, using information generated by both players and developers. This would include investigating title data related to crash rate, fine grain rate limiting, sentiment, and many other factors. As part of the Xbox Game Reliability Engineering team, you will also be required to interact with multiple partner teams both inside and outside of Xbox including teleconference and in-person presentations.

As you’ll be part of the greater Xbox Product Services (XPS) team, you will work to ensure the quality and reliability of the Xbox ecosystem in its entirety and drive towards our goal to reach 2 billion gamers.

Responsibilities

  • Implementation oftechnical solutionstoassess the quality of games andassociated productsthat increase the reach and engagement of end-users

  • Optimization that drives efficacyin the approach to outsourced testing

  • Collationoftheactivity across the entire team and distill it conciselyfor broad consumption

  • Outreachto internal and external game studios at conferences and other forums

Qualifications

  • Ability to develop quality measures and metrics and use those metrics to improve the reliability of games

  • Exceptional communication skills with an ability to adapt and tailor communications for different audiences

  • 1-3 years of experience in Software Engineeringor Development position

  • Computer Science orrelatedBachelordegree preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Product Marketing Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Are you looking to leverage your strategic talent and unleash your potential as an industry business and marketing leader? Come join a growing dynamic marketing organization and work at the center of Microsoft’s efforts to empower customers’ technology and business transformation with industry solutions.

We are on a mission to drive market share, consumption, and double-digit revenue growth across Microsoft Cloud solutions. The global Business Application & Global Industry Marketing Team is looking for someone who is a critical thinker to define and drive partner offers aligned to Industry Cloud launches. This person will possess leadership skills with high energy, passion, and the ability to collaborate across all company levels. In this role, you will lead and nurture new strategic initiatives and projects, collaborating across the company in a One Microsoft approach to ensure the successful definition, planning, landing, and execution.

If you thrive on being part of a dynamic and strategic business, have strong leadership, collaboration, and change management skills, and can translate vision into execution and measurement then we would like to hear from you.

Responsibilities

Partner Strategy for Launch of new Industry Clouds

  • Responsible for developing and leading partner strategy for launch of new “Industry Cloud ” offerings including but not limited to:

  • Lead the definition of partnervteamworkstreams for each Industry Cloud that are inclusive of corporate and field personnel.

  • Management of development of all to/through partner content bill of materials (BOM) for private preview, publicpreviewand general availability (GA)

  • Lead the ongoing execution on Partner Preview Program, including contractual requirements, and management of program SharePoint or Teams sites

  • Partner briefings and to partner communication strategyto support each Industry Cloud release and milestones including partner blogs, Microsoft.com content, etc.

  • Partner evidence/stories to supportlaunch

  • Update of Microsoft Partner Network (MPN) Industry web pages including document libraries for Public Preview and GA.

  • Creation of the Industry Partner Value proposition and messaging frameworkfor Industry Cloud launches. Ensure the Industry priorities land successfully with Industry Partner Ecosystem

  • Create & land scalable Industry offers with priority industry partners (GSI);including offer design, forecasting for capacity, content development,and field landing plan.

  • Lead Co-Sell Prioritized partner effort for priority Industry partners aligned to IPS from conception to completion, ensure connection between prioritized partners and systems is wired.

Reporting & Stakeholder comms

  • Design measurement process used to track the efficacy of partner strategy; drive adjustment to increase return on investment.

  • Gather actionable business insights through events, community management, and immersive experiences. Provide regular and timely reporting on key performance indicators and metrics.

  • Lead an ongoing ROB with internal stakeholders to track progress and course correct as needed.

  • Build communication plan, demonstrating impact and influence across different roles and organizationsand brief internal stakeholders on PartnerStrategy

  • Demonstrate operational excellence and rigor around financial management in alignment with budget.

Qualifications

  • Demonstrated track record of success in product marketing, integrated marketing, or marketingcommunications

  • Passionate, results-drivenand organized approach, with an attention to detail. A self-starter who can create and deliver scalable-growth plans from concept to delivery, including an ability to prioritize and manage multiple projects effectively driving to measurable results. The ability to work independently in ambiguous and changing environments, along with great listening and partneringskills

  • Strong cross-group collaboration and communication skills that drive influence among ahighly-matrixedorganization.

  • An understanding of Microsoft’s cloud computing technologies and go-to-marketstrategies

  • Experience in Channel strategyandcommunity management

  • BS/BA degree, MBA or equivalent stronglypreferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Come join the Azure Cosmos DB team, where you will be working on a large-scale, distributed, transactional and analytical database. This role is within the group which works on High Availability (including Replication, Leader Election, Geo Failovers, Multi-Master, Tunable Consistency Levels), Storage (Row Store, Column Store, Log Structured Store), Inverted Index, Database Engines like BwTree and other LSM technologies. The role is flexible within any of these focus teams. In this role, you will work on core engine and distributed systems problems that powers the planet scale database, that is Azure Cosmos DB. The group fosters a diverse, inclusive and collaborative work culture that prioritizes people at all times.

In terms of business, Azure Cosmos DB is one of the fastest growing Azure services that provides globally distributed, low-latency, massively scalable, multi-model cloud database service. It is designed to enable developers to build planet-scale applications.

Responsibilities

You will have a fantastic opportunity to work on highly impactful core engine technologies along with other highly talented engineers in a very diverse, inclusive work environment to deliver differentiated value in the No-SQL database space.

Qualifications

Basic Qualifications:

  • Bachelor’s degree in Computer Science or Engineering or Mathematics or Physics or IT technical discipline (OR) in place of 4+ years of internship in Computer Science or Engineering or Mathematics or Physics or IT technical discipline (OR) in place of 4+ years of industry engineering experience in Computer Science or Engineering or Mathematics or Physics or IT technical discipline

  • 4+ years of industry programming experience in C++ or any system level development languages.

Preferred Qualifications:

  • 4+ years of experience shipping high-performance server software

  • In-depth understanding of distributed systems and/or Operating System internals is highly preferred.

AZDAT #ENGGJOBS

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

One of the hottest areas in the public cloud isn’t happening in the cloud at all. Rather, it’s playing out in the real world, where the public cloud is being extended to locations such as factory floors, hospitals, retail stores, smart buildings and autonomous vehicles.

This frontier is known as the edge, and Azure is the industry leader in edge computing with a wide range of offerings, covering everything from microcontrollers and IoT devices to edge appliances and private clouds.

Join the Microsoft Azure team and help businesses around the world transform to cloud-first, edge-first infrastructure. This position is within the Core OS & Edge Infrastructure team delivering Microsoft’s Azure Stack HCI and Edge solutions – learn more at azure.com/azure stack or microsoft.com/hci.

Our team partners closely with the Azure Networking group to deliver Azure Private Edge Zones. This private 5G/LTE network enables ultra-low latency, high capacity, reliable and secure wireless network that can be used for scenarios such as ‘Command & control of automated guided vehicles (AGVs) in warehouses’, ‘Real-time communication between robots in smart factories’ and “Augmented reality and virtual reality edge applications.”

Responsibilities

We are looking for an experienced product manager that can expand and accelerate our next generation of product offerings though the ongoing partnership delivering Azure Private Edge Zones. This role has wide-ranging responsibilities including:

Bootstrapping major new product and business initiatives

Collaborate across multiple disciplines and teams to create clarity, determine product strategy, roadmap, and positioning.

Ensure engineering execution through every stage of the project lifecycle, from first prototype to servicing an already-shipped product

Drive ‘customer-obsessed’ feedback into the solution though deep engagements with customers and partners

Define KPIs to track and improve the business

Market analysis, including action plan development

Representation at key industry conferences

The above list is by no means complete, but it’s representative of a role with great autonomy and opportunity. As such, candidates for this role should be highly capable, with an extensive product management and leadership background, and a desire to make a make a big impact in an exploding segment.

The team is globally distributed, with leadership in Redmond, Silicon Valley, and Bangalore. Our customers and partners are worldwide. Candidates should expect regular travel as a normal course of affairs.

Qualifications

Qualifications:

  • BA/BS or MS degree in computer science, engineering, or related disciplines; MBA is a plus

  • 5+ years of technical product management experience shipping products/services

  • 2+ years working with computer network technologies

  • Networking knowledge of TCP/IP, BGP, switches, routers, firewalls and protocols

  • Self-motivated, self-directed, and able to lead/motivate though influence a high-energy team

  • Strong technical background and solid foundation in software engineering principles and architecture design

  • Strong cross-team collaboration skills

  • Excellent written and oral communication

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Group Manager , Business Conduct Investigations Triage, Response and Support Team (TRST) - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

The Business Conduct Investigation team (BCI), part of the Microsoft’s Audit Risk and Compliance (ARC) group, is seeking a talented and experienced leader to join our Triage, Response and Support Team (TRST). This position requires a strong investigations background with a track record of positive collaboration, process improvement and agility.

You will deliver impact not only through your own work and actions but building on, and contributing to, the success of others. You will live the Microsoft Manager Principles of Model, Coach and Care. As the leader of a talented team of experienced investigators, you will work in close collaboration with the Office of Legal Compliance and Regional Compliance Directors (CELA). You will contribute to building the connective tissue across ARC and with our colleagues in Enterprise Risk Management, Internal Audit, Central Controls and Compliance and Strategy & Solutions.

Responsibilities

  • Manage a high performing team of experienced investigators that focus on assessment, intake and triage of alleged business misconduct and policy violations.

  • Leverage Microsoft technology to drive digital transformation to improve data analytics, reporting and the efficiency and effectiveness of BCI investigations.

  • Proactively contribute to the development of global team strategies, processes, procedures and priorities that will ensure continuous team improvement.

  • Lead efforts to collect actionable insights from BCI investigations and share with ARC.

  • Contribute to the development, monitoring and improvement of KPIs evaluating the team’s effectiveness.

  • Develop and participate in training and awareness activities within the team.

  • Work in a matrix managed environment in close communication, collaboration, and coordination with BCI, ARC and CELA peers and colleagues.

  • Conduct or assist in investigations when required, contribute to investigation strategy.

Qualifications

  • Advanced knowledge and skills in conducting complex corporate internal investigations (financial and anti-corruption focus) in multi-national technology companies.

  • Advanced knowledge of finance/business accounting practices related to corporate internal investigations.

  • Demonstrated collaboration with cross-functional teams fostering team engagement and supporting optimal program outcomes.

  • Demonstrated ability to improve business effectiveness through the use of technology.

  • Demonstrated agility in working independently and effectively in a fast changing environment, with evolving priorities and often with tight time constraints.

  • Demonstrated experience in defining success measurements.

  • Advanced knowledge of Microsoft systems and applications.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Finance Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Sr. Finance Manager – M365 and Productivity Gross Margin

Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work and pushes us to challenge the status quo every day. Through our Cloud-first strategy, we strive to deliver solutions that are optimized for the world and enable customers to drive their business more successfully. The Microsoft Cloud Margin Strategy & Investment Optimization team is an exciting and fast-evolving finance team at the forefront of Microsoft’s Cloud-first strategy. We are looking for a talented and motivated individual to help shape the future of our cloud products.

The team’s charter is to build out Microsoft’s cloud infrastructure while driving down unit cost of capacity, ensuring cloud services achieve gross margin growth and share expansion. As a crucial member of the team you’ll also support long term bets and drive competitive intelligence to keep ahead of competition.

Responsibilities

We are looking for a Senior Finance Manager to partner with engineering and business leaders to deeply understand, influence, and manage the gross margin health of M365 Productivity workloads as well as model, plan, and implement structural efficiencies, long term bets, and regional expansions. The team partners with engineering, business planning, and finance partners to support the GM health of Office 365 commercial and consumer businesses.

  • Partner with engineering teams & leaders to drive product profitability. Identify and drive partnership with Azure engineering & finance for cross-functional cost efficiencies and resource optimization.

  • Partner with the engineering and product marketing teams to support end-to-end product planning, long-term steady state profitability strategies. Articulate findings into appropriate deliverables to facilitate executive decision making across executive business and finance leaders.

  • Continuously improve and evolve COGS and Gross Margin insights garnered through financial results and KPIs with goal of influencing/impacting business in positive manner and crisp story telling.

  • Manage the financial health of new and existing workloads through insightful reporting, accurate forecasting, and long-range planning aligned to steady state gross margin targets

  • Display thought leadership by continuously improving financial processes and insightfulness of information presented.

Qualifications

Our team values the following set of skills, which this role will help you enhance:

  • Bachelor's degree in business/finance, economics, math or computer science/engineering; MBA preferred

  • 8+ years of relevant finance and analysis work experiences with progressive advancement within your discipline

  • Strong analytical skills and strategic thinking; ability to articulate complex concepts and analysis in a simple way

  • Proven data and financial modeling capabilities; ability to work with financial systems and strong project/process management

  • Senior executive level presence, engagement and oral/written communication skills

  • Proven leadership skills, with demonstrated results in proactively driving and delivering high value/high-impact project results through both individual and v-team efforts

  • Self-starter driving best-in-class decision support amongst ambiguity and uncertainty in a business that evolves at fast pace

  • Strong partnering capabilities, with the ability to influence others without direct authority and appropriately push back when required

  • Comfort working at multiple altitudes, from strategic/high-level projects to detailed COGS analysis

  • Ability to handle multiple tasks under tight deadlines, quickly prioritize for impact and the resourcefulness to deliver

  • Strongly prefer deep understanding of the technology industry, particularly commercial public and private cloud services, business models and economics

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineering Manager - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Be a part of the digital transformation revolution! The Internet of Things (IoT) is changing the business landscape and Microsoft has emerged as a leading innovator in this field. The Azure IoT team is an open, fun and diverse team that is building platforms, solution accelerators and SaaS offerings to support a commanding share of the 20+ billion IoT devices predicted to be online in a few years.

We are looking for a talented software development manager with a strong engineering background as well as vision for what can be done to simplify identity management for IoT. This is a great opportunity to set strategic direction, make architectural and technology decisions, and help the team design and deliver right outcomes for our customers. Successful candidates would have a proven track record of leading engineering teams, strong technical depth (former developers preferred), excellent written and verbal communication skills, and be a team player who works well in a highly collaborative environment with peers and teams in other organizations.

Responsibilities

Job Responsibilities:

  • Hiring, developing and retaining talent within your organization

  • Making architectural and technology decisions

  • Work closely with Program Management to help define the product's vision and strategy

  • Inspire and drive engineering and operational excellence across your teams

Qualifications

Required Qualifications:

  • 12+ years of work experience in software development

  • 5+ years of experience in people management

  • Excellent architecture and distributed systems skills

  • Experience building, growing, and managing engineering teams

  • Excellent verbal and written communication

  • Experience in defining and executing on a cloud service and technical vision

  • Bachelor's or master’s degree in Computer Science, similar engineering discipline, or equivalent industry experience

Preferred Qualifications:

  • Passion for providing great developer experiences, driving simplicity through the dev pipeline

  • Experience shipping cloud services

  • Proven experience in defining the roadmap, strategy, and go-to-market plans for a major enterprise-targeted cloud service

  • Experience in consumer or industrial IoT space

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

xAzureIoTPlatformx

xAzureIoTSWEx

xAzureIoTx



Job Detail

UEM CAT Architect - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

The Commercial Management Experiences (CMX) engineering team at Microsoft is on a mission to enable organizations to deliver the Modern Workplace that is loved by users and trusted by IT . To accomplish this mission, the Customer Acceleration Team (CAT) within CMX engages deeply with our top strategic enterprise customers to help them architect and consume our Modern Workplace unified endpoint management (UEM) solutions. CAT is looking for a customer-focused individual to for our team of CAT Architects.

Responsibilities

This customer-focused individual will have three areas of responsibility:

  • Architecture & Consumption : Enable our individual CAT team members to identify customers’ business and technical requirements, architect consumable solutions that meet customer needs, facilitate and guide solution consumption, and act as strategic technical consumption advisors to our customers. This enablement will happen through the development of consumption-related frameworks, readiness and training content, and other intellectual property.

  • Product & Service Insights : Working with the rest of the CMX, Windows, Office Web/Mobile, and Azure Active Directory engineering teams, analyze and synthesize CAT’s customer and solution learnings to help guide the strategic direction of our products, services and business.

  • Ecosystem Enablement : Use your subject matter expertise to and enable our scalable consumption ecosystem.

Qualifications

Successful candidates will demonstrate these skills and qualifications:

  • Passion for enabling great customer experiences

  • Experience working with enterprise customers on difficult, technical issues and developing innovative, creative solutions

  • 10 years' experience in deploying, testing and/or designing enterprise solutions, including 5+ years working on enterprise management solutions using Microsoft Endpoint Manager, Windows, Azure Active Directory, and Office Web/Mobile

  • Knowledge of the MDM (Mobile Device Management) and MAM (Mobile Application Management) spaces, including Windows, iOS, Mac and Android management

  • Understanding of software/service development methodologies and processes

  • Understanding of business and product strategy as well as technology architectures/designs

  • Ability to successfully all functions within an engineering team

  • Highly self-driven with an ability to work very independently

  • An ability to work well within fast-paced, ambiguous situations where you need to define the problem, goal, solution and then see execution through to the end

  • Ability to crisply and effectively communicate at all levels of an organization, from senior executives on down, and across all functions, from business to technical, and across all geographies

  • Location near a major airport and a willingness to travel to and work on-site at customer locations and at our product development sites (as the position does require approximately 25% travel)

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Sales Executive - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

The WW Learning team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft’s growth as a digital transformation leader, and to enable our customers and partners to achieve success and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves.

Within WW Learning, the Global Learning Partner Channel team is seeking an experienced Partner Sales Executive (PSE) to drive performance and manage a portfolio of strategic Microsoft Learning Partners. The PSE is a key role on our Learning team and represents Microsoft to the channel partner, communicates our strategy, sells our vision and brings partners along in the digital transformation journey to develop long-term revenue and partner success. The PSE is accountable for sales goals, co-marketing planning, capability assessment, representing the full range of MS and 3 rd party learning offerings, and ultimately helping drive successful skilling execution in partnership with various Microsoft stakeholders.

Responsibilities

In this role, you will be responsible for:

  • Drive Partner Success: Analyze partner capabilities and priorities, build and execute business plans, ensure goals are met and investments are made with partners that are committed and capable.

  • Drive Microsoft Growth and Industry Impact: contribute to direct revenue and/or unit quota of MS Learning offerings, and indirect end customer revenues. The PSE will work with the Microsoft field and WWL to help close or accelerate product deployment and usage.

  • Support Customer Learning and Enablement: Communicate MS and WWL priorities and strategy. Build effective field and partner relationships and be a trusted advisor within the organization to help create and execute successful customer learning engagements.

  • Demonstrate sales excellence through high quality interactions with the MS field, and through well-orchestrated interactions between partner and Microsoft executives.

Qualifications

Qualifications Include:

  • 8+ years of experience in partner channel development, sales, business development, alliance management in the technology industry

  • Experience articulating technology platform strategy and solutions with a reasonable level of proficiency

  • Great candidate will be inclusive and collaborative, drive teamwork and cross-team alignment and will have strong relationship management and solution development skills

  • Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.

  • Strategic thinker who drives for impact. Strong candidates will have problem solving mentality leveraging internal and/or external resources, conflict resolution, and follow through with partners.

  • Bachelor’s degree preferred or equivalent work experience; MBA desired.

In this role, candidates should expect to travel 15%+ of their time meeting directly with customers in person.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Redmond, Washington

Job Description

Come help build a platform for creating secure Internet of Things (IoT) devices! We are looking for Principal Engineers in operating systems kernel development. Thousands of businesses are undergoing a digital transformation to connect MCU-based devices to the Internet. An important aspect of this is security. Our team is building an end-to-end secure platform for IoT devices. You would help deliver a product targeted at a multi-billion unit market and improve the security of everyday devices. We are looking for engineers in a broad range of areas, including kernel development, peripherals and device driver frameworks, virtualization and hypervisors, power management, memory management and filesystems. As a member the Azure Sphere Operating System and Platform team, you will help lead efforts to build and maintain a Linux-based OS stack for small-memory IoT devices. The team is responsible for extending and maintaining the Azure Sphere OS to deliver secure system services with excellent performance across a range of metrics, including power, performance, and memory usage. As a senior level engineer, you will help with efforts to define, build and extend the base platform used by Microsoft and its partners to produce cutting-edge real-world IoT products. Come join us! Team members have unparalleled opportunity to rapidly learn new skill sets, build pioneering solutions, and get exposure to a wide array of technologies. To learn more about this exciting project, please visit www.microsoft.com/en-us/azure-sphere.

Responsibilities

As a Senior Software Engineer, you will:

  • Design and implement core system services, OS components, and security features to enable a secure foundation upon which to build Azure Sphere, enable new devices and light-up new functionality.

  • Implement new feature work, debug issues, and implement quality fixes.

  • Make improvements in product quality utilizing automated functional, performance and stress testing.

  • Ensure the OS is up to date with latest Linux changes, while maintaining a small footprint on devices.

  • You will also help upstream fixes and other enhancements we make to the Linux kernel for IoT devices.

  • You will lead the design and implementation of kernel-level strategies for IoT devices.

  • Collaborate with internal partner teams to help deliver new functionality that spans multiple layers in the device software stack, and participate in product-wide initiatives.

  • Collaborate with external partner teams, including managing technical interactions with the wider Linux community.

  • Mentor junior developers and participate in design and code reviews.

  • Help the team follow best practices for software development and testing, including learning about and applying modern security principles to the core product.

Qualifications

Required:

  • 5 or more years of software design and development experience.

  • A bachelor's degree preferably in computer science, computer engineering, or related field OR 4 years of equivalent work experience.

  • 3 or more years of experience design and developing features in any of the following areas: operating system kernels, firmware software, virtualization/hypervisors, peripheral support, device driver frameworks, power management, operating system, file systems, memory management.

  • 3 or more years of experience developing software using C or C++.

Preferred:

  • 7 or more years of software design and development experience.

  • 5 or more years of experience design and developing features in any of the following areas: operating system kernels, firmware software, virtualization and hypervisors, peripherals and device driver frameworks, power management, memory management and file systems.

  • Prior Linux or UNIX development experience.

  • Experience developing for one or more ARM based System on a Chip (SoC) platforms or other embedded platforms.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Secure Screen: This position will be required to pass the Microsoft Cloud background check and credit history analysis upon hire/transfer and every year thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Fargo, North Dakota

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Fargo, North Dakota

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Domain Solution Architect Azure Cloud and AI - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Chicago, Illinois

Job Description

What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft Consulting Services helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

A Domain Solution Architect within a Global Domain organization of Microsoft Consulting Services and is responsible for delivering high quality architectural solutions and business outcomes based on the Microsoft Platform. Demonstrating deep knowledge of the Domain Solutions and Offerings across the entire life-cycle, together with a critical focus on opportunity management and technical governance, the Domain Solution Architect drives transformational results and realizes business strategy for both customers and Microsoft Consulting Services.

Responsibilities

The Impact You’ll Be Making

The focus of the Domain Solution Architect role is to Make the Market and drive Digital Transformation and Modernization Solutions with a deeper focus on the Technology and Service Offerings that are specific to each of the Microsoft Consulting Services Domains.

You will engage over the entire lifecycle of large and complex projects from early pre-sales through delivery oversight to ensure architectural and technical success for our customers.

You will lead and motivate technical communities and provide quality assurance for solutions developed by others. You will present to executive audiences, help customer account teams identify, pursue and close strategic business development opportunities, and drive add-on business within existing projects.

Key accountabilities include:

  • Drive & Accelerate production-level Cloud Solutions in line with Customer and Microsoft strategy.

  • Make the Market with innovative Digital Transformation and Modernization projects.

  • Drive a positive Customer Experience by providing high quality delivery on strategic, complex deals.

  • Deliver Business and Operational Excellence .

  • In all that you do, demonstrate Technical Leadership : Create Clarity, Generate Energy and Deliver Success

Qualifications

Required Qualifications:

  • 7+ years of I.T. enterprise professional experience

  • 3+ years of deep hands-on experience with On-prem and Cloud big data solutions. Azure or AWS. Hadoop/Spark/Hive or NoSQL based systems like Azure HDI, CosmosDB, Hortonworks, Cloudera, Casandra, MongoDB, etc.

  • 3+ years of deep technical knowledge/experience on architecting, developing, and deploying enterprise Big Data engineering solutions

Preferred Qualifications:

You will have many of the following education, key experiences, skills and knowledge :

  • Technical background, with 8-10+ years of technology-related experience

  • Proven success and expertise in architecting innovative solutions primarily in a client-facing role, experience designing and implementing cloud technologies in large scale enterprises

  • Technical and architectural knowledge of Data and AI technologies, including some of the following:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3 rd party solutions)

  • Big Data Architectures not limited to LAMBDA, and/or KAPPA

  • Data Lake/Lakehouse implementation experience with Onprem Hadoop or Cloud Big Data platforms

  • Microsoft and Open Source cloud scale analytics (Azure Synapse Analytics, Databricks, Apache Spark, PostgreSQL, NoSQL databases, other OSS)

  • On-premises and cloud solutions for data platform, Enterprise Data Warehouse and Visualization Advanced Analytics and Data Science.

  • Data integration architecture and technology

  • Data governance

  • Knowledge on competitive landscape (AWS, GCP, Snowflake, Oracle, Teradata)

  • Ideally, you will have experience in multiple sectors and industries

  • Ability to design, create, and deliver to solution frameworks

  • Experience giving presentations to executive audiences and linking technical solutions to business outcomes

  • Track record of delivering quality solutions as a technical leader

  • Ability to execute recognized Software Architecture methods, processes, and tools

  • Bachelor’s degree (or equivalent work experience) relevant to Information Technology, Computer Science/Engineering

#AC&AI

#Data and AI

#Data & AI

#Big Data

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist - Microsoft Corporation
Posted: Dec 10, 2020 02:43
Chicago, Illinois

Job Description

What joining the Microsoft team means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture at https://careers.microsoft.com/mission-culture%20

Check out all our products at: http://www.microsoft.com/en-us

The Azure IoT Solutions Specialist serves as our customers & partners digital transformation advisor and goaled to win the business decision makers to purchase and use our technology, using Intelligent Cloud & Intelligent edge. The Azure IoT Solutions Specialist manages IoT opportunities through all stages of the sales cycle, from envisioning and build-with to deployment with our customers, or GTM and driving scale through co-selling with our partners. You will partner closely with all types of IoT customers, partners and stakeholders across Microsoft including corp and field teams across EOU, WCB and OCP to demonstrate and prove our solutions, and allow the team to achieve/exceed quarterly Azure consumption targets in your assigned accounts. Being part of the Global Black Belt team will allow you to maintain and develop your IoT expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies, showcase your expertise at various Microsoft and Industry conferences and work directly with our product engineering teams to influence the evolution of our IoT technologies.

Responsibilities

The impact you’ll be making

  1. (35%) Trusted Advisor : Build credibility by reframing the customers & partners perception of how to build their solution roadmap, competitive challenges, services vision and create differentiation strategies, with having the solution sales motion in mind throughout the build process. Intensify the business consequences and provide quantifiable measures showing cost of inaction and share stories & case studies. Demonstrate the value of taking action and build trusted IoT End-to-End subject matter expert position in depth through a deep understanding of the customers & partners cloud strategy and business imperatives. Maintain a deep knowledge of the IoT market as well as industry trends. Provide GTM and on-boarding assistance as needed and achieve and exceed Azure consumed revenue targets. Support in recruiting and activating regional partner ecosystem to drive IoT sales.

  2. (25%) Sales Opportunity Management : Drive the regional Azure services pipeline for Azure IoT. Accurately forecast Azure opportunities in collaboration with EOU, WCB & OCP. Drive Proof of Value projects to validate solutions, business potential and estimate ROI. Work with customers & partners to build a plan to increase sales of Azure services. Support Partner Development Managers with registered designs to maximize results and return on investment and qualify engagements to drive the sales. Orchestrate internal alignment and pipeline reviews with Partner Development Managers and respective ecosystem partners to ensure solution pipeline growth.

  3. (20%) Business Development : Identify new IoT opportunities that can be repeatedly sold & generate high value for customers and high Azure IoT services consumption for Microsoft. Deliver business model & transformation workshops with our partners & customers to enable them to accelerate their digital transformation with Microsoft solutions. Lead repeatable solution creation, which serves the needs of our designated vertical industries - Manufacturing, Energy, Smart Spaces, Retail & Healthcare. Establish deep relationships with key business and technical stakeholders that have the power to drive long-term cloud adoption within their company.

  4. (20%) Organization Leadership : Own all-up Azure sales motion with cross-segment team including EOU, WCB, OCP ecosystem adoption of Azure IoT for the customers & partners in the region. Lead a virtual team of technical, marketing, partner and consulting resources to advance the sales process and achieve/exceed quarterly Azure revenue and usage/consumption targets in their region while identifying opportunities to pull through additional Microsoft software and services. Collaborate on Account & Territory plans and establish close alignment with MSFT segments teams across the region to generate leads on the IoT device-to-cloud solutions, advocate partners, and provide feedback to Corp teams and Regional IoT cross segments. Build capability in the broader seller community to drive IoT solutions with customers, by coaching, mentoring, sharing best practices and delivering training activity.

Qualifications

Who we are looking for

Consummate Professional

  • Sales Experience: 7+ years recognized and rewarded experience selling business solutions to large/global enterprises required, 10 years preferred .

  • IoT Experience: 3-5 years of IoT selling experience in enterprise public cloud-based solutions preferred.

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred .

  • Master’s degree preferred

  • Certification in sales, sales management, complex sales training, sales methodologies, or consultative selling preferred

  • Certification in IoT, cloud platform technologies, cloud architecture or information security preferred .

Solution Sales Leader

  • Sales Leader: Disciplined in business-management, meeting sales targets and operational standards. Mentors other sellers towards a "challenger mentality" by prompting them to engage the customer early with new insights. Demonstrated experience influencing senior stakeholders within customer and own organization. Excellent territory, opportunity, and pipeline management, including the ability to improve the sales process, Data-driven, independent thinker who can operate within a broad framework.

  • Solution Expert: Deep understanding of unique solution area value, key areas of differentiation, and knowledge to create industry-centric use cases for the solution area.

  • Business Value Seller: Proven record of effective account management, particularly demonstrating coupling business acumen with technology knowledge, to connect customer business challenges to their technology decisions and coaching the customer through business case creation, approval, and stakeholder buy-in.

  • Technical Acumen: Experienced at driving solutions to full production roll out and solving technical challenges encountered through the project implementation. Strong synthesizer of tools, services and resources with own expertise to build complete end to end solutions.

  • Audience Credibility: Has credibility with key decision makers within our customers. Ability to influence target decision makers such as Business Decision Makers, Operational Technology Leaders, Data Scientist etc.

  • Social Seller: Builds a strong and active business network that stretches and influences far beyond themselves, including leveraging social selling tools such as LinkedIn Sales Navigator.

  • Excellent Communicator and Collaborator: Strong relationship building, negotiation, organizational, presentation, written, and verbal communication skills. Ability to effectively collaborate across teams and drive meaningful outcomes with corporate, field, partner and customer stakeholders.

  • Purposeful Planner and Orchestrator: Builds a purposeful sales plan with a bold ambition to identify and capitalize on transformational shifts in the market and leads plan orchestration and execution across a v-team through influence.

  • Skill Enablement: A passion for and demonstrated capability of scaling own knowledge with others and building organizational capability in a targeted solution area.

  • Knowledge of Cloud Platform: Strong understanding of Cloud Platforms (infrastructure components, security) and its Analytics capabilities and role it plays in IoT solutions.

  • Addressing Industry Scenarios with Technology: Demonstrated effectiveness in landing technology scenarios in industry-relevant ways and credibility to lead and influence niche industry conversations.

  • Competitive Landscape: Firm understanding of Microsoft's IoT technologies relative to major competitors.

  • Partner Knowledge: Strong understanding of the IoT partner ecosystem and the ability to leverage partner solutions to solve customer needs

  • Ability to Travel (30%)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Advertising Partner Sales Lead - Microsoft Corporation
Posted: Dec 09, 2020 08:34
New York, New York

Job Description

Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.

Microsoft Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our high-growth search engine, Bing.

The Global Partner Service Team is focused on building, strengthening and scaling our business via partnerships with leading publishers, demand/supply platforms, and ad tech providers.

In an effort to build a diversified, predictable and industry leading Advertising Partner Practice, we are seeking a high performing sales and partnership leader with significant experience in digital advertising to drive and grow a book of US-based native and display advertising partnerships.

Responsibilities

This is a critical role on our Display and Native Partner Management team and will be accountable for driving Display and Native Advertising partnerships, ensuring we are successfully positioned to: create diversification across our Ads ecosystem, fuel demand for Microsoft Advertising supply, remove buying blockers, surface new opportunities, grow existing business and deliver world-class management to our partners and their leadership stakeholders.

This role will require a balance of leading, doing and influencing, in partnership and close collaboration externally with Display and Native Advertising Partners and internally with Business Development, Finance, Microsoft News, Outlook, Microsoft Gaming, Microsoft Communications Publishers, ENG, Network Quality & Policy, Business Operations, Legal, the Advertising Business Group (GABT), and more.

Responsibilities include:

  • Lead Partner sales/magement initiatives across a pre-identified and emerging group of Display and Native Advertising Partners (DSP/RTB partners) with a focus on the US market.

  • Define and own accountability for Joint Business Plans for partners under management, aligning with product and publisher vision, P&L goals and marketplace opportunities; ensure the ‘elephants’ in the partnership are addressed and actively driven; lead senior level relationship engagement and keep a pulse on efficacy and impact of day-to-day priorities.

  • Drive optimal yield and revenue across native advertising partner portfolio. Create demand/growth strategy for partners, working collaboratively with peers and GABT (Global Ads Business Team) leadership. Drive partner management approach needed to bring demand strategy to life in alignment with business and profitability KPIs.

  • Educate partners and industry on where MSA Display and Native Advertising supply is, how it shows up and how to buy. Educate partners/industry on our supply strategy and where they get cleanest and best access to MSA supply.

  • Deeply understand current partnership deal models and play active leadership role on approach, deal modeling, and business case for all net new partner and expansion opportunities, in partnership with Finance, Legal, BD, GABT, and ENG; drive regular look-back at FGNG deal models to comprehend learnings and new information.Provide input into forecasting for Advertising partners, working in partnership with Finance, GABT leadership and ENG, and drive alignment between all internal parties (BD, ENG, Finance) on fiscal targets.

  • Deliver on target revenue expectations and key KPI’s. Manage native partners to financial accountabilities, including gross revenue, rev ExTAC, and key operational metrics defined in partnership with Publishers and GABT.

  • Drive ROB for both internal and partner reviews, learnings and iteration, based on an established set of KPIs and priorities.

  • Ensure all key internal stakeholders have clear path to staying up-to-date on performance, status of issues and opportunities, and partner health.

  • Lead external QBR rhythm that provides insights into past performance, trends, look-forward opportunities and Microsoft strategic updates, linking back to established JBP/Partnership Plan.

  • Connect bidder insights to buyer and industry trends.

  • Partner closely with GABT, News, Gaming and Communications teams to stay aligned on ‘one messaging/one value to MSFT/one priority list’ by partner, such that direct and agile partner engagement can flourish where needed, without creating confusion or conflicting guidance.

  • Provide feedback/input into the prioritization of internal tools, systems, alerting and reporting that will drive yield and PSAT.

  • Comprehensive understanding of partner contracts, creating accountability for partner compliance to our contracts and policies.

Qualifications

The ideal candidate will have:

  • Extensive knowledge of digital media and partner sales/management.

  • A minimum of 7 years of experience in one of more of the following: Sales, Partner Management, Services, Product, Publisher, and/or Operations.

  • Deep expertise of RTB buying motions.

  • Extensive knowledge of digital advertising strategies, platforms, advertiser value prop, and industry trends (Native Advertising experience a plus).

  • Passion for building, including all of the ambiguity, risk taking, failure and iteration at high rates of speed that building entails.

  • Ability to move easily and constantly across functions (Sales, Ops, Strategy) and partner sets (Publisher, BD, Finance, ENG, Sales…).

  • Proven track record of exceptional performance, high productivity and meeting deadlines in a sales/partner leadership role

  • Strong strategic thinker. Prior experience in developing and operationalizing joint business plans with partners.

  • Exceptional and demonstrated negotiation and influencing skills, with experience overcoming internal and external objections.

  • Strong industry connections and / or demonstrated ability to establish and cultivate senior level partner relationships.

  • Proven track-record successfully leading high revenue, high strategic priority and high complexity partnerships.

  • Direct experience and success partnering with BD and influencing focus areas and priorities.

  • Direct experiencing partnering with ENG in a resource-constrained environment where trade-offs and prioritization are a regular part of the business dialogue.

  • Generates energy to solve complex and challenging problems, and delivers success with and through the team.

  • Low-ego, collaborative leader who is focused on ‘we, not I’; High integrity partner who seeks win-win and broader organizational benefit while driving toward own goals.

  • Positive, can-do spirit and proactive problem solver; Demonstrated track record of exceeding established goals and milestones on a consistent basis.

  • Organizational agility/savvy and ability to work across organizational boundaries to build alignment at multiple levels of management and drive closure on issues; Demonstrated capability to influence partners and internal stakeholders at varying levels to support business goals.

  • Proven experience successfully operating in a complex and matrixed environment.

  • Ability to deal with ambiguity and navigate through uncertain situations to drive for clarity.

  • Exceptional overall communicator and active listener who has successfully established open and bi-directional feedback mechanisms and who actively seeks constructive feedback.

  • Talented in storytelling and building a narrative around the value of our partnership model.

  • Driven self-starter capable of switching easily and constantly between strategic and tactical work.

  • High personal accountability for self and others.

  • University degree is preferred, MBA a plus.

  • 25-35% + travel required.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Startup Technical Architect - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

Microsoft for Startups is looking for a Startup Technical Architect to be based in the USA - Microsoft for Startups is where B2B startups scale. We want to give more personal service to our top startups that we work with, so are looking to hire for this new role. The Startup Technical Architect owns the technical journey of the startups that the work with from end to end.

The immediate team that you’d be part of is a team of technical architects working with startups. The team works predominately, but not exclusively, with startups that are Series A to Series C funded. You’ll be part of a supportive team that wants to empower startups to do more. We care about reaching under-represented founders.

You can learn more about us at https://startups.microsoft.com and https://www.linkedin.com/company/microsoft-for-startups-north-america/

Responsibilities

These are some of the things that you’d be doing:

• Evaluate startups (due diligence) to see if they meet our technical requirements • Work with startups to evaluate what they’ve done and help them to build technical roadmaps

• Help guide startups if they are migrating to Azure

• Explain to startups our innovative technologies such as Power Platform, GitHub Actions

• Regular reviews with startups to check their progress and help them to unblock problems

• Help answer queries from startups and involve other Microsoft teams as needed • Keep learning about the innovative technologies that Microsoft is building, and what’s happening in the wider tech world.

• Help startups optimise their environments to increase performance and save money

• Be the voice of the customer – advocate for their needs, and pass feedback on from them

• We work in a fast changing world, so be willing to adapt to new responsibilities as things change and based on what startups need.

Qualifications

Required:

• You will have had startup ecosystem experience

• You’ll probably have a degree in Computer Science or related field. However if you’ve had work experience that gives the equivalent experience that’s fine also.

• We’re looking for lifelong learners so you should have done things such as certification, coaching others, leading meetups, courses taken.

• You will have had a strong technical career – it could be as a developer, DevOps engineer or something else but past hands on experience is a must

• It’s required that you have cloud experience and it would be a bonus if this was with Microsoft Azure.

• The main technologies used by startups are open source so we need you to have that experience – it’s an added bonus if you’ve given back to these communities.

• You should have a good understanding of technologies that are widely used in startups such as AI, Infrastructure as Code, IoT. Good understanding means that you should be able to explain it and make relevant recommendations – it doesn’t mean that you need to be an expert in every aspect.

Preferred:

• You’re able to talk to C level and VPs at startups as well as engineers

• You’ll have worked on scalability, reliability and security and know how to help startups grow technically

• Most of our startups sell to enterprise customers, so having an understanding of enterprise technology would be useful

• If you’ve had experience with migration between clouds that would be useful

• Experience supporting or working with diverse founder or developer communities would be a plus

• Empathy and understanding of the startups perspectives and feelings

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Los Angeles, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Los Angeles, California

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Los Angeles, California

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Mountain View, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Mountain View, California

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Mountain View, California

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Sunnyvale, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Sunnyvale, California

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Sunnyvale, California

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
San Francisco, California

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
San Francisco, California

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
San Francisco, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Engineering Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Bellevue, Washington

Job Description

Microsoft 365 Modern Workplace Transformation (M365 MWT) team has a vision to establish a trusted platform that enables productive and healthy enterprises in a world of digital and remote everything, constantly changing work patterns and norms, and the need for organizational resiliency. We aim to solve our customers’ end-to-end business problems by enhancing Microsoft 365 tools like Teams to address specific business processes, measure the impact on core business outcomes and KPIs, and help organizations improve individual and team productivity and wellbeing. We deliver value to customers by incorporating machine learning techniques into the services we deliver, and by enabling highly personalized, self-learning experiences and suggestions that make each user and organization be more productive every time they use the service.

As a team and business, we have a startup culture - dreaming big, working hands-on with customers, and daring to build something that has never been built before. And we pride in bringing together innovative ideas from the best of a diverse team of experts across software development, behavioral sciences, industry verticals, privacy and machine learning to solve real world problems.

We want you because your strong passion for technology applied to making this world better, for a constant intellectual curiosity and willingness to learn and share. We need you for the diversity in ideas and culture that you will bring to our team and for your passion for creating a more inclusive work culture.

The opportunity will allow you to make a broad positive impact across many critical domains of one of the most mission-critical services in the world - such as large-scale interactive data analytics, highly scalable map-reduce compute, machine learning platform, service and data engineering, security, compliance and service management.

Responsibilities

Key Responsibilities:

  • Manage a team responsible for a highly scalable distributed, big data analytics cloud service that serves interactive and intelligent data insights

  • Deliverahigh-quality,highly availableservicethat meets customer SLAs across theglobe

  • Drive long-term designthinking for systems and engineering processes withsimplicity and maintainability as core tenets

  • Deliver value through a strong collaborative approach spanning many teams across geographies

  • Mentor and developengineers across all levelsthroughsharing and learning

  • Be a role model foran open,honestand inclusive approach toproblem solving

Qualifications

Preferred Qualifications:

  • BS in Computer Science, Computer Engineering, or a related field

  • 10+ years of hands-on software design and coding experience

  • 5+years of experience in leadingseasonedteams

  • Strongabilities in building diverse and inclusive teamswithexperience inguidingsenior engineers

  • Proven track recordfor customer-focused innovation

  • Demonstrated depth andexperience indesignand implementation oflarge-scalecloud services

  • Excellenttechnical, cross group collaboration and communication skills

  • Knowledge of modern engineering practices like automated deployments with integrated quality gates and experience working with modern version control systems like Git

  • Experience with data analysis and machine learning is a plus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Engineering Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Bellevue, Washington

Job Description

Principal Engineering Manager – Power Virtual Agents Experiences

Empower every person and organization on the planet to achieve more. That is what inspires us, drives our work and pushes us to challenge the status quo every day.As part of the Power Platform organization, the Power Virtual Agents team builds cloud-based SaaS intelligent conversational agents. Our focus is democratize conversational AI to enable citizen developers to build and deploy conversational agents across a wide array of platforms and experiences.

We are seeking a strong engineering leader to lead the end-to-end front end development. If you can coach and mentor a team of engineers, help them learn and grow, foster in them a culture of inclusion, and lead them to successfully deliver best in class experiences sprint after sprint, all the while learning how to be a better leader and manager yourself, this is the job for you.

Responsibilities

  • Lead, coach and mentor a team of 8-9 engineers so they all learn, grow, and succeed.

  • Plan and prioritize work for your team, including collaborating with partner organizations.

  • Provide oversight and accountability for technical decisions.

  • Work with Program Management counterpart to define and design new features

  • Create an inclusive environment that attracts and retains high-performing engineers.

  • Constantly learn and grow as an engineer and an engineering leader.

  • Demonstrate a passion for customers and technology

Qualifications

  • A bachelor's degree in Computer Science, Software Development, Software Design, or a related field, or equivalent alternative education, skills, and/or practical experience

  • 6 years experience in Software Design or Development

Preferred Qualifications:

  • Experience leading high performing Engineering teams

  • BA, BS, or MS in computer science or a related field, or equivalent experience.

  • Comfortable in object-oriented languages like C#, C++, or Java; Solid grasp of algorithms, data structures, and design patterns; Experience with React or similar UI toolkits preferred.

  • Experience leading a team of engineers by setting clear expectations, keeping team members energized, and delivering great results.

  • Excellent communication and collaboration skills.

  • Deliver impactful customer obsessed experiences.

  • Maintain a high operational excellence bar through implementing experiences that are well-designed, easy to test, and easy to add to over time.

  • Demonstrate growth mindset.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#CAPJOBS

#bagjobs

#bagprincipal

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Applied Scientist 2 - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Bellevue, Washington

Job Description

Bing Multimedia team develops advanced search technology that powers Bing multimedia search. We are responsible for delivering the best multimedia content for user’s queries and browsing. It’s more than just finding a web page that matches a query – it’s about training sophisticated machine learnt models to drive ranking and triggering, using word embeddings and deep learning to understand the quality of matches, online learning to react quickly to change, natural language processing to understand queries, taking advantage of big data and signals from millions of people across the web. Pulling together and combining information from multiple sources to provide the user with results that best match their intent. Machine learning, deep learning, natural language processing, computer vision, big data mining and information retrieval - it’s all part of the job.

This is a fun and fast paced environment, where developers are empowered to collaborate and innovate. This is a great opportunity to work on something highly strategic to Microsoft, and an opportunity to directly impact millions of users in an exciting area.

As a team dedicated to building and promoting a diverse and inclusive team and environment, we look forward to receiving applications from qualified individuals of all backgrounds!

Responsibilities

  • Build machine learning models to solve multimedia related classification and ranking problems.

  • Contribute ideas and techniques to shape decisions and improve search quality metrics.

  • Participate in design, implementation and execution with a team of engineers, applied scientists and product manager.

Qualifications

Basic Qualifications required for this role:

• MS or higher degree in Computer Science, Statistics or Applied Mathematics, Data Science, Machine Learning or similar technical field or equivalent practical experience

• 2+ years programming experience in languages like C#, C++, Java, Python.

• 2+ years experience in machine learning, or data mining.

Below are some additional qualifications and experiences that can help one’s success in this role, but are not required:

• Knowledge of Information Retrieval, Natural Language Processing, or Computer Vision techniques

• Experience with semi-supervised learning, active learning, outlier detection

• Clearly demonstrated record of accomplishment in delivering results.

• Passion, creative problem-solving skills, and ability to ramp up in new areas.

• Scientific publications and experience of peer-review for journals / conferences

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

M365 Web Marketing Manager - Security, Compliance & Identity - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Bellevue, Washington

Job Description

The Cloud Marketing team is looked for a seasoned web marketing manager that can create and drive the web customer experience for the Security, Compliance and Identity (SCI) program at Microsoft. Using customer and market insights, this role will be the voice of the customer to define and influence innovative experiences that increase customer satisfaction and drive engagement and purchase intent. This role will collaborate very closely with partners to lead the web strategy and ensure strategic execution of the mission and vision is successfully achieved. The ideal candidate must also possess strong communication, project management and teamwork skills and thrive in a fast-paced, deadline driven and high pressure environment.

OUR TEAM:

The Web Marketing team has a vision to create engaging experiences that build trust by inspiring, educating, and supporting customers throughout their online experience. Our charter is to manage and continually optimize and test our worldwide web properties to drive engagement, product purchases, leads and trials. We are a fast-paced group with a focus on always advocating for our customers, getting things done, simplifying anything and everything, and having fun doing it. You will be in the middle of it all, helping to make decisions that impact customer experiences, acquisition funnels, and global web marketing sites.

Responsibilities

• Act as Web lead, business stakeholder and customer champion in advocating for the SCI web experience

• Build web site strategy and experience brief in coordination with assigned creative agency and project stakeholders

• Identify experience gaps to understand customer satisfaction, motivation, etc and develop deep insights into customer needs and behaviors

• Establish specific KPIs and ensure necessary reporting is in place to measure effectiveness and optimize results.

• Interact with business stakeholders to obtain, clarify, and verify requirements for projects and ensure content is effective in driving intended behaviors

• Build and document a web brief that clearly outlines project objectives, scope, research inputs and plan of action

• Work directly with development and operations teams on build-out, prioritization of tickets, clarification of requirements, etc

• Conducts weekly, monthly, quarterly business readouts to key stakeholders to ensure business, experience and operational goals are being tracked and met

• Develop actionable plan to improve the in-market performance of site/program

• Use customer and market insights to develop hypotheses and create a test-and-learn plan for improving experiences and functionality across the Events web ecosystem. Optimize in-market experiences to meet customer's needs and channel KPIs through continual testing and adjusting based on customer feedback.

• Inform and influence colleagues and cross functional teams to successfully achieve goals

• Ensure customer and business data drives all plans, activities, decisions.

• Effectively analyzes data to make decisions, define new strategies, and deliver measurable results.

Qualifications

• 5+ years’ experience in a related marketing role

• Comfortable managing multiple projects simultaneously amid ambiguity and in a highly collaborative organization

• Excellent written and verbal communication skills with peers and across multiple business teams, with an ability to forge partnerships at all levels of Microsoft.

• Motivated and enthusiastic self-starter that uses data to strengthen the impact your role, and the role of Microsoft, has to people everywhere

• Demonstrated ability for strategic, outside the box thinking to solving problems

• Thrives in organizations that constantly adapts and evolves based on the customer and business needs

• Strives for excellence in everything we do

• Fosters an Inclusive work environment, open to taking and receiving feedback

• Work with a "no task is too small" attitude

• Outcome oriented, with an emphasis on creating “wow” experiences for our customers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Microsoft Cloud business is growing at a very fast pace and the supply chain to fulfill capacity needs for capacity hungry Cloud business is getting complex with new scenarios emerging continuously. The need to find solutions leveraging engineering mindset has never been stronger. We are fulfilling capacity needs from public clouds, sovereign clouds, specialized workloads, each going through high growth. We have a goal to be a Top 25 supply chain in the world in the next 3 years and are looking for people who can get innovative in solution envisioning, have a high bias for action and obsess over customer experience. Problem solutions can span from building world class customer experience in self-serve capacity management, intelligently fulfilling capacity in any world location by matching customer demand across millions of customers with incoming supply, late binding decisions to mitigate shortages, applying mathematical optimization and machine learning etc. In summary, there is no shortage of problems for engineering solutions.

We have a fantastic opportunity for a proven Senior Program Manager to help build engineering systems that optimally deliver capacity and continuously protect the capacity experience of Microsoft’s Cloud customers.

Responsibilities

  • Own program management accountability to define and launch the product capabilities that drive the desired business outcomes.

  • Engage with customers and partners to deeply understand the requirements and develop the product roadmap to address those needs.

  • Break ambiguous and complex problems into a manageable list of epics and features with clearly articulated specs.

  • Closely partner with the software engineering teams to land key product capabilities and business goals.

  • Proactively identify critical risks to the product roadmap and KPIs and mitigate those risks by working across all the teams.

  • Continuously engage with customers, partners, and leadership to provide updates on product roadmap and collect actionable feedback.

  • Identify critical data and telemetry required to optimize the product functionality and work with engineering teams to grow the required data footprint.

  • Manage metrics, dashboards, and analytics that track the performance of the product capabilities against the goals and optimize the product functionality to drive the right performance.

  • Perform rich analysis and develop actionable insights using a variety of data sets.

Qualifications

Basic Qualifications:

  • BS in Engineering or Computer Science or Quantitative fields or equivalent experience.

  • 7+ years combined experience: Program Management, Data Science, Operations Research, Software Development, technical/engineering role(s).

  • 5+ years of experience leading program management and/or implementing automation systems.

Preferred Qualifications:

  • MS degree in a quantitative field

  • 10 plus years combined experience: Program Management, Data Science, Operations Research, Software Development, technical/engineering role(s).

  • 7+ years of experience leading program management and/or implementing automation systems.

  • 1+ year strong data analysis skills leveraging SQL,Power BI, Kusto, Python, R.

  • 1+ year demonstrated scripting and/or programming skills in C#, Python, R or PowerShell.

  • Proven experience in collaborating across engineering, business, and operational teams.

  • Strong written communication and presentation skills.

  • Ability to quickly learn existing concepts and employ new techniques. Strong problem-solving skills.

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Screen background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 19th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Azure Edge + Platform brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure, E&D, and Microsoft’s customers worldwide.

The organization’s portfolio spans the Cloud Edge Stack, Azure Engineering Systems, Azure Media Services - for end-to-end media workflow and analytics - and Microsoft’s Operating Systems including the Azure Host OS and Windows. This portfolio impressively powers the world with more than one billion monthly active devices.

The team's mission is to make Azure Control Plane world's most performant and reliable cloud. We are developing ‘Execution Graph’ a revolutionary technology to profile, and debug complex E2E customer scenarios, which span 100s of services in Azure. Using the insights from these services, we partner closely with a broad set of teams across Azure to improve the design, architecture and implementation of key scenarios impacting customers and our overall business.

Responsibilities

The person in this role will design, build, and deliver cloud services that will be instrumental in improving the reliability and performance of systems being built in and on Azure. They will work with product managers and architects to deliver the right customer facing systems that scale well, are economical and sustainable to operate and will demonstrate that they can drive quality in the team. Above all, the right person for this role will be a strong owner and execute with autonomy and accountability.

Qualifications

Required Qualifications:

  • 5+ years of experience designing and building large scale distributed systems

  • A BS Degree in Computer Science, Electrical & Computer Engineering or equivalent degree

Preferred Qualifications:

  • Demonstrated ability to troubleshoot performance and reliability issues

  • Experience with distributed tracing technologies is a plus

  • Prior experience working in an agile development team with a customer facing product

  • Prior experience with containers and software delivery in the cloud

  • Good written and oral communication skills with an ability to collaborate with diverse teams

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Screen: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Chief of Staff - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Chief of Staff: Microsoft Mobile & X-Device Experiences (MMX)

We are Microsoft’s mobile and cross-device experiences team helping our users stay focused on what really matters to them, across their whole life, by creating software experiences designed to meet their unique needs on all the devices they love. We ship innovative, industry-leading experiences on both phones and PCs, infused with advanced machine learning and AI. Our vision is big enough to change how our users will experience their favorite Microsoft services in the future.

We are seeking a Chief of Staff to be part of and support the MMX Leadership team, reporting to the Corporate Vice President (CVP) of MMX.

The Chief of Staff is a critical role that works closely with the CVP and Leadership Team (LT) in driving LT operations, internal communications, and organizational health. This position is responsible for ensuring the effectiveness of the LT operating rhythm, including setting up and driving key processes to get work done. The Chief of Staff will provide insight and advice to the LT around operational excellence, resource, and fiscal planning, and participate in overall group strategy decisions. The Chief of Staff for MMX will also be involved in working with the CVP and the LT as a trusted advisor to identify and develop strategies and content to be used for fiscal year planning, team sharing, and executive reviews.

This role is geared especially as an opportunity for those with skills in understanding the business aspects of a growing organization and someone who can provide perspective on strategy, product & engineering with a view to help the organization scale & succeed. Curiosity and ability to learn and engage with key people outside of MMX to ensure alignment is expected.

Responsibilities

Leadership Effectiveness

As the LT leads the business through transformational strategy moves and significant growth, the Chief of Staff will own & support the LT & extended LT processes and agendas, including follow through and related communications to enable successful leadership of the organization. Participate as a valued LT member and offer synthesized business perspectives relevant to influencing key strategic decisions. Maximize the effectiveness of the CVP by helping her balance priorities, communicate effectively, participate in the most relevant meetings, and connect with the team.

Team Development & Culture

Help make the team a great place to work. In partnership with HR and the LT, shape and drive the people agenda and lead team health initiatives. Orchestrate team trainings and brownbag series to contribute to ongoing development. Define independently, plan and drive cross-team process improvements (e.g., team recognition, learning, customer connection to name a few). A large portion of the MMX team is in China, India & London – helping bring these geo-dispersed teams under one umbrella and creating a culture that is inclusive of all these teams.

Communications

Plan and execute CVP communications strategy and vehicles that support organizational strategic missions. Drive internal communications for team meetings and other internal communications at major milestones. Independently plan and manage team meetings including All Hands, staff meetings and manager meetings. In partnership with PR, manage the CVP’s external communications for customer/partner engagements, speaking engagements to ensure successful and impactful use of CVP’s time.

Product Planning and Special Projects

Work with the CVP and the LT to develop and implement different aspects of product planning. For example, the Chief of Staff will be responsible to identify product needs across MMX and work with CVP to develop what type of product reviews or documents are needed and develop a shared point of view. Then the Chief of Staff would be expected to work with team leaders and participate in content creation. Other special projects include helping to establish and execute the OKR process across the organization and participating in product planning for each fiscal year, as well as assist the CVP in driving of external partnerships like Samsung across E+D. Work effectively across the network of other Chiefs of Staff and bring insights back to our team so we can be better aligned with other organizations in Microsoft.

Business Integration

Drive strategic initiatives and provide thought leadership. Identify issues that impede business group success and provide solutions/recommendations. Identify opportunities to create cross group collaboration and synergies. Partner with HR to orchestrate team design conversations and facilitate successful implementation of organizational plans. Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity and propose workable solutions to challenging problems.

Business Planning

Partner with the LT to manage the planning process ensuring coordination with corporate planning processes as well as planning integration across the broader org. Work with cross-division and cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, OKR Reviews, QBR and other strategic business planning activities.

Business Process

Lead and coordinate the organization rhythm of the business (ROB) and improve processes to run the business efficiently as the organization scales. Partner with finance and procurement to ensure effective budget management, headcount management and forecasting. Ensure impacts of financial decisions are smoothly executed within the organization. Partner with staffing team to meet hiring requirements and elevate staffing conversations with the LT.

Qualifications

  • 7+ years of product experience in a product affiliated role (engineering, marketing, sales, PR or similar). Strong preference of experience in the communications space.

  • Demonstrated history of product expertise with a proven ability to influence and inspire technical peers.

  • Effective at driving complex multi-stakeholder processes and cross-team programs to desired results while managing risk.

  • Demonstrated strong capability in verbal and written communications skills for a geographically dispersed audience.

  • Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.

  • Detail-oriented with analytical problem-solving skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Director Business Management - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Azure is the fastest-growing business in Microsoft’s history and the foundation of Microsoft’s commercial cloud products. Azure continues to build the largest global footprint of any Cloud provider with 200+ distinct capabilities available in 55 regions.

We are seeking a Director Business Management responsible for overseeing and supervising Azure Global Infrastructure team activities. We seek a curious and collaborative candidate who brings strategic thinking, effective communication, interpersonal skills, operational excellence, and trustworthiness. In this role, you will help lead a disruptive front of change at Microsoft. You will also help with establishing the culture of the fast-growing team by defining its values, expectations and beliefs.

Responsibilities

  • Leadership Excellence:

  • Leadership Team strategy and alignment : Collaboratively work with AGI LT and HR partners to develop vision, strategy and execution frameworks for Azure Global Infrastructure.

  • Cross-Microsoft Collaboration and Leadership: Support the GM’s engagement with partner org CVPs, HR Partners and customers including managing escalations, qualifying engagement requests, and ensuring successful executive sponsorships.

  • Org Health: Work with our HR partner to evolve team culture with an aim of achieving best-in-class organizational health.

  • Strength of Force Management: Develop firm understanding of organization needs, business goals, strategies and landscape to inform the headcount planning process to keep pace and anticipate ahead.

  • People Management: Enable managers deliver success through empowerment and accountability by modeling, coaching, and caring.

  • Learning and Innovation: Develop a plan to promote learning to innovate at higher levels, both as an individual level and as a part of their team or group.

  • Organizational and Business Management:

  • Advisor: Work closely with the GM and HR partner to craft the right organization design, operating model, and execution principles to enable AGI to deliver strong product and business results. Act as a strategic and trusted advisor to the GM and LT.

  • Rhythm of Business: Develop Org ROB with monthly and quarterly prioritization, while collaborating with the leadership team and internal partners to meet cadence objectives. Create and implement accurate plans, develop success metrics (OKRs) and communication approach for these initiatives and projects.

  • Communications:

  • Communication Rhythm: Manage the team specific rhythm and communications -- LT meetings, all-hands, off-sites, etc. This includes engagement on CVP & SLT level.

  • AGI Leadership: Manage and drive manger and leadership team staff meetings.

  • Presence and Brand: Manage the internal and external content and communications plan - customer engagements, social presence, travel priorities, and team communications.

  • Compete Intelligence: Deep and competitive research and analysis of cloud platform providers in marketing, strategic management, strengths and weaknesses of competitors.

Qualifications

Preferred Qualifications

  • Cloud Solutions Expertise: Knowledge of Cloud offerings and services. Ability to understand the process of designing cloud infrastructure and distributed applications and systems on the Cloud platform.

  • Proactive Systems Thinker: Able to manage a high degree of complexity and to distill information, able to think both strategically at a global level as well as effectively developing key processes, and deliver and distribute information across multiple channels and mediums. Preference for experience in strategic planning.

  • Collaboration and Partnership Expert: Exceptional cross-organization collaboration-building skills, including ability to partner with teams with multiple different priorities.

  • Interpersonal Communication Champion: The ability to build trust, influence, and relationships with diverse team members at all levels, the ability to leverage relationships to accelerate delivery, and the ability to use these skills to facilitate connection with stakeholders across the organization.

  • Culture Cultivator: Passion to foster an inclusive and diverse culture through initiatives, training & education, communications, and implementing optimizations based on high-level goals.

  • Project Driver: Project Management skills and ability to lead multiple high-profile projects of varying timelines simultaneously across a distributed set of stakeholders without direct ownership of resources . Strong ability to prioritize work and maintain good judgment in a rapidly changing environment and synthesize insights and next steps from a large amount of sometimes conflicting data.

  • Communicator : Exceptional written, presentation, and verbal communications skills that can applied across organizational levels, including ability to build comprehensive and compelling presentation and communication materials that span functions and groups.

Basic Qualifications:

  • 5+ years of experience in professional software development or program management is required.

  • A Bachelor’s or Master’s degree in Computer Science or Advanced Sciences or Business is necessary.

  • 0-25% travel to be expected in this role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Business Operations Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Are you someone who is an out of the box, strategic thinker who thrives in a complex, ambiguous, fast-paced environment with the desire to deliver on large scale global programs? If so, this job is for you!

The Experiences + Devices (E+D) Executive Management Office is looking to fill a key role focusing on Employee Experiences programs. E+D is an engineering organization that works closely together to enable the Microsoft mission to deliver products, services, and devices that people, and organizations trust and love in all aspects of their lives at work, home and at school.

As part of the E+D executive office, it will be essential to uphold the team’s philosophy to operate with the highest level of confidentiality, integrity, inclusivity, and trust. This role will orchestrate across many stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business.

The E+D Employee Experiences team designs, implements, and operates large-scale global programs across the Experiences + Devices organization that support Microsoft’s aspire-to culture of creating an environment where everyone can be their full, authentic selves in alignment with our values and do their best work every day. There are seven programs in the E+D Employee Experiences portfolio and growing. We are an agile self-driven team that depends on one another and delivers!

This program manager will share in the management of several Employee Experience programs. They will partner with the team to lead E+D’s Arrive onboarding program. Arrive is comprised of 6 onboarding activities across a 6-month new employee journey. This employee will not only manage the process and workflow, but also lead and facilitate onboarding sessions with E+D new employees. They will also partner alongside the team to drive E+D’s Fix Hack Learn Hackathon occurrences three times a year. They will orchestrate processes, tools, and communications across a large global virtual team. They will support the Employee Experiences communication planning and rhythm of business across the portfolio of programs by surveying and tracking audience participation and feedback, sharing insights and perspective to continue to evolve and improve the Employee Experience programs while maximizing value to all E+D employees.

Responsibilities

Program Management : Using their strong strategic thinking and program management skills to design, implement, and evolve large scale programs. Ability to take a vision and craft a tangible program design into execution. Ability to work in ambiguous situations across a dynamic fast-paced environment. Ability to coordinate multiple activities at one time using proven program management capabilities ensuring outcomes are achieved on time to quality.

Process Design and Management: We are looking for someone who has created and reengineered global workflow processes through automation with a history of solving tough problems in complex environments. This role requires solid business acumen and deep analytical skills to be successful.

Communication : Strong verbal and written communication skills across all levels of the organization to manage global programs and bring others along the journey. Exceptional ability to develop executive level presentations including storyboarding and present to a CVP level audience. Understanding of robust rhythm of the business management. Ability to use out-of-the-box creative thinking to heighten awareness and increase excitement and engagement in all Employee Experience programs.

Cross-Team Collaboration: We are looking for someone who is phenomenal at cross-team collaboration as well as someone who can demonstrate strong influence and impact skills. Ability to bring people together and build a culture and team that allows our employees to bring their best every day for our customers, company, and each other.

Qualifications

This is the role for a business operations professional with deep domain expertise demonstrated in program management and with a proven track record of driving results that are aligned to business priorities. We are looking for someone who is passionate about Microsoft's purpose and culture, is known as a great collaborator and thrives in a team that believes in "better together." This is the role for someone who is grounded in a Growth Mindset, is open to new ideas and perspectives, has a passion for learning, and is a champion of diversity and inclusion.

More specific qualifications and attributes are:

• Requires 5+ years of Program Management experience leading large cross-divisional programs and teams from strategy formulation to implementation with a demonstrated record of measurable success.

• BA/BS in Business or related field required (Master’s degree preferred).

• Requires considerable problem-solving skills and advanced knowledge of business management and operational processes.

• Excellent influence management skills. Experience leading and managing global virtual teams and programs.

• Excellent communication and collaboration skills – flexibility, proactiveness, teamwork, and ability to effectively communicate with all levels and work in a fast-paced environment is a must.

• High capacity for multitasking and project management skills, able to manage multiple, high-stakes projects and deliverables simultaneously across workgroups and stakeholders under continual deadline constraints.

• Self-directed and self-confident with great initiative and sense of ownership. Ability to persuade, lead, and motivate others is a must.

• Demonstrated ability to synthesize the complex - able to take multiple, complicated, disparate inputs and transform it into simple, clear, succinct actions and initiatives.

• Proficient in Modern SharePoint site creation and editing; advanced knowledge of Excel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Are you an engineer looking to tackle hard problems using big data and machine learning? Are you interested in the challenges of building large-scale, highly available online services?

Our team creates and maintains deployment solutions that are used for deploying \ updating every Windows 10 device on the planet to the latest version including Desktop, Server, Holographic, Windows IoT as well as Azure VMs \ host OSes running in the datacenters. We enable OEMs to manufacture new devices with Windows 10 and Enterprises IT admins to effectively deploy\manage Windows 10 to their organizations.

Responsibilities

The Data & Intelligence role specifically involves creating software to process the incoming data, develop key metrics \ measures, identify problems, and represent data in easy to consume visualizations. You will be responsible for mining the data, deriving insights using statistical models & machine learning, you will also be responsible for building and/or contributing to tooling that will and can help us derive these insights from data. These insights will ultimately enhance our ability to prevent, detect and respond to issues faster, while influencing future design choices for the various features and technologies. The ideal candidate should be an excellent team player, quick learner and excited to partner and work collaboratively with teams across Microsoft such as Azure, Office, HoloLens, and large external ISVs \ OEMs as well.

Qualifications

Preferred Skills:

  • BS or higher degree in Computer Science or related technical/engineering discipline.

  • 3+ years of experience in software design and development.

Preferred qualifications include:

  • Experience with Data Analytics/Big Data/Machine Learning towards providing deeper understanding of end to end customer experiences.

  • Experience with one or more programming or scripting languages such as C#, Python, PowerShell.

  • Ability to drive scenarios end-to-end across multiple components.

  • Collaborate across multiple product groups within the company.

  • Demonstrates critical thinking skills, strong problem-solving skills, a drive for results, and is self-motivated.

  • Experience with Azure tools and services, Spark, HDInsight is a plus.

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal PM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Customer Success Engineering , Azure Edge Devices, Redmond. WA

The opportunity aroundedge devicesis huge and growing – there are already more connected things than people in the world!! These devices, ranging from tiny MCU-basedsensor devices to powerful datacenter class servers, haveaprofound impactonour daily lives; from how we live, how we work, how we learn and how we connect.This growth continues to accelerate inapost-COVID world, with many of our customers and partners looking to accelerate their edge device implementations to find new ways to continue to conduct their business.

TheMicrosoft Azure Edge Devices (AED) teamis chartered with building hardware devices and software experiences that help our ecosystem of partners and customers leverage Azure to accelerate their creation and adoption of the next generation of connected, intelligent, and autonomous edge solutions. We work across a wide range of industries, partner types, device form factors, and service technologies to enable new application scenarios, provide in-depth business insights and safeguard the security and privacy of our customer/partners data.

Responsibilities

We are looking for a leader who thrives on working in a rewarding andfast paced start-up likeenvironment andhas a track record of leading innovative and impactful teams.The main objective of this organization is to ensure our customer’s success in using our edge AI devices. We partner closely across the Azure Edgeengineering, product management, and program managementteams to:

  • Design and build end-to-end solutions to validate (“dogfood”) our platform by identifying cliffs/gaps early in the product cycle.

  • Gather customer signals, both quantitatively and qualitatively, to create Product Requirements for our engineering teams.

  • Perform A/B testing upon our platform to provide data-driven evidence for innovation.

  • Grow a large and vibrant community of AI developers actively building and experimenting with our edge devices, creating new AI models, and using those to rapidly unlock customer value.

  • Interact directly with the Microsoft commercial sales teams to create customer and partner programs to assist our field sellers in solving our customer’s business scenarios.

  • Create in-depth partnerships for edge AI solutions via the key business leaders within Microsoft’s most strategic customers.

You will be responsible for thefollowingareas:

Drive End-to-End Product Validation

  • Design and implement open-source solutions for customers to immediately find value in Azure edge AI devices. These solutionswill be created specific for different industry segments (manufacturing, retail, healthcare, shipping/logistics, etc).

  • Use these open-source solutions as the first validation of our platform to identify cliffs/gaps in the customer or developer experiences.

  • Create and manage a framework for early A/B experimentation. Work in collaboration withthe Product Managementand Design teamsduring the creation of productrequirements to design andimplementearly prototyping and validation for planned products.

Outstanding Customer Obsession

  • Ensuring our customers are successful in solving their business scenarios using our edge AI platform. Define and execute Proof-of-Concept deployments which can scale to production level implementations.

  • Create scalable programmatic methods to listen and gather customer signals, converting this feedback into Product Requirements for the engineering and product teams.

  • Creation and execution of a unified customer acquisition funnel with common criteria across our internal edge devices teams.

  • Drive the creation of commercialization pipelines with Microsoft field sellers and joint account planning for our strategic customers.

  • Interact directly with AI developers via public forums, webinars, workshops, and Microsoft field sales-led events. Implement breadth motions to grow a large and vibrant third-party community of developers, AI models, tools, techniques and best practices.

Qualifications

RequiredQualifications

  • Outstanding customer obsessionand empathy for users.

  • Minimum of 10 years ofapplicableexperience in a technology-based product development role.

  • Proficient leadership skills demonstrated through the management of extensive global engineering and related teams.

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

  • BSc or higher inSoftware,Computer Engineeringor equivalent required, MSc or PhD is highly desirable.

  • Excellent communication skills with an ability to clearly articulate and share your vision, ideas and plans with colleagues and to be able to deal constructively with opposing views or opinions.

  • Experience working with Design teams and designers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, genderidentity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#AEDHiring

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

M365 Substrate is critical to Microsoft 365 cloud strategy and it is experiencing tremendous growth, with 120 million monthly active commercial users and hundreds of millions of consumer users. The Substrate is a massively distributed cloud service with O(exabyte) data handled by O(100K) servers inO(100) data-centers around the entire globe.

M365 Substrate and Intelligence team is building the AI infrastructure to empower Microsoft 365 product teams such as MSTeams, Outlook, Word, Excel, PowerPoint, and many others to build and operationalize intelligence features at scale in a seamless and homogenous fashion without compromising customer trust.

The infrastructure provides canned solution to data scientist; from starting a new project, perform offline experimentation and then enabling the model hosting and online inferencing.

Our mission is to provide Macro Agility where a new idea can go from inception to production under 2 months.

We are looking for a principal software engineer with a track record of delivering distributed cloud services and passion for solving hard problems.

Our culture is inclusive, casual, and high energy; our engineers come from diverse backgrounds, are passionate and loyal to coworkers and our products, and grounded in our customer needs.

Responsibilities

• Improve data science agility to reduce time to market for shipping AI models.

• Build AI models & services with an emphasis on compliant, privacy focused practices

• Democratize AI so that any engineer is easy able to leverage its power and create wonderful experiences for their customers

• Have fun while doing all this!

Qualifications

Required Qualifications:

• 3+ years of experience in building/shipping cloud-based products and services

• 5+ years of experience architecting and implementing cloud-based solutions (Cloud Native and Cloud Edge)

• Bachelor’s degree (or higher) in a technology-focused or Engineering-related discipline

Preferred Qualifications

• Excellent at interfacing with customers on-site, and a strong desire to help them succeed

• Deep technical knowledge of Azure cloud architecture and services (PaaS/IaaS), or similar experience with AWS/GCP

• Familiarity with relevant languages/tools, such as .NET, Go, Python, PowerShell, Azure CLI, ARM, Open Source, etc.

• Experience with containers and orchestration technologies like Kubernetes is a plus

• Hands-on experience implementing various application/solution migration strategies (i.e. on-premise datacenters to public clouds)

• Worked on solutions built for massive ingestion and adaptive scale

• A positive team player rather than an outside critic, focused on conscious collaboration and customer obsession

• Aptitude and hunger to learn and adapt to the ever-changing cloud technologies

• Exceptional communication and presentation skills (e.g. knowing your audience and adjusting accordingly), articulating with courage and conviction

• Humble and willing to learn from anyone on the team

• 5+ years of experience in building/shipping cloud-based products and services

• 5+ years of experience architecting and implementing cloud-based solutions (Cloud Native and Cloud Edge)

• Bachelor’s degree (or higher) in a technology-focused or Engineering-related discipline

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#M365Core



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 12th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Category Manager Lead- 3rd Party Products - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Technology enhances your life - your job should too. We firmly believe this within the Microsoft Stores organization. We are the face of Microsoft’s cutting-edge devices and services, designed to provide customers - consumer and commercial - with world-class products and experiences.

The Microsoft Store has become one of the largest worldwide retailers of Microsoft products and is poised for significant growth in the next five years. To fuel our continued growth, we are seeking a Category Management Lead who will lead the 3 rd Party Products portfolio and will be accountable for product assortment line logic, go to market pricing decisions, seasonal promotion strategy, and topline revenue and gross margin for each category.

If you are a proven leader of high performing teams, someone who enjoys making data driven decisions and thrives in a highly collaborative and customer-obsessed environment, then the Microsoft Stores Category Management Team is the right place for you!

What our team offers:

At our core, we are a team that encourages a diverse & inclusive culture. We are respectful, collaborative, honest, accountable, and caring. The right candidate can expect to have opportunities to grow their own experience and career while influencing our internal and external product and component suppliers on what Microsoft brings to market in the hardware space.

What I’ll do for you:

  • Support who you are as your authentic self.

  • Make career development a consistent priority.

  • Celebrate your wins and recognize your accomplishments.

  • Help you gain new experiences and build upon your strengths.

  • Coach you to work on your areas of improvement.

How you can make an impact:

  • Manage the P&L and deliver on annual and quarterly gross margin commitments.

  • Rethink the category strategy with a digital-first approach. Position Microsoft Stores as the destination to discover, learn and buy 3 rd party hardware, Hololens & Azure Kinect.

  • Use your collaboration, innovation, and business skills to evolve our relationships with partners and find new categories of business and growth.

  • Lead strategic initiatives that improve the Microsoft Store customer experience and generate incremental revenue, such as 3 rd party dropship.

  • Ensure our product assortment is industry leading and the line logic enables us to capture customer segments from opening price point to premium.

  • Drive thought leadership on where our business needs to head by staying up to date and keenly understanding industry trends and consumer behavior changes in market.

  • Foster a culture of inclusion and lead direct reports with a model, coach & care ideology.

Responsibilities

Responsibilities:

  • Category Strategy: Accountable for the 3 rd Party Products assortment strategy, including product line logic, price and promotion plans and marketplace differentiation.

  • Financial Management: Accountable for the 3 rd Party Products P&L. Achieve annual and quarterly revenue and gross margin targets. Partner with Finance on long-range category planning and in season forecasts.

  • People Management: Lead a team of 3 highly capable and driven individuals. Support their career development, foster a culture of psychological safety and help prepare them for future leadership roles.

  • Business Acumen: Understand the details of the business and deliver valuable insights to senior leaders both internally and externally.

  • Strategic Partnerships: Partner closely with external leaders across key supplier base and ensure that they continue to see the value of building their business with Microsoft Stores.

  • Internal Collaboration: Partner closely with internal stakeholders to ensure we are their best and most trusted partner. Ensure our voice is being heard, valued and asked for.

Qualifications

Minimum Qualifications:

  • 3-4 years of managing high functioning teams in a dynamic and changing environment.

Preferred Qualifications:

  • Proven determination and work ethic.

  • Track record of driving results with integrity.

  • Proven leadership skills with a genuine passion for people management.

  • Executive presence and business maturity for internal and external partner meetings.

  • Ability to drive impact individually and through team management and cross group collaboration.

  • Thought leadership and industry knowledge to keep the business ahead of the curve.

  • Demonstratable experience in negotiating and closing agreements successfully and respectfully.

  • Excellent analytical, problem solving and decision-making skills.

  • Great communicator at leadership and individual contributor levels.

  • Strong team builder who is comfortable managing others through change and ambiguity.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Software Engineer, Minecraft - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Minecraft inspires millions to create together, connects people across the globe, and fosters a community that is among the most active and passionate in the world. We are looking for a seasoned Senior Software Engineer who has worked with teams of artists, designers, and engineers to work on our Bedrock Engine team building the tech to enable Minecraft and the Minecraft Marketplace to build amazing game experiences. An attention to detail, being self-motivated and an ability to create results in a highly flexible environment are a must. This position is based in Redmond, WA and relocation is available. However, if desired, a permanent remote work arrangement is also an option, as long as there is significant overlap with standard North American work hours.

Responsibilities

  • Develops elegant designs and tests that identify and eradicate product or service-wide problems and align to multiple-release product or service plans and feature area architecture.

  • Leads by example within the team by producing simple, extensible, and maintainable code with very few defects. Finds and fixes classes of defects.

  • Ensures consistent, usable, forward-looking, maintainable test infrastructure, draws from a large base of design patterns, is an expert in available technologies, and is adept at identifying practices that work well.

  • Leads by example within the team by producing simple, extensible, and maintainable code with very few defects and contributes to effective test plans.

  • Optimizes, refactors and reuses code to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment.

  • Uses technical knowledge of the product or service design and code to identify risks and prevent classes of bugs.

  • Leads design and code reviews across the feature area, understands the root causes of issues, and finds ways to resolve them.

  • Optimizes team processes to improve quality, engineering productivity, and responsiveness to feedback and changing priorities.

  • Overcomes obstacles by resolving issues, regardless of team boundaries, and identifies and resolves teamwork issues. Engages and maintains consistent communication with all relevant parties until issues are resolved.

Qualifications

  • 8+ years of C++ software engineering experience

  • 5+ years of developing game systems (i.e. object systems, audio systems, resource management, core systems used by game play developers, etc.)

  • Experience with other parts of game development such as rendering, networking, memory management, multithreading, gameplay, etc.

  • Excellent debugging and optimization skills

  • Previously shipped at least one game on PC or console

  • Familiar with Pix or similar performance analysis software

  • Strong written and verbal communication skills

  • Ability to quickly prototype and iterate

  • Eye for detail, and a hunger for excellence

  • Self-directed and takes initiative to drive progress

  • BS degree in Computer Science or equivalent work experience



Job Detail

Senior Web Developer - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Azure.com is a global marketing website serving millions of visitors each month and is critical to our Azure customer acquisition funnel. We are looking for front-end UX engineers, with strong React experience, to help us scale with the business growth. In this role you will help us shape the future of the Azure Pricing Calculator and other pricing experiences on Azure.com

Responsibilities

  • Developing and extending existing web applications on a global scale for one of the most visible digital properties - Azure.com

  • Provide design guidance,PoCs, and code reviews to other teammates

  • Fully own delivery of features in our online platform and SRE support once shipped

  • Front-End UX Engineer delivering agile solutions to engineering team to scale to the business growth

  • Develop high quality, modular components in React and Typescript

Qualifications

Requirements

  • Technical expertise in various areas of software engineering and track record of successful project delivery.

  • Strong collaboration and communication skills with cross-team problem solving ability.

  • 4+ years of experience with React and/or other JavaScript app frameworks

  • 6+ years of experience with JavaScript/Typescript/ES* and NodeJS/NPM

  • Experience building accessible web applications and interfaces using a componentized design language.

  • Experience with integration and functional UX testing frameworks

  • Experience architecting solutions for new tools and spearheading changes to an existing codebase

  • Intimate understanding of redux and state management in complex applications

  • Thorough understanding ofReact synthetic events

  • Thorough understanding of OOP and functional programming best practices

  • A deep understanding of responsive web design and accessibility.

  • Passion for internal collaboration with code reviews and knowledge sharing.

  • Experience with web fundamentals, application performance analysis and improvement.

  • Ability to define estimates, roadmaps and contribute to site strategy – from ideation to articulation to delivery.

  • Abilityto work across the whole team to drive improvements in site quality, reliability, and the customer experience.

  • Experience working with distributed source code systems such as Git.

  • Experience with code coverage and driving to increase that coverage withapplication tests.

  • Familiar with continuous integration and continuous delivery best practices.

Preferred skills

  • Experience coding with C# or Java

  • Experience working with a cloud system such as Azure or AWS.

  • Experience leading feature crews that have complex dependencies across many other teams.

  • Solid UX design skills, including responsive and accessible design needs.

  • Experience improving services using alerting, monitoring, telemetry, etc.

  • Experience with client or server-side experimentation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

The Commerce and Ecosystem division (C+E) in the Cloud & AI group powers commerce for Microsoft’s key businesses like Azure, Office 365. The Commerce Partner & Field Experience team within this group is a great place to grow your career while working on initiatives that deliver compelling value to Microsoft’s developer and partner ecosystem across gaming, commercial, and productivity segments.

We are hiring an experienced Software Engineer to help us deliver services and experiences for empowering Microsoft’s developer and partner ecosystem to be successful. In this position, you will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will collaborate with team members and partners to build full stack web applications including APIs using latest web technologies in a dynamic and agile environment, and have opportunities for career growth, technical leadership and work on high-business impact areas.

Successful candidates will exhibit various attributes which will enhance their ability to succeed in this position.

Collaboration - As most development is about working with others, both within an immediate team, as well as across business units and portions of the company, an ability to collaborate effectively is a core competency to have.

Customer Focus - A focus on delivering customer value, and being able to directly tie engineering decisions and actions to that value is a huge plus for successful engineers at any level.

Drive For Results - Being able to drive for results, not merely finding the boundary of your responsibility, but following a problem through to its conclusion, to solve it once and for all, is a skill and ability which a successful engineer should exhibit.

Technical Excellence - Core to being a software engineer is of course technical excellence. This is not merely knowing the latest and greatest language developments, but demonstrating a passion for technology, a curiosity to ‘go deep’, and an ability to quickly learn and build upon past experiences, to be able to extrapolate from those experiences, and deliver innovations. Technical excellence is rooted in having a strong demonstrable aptitude for problem solving.

The successful candidate will be able to demonstrate this broad set of attributes well.

Responsibilities

Responsibilities

• Design and implement new full stack features with quality

• Evolve and improve existing features and designs

• Contribute in code reviews, debugging, troubleshooting complete stack of a service

• Mentor junior members of the team

• Collaborating closely with members of your team and partner teams

• Effectively communicate status, issues, and risks

• Conduct periodic on call duties

Qualifications

Required Qualifications

Demonstrated coding experience in languages and frameworks such as C#, Java, C, C++, and/or others.

Demonstrated experience adapting to, and learning new languages, tools, and environments.

Clear understanding of software development and testing concepts.

Bachelor’s degree in computer science or related discipline.

Preferred Qualifications:

4+ years of experience working in a software engineering environment

Experience with frontend technologies a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Machine Learning Optimization - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

Researchers in artificial intelligence are harnessing the explosion of digital data and computational power with advanced algorithms to enable collaborative and natural interactions between people and machines that extend the human ability to sense, learn and understand. The research infuses computers, materials and systems with the ability to reason, communicate and perform with humanlike skill and agility.

Microsoft’s deep investments in the field are advancing the state of the art in machine intelligence and perception, enabling computers that understand what they see, communicate in natural language, answer complex questions and interact with their environment. In addition, the company’s researchers are thought leaders on the ethics and societal impacts of intelligent technologies. The research, tools and services that result from this investment are woven into existing and new products and, at the same time, made open and accessible to the broader community in a bid to accelerate innovation, democratize AI and solve the world’s most pressing challenges.

In this role you will be working with a team of software and hardware engineers to research new techniques to optimize the runtime performance of ML/NN models. Your focus will be on low level kernel and data type optimization techniques. The goal of this research is to perform machine learning with reduced parameter bit depth, and reduced number of computationally expensive operators.

Responsibilities

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be accepted or currently enrolled in a PhD program in Computer Science or related STEM field

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Preferred Qualifications

  • Background in neural networks, computer arithmetic, high performance computing, embedded systems design, processor and accelerator architecture.

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Redmond, Washington

Job Description

The Dynamics 365 Connected Store team is looking for pioneers to transform the modern physical retail workplace. We use emerging technologies – including computer vision, IoT, and machine learning – to augment and improve the professional lives of retailers and their shopper’s experiences around the world.

Intuitive experiences built on an AI driven insights engine (on the edge and a highly scalable cloud service) will allow sensors to become the eyes and ears of the modern physical retail store, allowing retailers to enhance shopper experiences, empower their floor associates and operate more effectively. Our mission is to bring the same data driven decision making to physical stores as is available for top of line online retail experiences.

All this backed by a paramount focus on Shopper privacy. We are currently looking for an experienced and passionate Principal Program Manager with experience in building the platform of core capabilities for Connected Store. From the Edge to the Cloud to UX, the Core Product Platform for Connected Store would enable capabilities that will allow for a plug-and-play business model for many of the vertical scenarios that Connected Store will deliver.

This will also be the platform that will set up the next evolution of Connected Store for success and scale. The Core Product Platform will provide a powerful base product that is a turnkey multi-tenant SaaS solution with a consistent shell across web and mobile endpoints. The platform would also manage the Edge runtime and the pipeline from the Edge to the Cloud. In addition, the platform would enable critical integrations with other Microsoft assets such as with Microsoft Teams and Power Platform. The core product would enable further reach and rapid scaling of customizable capabilities for the product by enabling both 1P and 3P skills to be developed and deployed rapidly.

Your areas of responsibility will include identifying and delivering on the use-cases, scenarios and requirements for the core set of full stack platform capabilities we need to build – from services to UX and from Edge to the Cloud. An ideal candidate will have deep technical expertise, passion and experience in building full stack platforms that enable scale and customizability of solutions on top of it.

Previous experience building and scaling product platforms and/or knowledge of distributed systems is a plus. You will also work closely and in partnership with teams in the Business Applications (Dynamics, Power Platform and Power BI) eco system including science and design teams to build the future of retail.

You will be responsible for envisioning and driving key aspects of platformizing the core of Connected Store product that can serve the needs of 1P and 3P ecosystems equally.

Responsibilities

  • Define scenarios that enable the core capabilities for the core product platform for Connected Store from the Edge to the Cloud

  • Define the vision, strategy, and roadmap for key aspects of the platform

  • Build the central infrastructure on which the consumers of the platform can create and exchange value

  • Work with peers and across the division who are working on specific vertical capabilities to clearly capture the specific requirements for the core product platform. Influence the product and the services across the division and ensure the creation of a rich set of capabilities across 1P and 3P solutions

  • Own, design and deliver product experiences to disrupt/ enhance the effectiveness of traditional retail operations workflows

  • Own and drive relationships with partners using the partner strategy defined to successfully deliver customer value

Qualifications

  • A minimum of a Graduate degree in computer science or related engineering fields or equivalent experience

  • 8+ years of Product/Program Management experience on an enterprise cloud product

  • Proven track record of defining and delivering delightful customer features and products on top of highly complex distributed software systems in the cloud across network, infrastructure and data layers

  • Track record/experience in creating software platforms and/or SaaS based extensibility frameworks

  • Product management, project management and an effective communicator with cross-group collaboration skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#BAGJOBS

#BAGPRINCIPAL



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

State Government Affairs Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

The public and private sectors have a unique opportunity to work together to address the world’s most pressing challenges. Microsoft is committed to doing its part by working closely with governments and others to help achieve important economic and social goals. To that end, we are seeking a Government Affairs Manager to join our team. The Government Affairs Manager will play a critical role in working with state and local government leaders to develop and achieve the company’s policy, political, business and relationship goals in a way that reflects the values of Microsoft.

The Government Affairs Manager will be responsible for state and local legislative and executive branch lobbying and will also work directly with the U.S. Public Sector sales organization in its efforts to sell Microsoft’s products, services and solutions to government and education customers. In addition to working with government officials, this role will also involve interaction with senior Microsoft personnel and executives and numerous other internal and external audiences.

Responsibilities

  • Promote Microsoft as a local and worldwide leader in providing software, hardware, services and solutions that help people and organizations achieve more.

  • Develop and maintain strategic relationships with state and local elected officials in your region.

  • Advocate for public policy positions including, but not limited to issues of technology, privacy, cybersecurity, environmental sustainability, and broadband.

  • Work closely with public sector sales teams at the local and state level to drive adoption and usage of Microsoft technology.

  • Drive and host targeted audience visits to Microsoft nationally. These include visits to the headquarters campus by elected officials from outside Washington State, partner groups interested in visiting Microsoft headquarters as a part of meetings, etc.

  • Represent Microsoft in partner business and trade organizations.

  • Represent Microsoft interests with governments, business and community organizations to enhance Microsoft’s local presence.

  • Manage government affairs consultants / lobbyists in select geographies.

  • Represent Microsoft at external events, meetings and conferences when needed.

  • Identify opportunities for collaboration with other organizations on issues of mutual interest.

  • Develop coalitions to support Microsoft’s policy agenda as appropriate.

  • Build effective advocacy campaigns focusing on improving perceptions and driving adoption of long-range public policy goals.

  • Ensure compliance of lobbying and political activities with state and local laws / regulations and Microsoft’s Standards of Business Conduct.

Qualifications

  • 5+ years related work experience in or with New York State and/or New York City government.

  • B.A. degree in political science, public policy, or related field.

  • Strong written and oral communication skills are a must.

  • Ability to multitask, prioritize, communicate with peers and managers with a bias for action.

  • This is a dynamic team, and the successful candidate will be expected to contribute to all activities on the team as needed.

  • Any state or local bans on lobbying due to current or former government work experience need to be fully disclosed.

Work experience should include the following:

  • Demonstrated results in developing and implementing strategic plans to drive policy and procurement objectives; familiarity with technology and related public policy issues; ability to engage effectively in a variety of public settings; experience managing outside resources, including lobbying firms and trade associations; ability to work as a team player; ability to be self-sufficient and independent; excellent oral and written communication skills; and a proven track record as an effective advocate and relationship builder.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
New York, New York

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

State Government Affairs Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Albany, New York

Job Description

The public and private sectors have a unique opportunity to work together to address the world’s most pressing challenges. Microsoft is committed to doing its part by working closely with governments and others to help achieve important economic and social goals. To that end, we are seeking a Government Affairs Manager to join our team. The Government Affairs Manager will play a critical role in working with state and local government leaders to develop and achieve the company’s policy, political, business and relationship goals in a way that reflects the values of Microsoft.

The Government Affairs Manager will be responsible for state and local legislative and executive branch lobbying and will also work directly with the U.S. Public Sector sales organization in its efforts to sell Microsoft’s products, services and solutions to government and education customers. In addition to working with government officials, this role will also involve interaction with senior Microsoft personnel and executives and numerous other internal and external audiences.

Responsibilities

  • Promote Microsoft as a local and worldwide leader in providing software, hardware, services and solutions that help people and organizations achieve more.

  • Develop and maintain strategic relationships with state and local elected officials in your region.

  • Advocate for public policy positions including, but not limited to issues of technology, privacy, cybersecurity, environmental sustainability, and broadband.

  • Work closely with public sector sales teams at the local and state level to drive adoption and usage of Microsoft technology.

  • Drive and host targeted audience visits to Microsoft nationally. These include visits to the headquarters campus by elected officials from outside Washington State, partner groups interested in visiting Microsoft headquarters as a part of meetings, etc.

  • Represent Microsoft in partner business and trade organizations.

  • Represent Microsoft interests with governments, business and community organizations to enhance Microsoft’s local presence.

  • Manage government affairs consultants / lobbyists in select geographies.

  • Represent Microsoft at external events, meetings and conferences when needed.

  • Identify opportunities for collaboration with other organizations on issues of mutual interest.

  • Develop coalitions to support Microsoft’s policy agenda as appropriate.

  • Build effective advocacy campaigns focusing on improving perceptions and driving adoption of long-range public policy goals.

  • Ensure compliance of lobbying and political activities with state and local laws / regulations and Microsoft’s Standards of Business Conduct.

Qualifications

  • 5+ years related work experience in or with New York State and/or New York City government.

  • B.A. degree in political science, public policy, or related field.

  • Strong written and oral communication skills are a must.

  • Ability to multitask, prioritize, communicate with peers and managers with a bias for action.

  • This is a dynamic team, and the successful candidate will be expected to contribute to all activities on the team as needed.

  • Any state or local bans on lobbying due to current or former government work experience need to be fully disclosed.

Work experience should include the following:

  • Demonstrated results in developing and implementing strategic plans to drive policy and procurement objectives; familiarity with technology and related public policy issues; ability to engage effectively in a variety of public settings; experience managing outside resources, including lobbying firms and trade associations; ability to work as a team player; ability to be self-sufficient and independent; excellent oral and written communication skills; and a proven track record as an effective advocate and relationship builder.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chevy Chase, Maryland

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chevy Chase, Maryland

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chevy Chase, Maryland

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Fargo, North Dakota

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Fargo, North Dakota

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Fargo, North Dakota

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chicago, Illinois

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chicago, Illinois

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Chicago, Illinois

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Las Colinas, Texas

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Learning & Development Consultant - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Las Colinas, Texas

Job Description

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. This newly expanded organization reflects Microsoft’s ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customers’ expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

The Impact You’ll Be Making

Your Responsibilities

Within Microsoft’s Customer Experience & Success (CE&S) organization, the Learning and Development (L&D) team is looking for a Learning and Development Consultant to support the optimization, modernization, and execution of the Connected Learner Experience across Customer Service & Support (CSS) in all geographies.

In this position, you will deliver, implement, and guide technical and non-technical essential training courses delivery for CSS Staff, instruct a team of facilitators and trainers and conduct follow-up sessions to determine applicability of training materials. You will drive methods of evaluation of program effectiveness and assist an extended team of SMEs on technical delivery strategies and techniques, like coaching and mentoring.

The Learning and Development Consultant will achieve the expected presented above via:

Learning Solutions Delivery

• Use best practices in facilitation to deliver, or prepare others to deliver, learning solutions to a targeted audience. This includes delivering training sessions as well as leading Train-the-Trainer sessions as a master trainer for key programs. Examples include new hire training, continuing education sessions for skills mastery and product release training.

• Develop and promote the value proposition of learning solutions and component offerings to drive audience awareness, demand, and consumption.

• Create new access channels to implement learning solutions that are easy to find, navigate, and consume.

• Adapt to changes in the business and proactively respond to audience needs, to land concepts and build credibility.

Learning Solutions Development

• Determine best practices for learning solution strategies, and creates a prototype document that meets business outcomes, produces the desired user experience, and includes a delivery method that drives maximum consumption within the target audience.

Stakeholders Partnerships

• Apply thought leadership to integrate existing learning options that meet client requests and propose new learning solutions that support changing business needs.

• Contract for joint commitment and secures agreement on a learning plan for increased impact across multiple events, subjects, or audiences.

Measurements and Analytics

• Analyze data from multiple sources to identify business needs and opportunities to improve learning-solution development and delivery.

• Use data and metrics to measure learning effectiveness and to ensure that solutions meet the needs of targeted audiences.

• Use findings to create reports on learning effectiveness.

Operational Excellence

• Contribute to vendor selection, management, and measurement to support business results.

• Recommend and uses processes and tools for on-time and on-budget accountability in the development and delivery of learning solutions.

• Use program management to drive efficiencies, manage budget and increase business results. Leverages cross-group relationships and influences others to hold team members accountable to deliver program objectives.

Qualifications

Language Qualification

English Language: fluent in reading, writing and speaking.

Who We Are Looking For

You will be part of the Customer Experience Design, Digital and Global Operations (CX DD&O) organization and focused on implementing a training delivery strategy aligned with Business Strategy, expanding training delivery capability, and creating the processes and continuous improvement mechanisms for ensuring excellent and engaging training delivery, workshops, labs and practical learning activities.

Qualifications & Experience

Relevant Characteristics of the L&D Consultant:

• Proven experience in training delivery and/or program management on L&D area.

• Medium/High Technical skills and understanding of Microsoft technologies.

• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.

• Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.

• Proven organisational development skills.

• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.

• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.

• Excellent interpersonal, communication and training skills

• Demonstrated teamwork capabilities.

Preferential:

• Experience providing customer support in a technical support organization supporting Microsoft products.

• Proven experience in needs analysis, instructional design, content development, and learning technologies.

• Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.

• Demonstrated storytelling skills with peers and leadership alike.

• Demonstrated coaching and mentoring skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Las Colinas, Texas

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Las Colinas, Texas

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Reston, Virginia

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Reston, Virginia

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Reston, Virginia

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Charlotte, North Carolina

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Charlotte, North Carolina

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Charlotte, North Carolina

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Learning & Development Consultant - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Charlotte, North Carolina

Job Description

With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. This newly expanded organization reflects Microsoft’s ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customers’ expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

The Impact You’ll Be Making

Your Responsibilities

Within Microsoft’s Customer Experience & Success (CE&S) organization, the Learning and Development (L&D) team is looking for a Learning and Development Consultant to support the optimization, modernization, and execution of the Connected Learner Experience across Customer Service & Support (CSS) in all geographies.

In this position, you will deliver, implement, and guide technical and non-technical essential training courses delivery for CSS Staff, instruct a team of facilitators and trainers and conduct follow-up sessions to determine applicability of training materials. You will drive methods of evaluation of program effectiveness and assist an extended team of SMEs on technical delivery strategies and techniques, like coaching and mentoring.

The Learning and Development Consultant will achieve the expected presented above via:

Learning Solutions Delivery

• Use best practices in facilitation to deliver, or prepare others to deliver, learning solutions to a targeted audience. This includes delivering training sessions as well as leading Train-the-Trainer sessions as a master trainer for key programs. Examples include new hire training, continuing education sessions for skills mastery and product release training.

• Develop and promote the value proposition of learning solutions and component offerings to drive audience awareness, demand, and consumption.

• Create new access channels to implement learning solutions that are easy to find, navigate, and consume.

• Adapt to changes in the business and proactively respond to audience needs, to land concepts and build credibility.

Learning Solutions Development

• Determine best practices for learning solution strategies, and creates a prototype document that meets business outcomes, produces the desired user experience, and includes a delivery method that drives maximum consumption within the target audience.

Stakeholders Partnerships

• Apply thought leadership to integrate existing learning options that meet client requests and propose new learning solutions that support changing business needs.

• Contract for joint commitment and secures agreement on a learning plan for increased impact across multiple events, subjects, or audiences.

Measurements and Analytics

• Analyze data from multiple sources to identify business needs and opportunities to improve learning-solution development and delivery.

• Use data and metrics to measure learning effectiveness and to ensure that solutions meet the needs of targeted audiences.

• Use findings to create reports on learning effectiveness.

Operational Excellence

• Contribute to vendor selection, management, and measurement to support business results.

• Recommend and uses processes and tools for on-time and on-budget accountability in the development and delivery of learning solutions.

• Use program management to drive efficiencies, manage budget and increase business results. Leverages cross-group relationships and influences others to hold team members accountable to deliver program objectives.

Qualifications

Language Qualification

English Language: fluent in reading, writing and speaking.

Who We Are Looking For

You will be part of the Customer Experience Design, Digital and Global Operations (CX DD&O) organization and focused on implementing a training delivery strategy aligned with Business Strategy, expanding training delivery capability, and creating the processes and continuous improvement mechanisms for ensuring excellent and engaging training delivery, workshops, labs and practical learning activities.

Qualifications & Experience

Relevant Characteristics of the L&D Consultant:

• Proven experience in training delivery and/or program management on L&D area.

• Medium/High Technical skills and understanding of Microsoft technologies.

• Excellent analytical skills and experience in identifying improvement opportunities, generating ideas, and implementing solutions.

• Collaborative approach, able to work well with trainers, instructional designers, vendors, program managers, and business stakeholders.

• Proven organisational development skills.

• Demonstrated ability to prioritize, organize, and facilitate effectively to manage multiple projects to meet deadlines.

• Ability to deal with ambiguity and complex, matrixed environments with minimal oversight.

• Excellent interpersonal, communication and training skills

• Demonstrated teamwork capabilities.

Preferential:

• Experience providing customer support in a technical support organization supporting Microsoft products.

• Proven experience in needs analysis, instructional design, content development, and learning technologies.

• Strong knowledge of adult learning theories, interactive training, instructor-led training, self-paced instruction, evaluation methods, and performance support systems.

• Demonstrated storytelling skills with peers and leadership alike.

• Demonstrated coaching and mentoring skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Specialist Manager Global Black Belt Azure Data & AI - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Specialist Sales Manager Global Black Belt Azure Data & AI is a senior leader within our enterprise sales organization. The role leads, develops and manages teams of high performing Specialists and Technical Specialists in the Global Black Belt team. These sellers are assigned Data and AI (Artificial Intelligence) Azure Advanced Workloads working with Microsoft’s customers and partners to enable and accelerate their digital transformations to the cloud.

Primary accountabilities for this role include:

  • 50% - Develops and coaches high-performing team by hiring diverse talent, prioritizing development, preparing people for more senior positions in other parts of the organization,

  • 30% - Builds and transform new markets and identify and capitalize and lead transformational shifts in our customers by maintaining a customer and partner network and build credibility as a domain `thought-leader’ representing Microsoft in events.

  • 20% - Disciplined in business-management; adaptable to a culture of accountability; build a strong and active business network; Meet consumption targets by coaching sellers through the process of identifying and qualifying migration, optimization, modernization, and advanced workload opportunities. Drive adoption of sales strategies, campaigns and resources, and best practices to develop and drive these engagements. Effectively drive customer readiness and planning for the cloud journey

Qualifications

Professional

  • Experienced. 10+ years of experience developing high-performing enterprise software platform sales teams and a proven track record of exceeding team quotas/targets at Microsoft or cloud competitor in areas involving cloud platforms preferred.

  • Management . Successful management of large-scale, complex deal cycles at Fortune 1000 accounts.

  • Leader. Coaching direct reports in pipeline management, opportunity management, and account planning.

  • Collaborative. Strong relationship-building and negotiation skills.

  • Excellent Communicator. Executive level communication skills (both written and verbal), and the ability to mentor others.

Technical

  • Possess both business acumen and cloud application and infrastructure-related technology knowledge to connect how customer business issues impact their IT environments.

Education

  • Bachelor’s degree or equivalent work experience preferred.

  • Certification in sales, sales management, complex sales training, sales methodologies, broad evangelism through events (presentation skills), and consultative selling preferred.

The successful candidate must be a U.S. Citizen.

Additional training or education in enterprise application architecture on cloud preferred



Job Detail

Business Program Manager, Data Operations, Cross-Process Platforms & Data team - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Alpharetta, Georgia

Job Description

Are you looking for an opportunity to leverage your diverse expertise to unlock the value of data, drive impact across a worldwide audience, improve users experiences, and infuse the business with look-forward insights? Would you like to bring your passion for data, project management, and modern operations to maximize outcomes for Microsoft and our customers? If so, the Shared Business Operations (SBO) team has an opportunity for you!

As a shared services organization, the Cross-Process Platforms and Data team supports the Customer Experience & Success, US Federal, and Microsoft Consulting Services businesses. Our organization has a unique opportunity in front of us – to enable and drive a differentiated and connected customer experience across all cloud solutions. Together, we will make an impact on multiple fronts including envisioning and executing a single, integrated digital roadmap, amplifying our P&L impact, deepening advisory quotient with stakeholders/leaders, infusing tech intensity to shape our digital journey, and creating a culture of experimentation and innovation.

Business Program Management: Data Operations

The Business Program Manager: Data Operations on the Cross-Process Platforms and Data team will drive the improvement of data integrity across a wide range of teams by defining, overseeing, and deploying methods for monitoring, detecting, and solving data quality Issues. In this rewarding role, you will ensure data integrity goals are achieved by assessing existing processes and leveraging analytical skills to understand the metrics leaders use to make business decisions. You will manage strategic programs to ensure data supports the business through modern and intelligent technology and solutions such as Machine Learning and Cognitive Services. You will learn the business through the lens of end-to-end data by ensuring measurable business outcomes, clear objectives and key results are achieved.

Responsibilities

You will have the opportunity to…

  • Leverage intelligent technology to proactively detect, alert and prescribe resolution to data quality issues before they become disruptive to the business.

  • Manage the scope, processes, and performance of a vendor managed service as relates to project goals.

  • Partner with technical teams and stakeholders to create requirements and Journey Maps.

  • Design and propose end-state operational processes and team performance dashboards.

  • Analyze, map, and identify data impacts and/or gaps in current/future state solutions.

  • Create policies and business rules for effective data lifecycle management.

  • Define data quality expectations for troubleshooting issues and driving them to resolution.

  • Partner with business stakeholders to define data integrity goals by identifying proactive data quality scenarios to monitor and mitigate.

  • Understand solution data lineage and end-to-end data flows as an input into operational processes.

  • Facilitate effective communication by creating listening channels and communicating across stakeholders and partners.

  • Bring an innovative mindset to new operational processes and the delivery of citizen led solutions.

  • Active participation in Data Management forums and online classes to support interest in learning about latest players, strategies, and approaches in Data Management space.

  • Measure and monitor business value realization through documented success criteria, objectives, and key results (OKR)

Qualifications

Required:

  • A minimum of 5 years of experience in data management, data operations, data governance and/or data engineering or product owner related to BI solutions.

  • A minimum of 3 years of experience in project management with emphasis on mitigating large scale change impacts; hand-on experience designing roadmaps, schedules, and maintaining effective communication mechanisms with a range of stakeholders.

  • Familiarity with Agile methodologies and Software Development Lifecycles.

  • Working knowledge of Power BI, cloud technologies and modern database design.

  • A curious, persistent, and analytical mindset to identify and solve complex problems.

  • Hands on experience with managing the life cycle of data across business processes, insights, and analytics.

  • Demonstrated flexibility with a willingness to fill in the gaps and take initiative.

  • Demonstrated ability to seamlessly manage and partner across disciplines; engineering, process business intelligence, capability leads and others.

  • Bachelor’s degree or equivalent experience

Preferred:

  • Experience setting up, managing, measuring performance, and ensuring compliance of a vendor managed service.

  • Hand-on knowledge of managing project delivery through Azure DevOps , proficiency in scoping user stories and creating and tracking to meaningful success criteria for each.

Location/Travel: You may be based anywhere in the United States. Travel may be required, given Covid-19 restrictions, and can be expected to be less than 10%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Partner Investments & Incentives Strategist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Alpharetta, Georgia

Job Description

Global Partner Solutions (GPS) is looking for a talented Partner Strategist to join the Investments & Incentives team. You will play a critical role leading global and local campaigns from strategy to execution, and support custom deal investments across our Partner portfolio. You will drive and manage the end-to-end process for campaign development with both Corp and local teams and ensure the execution of compliant implementation. Additionally, you will ensure readiness on partner campaigns to verify execution is landed and clearly understood, as well as measured.

The Investments & Incentives team is part of a newly formed organization called IISTAR- Investments, Incentives, Strategy, Tools, Analytics, and Reporting. This group strives to be highly collaborative and curious, focused on impact, and proactive problem solvers with a mindset to drive our business forward. We are obsessed with the go-to-market execution, implementation, and performance of our partner investments and incentives portfolio, and we care deeply for the success of our partners and customers. We are analytical thinkers who value quality and appreciate creativity grounded with common sense. We work hard and have fun as well, so if you would like to become a part of our growing team, apply today!

About the Organization:

With the vision to “Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more,” Global Partner Solutions (GPS) is responsible for driving revenue outcomes with Microsoft’s Devices and Services partners through innovative solutions at scale. Within GPS, IISTAR (Investments, Incentives, Strategy, Tools, Analytics and Reporting) drives revenue growth for Microsoft by leading the decisions and governance for the multi-billion portfolio of investments across GPS, while also working with sales segment leaders to create the 3 year strategy for the organization. In addition, IISTAR provides the governance and end-to-end ownership for systems, tools, analytics and compliance for GPS.

Responsibilities

  • Deep engagement with key stakeholders across GPS, Finance, Ops, Ops Finance, Compliance, Business Groups, and others to ensure stakeholder groups’ needs are addressed

  • Be the IISTAR campaigns' subject matter expert working with all stakeholder teams

  • Drive intake process and documentation of campaigns and custom deals

  • Oversight and management of the approval governance model for campaigns including key stakeholder engagement schedule and decision points

  • Develop, manage, and land a thorough communication plan across key stakeholder groups

  • Coordinate the rhythm of the business related to campaign governance

  • Develop and implement campaign's KPI analytics to understand performance including trends in partner behavior and results against investment goals

  • Manage campaigns and custom deals policy exceptions for assigned programs balancing need for flexibility with compliance, precedent, and budget considerations

  • Act as the IISTAR and CELA liaison on matters pertaining to campaigns and custom deals

Qualifications

  • Understanding of partner and/or enterprise selling cycle and business models

  • Exceptional leadership in driving complex, broad, cross-functional engagements

  • Desire to shape and drive company channel strategy through execution

  • Tenacity and an unwavering drive toward action & results

  • Adept at getting things done, and performing amidst ambiguity and complexity

  • Keen ability to build effective relationships with Corporate teams, Field Sales, Operations, and Partners

  • Exemplary communication skills, written and oral, to a broad set of internal and external stakeholders

  • Well organized with strong skills in cross-team collaboration and project management

  • Demonstrated capability in creative problem solving of complex business issues through analytics, data driven insights, organizational skills and sound judgment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Data & Applied Scientist - Microsoft Corporation
Posted: Dec 09, 2020 04:44
Alpharetta, Georgia

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Data & Applied Scientist will work on Data Science initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data and Science in a fast-paced agile environment.

  • Collaborate with other data science teams to develop statistical/machine learning models for customer segmentation, classification and propensity models to develop growth hacks, proactive churn management etc.to guide field teams to successfully execute strategies

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making

Qualifications

Basic Qualifications:

  • 3+ years' of experience of data science, machine learning and statistics

  • 3+ years' of experience with statistical programming in R and/or Python

  • 3+ years of experience with big data systems for ad hoc query and data preparation

Preferred Qualifications:

  • Experience developing Apps, scorecards and reports using similar to PowerBI, PowerApps, Tableau and Flow

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

  • On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Operations Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reno, Nevada

Job Description

The Field Operations and Deal Management Launch team are responsible for implementation change across the Regional Operation Centers (ROCs). With our team based across Dublin, Singapore, Fort Lauderdale and Reno, our responsibilities include:

  • Engagement with Corp Ops Org, assessing Corp Launch portfolio to establish ROC Implementation support required.

  • Own & manage the launch portfolio for the Regional Operation Center (ROCs), leading the implementation of new launches (product, device, program, service, business model, etc.) on behalf of the ROCs.

  • Ultimately team are responsible for ensuring launches land successful across the ROCs for our Ops teams, Partners, Field and Customers.

  • This year we will manage the delivery of approx. 80 different launches.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Microsoft Operations make doing business with Microsoft easy.

Position Description:

The FODM Launch team manage a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, devices, services, business models etc. The Implementation Manager owns the end to end ROC launch process, working across multi stakeholders from Operations, Finance, Trade, Compliance, Fulfilment, Logistics, Legal, Partner Readiness, Support, Policy etc. Implementation Managers provide regional input to launch design, identify ROC impact, establish issues/risks, driving mitigation and resolution, ensure ROC is ready to transact (resourcing, process changes, internal readiness etc), manage launch go-live and warranty process.

This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect.

Responsibilities

  • Ensure all launches land successfully in region, on time, delivering experience customers/partners expect.

  • Provide input to launch design, engage with Corp launch team to ensure regional requirements are incorporated into design.

  • Manage the E2E regional deployment, establish regional structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.

  • Represent our Customers, our Partners and the Field throughout the launch process. Conduct experience mapping sessions ensuring the experience we deliver is in line with customer and partner expectations.

  • Ensure all regional stakeholders understand the impact a launch will have for their orgs, be it transaction volumes, query support, resource impacts etc, and establish plan to manage.

  • Build strong engagement with corporate launch teams and regional launch managers located in other ROC’s. Ensuring consistency in launch execution and adherence to launch framework.

  • Provide regional approval for transition through launch tollgates and recommend launch “Go/No Go” decision.

  • Conduct a launch post-mortem ensuring learnings are incorporated into future launches.

  • Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.

Qualifications

Ideal Candidate Attributes:

  • Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenarios.

Basic Qualifications:

  • A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

  • 5+ years of demonstrated Program or Project and Process Management experience preferably in an Operations environment.

Preferred Qualifications:

  • Demonstrated ability to implement change.

  • Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity.

  • Excellent communication skills with ability to build solid relationships with individuals at all levels.

  • Masters or MBA

  • Demonstrated excellence in thought leadership, innovation and execution management; ability to influence without authority.

  • Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.

  • Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.

  • Challenge Status-quo (Growth-Mindset).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Los Angeles, California

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Los Angeles, California

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Los Angeles, California

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Mountain View, California

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Mountain View, California

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Mountain View, California

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Sunnyvale, California

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal SW/FW Architect - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Sunnyvale, California

Job Description

Microsoft Devices Software team is on a journey to create new experiences with Surface Duo. We believe in building devices that fully express the Microsoft vision. Fundamental part of our strategy is having desirable and powerful devices that enable the experiences people want.

Creating these new experiences and devices involves close partnership between hardware engineers, software engineers, designers, manufacturing along with the various industry partners that closely collaborate to create industry defining firsts. It totally takes a village. Our obsession for the right experience with our passion to enable everyone to do and be their best reflects in the devices we make. Come join us as we build an organization that scales with the challenges of creating new experiences and improving the existing ones.

The Surface development team is seeking a talented senior software development leader with a strong background in shipping consumer devices.

#DSQO

Responsibilities

Job responsibilities will encompass leading and designing complex architecture and design for the product across drivers, firmware, Linux kernel, Android Framework and Android applications on Surface Duo devices. The job is highly dynamic and involves working across various disciplines to successfully deliver the product with the Surface Duo experience and quality.

Qualifications

Basic Qualifications:

  • A minimum of 10 years of experience in software and/or product development

  • 10 years of C/C++, Java design and coding skills in a professional environment

  • 7 years experience shipping high volume consumer devices (Windows, Android, Linux)

  • 7 years experience designing and directing complex architecture that spans multiple technologies from core kernel to the application layer

  • 8 years experience developing kernel mode drivers for Operating Systems (Windows, Android, iOS, Linux)

  • 5 years experience with GPU design, design of display pipelines and display HAL

  • 4 years experience with shipping custom display stacks on top of Android

  • BS in Engineering or equivalent experience

Additional Qualifications:

  • Familiarity with the System On Chip (SOC) Hardware architecture and software for SOC

  • Ability to quickly ramp-up on complex and unfamiliar code

  • Experience with new hardware bring-up and factory manufacturing

  • Experience with leading geographically diverse teams

  • Ability to handle the debugger well to quickly identify and resolve issues spanning multiple subsystems

  • Experience with embedded system software development, especially at a system architectural level

  • Enthusiastic, motivated and self-driven

  • High tolerance to ambiguity and ability make progress in the face of it

  • Strong communication skills and ability to work across multiple disciplines and functions (PM, Test, Hardware Engineers, etc.)

  • Some domestic and international travel will be necessary.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Sunnyvale, California

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Sunnyvale, California

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
San Francisco, California

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
San Francisco, California

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
San Francisco, California

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Bellevue, Washington

Job Description

Microsoft Teams is the hub for team collaboration in Office 365 that integrates people, content, and tools modern workplace teams need to be more engaged and effective.

In Teams Platform, we bring developer innovation - everything from conversational bots to rich canvases, built by leveraging Microsoft Graph into a seamless experience for users.

We are looking for a strong Senior Software Engineer to work on Microsoft Teams Mobile platform. You will have an opportunity to work on modern mobile UX frameworks with teams and technologies across the company. This is an opportunity to be part of a fast-paced, high-impact project to deliver modern experiences to our customers and developers building on the platform. In this role, you will have the opportunity to work on complex problems on mobile (iOS/Android), interface closely with the developer community and contribute to one of the fastest growing product in Microsoft's history!

Responsibilities

Responsibilities

  • You will work on the delivery of high-quality code components that will power the client experiences for our products

  • Own complex features end-to-end, through planning, design, development, release, and maintenance

  • Collaborate with product managers, designers, and fellow engineers to define requirements

  • Maintain code standards regarding quality, privacy, accessibility, security, documentation, etc.

Qualifications

Qualifications:

  • 6-8 years of Software Engineering experience with track record of driving multiple products/versions from inception to delivery. Hands on experience is required with either Android technologies (Java, Kotlin, Dagger), or iOS platform (Objective-C, Swift, CoreData, CoreAnimation, etc).

  • Knowledge of end to end Software development life cycle and Android and/or iOS platform.

  • Ability to work in large teams and mentor new developers to the team

  • Strong knowledge of computer science, algorithms and design patterns

  • Ability to appreciate complex problems with a thorough design and collaborate with multiple partners on common goals.

A degree in Computer Science or related field, or equivalent industry experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Architect - Teams - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Bellevue, Washington

Job Description

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective. It is core to Microsoft’s modern work, modern life & modern education value prop. Teams is the fastest growing app in Microsoft history We are the product that Gartner refers to as "a real game changer!"

The Microsoft Teams Calling, Meetings and devices (CMD) group is focused on brining intelligent, real-time connected/collaboration experiences across Web, Windows, Mac, iOS and Android Teams clients. Additionally, this team is responsible for bringing these calling and meeting experiences to new hardware that gets used in conference rooms, personal and common area phones.

Would you like to be a part of our mission to build the Best in class calling and meetings solution for O365?

Responsibilities

As aTeams architect, you’ll work withinternal Teamssoftware andapplications teamstodrivefuture requirements on machine learning/computer vision applications, prototypedevice proof of concepts, write architecture spec, You can figure out any new technology and can build from the ground up OR leverage the work of others- do what needs to be done- to land a fantastic product and exceed customer/market expectations. Ideal candidate should have experience building and delivering web or mobile applications, solving hard problems in services, machine learning or real-time communications space. Familiarity with Angular/React/HTTPS/SIP/Exchange/Azure all huge pluses.

You will engage with other parts of the company such asAzure,Cortana, Bing, Windows to define a better together story forTeams CMD group. Our team is a little different. We candidly and openly exchange ideas, we adapt quickly and collaborate with commitment, we have each other's backs, we put the product as our top priority, and we listen to learn and with respect. We work hard, play hard, and have a lot of fun. If that sounds like a good fit, please contact us!

Qualifications

The Core skills we are looking for are:

Required:

  • 15+ years professional experience with at least one of the following: C#/C/C++/Java

  • BS degree preferably in CS or related engineering field

Preferred:

  • 10+ years of implementing code level patterns that allow large codebases & teams to scale.

  • Experience driving efforts across product groups and business units.

  • Exposure to networking and telephony protocols such as HTTPS, TCP/IP stack, SIP, ICE, RTP, PSTN, RTCP.

  • Experience developing and maintaining large scale distributed systems on Azure or AWS

  • Demonstrated passion for building great end-user experiences

  • Excellent communication and collaboration skills, and ability to be adaptable and agile in development

  • Strong communication skills andabilityto work across various groupsinternally and externally

  • Knowledge in image processingandcamera pipeline

  • Knowledge inaudioprocessingandaudiopipeline

  • Familiarity in computer vision algorithms such aspeople andobject detection, tracking and recognition

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

//JoinTeams

#TeamsCMDjobs



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Issaquah, Washington

Job Description

Would you like to impact the experience of millions of users per month? Be on the forefront of digital transformation?

The Azure CXP organization was created to accelerate the world class support experience for our customers, empower customers to self-solve their issues, and increase customer satisfaction with their self-help experience. We are developing advanced experiences and creating friction-free advanced support for our support engineers and customers.

We are actively hiring a Software Engineer to join the Azure CXP Team, responsible for designing and building software features, services, diagnostics, web content, and products to provide digital support experiences to customers and support engineers.

This position reports to a Azure CXP Engineering Manager, supporting Microsoft product groups including and not limited to: Devices, O365, Azure and Business Apps.

Responsibilities

Responsibilities:

As an Azure CXP Software Engineer, you will be responsible for building customer and agent-facing digital support capabilities. Key responsibilities include:

Development Lifecycle: A successful candidate should have experience in multiple phases of development cycle and will leverage this experience to design, build, deploy, and maintain online support features for customers.

Technical Excellence: SWEs demonstrate a passion for technology, a curiosity to ‘go deep,’ and an ability to quickly learn, estimate the work effort and build upon past experiences to deliver innovation.

Collaboration: Our engineers work with others within an immediate team, as well as across business units and various groups of the company to co-create solutions.

Customer Focus: Understands how engineering decisions result in added customer value.

Drive For Results: Our SWEs are flexible, adapt to any situation, and navigate ambiguity to solve problems and eliminate obstacles to delivering on-time results.

Required Qualifications

• 2+ yr of Azure/AWS experience

• 5+ yrs of .Net programming

• Deep understanding of data structures, algorithms, programming patterns, and solving complex problems

• Bachelor’s degree in Computer Science or Engineering IT technical discipline or equivalent engineering/software/services experience

Preferred Qualifications

• Experience coding and debugging in languages such as C# or similar modern development languages

• Demonstrated history of excellent analytical and problem-solving skills

• Demonstrated history of good decision-making, conflict resolution, and follow through

• Strong written & oral communication skills

• Experience with cloud technologies such as Microsoft Azure or AWS

• Experience working in Agile process such as SAFE or similar Agile methodologies

• Knowledge of frameworks such as Angular.js, React, Ruby on Rails

• Experience with big data solutions, technologies, and analysis tools such as Azure Data lake, Azure Data factory, etc.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 7th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Software engineers at Microsoft are passionate about building technologies that make the world a better place. At Microsoft, you will collaborate withothersto solve problems and build some of the world's most advanced services and devices. Your efforts on the design, development, and testing of next-generation applications will have an impact on millions of people.

  • Do you want to work on a meaningful and impactful project and make a difference?

  • Are you willing to learn from others and open to new ideas?

  • Do you want to support others to succeed and operate in a highly-collaborative and global environment?

If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

Read on to learn more about opportunities and apply online!

Applications to these opportunities are considered for all available Software Engineering roles including the ones described below.

Responsibilities

Software engineers (SWEs) collaborate with a committed team to design, develop and test the next generation of technology solutions for millions of people.

Software engineers (SWEs) work with teammates to solve problems and build innovative software solutions. You are passionate about customers and product quality, and you provide technical guidance to Program Managers as they consider user needs and product requirements. You will also be expected to demonstrate an ability to learn and adopt relevant new technologies, tools, methods, and processes to leverage in your solutions.

As a SWE, you are dedicated to building software to empower every person and organization on the planet to achieve more.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Inclusive design and accessibility affect all of us, whether we have a disability that is situational, temporal (broken arm), or onset due to aging. To support our mission to empower every person and organization on the planet to achieve more, Microsoft has made a special emphasis on ensuring that all our software and services are accessible to all our users. To meet this goal, we need to know when we have issues and how to fix them. In other words, our tools need to help us more easily and quickly find and fix accessibility issues.#1ES

Responsibilities

We are the Accessibility Insights team within the One Engineering System organization. We have been chartered and funded to improve the quality of the accessibility tools used within Microsoft. In our first few years, we have built developer-centric diagnostic tools for web, Windows desktop, and Android mobile. These tools have been very well received by our initial users and we are looking to extend these tools with more features and coverage. We have also shared these tools with the world as open-source projects.

We have an amazing opportunity for a Software Engineer. We are looking for someone with fluency in building React-based web user experiences in JavaScript or TypeScript. As a member of our team, you would enhance our current experiences, and build new tools and services, all with the goal of making the world’s software more accessible to everyone.

Qualifications

Basic qualifications

  • Demonstrated competence in JavaScript/TypeScript, React, and other open-source web libraries.

  • Ability to demonstrate understanding of algorithms, data structures and other factors that affect code quality, performance, and customer experience.

  • Demonstrated skill in time management and completing software projects in a cooperative team environment.

  • Qualified candidates must have already successfully completed or participated in the Microsoft LEAPProgram and worked in a software engineering environment.

Preferred qualifications

  • Some experience building software outside of the classroom environment like a hackathon, research project or related experience.

Ability to meet Microsoft, customer and/or government security screening requirements for this role.These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

At Microsoft, security is our highest priority. For this specific role, you’ll be focusing on the security of Office suite across platforms, as well as the sensitive data produced in Office. You’ll work with people across Microsoft to drive improvements, while working closely with customers to define and deliver solutions that result in market-leading innovation.

We are looking for passionate, innovative, and results-oriented technical program managers.

The successful candidate is one who loves working directly with customers to understand their needs, and design integrated, seamless security solutions that enable people to use Office tools securely. You are passionate about the security of the cloud and our user’s most sensitive data, and you want to solve real business problems.

We are looking for leaders who like to solve problems and remove obstacles. Our team culture encourages innovation, and we expect team members to demonstrate ownership for their program vision and execution of ideas.

To be successful, demonstrate transparent work prioritization, clear communication, growth mindset, and a consistent track record of delivering results. In role, technical program managers proactively remove roadblocks, and can handle multiple competing priorities in a fast-paced environment. You need to be a positive influencer across diverse teams, effectively rally support for your initiatives, and help deeply technical teams create simple solutions to meet your program goals. You will be responsible for handling business escalations with a data-driven approach to build trust with engineers and senior leaders. As a technical program manager on this security team, you will be responsible for a set of long-term security outcomes.

Responsibilities

Your day-to-day job responsibilities will include:

  • Identifying functional and technical requirements collectinginputsfrom business, security, and technical teams andcustomers.

  • Building technical designs and program plans that strengthenthe broaderMicrosoft security and compliancestrategy.

  • Working across teams at Microsoft to refine your plans and obtain buy-in.

  • Executing the program, providing statustoengineers, senior leaders, and senior executives on a regular basis.

Qualifications

Required

  • Experience working through a completeenterprisesoftware product cycle (from initial design through post-release maintenance.)

  • High tolerance for ambiguity and change.

  • Excellent problem-solving skills.

  • Abilityto be strategic,whilealso drivingtactics and execution as needed.

  • Exceptional collaboration and communication skills, including presentation skills.

  • Strong track record of self-directed execution.

  • Strong track record of informingand drivingdecisions through quantitative and qualitative dataand metrics.

  • Abilityto consider upstream and downstream process impacts and implications.

  • Abilityto establish and manage priorities in a fast-paced environment.

Preferred

  • 8+ years of product management, program management, and project management experience.

  • Experience with or subject-matter-expertise in security concepts and technologies, for example, identity, authentication, threat protection, data encryption, rights management, or loss prevention.

  • Experience with OKRs.

  • Experience working withmarketing and PR to guide product messaging and positioning in the marketplace.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Are you interested in joining a startup within Microsoft where you'll have the rare opportunity to create the future of IT management and help drive the company's Modern Workplace initiative? Microsoft Managed Desktop (MMD) is an Azure cloud-based SaaS service that delivers all aspects of modern IT management for our customers and blazes new paths into the future. We serve a diverse set of customers ranging from financial institutions, government, and even sports teams. Devices managed by MMD are more secure, more up-to-date, and perform better than traditionally managed devices.

Microsoft Managed Desktop (MMD) is a groundbreaking, customer-first offering from the Commercial Management Experiences (CMX) group at Microsoft. We extend the Microsoft Intelligent Cloud platform by leveraging Microsoft identity service (AAD), Microsoft Endpoint Manager service (MEM), device management, endpoint security, and desktop analytics to build a set of global services and operations at scale to create a secure, productive, and turnkey computing environment for enterprises. As MMD is getting rapid adoption, we are looking for a seasoned engineer to join our team to drive engineering infrastructure excellence.

For more about MMD:

Video: https://www.microsoft.com/en-us/videoplayer/embed/RE2RWOt?autoplay=true

Docs: https://docs.microsoft.com/en-us/microsoft-365/managed-desktop/

You will get an amazing opportunity to demonstrate leadership at both business and technology level. You will be part of a diverse, fast growing and agile team working with a motivated team of engineers and product managers. Our culture is more like a startup – we will do what is necessary to help customers be successful and have fun building meaningful products and services!

Responsibilities

As an Engineer in the MMD team, you will get an amazing opportunity to extend your knowledge of several important Microsoft products and technical areas including Windows, Office and our cloud based management suite, and drive product improvements into Microsoft 365.

In this role, you will be part of a team of talented and motivated engineers that will behave more like a startup team. You will do what is necessary with your peers to plan, design, implement and deliver the feature requirements with high quality.

Qualifications

Basic qualifications

  • 2+ years of experience as a software engineer/leader designing, implementing, and shipping cloud services or software products

  • Expertise with web or application development with full-stack (micro-service design)

  • Interface design with coding proficiency in C#/Java, .NET, Python, Node.js, or equivalent languages/frameworks

  • Good software development design, debugging and problem-solving skills

  • Passion for and ability to quickly understand emerging technologies

  • Good communication and collaboration skills

Preferred qualifications

  • Experience with the Microsoft Azure, AWS, Google Cloud or similar cloud platforms

  • Experience with Devops models and agile methodologies

  • Self-motivated, proactive, and results-oriented

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

SENIOR PROGRAM MANAGER

Do you have a passion for gaming and the future of entertainment? Are you excited about the technology that drives innovation in the digital entertainment space? Do you want to work on multiple products that entertain millions of people across the globe on any given day? If so, Xbox Game Studios is seeking a highly motivated and qualified Senior Program Manager to partner with our studios and drive strategic central projects.

We are seeking a candidate that thrives on a challenge and can maintain composure while helping deliver products to market in a fast paced and exciting environment. We are looking for an execution-oriented program manager who will act as a champion for Xbox Game Studios, providing developer education, technical support, and cultivating our developer community. Desirable candidates will have strong technical and collaboration skills in either game platform and/or game production experience and will work across organizational boundaries in support of the broader Xbox Game Studios organization.

Responsibilities

  • Drive vision and strategy for key cross studios projects

  • Act as super connector enabling Xbox Game Studios development teams by influencing partner groups across the org - especially in the areas of platform, services, and store integration

  • Collaborate with key partners across the larger Xbox/MS organizations

  • Act as ‘common voice’ for Xbox Game Studios with platform, services, and store partners

  • Milestone planning, execution, and evaluation

  • Proactive risk management and mitigation

  • Create, update, and present status and information to the Studios and Platform Leadership teams

Qualifications

  • Strong Communication and presentation skills

  • Minimum 5 year’s production experience in either a PM or Developer role on game platform or console/pc game products

  • Production experience with a variety of project management methodologies (Scrum, Agile, Waterfall etc.)

  • Has shipped a minimum of 3 game platform or console/pc game products

  • Experience shipping AAA quality games

  • Has experience managing development projects from concept all the way through to ship

  • Strong project management leadership experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 28th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal SW/FW Architect - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft Devices Software team is on a journey to create new experiences with Surface Duo. We believe in building devices that fully express the Microsoft vision. Fundamental part of our strategy is having desirable and powerful devices that enable the experiences people want.

Creating these new experiences and devices involves close partnership between hardware engineers, software engineers, designers, manufacturing along with the various industry partners that closely collaborate to create industry defining firsts. It totally takes a village. Our obsession for the right experience with our passion to enable everyone to do and be their best reflects in the devices we make. Come join us as we build an organization that scales with the challenges of creating new experiences and improving the existing ones.

The Surface development team is seeking a talented senior software development leader with a strong background in shipping consumer devices.

#DSQO

Responsibilities

Job responsibilities will encompass leading and designing complex architecture and design for the product across drivers, firmware, Linux kernel, Android Framework and Android applications on Surface Duo devices. The job is highly dynamic and involves working across various disciplines to successfully deliver the product with the Surface Duo experience and quality.

Qualifications

Basic Qualifications:

  • A minimum of 10 years of experience in software and/or product development

  • 10 years of C/C++, Java design and coding skills in a professional environment

  • 7 years experience shipping high volume consumer devices (Windows, Android, Linux)

  • 7 years experience designing and directing complex architecture that spans multiple technologies from core kernel to the application layer

  • 8 years experience developing kernel mode drivers for Operating Systems (Windows, Android, iOS, Linux)

  • 5 years experience with GPU design, design of display pipelines and display HAL

  • 4 years experience with shipping custom display stacks on top of Android

  • BS in Engineering or equivalent experience

Additional Qualifications:

  • Familiarity with the System On Chip (SOC) Hardware architecture and software for SOC

  • Ability to quickly ramp-up on complex and unfamiliar code

  • Experience with new hardware bring-up and factory manufacturing

  • Experience with leading geographically diverse teams

  • Ability to handle the debugger well to quickly identify and resolve issues spanning multiple subsystems

  • Experience with embedded system software development, especially at a system architectural level

  • Enthusiastic, motivated and self-driven

  • High tolerance to ambiguity and ability make progress in the face of it

  • Strong communication skills and ability to work across multiple disciplines and functions (PM, Test, Hardware Engineers, etc.)

  • Some domestic and international travel will be necessary.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

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Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Site Reliability Engineer CTJ - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Do you have a passion for high scale services and working with some of Microsoft’s most critical customers? We’re looking for a Software Engineer with the right mix of software development, on-line services experience and passion for quality to envision, design, and deliver Office 365 government cloud service offerings.

Office 365 is at the center of Microsoft’s cloud first, devices first strategy as it brings together cloud versions of our most trusted communication and collaboration products like Exchange, SharePoint, and Teams with our cross-platform desktop suites and mobile apps. The Office 365 Enterprise Cloud team works with Microsoft’s largest enterprise and government customers to deliver features that meet their specific needs and enable cloud adoption. As you would expect, our customers have the highest expectations for feature quality, security, reliability, availability, and performance.

The Site Reliability Engineering (SRE) team provides leadership, direction and accountability for application architecture, system design, and end-to-end implementation. As a Site Reliability Engineer, you will identify and deliver software improvements using your expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our government customers and users.

At Microsoft, we can offer you a strong team, exciting challenges, and a fun place to work. The work environment empowers you to have a positive impact on millions of end users.

The right candidate for this job (is):

Passionate about distributed systems and working with highly scalable services

Enjoys new technological challenges and is motivated to solve them

Excited about making better software and continuously improving the development, integration, and deployment processes

Smart, highly motivated, self-starter who thrives in a bottoms-up, fast-paced, highly technical environment

Effective collaborator, experienced in creating technical partnerships across teams

Unwavering passion for meeting customer demands and delivering a dial tone service

Responsibilities

Design, develop, and deliver the required software engineering to serve and protect O365 government clouds

Own deployment, availability, reliability, performance and customer escalation targets for sovereign environments

Proactively identify and reduce issues through design, testing, and implementation of software-based solutions

Collaborate with Engineering and Program Management partners to translate customer, business, and technical requirements into architectural designs and feature releases

Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability

Work within a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them

Qualifications

Required:

-4 years of experience in operating large scale distributed services.

-4+ years of engineering or systems experience

-strong customer facing skills

-Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

-Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

-Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.

-Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred

-BA/BS in Computer Science, Computer Engineering or related technical discipline, or in place of 4-year degree, an equivalent industry internship or industry software engineering experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

The Dynamics 365 Connected Store team is looking for pioneers to transform the modern physical retail workplace. We use emerging technologies – including computer vision, IoT, and machine learning – to augment and improve the professional lives of retailers and their shoppers around the world. Intuitive experiences on built on an AI driven insights engine (on the edge and a highly scalable cloud service) will allow sensors to become the eyes and ears of the modern physical retail store, allowing retailers to enhance shopper experiences, empower their floor associates and operate more effectively.

Our mission is to bring the same data driven decision making to physical stores as is available for top of line online retail experiences. All this backed by a paramount focus on Shopper privacy. Since every space is unique, the Connected Store needs to enable its users to customize the system for their own unique needs.

We are currently looking for an experienced and passionate Principal Program Manager with experience in low code – no code patterns in enabling Connected Store users to enhance and customize the product for the needs of their space.

Your areas of responsibility will include identifying the patterns of extensibility that will allow citizen developers or makers (using low code no code patterns) to build value around the Connected Store. An ideal candidate will have deep technical expertise and experience in maker/ citizen developer extensibility, low-code no-code development patterns and tooling. Knowledge of distributed systems and computer vision models is a plus. You will work closely and in partnership with teams in the Business Applications eco system (Dynamics, Power Platform and Power BI) including science and design teams to build the future of retail. You will be responsible for driving the tooling and related extensibility aspects of the Connected Store, using a x-team technical roadmap to achieve customer and ecosystem value.

Responsibilities

  • Define scenarios that enable low code no code extensibility patterns

  • Influence the product and the service across the division and ensure the creation of a rich eco-system of ISVs, SIs and makers

  • Own, design and deliver product experiences to disrupt/ enhance the effectiveness of traditional retail operations workflows

  • Own and drive relationships with partners using the partner strategy defined to successfully deliver customer value

Qualifications

  • Graduate degree in computer science or related fields or relevant work experience

  • 12+ years of Product/Program Management experience on an enterprise cloud product

  • Proven track record of customer ecosystem management with experience in driving relationships at the CxO level

  • Experience in low-code no-code tooling and SaaS based extensibility frameworks

  • Experience in driving market research and defining product vision and roadmap for net new offerings

  • Effective communicator with cross-group collaboration skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#BAGJOBS

#BAGPRINCIPAL



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 26th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Finance Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

SMC Finance and Learning Finance manages $30B+ in Commercial and Learning revenue while managing a full P&L and operations across 8 Sales Centers supporting customers from Corporate to Small businesses. The Demand Response & Customer Success Organization operates within SMC and is primarily focused on Customer Acquisition, primarily in SMB (Small & Medium Businesses). During its first 5 years, the organization has tripled in size and has continued to attract investment to build out an innovative, dynamic, marketing-informed digital sales model across Microsoft focused on Azure, Modern Workplace, and Business Applications cloud products. In supporting this business, we:

  • Land the Intelligent Digital Sales vision to continue to transform our business and customer engagement.

  • Drive resource allocation and investments through programs and sales motion insights, ensuring optimal returns aligned with business priorities.

  • Build trust with our customers and business partners in a compliant way.

  • Empower and care for our people to be a top performing while driving an inclusive culture.

The Demand Response Finance Analyst focuses on three important pillars around analytics:

  • Bridging disparate data sources to create a connected view of business health, KPIs, ROI, etc.

  • Develop productivity and analytics models to enable quick decisions to refine, continue, or eliminate.

  • Provide analytics support for a rapidly growing Business Reporting, and to help inform key decisions.

  • Providing support for and oversight of the business’ financial data & systems, including the Finance Engine which credits recorded sales opportunities against Microsoft’s financial systems of record (MS Sales, Azure Health Report).

Responsibilities

  • A growth mindset, with a startup approach that drives business impact, and continuously learn.

  • Actively contribute to and build strong collaboration within diverse and virtual teams with Engineering, Sales Excellence, Finance, and WCB business partners.

  • Leverage technology and others to be more efficient to deliver insights and recommendations to our customers and business partners.

  • Simplify and concisely tell the story. Microsoft values and ethical behavior are critical to our culture.

  • Accountable for providing data and analysis to drive decision making with an ROI culture and discipline across the Demand Response, Customer Success Management, and Cloud Acquisition Organization.

  • Responsible for ensuring business data cube(s) have correct business data and supporting the reporting team through delivery of analysis to support data requirements and accuracy.

  • Deliver focused insights to drive efficiency on the use of Opex (HC, external resources, marketing).

  • Share learnings of prior analysis while also maintaining a history to assess progress.

  • Source data for business cases or investible models so leadership can quickly add $ if resources are available.

  • Focused areas will be supporting analysis for Business Reporting, LTV, CAC, Target Setting, financial modeling, business case documentation, and monitoring success metrics on decisions and investments.

  • Accountable for the accurate performance of the business’s Finance Engine and associated data systems that provide business financial results.Key Indicators of Success:

Key Indicators of Sucess:

  • Business decisions are informed by strong analytics and accurate data.ROI/KPI and other analytics and success metrics are delivered regularly to Demand Response leadership.

  • The monthly rhythm of business financial reporting is accurate and automated.

  • Thriving in being “behind the scenes” of helping an 800-person organization succeed, with an opportunity to also build relationships with sales managers and leaders, and WCB leadership.

Qualifications

  • 2+ years of active experience in similar role.

  • Knowledge of SQL (Intermediate/Basic), Excel (Advanced, Intermediate) required.

  • Knowledge of statistics and/or analytical methods and frameworks preferred.

  • Knowledge of Microsoft financial systems – Azure Health Report, MSSales preferred.

  • Experience in Multinationals with multi-product/multi-segment finance roles is recommended.

  • Strong understanding of financial modeling and statistics.

  • BA/BS or advanced degree in Finance, Economics, Statistics, or related field preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

The C+AI org is looking for smart, agile, and intellectually curious engineers who love creating and building things that delight and protect our customers. You will be working with a team of amazing engineers, PM and designers, and work closely with our partners across Microsoft to deliver large scale, distributed architectures and features.

*By applying to this role you may be considered for multiple opportunities with C+AI.

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

By applying to this position, you are being considered for multiple like positions within our C+AI organization.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Be a part of the digital transformation revolution! The Internet of Things (IoT) is changing the business landscape and Microsoft has emerged as a leading innovator in this field. The Azure IoT team is building the Microsoft IoT platform which will support a commanding share of the 50 billion IoT devices predicted to be online by the end of this decade.

As the Internet of Things continues to grow and billions of devices get connected, compute is moving from the cloud to the edge. Running cloud compute on the edge enables processing of high frequency data and reacting to inputs with low latency, while also ensuring business continuity when connectivity is not guaranteed or not available. The Azure IoT Edge platform streamlines connecting IoT device and managing them at scale in a secure manner from the Cloud. It enables connected devices to function in transiently connected networks and offers local compute for intelligent data processing and low latency control logic at the edge.

We are looking for an experienced Principal Engineer to join the Azure IoT Edge team and help define our roadmap to serve high profile customers. You will be part of the team that will help define the strategy to extend Cloud workloads to the Edge, enable or facilitate a seamless operational experience for cloud and devices, design and develop new programming paradigms, build mission critical technology that is being deployed in smart factories, automotive, smart buildings, and many other scenarios.

Responsibilities

Responsibilities

  • Work with senior leadership of Azure IoT organization to define technology roadmap for Azure IoT Edge

  • Design and develop innovative solutions for connectivity and security

  • Design and develop highly available services for Edge devices on Linux and Windows

  • Connect with major customers in the industry to both diagnose and provide solutions for their technical scenarios

  • Participate in coaching and mentoring activities for the Edge team and the Azure IoT organization

Qualifications

Qualifications

  • 10+ years of professional software development experience

  • Proven ability to work across team boundaries to drive successful large-scale, cross-organizational initiatives

  • Proven ability to deliver innovative and durable solutions for ambiguous problems

  • Excellent communications skills and proven track record of successful customer engagements

  • Proven ability to drive adoption of effective processes and engineering practices

  • Extensive design experience and fluency in design patterns for both client and micro-services, with attention to security, reliability and scalability

Master’s degree in computer science or a related field

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

xAzureIoTPlatformx

xAzureIoTSWEx

xAzureIoTx



Job Detail

Senior Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

The Identity team at Microsoft believes in empowering all organizations to achieve more with secure, flexible, and highly personal digital relationships. As more customers digitally transform, embracing cloud-based identity as a service, the lines between employee, customer and partner identity are blurring, and the distinctions between solutions for traditional business-to-business and business-to-consumer relationships are beginning to fall away. This need for external identities access management is an important trend and an opportunity for both product and business innovation.

External Identities is part of the fast-growing Azure Active Directory suite of Enterprise and Mobility Services. We design, build, and operate two of the most popular identity services, Azure Active Business to Business (B2B) and Azure Active Directory Business to Customer (B2C). Together they are used by millions at work and play every day, around the globe. We are working on an integrated service that provides a shared fabric for customizable identity, where our customers can connect to users with digital identities from any other business as well as services like Facebook, Google, WeChat, Yahoo, Twitter, or others based on open standards.

We are at the beginning of a very exciting journey. To help us take the next steps, we are looking for collaborators who think differently and also believe in the transformative abilities of identity in the cloud. With your help we can design and build the future of digital relationships of all kinds for all of Microsoft's customers. #IdentityJobs

Responsibilities

In this role you’ll be part of a team of talented program managers working with stakeholders across engineering, design, business, marketing, sales, customer engagement and others, defining the next generation of External Identities experiences in Azure Active Directory. You'll have many opportunities to learn some key identity and security concepts, and experiment. What’s really important is that you can bring people together, generate energy, drive clarity, and deliver results in a team environment. Importantly, you'll connect deeply with customers, understand their needs and scenarios, and inspire and guide the team to build great customer-focused solutions.

Qualifications

We are looking for candidates from all different backgrounds and will highly value those who bring excellence in strategic thinking, leadership, interpersonal skills, and the ability to influence without authority.

In addition, you'll need:

  • Excellent written and oral communication

  • Passion for understanding customer needs, and driving customer high satisfaction and engagement

  • Ability to define product features, solutions, and plan product milestones

  • Ability to prioritize features and plan across inputs from customers, business, and others

  • Ability to collaborate across teams and organizations

  • Outstanding problem-solving skills

  • Five (5) years' experience in program management, product management, or other related role

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Research Intern - Applied Sciences Group - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

This is a fascinating chance to show and sharpen your skills in computer vision and machine learning with cutting edge research topics in industry. During this internship, you will work closely with leading researchers in computer vision, practitioners, and software engineers to generate and evaluate state-of-the-arts. You will be encouraged to summarize your research outcome into scientific papers or to be incorporated into new products that change our world.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Additional Responsibilities

Work with an interdisciplinary team on real-world applications of computer vision, machine learning geared towards applications for devices.

Develop novel machine learning models and algorithms for computer vision or graphics applications.

Design and evaluate machine learning experiments.

Write and present your findings in technical documents or papers

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must be currently enrolled in a Master's or PhD program in Computer Science or a related STEM field

  • Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship

Preferred Qualifications

  • Knowledge of machine learning models and algorithms; typically, this means that you are enrolled in a PhD program in the area of computer vision, machine learning, computer graphics or a related field and have demonstrated proficiency through one or multiple publications at relevant venues;

  • Good spoken and written English;

  • Working knowledge of basic computer vision tasks of segmentation/detection/object tracking/classification/image synthesis, signal processing – such as signal denoising, signal extraction, etc;

  • Experience in handling and processing large datasets of videos and images;

  • Experience in software development practices and one or multiple of the following programming languages and libraries: Python, C++, OpenCV, TF/PyTorch/Keras;

  • Experience with any of the following:

  • Image quality metrics, high-definition imaging, image enhancement

  • Biomedical applications of computer vision

  • Deep learning model quantization

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
New York, New York

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
New York, New York

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
New York, New York

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Datacenter Technician Sr. - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Ashburn, Virginia

Job Description

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Datacenter Technician (SDCT).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I SDCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

#COICareers #Buildthecloud #ChangetheWorld #WeSeeYou #RepresentationMatters

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As a successful Datacenter Technician, your success is measured by:

  • Learning and living the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.

  • Empowering a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.

  • Developing positive working relationships with internal teams and external stakeholders

As a successful Senior Datacenter Technician, your day-to-day work will include:

  • Support deployment of on-site datacenter physical infrastructure

  • Install, Replace and Troubleshoot Cables and Hardware

  • Handle data bearing devices (ex. Hard drives, solid state drives, etc.)

  • Work within a ticket-based environment

  • Movement of equipment using pallet jacks or other assisted lifting equipment.

  • Perform shift-based tactical management tasks such as prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of Technician activities in accordance with Microsoft’s internal polices and service level agreements.

  • As required, assist Datacenter Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management to address high work volumes.

Qualifications

Microsoft reviews all applications that meet the below Required Qualifications.

This shift is a 12 hour night shift - 7pm-7am. One week sun-wed and next week sun-tue.

For this role, you are welcome to apply if you meet the following Required Qualifications:

  • High School Diploma or equivalent

  • Basic knowledge of computer hardware and components

  • Two (2) years or more supporting IT equipment or related technology

While not required, we also look for the following Preferred Qualifications:

  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

  • Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.

  • Basic working knowledge of Data Center Environments (e.g. Power Redundancy, PDUs, Cooling, etc.).

  • Able to communicate effectively with multiple stakeholders.

  • Proficient in written and oral English communication to support regional and global teams.

  • Desire to learn, grow, and develop new technical skills.

  • Flexibility to work non-standard business hours that may include weekends and/or holidays.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

  • Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#COICareers

#DCTechLog



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chevy Chase, Maryland

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chevy Chase, Maryland

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chevy Chase, Maryland

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Fargo, North Dakota

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Fargo, North Dakota

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Fargo, North Dakota

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chicago, Illinois

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chicago, Illinois

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Chicago, Illinois

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Support Engineer - Azure - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Las Colinas, Texas

Job Description

Customer Experience & Success

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Are you interested in the cloud business? Are you motivated by customer success? The Azure PAAS Dev Support team is strategic to Microsoft enabling customers to develop, test, and deploy solutions in the cloud. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions.

The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service rather than on-premise Microsoft products, and to work in collaboration with multiple Microsoft teams, including product group engineering and operations.

Microsoft Azure’s open cloud platform enables customers to quickly build scalable always up cloud services. As a Support Engineer on the “ Azure Developer Support Team ” within Global Business Support, you will work directly with developer customers who range from small software developers to global Fortune 100 corporations. You will be a member of an exciting team that solves challenging Microsoft Azure cloud service problems. You will work with other engineers to debug, troubleshoot, correct code, and help resolve customer issues.

Responsibilities

  • Leverage the people and resources put at your disposition to speed the resolution of the customers issue. Time is of the essence in the cloud.

  • Analyze customers Azure problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, correcting code, and taking responsibility to see that the issue is fully resolved.

  • Communicate technically complex information with Microsoft’s developer customers via email, telephone, and electronic services.

  • Working with customers when their site is down requiring calm empathy. Results will be measured via customer surveys.

  • Continually learn technologies and develop deep expertise then share that knowledge with the team. The objective is to grow into a subject matter expert in one of the many areas of Microsoft Azure: compute, storage, cache, or service bus, service fabric (microservice).

  • Document work completed, and time spent on customer issues.

  • Create advanced technical content including Blog articles, samples, and training.

  • Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.

  • Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.

  • This position requires collaboration with customers and Microsoft employees including managers, support engineers, account managers, operations, and product development teams.

Qualifications

Required:

  • 1+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutionsin a team environment

  • 2+ years of software development experience with C#, ASP.NET, or Java

  • 1+ years of customer support or software development experience in three or more of the following: Cloud Application development or support experiences with PaaS services (Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, etc.)

  • B.S. degree in C.S. (or similar degree) or equivalent experience

Preferred:

  • Excellent written and verbal skills, including the ability to provide clear instructions and communicate complex technical information effectively.

  • Problem Solver and Critical Thinking - handle technical and challenging customer situations

  • Ability to debug applications written in native or managed code

  • Demonstrable troubleshooting skills

  • Team Player and Cross-team collaboration

  • Passion for technology and customer support

  • Networking skills, and cloud development are a definite positive.

  • Working knowledge of web services and technologies is desirable.

  • Software Development experience desired in one or more of the following: Service Fabric or Azure Cloud Services, REST API, .Net development, IIS, .NET Framework SDK, Java API/SDK, Software development experience with C++ or C#, Debugging code (WINdbg, Visual Studio Debugger), Linux, Mac, Java, PHP, Node.js, Python or Ruby

  • Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Las Colinas, Texas

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Las Colinas, Texas

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Las Colinas, Texas

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reston, Virginia

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reston, Virginia

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Site Reliability Engineer CTJ - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reston, Virginia

Job Description

Do you have a passion for high scale services and working with some of Microsoft’s most critical customers? We’re looking for a Software Engineer with the right mix of software development, on-line services experience and passion for quality to envision, design, and deliver Office 365 government cloud service offerings.

Office 365 is at the center of Microsoft’s cloud first, devices first strategy as it brings together cloud versions of our most trusted communication and collaboration products like Exchange, SharePoint, and Teams with our cross-platform desktop suites and mobile apps. The Office 365 Enterprise Cloud team works with Microsoft’s largest enterprise and government customers to deliver features that meet their specific needs and enable cloud adoption. As you would expect, our customers have the highest expectations for feature quality, security, reliability, availability, and performance.

The Site Reliability Engineering (SRE) team provides leadership, direction and accountability for application architecture, system design, and end-to-end implementation. As a Site Reliability Engineer, you will identify and deliver software improvements using your expertise in software development, complexity analysis, and scalable system design. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant, meeting the expectations of our government customers and users.

At Microsoft, we can offer you a strong team, exciting challenges, and a fun place to work. The work environment empowers you to have a positive impact on millions of end users.

The right candidate for this job (is):

Passionate about distributed systems and working with highly scalable services

Enjoys new technological challenges and is motivated to solve them

Excited about making better software and continuously improving the development, integration, and deployment processes

Smart, highly motivated, self-starter who thrives in a bottoms-up, fast-paced, highly technical environment

Effective collaborator, experienced in creating technical partnerships across teams

Unwavering passion for meeting customer demands and delivering a dial tone service

Responsibilities

Design, develop, and deliver the required software engineering to serve and protect O365 government clouds

Own deployment, availability, reliability, performance and customer escalation targets for sovereign environments

Proactively identify and reduce issues through design, testing, and implementation of software-based solutions

Collaborate with Engineering and Program Management partners to translate customer, business, and technical requirements into architectural designs and feature releases

Drive efficiencies through software improvement and root cause analysis resulting in service delivery, maturity, and scalability

Work within a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them

Qualifications

Required:

-4 years of experience in operating large scale distributed services.

-4+ years of engineering or systems experience

-strong customer facing skills

-Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

-Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

-Candidates must have an active TS and be willing to upgrade to TS/SCI (with polygraph) or have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance.

-Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred

-BA/BS in Computer Science, Computer Engineering or related technical discipline, or in place of 4-year degree, an equivalent industry internship or industry software engineering experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reston, Virginia

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Charlotte, North Carolina

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Charlotte, North Carolina

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Charlotte, North Carolina

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Support Engineer - Azure - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Charlotte, North Carolina

Job Description

Customer Experience & Success

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Are you interested in the cloud business? Are you motivated by customer success? The Azure PAAS Dev Support team is strategic to Microsoft enabling customers to develop, test, and deploy solutions in the cloud. Azure is a growing leader in the cloud market with Azure Support enabling customer success and providing a key differentiator when customers make buying decisions.

The opportunity for you is to be part of the evolution of Azure and cloud support services, to be constantly challenged as the Platform expands to provide broader capabilities to customers, support customers using a service rather than on-premise Microsoft products, and to work in collaboration with multiple Microsoft teams, including product group engineering and operations.

Microsoft Azure’s open cloud platform enables customers to quickly build scalable always up cloud services. As a Support Engineer on the “ Azure Developer Support Team ” within Global Business Support, you will work directly with developer customers who range from small software developers to global Fortune 100 corporations. You will be a member of an exciting team that solves challenging Microsoft Azure cloud service problems. You will work with other engineers to debug, troubleshoot, correct code, and help resolve customer issues.

Responsibilities

  • Leverage the people and resources put at your disposition to speed the resolution of the customers issue. Time is of the essence in the cloud.

  • Analyze customers Azure problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, correcting code, and taking responsibility to see that the issue is fully resolved.

  • Communicate technically complex information with Microsoft’s developer customers via email, telephone, and electronic services.

  • Working with customers when their site is down requiring calm empathy. Results will be measured via customer surveys.

  • Continually learn technologies and develop deep expertise then share that knowledge with the team. The objective is to grow into a subject matter expert in one of the many areas of Microsoft Azure: compute, storage, cache, or service bus, service fabric (microservice).

  • Document work completed, and time spent on customer issues.

  • Create advanced technical content including Blog articles, samples, and training.

  • Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.

  • Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.

  • This position requires collaboration with customers and Microsoft employees including managers, support engineers, account managers, operations, and product development teams.

Qualifications

Required:

  • 1+ years of experience in a customer facing or customer support role with troubleshooting and problem-solving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutionsin a team environment

  • 2+ years of software development experience with C#, ASP.NET, or Java

  • 1+ years of customer support or software development experience in three or more of the following: Cloud Application development or support experiences with PaaS services (Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, etc.)

  • B.S. degree in C.S. (or similar degree) or equivalent experience

Preferred:

  • Excellent written and verbal skills, including the ability to provide clear instructions and communicate complex technical information effectively.

  • Problem Solver and Critical Thinking - handle technical and challenging customer situations

  • Ability to debug applications written in native or managed code

  • Demonstrable troubleshooting skills

  • Team Player and Cross-team collaboration

  • Passion for technology and customer support

  • Networking skills, and cloud development are a definite positive.

  • Working knowledge of web services and technologies is desirable.

  • Software Development experience desired in one or more of the following: Service Fabric or Azure Cloud Services, REST API, .Net development, IIS, .NET Framework SDK, Java API/SDK, Software development experience with C++ or C#, Debugging code (WINdbg, Visual Studio Debugger), Linux, Mac, Java, PHP, Node.js, Python or Ruby

  • Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Manager, Security Customer Success Unit - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Alpharetta, Georgia

Job Description

Do you want to join a new and growing team focused on the success of our customers? Are you experienced in building out efficient sales operations for a dynamic and diverse organization? If so, we want to talk to you!

The new Worldwide Security Solution Area in Customer Success (CS) is looking for an experienced Business Manager to support the General Manager (GM) of this newly formed team. If you have extensiveexperience working with senior leaders, aligning and landing worldwide business priorities, building communication, leading strategic projects, and have a passion for people and technology and process, apply today!This role is a key enabler to ensure left-to-right alignment spanning the global Security Solution Area at Corporate and in the Field. You will work closely to support the Security GM and leadership team be successful from a people and business outcome perspective to drive customer success. A successful candidate should be comfortable engaging withexecutives and enjoy a very dynamic environment.

About the Organization:

In Customer Success, we listen to ourcustomers, and help accelerate adoption and usage of Microsoft technology. We learn from theirexperiences and champion their feedback to engineering teams to deliverworld-class cloud services that help customers achieve theirbusiness outcomes and maximize their potential.

Responsibilities

As a Security Solution Area Business Manager, you will partner closely with the Security leadership team, Customer Success Unit (CSU) leaders, as well as stakeholders within Business Groups, Solutions Team Unit (STU), Engineering, FastTrack, and One Commercial Partner (OCP). Bringing capabilities to coordinate across organizations, quick execution, and Security expertise is essential in this role. These capabilities are key in order for the organization to execute effectively and efficiently in service of delivering on strategy, core priorities and fiscal targets as measured by business outcomes and a healthy scorecard. This position requires strong analysis and the ability to manage high impact work on short deadlines.

Responsibilities include:

  • Work closely with the Security CSU GM to support creating, landing, measuring and executing the Security priorities and commitments.

  • Provide additional capacity for strategic projects including program development, field landing, and cross-org alignment.

  • Build and manage the success of the team to a set of key performance indicators which align with the goals of the Worldwide Security Solutions Area.

  • Create and manage the rhythm of business (ROB), including all-hands, staff meetings, executive reviews, etc. to help the business run smoothly and effectively.

  • Build and deliver internal & external comms plan of record, Executive All Hands, newsletters, executive emails, events, customer stories, etc.

  • Manage organizational health via org programs.

  • Keep the Leadership Team on track for assigned actions.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

  • Works across various company stakeholders to drive alignment on business outcomes to support Security workloads and help Security show up as a single voice. Serves as a key connecting person with Engineering, product marketing, Solution sales team, FastTrack and One Commercial Partner to develop and align a single sales/consumption motion.

Qualifications

We are looking for a passionate, forward-thinking, results-oriented leader with exceptional sales operations experience, and most importantly, have a people-focused mindset. The role focuses primarily on excellence in execution – rapid prototyping to build, test, learn, and repeat.

  • 4+ years of progressive experience in a fast paced, project management, or business management focused role.

  • The position requires an individual who understands how to get things done through influence by leveraging your extensive interpersonal and collaboration skills. Self-directed, team player: if I don’t know how to get something done, I’ll find someone that does. You must have experience in execution and building relationships and working with executives at all levels.

  • A strong team player, a natural advocate for teammates, and someone who seeks to support collective business outcomes

  • Strong knowledge and experience working with engineering, corporate headquarters, field teams, and customersat a senior levelis an excellent advantage.

  • Enjoy working under pressure and deadlines, with a strong ability to manage ambiguity and uncertainty, while driving clarity.

  • Ability to work across organizational boundaries to build alignment and drive closure on issues andresults;good project management skills.

  • Competency in the areas of cross group collaboration, creative problem solving, process development and strategic development.

  • Strong organizational skills, excellent execution, andfollow throughskills.

  • Abilityto adapt and changewiththe needs of an incubating business.

  • Manages confidentiality without exception; demonstrates outstanding judgment.

  • Abilityto manage multiple tasks/projects simultaneously.

  • High personal accountability for self and others and models Microsoft values

  • Bachelor’sdegree in business, finance, or related field, or equivalent strongly recommended.

Location : Open to anywhere in the US, but preferred Redmond, WA

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Area Planning & Operations Lead, Business Excellence & Operations, WCB - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Alpharetta, Georgia

Job Description

The Global Capacity Planning and Management (GCPM) team is part of the Worldwide Commercial Business (WCB) organization within the Business Excellence and Operations (BEO ) organization. GCPM has a mandate to partner with both the Microsoft Consulting and Customer Experience & Support leadership to achieve Operational Excellence. We enable operational excellence by ensuring the right resources, with the right skillset, are available at the right time, and the right location.

We have an opening for a seasoned business program manager to become the Area Planning and Operations Lead (APOL) and serve as a centralized GCPM contact for Customer Experience & Support (CE&S) and the Global Pool leadership teams. You will partner with the Global Cross-Solution Delivery Team (GCD) and the Global Technical Team (GTT) leadership teams. The APOL will provide capacity management and insights for the Customer Experience roles within the Global Pool teams, with a goal of enabling capacity health and successful business outcomes, for both our internal and external customers through successful staffing execution.

Responsibilities

Responsibilities

  • Act as a central point of contact for the Global Pool leadership stakeholders into GCPM and the broader Business Excellence and Operations (BEO) organizations, helping connect leadership to the right resources, and leading communication and change management efforts with the GLOBAL POOL teams in support of capacity GCPM functions.

  • Collaborate across the GCPM team matrix in support of the CE&S Global Pool capacity needs, partnering closely with finance and CE&S business management, and CE&S operations organizations in support of Domain capacity health and complex staffing needs.

  • Provide support to the Global Pool delivery leadership team to successfully land capacity demand planning Budget and Quarterly Forecast deliverables for both the Customer Experience and Customer Success Account Manager delivery roles by providing key insights, feedback, and inputs from Global Pool to the central capacity planning team and vice versa.

  • Seek to drive clarity of capacity trends and outlooks by presenting to the Global Pool stakeholders by aligning with their business ROB; provide forward looking business visibility based on insights trends and analysis, proactively identifying risks or challenges in staffing, through workforce and capacity planning, that may impact business deliverables.

  • Partner with your internal peer teams to centralize IP, knowledge sharing, and best practices to deliver a consistent stakeholder experience while maximizing our team talent and driving efficiency in landing deliverables.

Key Success Criteria and Competencies required

  • Future orientation balanced with current state through strategic and systems thinking and a global mindset.

  • Influencing stakeholders to achieve impact through collaboration, presence, and strong communication skills.

  • Judgment based Scoping of problems by identifying key issues, inputs, stakeholders, and outcomes. Applies a broad functional knowledge base to solve problems with confidence and persuades others.

  • Dealing with Ambiguity

  • Change Management

  • Analytical problem solving

  • Relationship Building and Collaboration

Qualifications

  • 7+ years of program management experience in areas related to Capacity Management, Planning, Analytics, Finance, Operations, Services delivery etc.

  • Ability to achieve results through influence across multiple organizations in a large-scale matrix environment.

  • Knowledge, understanding and/or experience of resource management, capacity planning, financial and operational functions of a delivery organization (i.e., budget, time tracking, optimizing cost, capacity management)

  • Ability to develop strong, productive relationships with colleagues, management, and senior leaders to meet targeted objectives.

  • An analytical mindset with the ability to define metrics, reports, interpret results, and make recommendations on appropriate courses of action.

  • Excellent communication, collaboration, organizational, time management, presentation, and writing skills.

  • Proactive, self-motivated, and team-oriented with strong capabilities to lead and thrive in start-up type organizations.

  • Ability to effectively prioritize and coordinate multiple work streams of activities.

  • Bachelor’s in business, information technology, Finance, Operations, or related field, and/or equivalent experience

Location/Travel: You may be based anywhere in the United States. You can expect limited global travel, less than 10%, when Covid-19 restrictions are lifted.

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

For more information, visit www.microsoft.com/ConsultingServices.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#bizops



Job Detail

Customer Engineer, Applications and Infrastructure, Global Tech Team - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Alpharetta, Georgia

Job Description

Customer Engineer (CE) for the Global Technical Team (GTT)

We are looking for Customer Engineers to contribute to our Customer’s Application & Infrastructure success by driving adoption, consumption, and support of our products.

Customer Engineer (CE) in GTT is a customer-facing, advisory role delivering unique value to Enterprise customers. Keys to success include removing hurdles and increasing consumption. CEs are expected to provide technical expertise including risk assessments, operational excellence and optimizing a customer’s cloud or on-premises environment. CEs provide support delivery services, as well as technical readiness, through Customer’s Support contract. As a CE in GTT, you will be part of a global team delivering services remotely or on-site.

Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

.

Responsibilities

The Impact You’ll Be Making

Delivery - 50%

  • Demonstrates expertise in a specific solution, or several products, feature functions, or services.

  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.

  • Deliver effective service by analyzing trends and common themes across customers.

  • Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.

  • Gather customer feedback on products and services.

Deliver Results through Teamwork - 25%

  • Model personal accountability and teamwork.

  • Seek opportunities to drive business growth by collaborating with multiple team members.

  • Partner with stakeholders to provide and drive actionable feedback cross broader Customer Success Unit (CSU), Product and Engineering team and Microsoft Services.

  • Reuse and update existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 25%

  • Seek opportunities to drive business growth by understanding customer and partner requirements then mapping the adoption and optimization of Microsoft technology solutions accordingly.

  • Drive and Support innovation by focusing on industry solutions and customer business outcomes on the Microsoft platform.

  • Share knowledge through communities.

  • Intentionally cultivate relationships, credibility, and loyalty with customers and partners.

Qualifications

Required Qualifications:

  • At least 5 years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.

  • At least 5 years of experience in at least one of the following technical domains:

Applications Solutions (PaaS) - Developing, debugging, performance tuning and supporting any of the following:

  • Dev Ops and knowledge of Azure Web Apps/App Services, Web Application Firewall, Azure PaaS, Service Fabric

  • AKS, Key Vault, Managed Service Identity, Azure AD App Authentication/OAuth

  • Kubernetes Services/Containers

  • API Management, API Connections

  • Logic Apps/Function Apps

  • Notification Hubs

  • C#, .NET Framework/.NET Core, Java, Python or related

Infrastructure Solutions (IaaS) - Core Azure Infrastructure technologies including any of the following:

  • Azure Virtual Machines and Scale Set knowledge

  • Azure Virtual Network, VPN, Load Balancer (L4/L7), Traffic Manager, CDN, Azure DNS, routing & routing protocols like BGP, firewall concepts

  • Azure Storage Account, Disk, Snapshot, Backup, Site Recovery, file sync

  • Knowledge on ARM Templates, PowerShell and CLI management, Azure Automations

  • Subscription and Governance Management (Policy, Management Groups, Cost, Blueprint), RBAC

  • Azure Monitoring and Azure Identity

  • Containers and/or Kubernetes and/or OpenShift (infrastructure perspective) Azure Identity experience preferred, including any of the following: Azure AD, PIM, Conditional Access, MFA, Azure AD Connect, Password less sign-ins

Additional Qualifications:

Professional

  • Enjoy building and cultivating relationships with senior IT and business decision makers.

  • The ability to explain complex topics in ways that can be understood by technical and business decision makers.

  • Analytical Problem Solving

  • Building Customer/Partner Relationships

  • Product & Technology Expertise

  • Technical Leadership

  • Value Selling

  • International experience and opportunity to leverage communication in other languages is possible.

  • Percentage of travel: 50%-75%. Note: Currently, travel is opt-in. However, that is subject to change based on each country-specific travel advisories.

Education

  • Bachelor's degree in Computer Science or equivalent .

  • At least one of the following Microsoft Certifications would be preferred:

  • Azure Administrator - Exam AZ-104

  • Azure Security Engineer - AZ-500

  • Azure Solutions Architect Expert - AZ-303 & AZ-304

  • Azure Developer - AZ-204

  • DevOps Engineer Expert - AZ-400

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

CSM Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Responsibilities

Responsibilities:

This Customer Success Manager (CSM) Manager role will directly manage full-time employees (FTE) and/or vendor CSMs or CEs (Customer Engineers) that will cover managed Modern Work customers in their territory. This is an exciting role that will help create bonds with our Modern Work customers and will fuel customer success, retention, growth, renewal and advocacy.

  • Drive usage growth of "Modern Work" workloads (Microsoft 365 with a focus on Microsoft Teams Meetings and Platform and Apps on Teams) through Customer Success excellence; reducing competitive threat.

  • Hire, develop, support, coach and enable CSMs or CEs to ensure effective delivery against priorities.

  • Role Model One Microsoft - exceptional cross-team collaboration and communicator. Partner with all required Microsoft stakeholders in the subsidiary to drive CSM and CE role clarity and effective cross-team collaboration.

  • Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.

  • Manage your Area’s coverage and role orchestration model balancing customer needs, future growth and fiscal year usage goals.

  • Drive operational excellence, including timely consumption/utilization opportunity management, Scrum and high-quality reporting and insights through proper tools and channels.

  • Deep engagement with Business Decision Makers and IT Decision Makers (BDM/ITDMs) to deliver business outcomes.

  • Manage and drive usage culture at scale within the local Microsoft subsidiary and the Microsoft partner ecosystem.

  • Identify and document consumption best practices and customer references to further grow the success of the CSM program.

  • Identify and document new MIP (Managed IP), and manage Utilization of your CE resources to ensure optimal productivity and client value.

People Management

  • Execute Team Readiness and Development - Attract, develop, and retain a talented team of profile CSMs or CEs, leveraging both HR & external sources to ensure a strong pipeline of future candidates.

  • Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. Manage performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually (FTEs).

  • Develop capability thanks to his/her own abilities to deliver all CSM customer facing activities, including the ability to coach CSMs on the delivery of a functional design / gap analysis, creation of qualitative "Success Plans", the design/driving of adoption strategies and plans and the optimization of Microsoft’s purchase options for maximum impact.

  • Support and enable professional development planning and execution through assessments and role-based training plans.

  • Hold the team and individuals accountable for results and recognize appropriately.

  • Ensure team members execute effectively, collaborate appropriately and deliver a positive impact on the organization.

  • Create an inclusive, engaging and motivating work environment that improves Work Health Index (WHI) results annually.

Lead team to ensure intense focus on Business Value, Active Usage/Adoption, Renewals and Advocacy

  • Provide support, coaching and enablement to CSM or CE team to ensure effective delivery against the Monthly Active Usage and/or Utilization targets, drive adoption, create high-quality customer success plans, and monitor customer health.

  • Become an expert in the Modern Work methodologies, programs and processes.

  • Build strong client relationships with the appropriate customer executives that support the CSMs engagements. Strengthen that relationship through a deep understanding of the customer’s business needs.

  • Establish a BDM-focused culture.

  • Help remove blockers for the team.

  • Lead the team to be a proactive, agile and responsive point of contact for the customer and to be an effective technical Voice of the Customer inside Microsoft.

  • Establish a culture that grows account references, advocacy and loyalty for the CSM and CE practice by maintaining high levels of customer success and satisfaction.

Operational Excellence

  • Run the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit (CSU) Lead and Corporate Team.

  • Manage team appropriately to reach agreed to Key Performance Indicators (KPIs).

  • Participate as member of the extended Strategy Team in the creation of strategy, targets and processes that will enable successful attainment of goals.

  • Create a high data hygiene culture. Ensure CSMs enter data on customer engagements in a timely and high quality way that allows accurate reporting to Field/Segment leadership teams.

  • Manage CSM and CE coverage/Utilization model and role orchestration to ensure optimal coverage.

  • Identify and help remove blockers in processes both internal and external through escalation, scoping, feedback and coaching.

  • Establish regular contact with client base to review and gather feedback on the CSM/CE role and program to drive further improvement.

Enable Stakeholder Collaboration and Coordination

  • Help CSM/CE resources connect to their relevant internal stakeholders and build positive relationships across other Microsoft leadership roles.

  • Ensure your team leads customer consumption governance for BDMs for all assigned accounts, through proactive partnership with customer v-team.

Ensure your team leads Microsoft Teams internal alignment and ROB for all assigned customers through proactive partnership with Microsoft v-team.

Qualifications:

Experiences Required: Education, Key Experiences, Skills and Knowledge:

  • 5+ years of experience in people management, preferred

  • 10+ years of experience in consultative selling ideally in consulting or technical sales

  • 5+ years of experience in driving change management and effective adoption within key technologies

  • Proven ability to map the customer’s business process to product capability

  • Strong technical understanding of Microsoft 365 and Microsoft Teams workloads.

  • Top-notch executive engagement and communication skills

  • Proven ability to establish trusted advisor relationships with business decision makers

  • Passion for making others successful

  • Willingness to travel - up to 40% • BA/BS or equivalent required, MBA in IT, finance, or general management preferred

  • Industry knowledge and experience a plus

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Atlanta, Georgia

Job Description

Microsoft Intune (aka Microsoft Endpoint Manager, MEM) is one of the fastest growing cloud-based enterprise services at Microsoft. We provide powerful tools which enable IT and Security professionals manage productivity of their employee base in a secure manner across multiple platforms (Windows, iOS, Android, Web). In today’s ever-increasing mobile workspace, distributed workforce and more recently work-from-home due to pandemic - IT and Security professionals rely on solutions such as MEM to solve their productivity and corporate asset & data protection needs. All the while giving users confidence that their personal data stays private. Our enterprise customers span from multi-national businesses, to governments, to educational institutions. We take pride in serving their critical business need - enable IT to deliver the Modern Workplace that is loved by users and trusted by IT. MEM integrates with other key cloud services across Microsoft and is built on cutting edge Microsoft Azure technologies.

We are looking for a highly-motivated engineer with software component implementation experience and interested to learn and work on distributed systems. You will be joining a diverse and supportive team which embraces culture of customer obsession, data driven decision, open to experiment and learn. We continuously strive for world class engineering and operational excellence. With the reach and power of MEM you will get opportunity to impact millions of users across thousands of enterprises all over the world.

Responsibilities

• Deliver features for our customers

• Be a good team player.

• Work with geographically distributed teams.

• Ensure engineering and operational best practices are met.

• Ensure engineering best processes are met – unit/component/load/performance test, code organization, self-documenting code

• Constantly learn and grow as an engineer.

Qualifications

Basic Qualificaions:

  • 1+ years of experience in designing and building software components.

  • You are proficient in C#, Java, C++, or other object-oriented programming language.

  • You like to work in a team setting. Open to give and receive feedback.

  • You can meet Microsoft, customer and/or government security screening requirements. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.

Preferred Qualifications:

  • BS degree or higher in computer science or a related field.

  • You have xperience in cloud technology stack such as Microsoft Azure or AWS

  • Experience in Android, iOS or Mac application development

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

#microsoftatl #cmx #intune

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Atlanta, Georgia

Job Description

Microsoft Intune (aka Microsoft Endpoint Manager, MEM) is one of the fastest growing cloud-based enterprise services at Microsoft. We provide powerful tools which enable IT and Security professionals manage productivity of their employee base in a secure manner across multiple platforms (Windows, iOS, Android, Web). In today’s ever-increasing mobile workspace, distributed workforce and more recently work-from-home due to pandemic - IT and Security professionals rely on solutions such as MEM to solve their productivity and corporate asset & data protection needs. All the while giving users confidence that their personal data stays private. Our enterprise customers span from multi-national businesses, to governments, to educational institutions. We take pride in serving their critical business need - enable IT to deliver the Modern Workplace that is loved by users and trusted by IT. MEM integrates with other key cloud services across Microsoft and is built on cutting edge Microsoft Azure technologies.

We are looking for a highly-motivated senior engineer with strong design and implementation background of complex systems. You will be joining a diverse and supportive team which embraces culture of customer obsession, data driven decision, open to experiment and learn. We continuously strive for world class engineering and operational excellence. With the reach and power of MEM you will get opportunity to impact millions of users across thousands of enterprises all over the world.

Responsibilities

• Translate software architectural design to a scalable implementation.

• Be a good team player, role model and mentor to team members.

• Work with geographically distributed teams.

• Ensure engineering and operational best practices are met.

• Establish engineering best practice for the team – unit/component/load/performance test, code organization, self-documenting code

• Advocate for customers and demonstrate passion for technology.

• Constantly learn and grow as an engineer.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

  • 5+ years of experience in designing and building complex software components.

  • 2+ years of experience working in distributed software system.

  • You are proficient in C#, Java, C++, or other object-oriented programming language.

  • You are a strong collaborator across disciplines. Open to give and receive feedback.

  • You can meet Microsoft, customer and/or government security screening requirements. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.

Preferred Qualifications:

  • You have experience in cloud technology stacks such as Microsoft Azure

  • BS degree or higher in computer science or a related field

  • Experience in Android, iOS, or Mac application development

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

#microsoftatl #cmx #intune

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Operations Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:42
Ft. Lauderdale, Florida

Job Description

The Field Operations and Deal Management Launch team are responsible for implementation change across the Regional Operation Centers (ROCs). With our team based across Dublin, Singapore, Fort Lauderdale and Reno, our responsibilities include:

  • Engagement with Corp Ops Org, assessing Corp Launch portfolio to establish ROC Implementation support required.

  • Own & manage the launch portfolio for the Regional Operation Center (ROCs), leading the implementation of new launches (product, device, program, service, business model, etc.) on behalf of the ROCs.

  • Ultimately team are responsible for ensuring launches land successful across the ROCs for our Ops teams, Partners, Field and Customers.

  • This year we will manage the delivery of approx. 80 different launches.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

Microsoft Operations make doing business with Microsoft easy.

Position Description:

The FODM Launch team manage a comprehensive portfolio of launches, ensuring successful in-market deployment of new products, programs, devices, services, business models etc. The Implementation Manager owns the end to end ROC launch process, working across multi stakeholders from Operations, Finance, Trade, Compliance, Fulfilment, Logistics, Legal, Partner Readiness, Support, Policy etc. Implementation Managers provide regional input to launch design, identify ROC impact, establish issues/risks, driving mitigation and resolution, ensure ROC is ready to transact (resourcing, process changes, internal readiness etc), manage launch go-live and warranty process.

This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect.

Responsibilities

  • Ensure all launches land successfully in region, on time, delivering experience customers/partners expect.

  • Provide input to launch design, engage with Corp launch team to ensure regional requirements are incorporated into design.

  • Manage the E2E regional deployment, establish regional structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.

  • Represent our Customers, our Partners and the Field throughout the launch process. Conduct experience mapping sessions ensuring the experience we deliver is in line with customer and partner expectations.

  • Ensure all regional stakeholders understand the impact a launch will have for their orgs, be it transaction volumes, query support, resource impacts etc, and establish plan to manage.

  • Build strong engagement with corporate launch teams and regional launch managers located in other ROC’s. Ensuring consistency in launch execution and adherence to launch framework.

  • Provide regional approval for transition through launch tollgates and recommend launch “Go/No Go” decision.

  • Conduct a launch post-mortem ensuring learnings are incorporated into future launches.

  • Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.

Qualifications

Ideal Candidate Attributes:

  • Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenarios.

Basic Qualifications:

  • A minimum of a Bachelors degree in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience is required.

  • 5+ years of demonstrated Program or Project and Process Management experience preferably in an Operations environment.

Preferred Qualifications:

  • Demonstrated ability to implement change.

  • Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity.

  • Excellent communication skills with ability to build solid relationships with individuals at all levels.

  • Masters or MBA

  • Demonstrated excellence in thought leadership, innovation and execution management; ability to influence without authority.

  • Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.

  • Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.

  • Challenge Status-quo (Growth-Mindset).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer 2 - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Atlanta, Georgia

Job Description

Microsoft Intune (aka Microsoft Endpoint Manager, MEM) is one of the fastest growing cloud-based enterprise services at Microsoft. We provide powerful tools which enable IT and Security professionals manage productivity of their employee base in a secure manner across multiple platforms (Windows, iOS, Android, Web). In today’s ever-increasing mobile workspace, distributed workforce and more recently work-from-home due to pandemic - IT and Security professionals rely on solutions such as MEM to solve their productivity and corporate asset & data protection needs. All the while giving users confidence that their personal data stays private. Our enterprise customers span from multi-national businesses, to governments, to educational institutions. We take pride in serving their critical business need - enable IT to deliver the Modern Workplace that is loved by users and trusted by IT. MEM integrates with other key cloud services across Microsoft and is built on cutting edge Microsoft Azure technologies.

We are looking for a highly-motivated engineer with strong design and implementation background of software components. Also interested to learn and work on distributed systems. You will be joining a diverse and supportive team which embraces culture of customer obsession, data driven decision, open to experiment and learn. We continuously strive for world class engineering and operational excellence. With the reach and power of MEM you will get opportunity to impact millions of users across thousands of enterprises all over the world.

Responsibilities

• Deliver features for our customers

• Be a good team player.

• Work with geographically distributed teams.

• Ensure engineering and operational best practices are met.

• Ensure engineering best practices are met – unit/component/load/performance test, code organization, self-documenting code

• Constantly learn and grow as an engineer.

Qualifications

Basic Qualifications:

  • 3+ years of experience in designing and building software components.

  • You are proficient in C#, Java, C++, or other object-oriented programming language.

  • You are a strong collaborator and a team player. Open to give and receive feedback.

  • You can meet Microsoft, customer and/or government security screening requirements. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.

Preferred Qualifications:

  • BS degree or higher inc omputer science or a related field

  • You have experience in cloud technology stack such as Microsoft Azure or AWS

  • Experience in Android, iOS or Mac application development

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

#microsoftatl #cmx #intune

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Atlanta, Georgia

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Los Angeles, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Mountain View, California

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Sunnyvale, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
San Francisco, California

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Applied Scientist II - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Bellevue, Washington

Job Description

Online Advertising is one of the fastest growing businesses on the Internet today - serving millions of ad impressions per day and generating terabytes of user events data every day. The rapid growth of online advertising has created enormous opportunities as well as technical challenges that demand computational intelligence.

The Bing Ads Relevance team is at the center stage of this exciting new interdisciplinary field that involves natural language processing, query understanding, machine learning, data mining, and statistics, to solve challenging problems that arise in online advertising. The central problem of computational advertising is to select an optimized slate of relevant ads for a user to maximize a total utility function that captures the expected revenue, user experience and return on investment for advertisers. We are a world-class R&D team of passionate and talented scientists and engineers who aspire to solve tough problems and turn innovative ideas into high-quality products and services. We help hundreds of millions of users find what they want, and advertisers gain the right audience, thereby directly impacting our business as a Marketplace.

Responsibilities

Job responsibilities include: - Building and owning production machine learning models to predict ads relevance.- Finding insights and forming hypothesis on web-scale data with various machine learning, feature engineering, statistical, and data mining techniques: e.g. regression, classification, NLP, optimization, p-values analysis.- Designing experiments, understanding the resulting data, and producing actionable, trustworthy conclusions from them.- Wrangling large amounts of data (think petabytes) using various tools, including open-source ones and your own. All programming languages are welcome, especially Python, R, C#, C++, Java, and SQL.- Taking complex problems and the associated data and giving the answers in a concise form to assist senior executives in making key business decisions.

Qualifications

  • A bachelor’s degree in computer science or a quantitative domain.

  • 2+ year experience delivering, scaling, and owning highly successful and innovative machine learning products with your fingerprints all over them.

  • Experiences with C++/C#/Java, and Python or R is preferred.

  • Have good understanding of state-of-the-art natural language processing, machine learning and deep learning technologies. In particular, hands-on experiences with deep learning models (DNN, Attention, CNN, RNN) and frameworks (PyTorch, TensorFlow, Keras, etc.) will be very helpful.

  • Excellent verbal, visual and written communication skills.

  • Self-motivated and self-directed and be able to work constructively with a wide variety of people, team and changing business priorities.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Bellevue, Washington

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Do you enjoy working at all levels of the stack?

From assembly language, the compiler, kernel mode, UI, and more, our team has many parts.

We need your skills and ability to work on low level components, while supporting high impact scenarios.

The Azure Edge and Platform Business Innovation team owns the licensing platform for all Windows Editions, Universal Windows Apps and Office. We play a key role in device and hardware identity. We support Azure hybrid and pure cloud. Our scenarios range from individual users and small businesses all the way to large enterprises, education and government. Policies, contained in licenses, control which features are enabled on the various windows editions, and upgrading licenses on a device unlocks all those new features. Offline and online, with threat models that generate unique requirements for design and implementation. We also own the tools to prevent tampering and reverse engineering of all of these pieces. We need your help to move these tools and technologies into the cloud-connected enterprise space, ensuring that customers of new products get the full benefits of new computing models, and our existing customers can continue to use Windows reliably.

Responsibilities

  • Investigation and resolution of customer and partner incidents (including periodical on-call responsibility).

  • Design, implementation, and validation of new OS licensing components to support business models.

  • Validation and automated testing of OS deployment scenarios to match fresh customer environments.

  • Designing and updating licensing and billing communications with cloud services, ensuring authentication and security.

Qualifications

  • BA/BS degree in Computer Science/Engineering or related fields.

  • 3+ years of professional software engineering experience.

  • Strong knowledge of C and C++ required.

  • Low level debugging skills needed.

  • Knowledge of cryptography a plus.

  • Reverse engineering experience a bonus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Have you ever thought how the computing space would look like if all machines could explain and annotate the data using one single language? How the complex integrations across systems could be made so much easier if the underlying data models were readily available?

We at Common Data Model team have a bold vision to break through the enterprise silos and democratize the data for the benefit of the customers. Our vision is to establish a common language that can describe the data in a more meaningful way, that every product can leverage to bring a variety of data unification and analytical/ML scenarios to life.

We built a declarative specification that establishes standards and defines schemas in enterprise data space, enabling more effective interoperability between solutions offered by Microsoft and those of partners. We are striving to establish a healthy ecosystem of technologies, programmatic interfaces, tools, and services, that span across business space and provide seamless data integrations, where raw data is infused with semantic information via metadata structures. With these foundational software components being embedded into the company’s business solutions, we will make a shift in the enterprise market and attract customers with offerings that empower them to do more.

As part of this team you’ll work in a fast-paced and fun environment, solving exciting API, modelling and semantic structuring problems, and build and deliver customer value with everything we do. The job provides an opportunity to:

• Make impact to how Microsoft data foundation services and tools evolve.

• Work in a world class team of engineers, architects and leadership that will help you grow your career.

• Be part of a dynamic community

Responsibilities

We are looking for a motivated and ambitious software development engineer to join us in our bold mission to change the data modelling and integration landscape and unify product interop approaches over a single, powerful data structure and semantics description system.

You feel at home when you:

• Work closely with your teammates to solve hard problems and build innovative software solutions;

• Design and develop complex components and services using popular programming languages and following best engineering practices;

• Demonstrate technical leadership and know-how across a variety of technologies;

• Delight customers with easy-to-use yet powerful products, where quality matters most;

• Express your ideas, share experiences and discuss strategies with wider audiences;

• Accept challenge, embrace ambiguity, and then exceed the bar on delivered results;

• Collaborate with external development teams and stakeholders to drive projects through development cycles until the final delivery;

• Challenge status-quo and question sub-optimal designs and processes;

• Guide and support less experienced team members with patience and respect.

Qualifications

• 10+ years of professional industry software development experience.

Preferred qualifications:

• B.Sc. or M.Sc. in Computer Science, Software and Computer Engineering, or equivalent field.

• Industry experience with software tools and methodologies in the data modelling domain.

• Knowledge of Microsoft Azure, AWS or similar cloud computing platforms.

• Knowledge of Java, Python and Typescript languages is a plus.

• Strong design and coding skills with a preference for complex algorithmic computing.

• Experience working in or establishing developer ecosystems is a plus.

• Proven track record of delivering high quality applications and/or services using modern

development and testing techniques and tools.

• Strong CS fundamentals; fluent in multi-threaded, asynchronous programming.

• Experience working with C# language and .NET framework.

• Solid technical writing skills; existence of online publications is a plus.

• Experience leading and influencing software architecture designs.

• Experience ramping up, mentoring and supporting junior engineers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background

check upon hire/transfer and every two years thereafter.

#bagjobs

#bagprincipal



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 21st . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Finance Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

SMC Finance and Learning Finance manages $30B+ in Commercial and Learning revenue while managing a full P&L and operations across 8 Sales Centers supporting customers from Corporate to Small businesses. The Demand Response & Customer Success Organization operates within SMC and is primarily focused on Customer Acquisition, primarily in SMB (Small & Medium Businesses). During its first 5 years, the organization has tripled in size and has continued to attract investment to build out an innovative, dynamic, marketing-informed digital sales model across Microsoft focused on Azure, Modern Workplace, and Business Applications cloud products. In supporting this business, we:

  • Land the Intelligent Digital Sales vision to continue to transform our business and customer engagement.

  • Drive resource allocation and investments through programs and sales motion insights, ensuring optimal returns aligned with business priorities.

  • Build trust with our customers and business partners in a compliant way.

  • Empower and care for our people to be a top performing while driving an inclusive culture.

The Finance Manager focuses on three important pillars around investments:

  • Evolving standardized approaches on target setting across related businesses and assessing ROI with financial data.

  • Supporting business partners with financial needs such as blueprinting, Opex management, financial analysis orchestration.

  • Look for productivity and analytics to existing motions and programs to make quick decision to refine, continue, or eliminate.

Responsibilities

  • Build business targets to align investments to outcomes.

  • Partner closely with Sales Excellence to drive rhythm of business to ensure healthy performance against KPIs and action plans where needed.

  • Drive automation in manual business practices wherever possible, including target setting, target distribution, revenue validation, etc., such as through the use of machine learning.

  • Accountable for data driven decision making with a ROI culture and discipline.

  • Deliver focused insights to drive efficiencies on the use of Opex (Headcount, external resources, marketing).

  • Share learnings of prior analysis while also maintaining a history to assess progress.

  • Partner with planning and analytics teams to drive standardize approach.

  • Share best practices with global sales leaders, regional controllers, and finance partners to make better decision making on both WCB and GSMO investments and resources.

  • Identify investments & disinvestment opportunities.

  • Focused areas will be target setting and monitoring for organization of 350+ sellers, Opex management, business execution, and monitoring success metrics on decisions and investments.

  • A growth mindset, with a startup approach that drives business impact, and continuously learn.

  • Actively contribute and build strong collaboration within diverse and virtual teams with Sales Excellence, EG Finance, CSEO, and WCB business partners.

  • Leverage technology and others to be more efficient to deliver insights and recommendations to our customers and business partners.

  • Simplify and concisely tell the story. Microsoft values and ethical behavior are critical to our culture.

Qualifications

  • 5+ years of active experience in similar role.

  • Experience in Multinationals with multi-product/multi-segment finance roles is recommended.

  • Strong understanding of financial modeling and statistics.

  • BA/BS or MBA degree in Finance, Economics, CPA preferred.

Key indicators of success include:

  • Strong analytical skills to build robust financial models to provide scenarios and to help inform decisions.

  • Drive automation in manual business practices, including target setting, target distribution, and revenue validation.

  • Deliver ROI analytics to SMC leadership and success metrics.

  • Monitor and provide updates of the performance of investment decisions.

  • Influence leadership to make decisions with data driven analysis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Engineering Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Do you see yourself as a coach, a collaborator, and a customer-focused engineer? Would you be excited working on a service that intelligently supervise and auto-heal hundreds of thousands of servers in Microsoft 365 Cloud? Do you care deeply about fostering a great team? We are looking for an Engineering Manager for the Substrate Monitoring team who embraces these roles and is excited by this technology.

Our team is building the next iteration of Monitoring platform that is responsible for detecting customer impact across all of Microsoft 365 services and communicating it to millions of customers. Our goal is to build a scalable infrastructure that seamlessly integrates with Microsoft suite of products to efficiently understand impact and accurately notify our customers while keeping in mind the overall end to end experience.

We are looking for an Engineering Manager who embraces the cultural values of inclusion and belonging and feels empowered to be the following:

Coach - Work with each person on your team to help them to do their best work and grow. You define and foster an identity for the team that includes a reputation for high quality, reliability, and inclusivity. Define the business goals for the team then create and execute on a plan to meet those goals.

Collaborator - Strive to understand the motivations and goals of the teams we’re working with and work towards a better-together collaborative solution. Influence partners to work on quality in a unified way across the organization.

Customer Focused Engineer - Care deeply about the end-user experiences we are building and the availability and reliability of the service that enables those experiences. Prioritize mitigation and restoring service for customers during outages over root cause understanding.

More About Microsoft 365 and Substrate

Microsoft 365 is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive and Skype with the desktop suite of Office products in an always up-to-date integrated service offering. Since its launch, the service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft’s business productivity solutions via the cloud. The service now extends the same capability to consumer communication and collaboration products. You can read more in the Substrate Dev Center located here: https://developer.microsoft.com/en-us/substrate

Responsibilities

  • Lead, support and grow a team of engineers and data scientists and deliver high quality business objectives.

  • Provide leadership to an integrated remote team in Chine and Latin American regions: work with a peer EM’s to define joint goals execution plan.

  • Visit the remote team locations at least once a year.

  • Provide hands-on technical leadership: architecture, design, code reviews, development, quality assurance and live site.

  • Partner with Program Management team to meet immediate and longer-term business objectives.

  • Hire and retain top talent.

  • Foster a healthy and inclusive team environment.

  • Be a mentor for the people on your team and help them grow.

Qualifications

  • BS/BA in computer science, or equivalent in related technical experience. Individuals with a degree in a non-STEM field (or without a degree at all) who have retrained as a software engineer and demonstrated a commitment to lifelong learning are strongly encouraged to apply.

  • Experience as an engineering manager, or a technical lead with a passion for coaching and mentoring others.

  • Hands-on experience coding in any object-oriented programming language. Expertise in JavaScript/TypeScript/NodeJS and web development frameworks/tools like ReactJS/AngularJS/Webpack is a plus.

  • 10+ years of experience building commercial grade software, with much of that experience in a large scale, high availability service.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Software Engineer - Minecraft Launcher Front End - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Mojang Studios, creators of Minecraft, has a purpose to build a better world through the power of play, and we’re committed to inspiring generations of game changers through our work. With over 200 million copies sold and more than 100 million players each month, Minecraft inspires a passionate community to create amazing things together. In addition to being one of the most-widely played games of all time and most-watched game on YouTube, Minecraft is also increasingly used in classrooms to support learning across a wide range of subjects.

We are looking for a Senior Software Engineer to help design and implement our vision to unify our community of players on PCs to play our games under a single experience. Come help bring that experience to our players and have fun doing it!

Responsibilities

  • Be the primary developer on the Minecraft Launcher's front end experience

  • Help define the Launcher experience that addresses franchise priorities, the needs of our game teams, and external commitments

  • Collaborate with Launcher platform developers to implement the experience

  • Create well-tested, extensible, secure, performant code that is beautifully architected and a pleasure to maintain

  • Communicate status of work items to engineering lead(s) and non-technical stakeholders

  • Estimate engineering effort required for new work items

  • Participate in an agile development processes, with stand-ups, planning, and retrospectives

Qualifications

  • 5+ years software engineering experience

  • 2+ years of experience with React, JS, HTML, CSS

  • 1+ year experience with Python

  • Experience with Web GL, CEF, Typescript, and developing client/server applications with Windows and Linux are preferred

  • Demonstrated excellence in cross-team collaboration

  • Strong written and verbal communication skills

  • Self-starter, ability to set a clear path and follow it despite obstacles

  • Bachelor's degree in Computer Science or similar field, or equivalent work experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineering Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Do you see yourself as a coach, a collaborator, and a customer-focused engineer? Would you be excited to build technology that bolsters the resilience and reliability that we deliver to hundreds of millions of customers? Do you care deeply about fostering a great team? We are looking for an Engineering Manager for the Substrate Change Management team who embraces these roles and is excited by this technology.

The M365 Core Substrate team creates, maintains, and sustains the heart of Microsoft’s customer data platform which powers our internal partners’ cloud applications for millions of Microsoft consumer, education, and enterprise customers using Office applications, Teams, Windows, Bing, and Surface devices.

In the Substrate Change Management team we are building up a new multi-disciplinary team focused on using data-driven, customer-oriented approaches to identify and implement ways to improve when things go wrong. Our goal is to detect and mitigate issues before customers are impacted.

We are looking for an Engineering Manager who embraces the cultural values of inclusion and belonging and feels empowered to be the following:

Coach – Work with each person on your team to help them to do their best work and grow. You define and foster an identity for the team that includes a reputation for high quality, reliability, and inclusivity. Define the business goals for the team then create and execute on a plan to meet those goals.

Collaborator – Strive to understand the motivations and goals of the teams we’re working with and work towards a better-together collaborative solution. Influence partners to work on quality in a unified way across the organization.

Customer Focused Engineer – Care deeply about the end-user experiences we are building and the availability and reliability of the service that enables those experiences. Prioritize mitigation and restoring service for customers during outages over root cause understanding.

More About Microsoft 365 and Substrate

Microsoft 365 is the fastest growing cloud services business in Microsoft. M365 brings together cloud versions of our most trusted communications and collaboration products like Exchange, SharePoint, OneDrive and Skype with the desktop suite of Office products in an always up-to-date integrated service offering. Since its launch, the service has made it easier for millions of information workers across the world in small, medium, and large enterprises to use the best of Microsoft’s business productivity solutions via the cloud. The service now extends the same capability to consumer communication and collaboration products.You can read more in the Substrate Dev Center located here: https://developer.microsoft.com/en-us/substrate .

Responsibilities

Responsibilities

  • Build, lead, and support a team of engineers and data scientists and deliver high quality business objectives.

  • Provide leadership to an integrated remote team in Suzhou: work with a peer EM to define joint goals execution plan. Visit at least once a year.

  • Provide hands-on technical leadership: architecture, design, code reviews, development, quality assurance and live site.

  • Partner with Program Management to meet immediate and longer-term business objectives.

  • Hire and retain top talent.

  • Foster a healthy and inclusive team environment.

  • Be a mentor for the people on your team and help them grow.

Qualifications

Qualifications

  • BS/BA in computer science, or equivalent in related technical experience. Individuals with a degree in a non-STEM field (or without a degree at all) who have retrained as a software engineer and demonstrated a commitment to lifelong learning are strongly encouraged to apply.

  • Experience as an engineering manager, or a technical lead with a passion for coaching and mentoring others.

  • 10+ years of experience building commercial grade software, with much of that experience in a large scale, high availability service.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer (Site Reliability Engineer) - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!

If you enjoy analyzing complicated problems, coming up with creative solutions, and working in focused teams to build reliable, scalable, and novel solutions, we want you to join our Site Reliability Engineering (SRE) team in the Commercial Sales and Marketing team.

Our team is looking for engineers with broad experience in building and running distributed systems at global scale. We are people who write software to solve scalability, observability, security, reliability, and operability problems.

As SREs, our vision is to make it easy for everyone to create, consume, and manage planetary-scale, reliable cloud production services and infrastructure to achieve more. As a team, we bring our complementary capabilities together to support large and complex services and to solve some of the most exciting challenges in the company and our industry.

If you are excited by this type of challenge, and you love to work in groups of people who are similarly excited, come join us. We value the input of people who are not afraid to be learning all the time, who embrace mistakes as they show the way forward, and those who are excited to continuously improve both services and themselves. We strongly believe that diverse experiences, backgrounds, and an environment where everyone can feel safe to contribute their own insights in a data-driven, objective, and supportive way is the key to making the best workplace possible, and the best workplace makes the best products and services.

Responsibilities

  • Work on Microsoft’s Commercial Sales and Marketing services to design, develop, and improve services, platforms and processes that result in improved end-to-end reliability and maintainability for all our services.

  • Create and drive adoption of tools that help deliver insights and automation to simplify the complex world large scale services.

  • Communicate effectively and partner well with other disciplines of the project team to deliver high quality solutions from ideas to production code.

  • Write clean and thorough design documents and code that exemplify quality, simplicity, and maintainability.

  • Be a mentor for design reviews, code, and test cases.

  • Design systems that prioritize the customer perspective and experience.

  • Quickly adapt and apply new technologies, tools, methods, and processes from both internal and external sources.

  • Design and influence design, implementation, and architectural direction.

  • Drive architectural consolidation and simplification.

  • Exemplify the Microsoft values of leveraging the work of others and helping others be successful through your behaviors and actions.

Qualifications

Basic Qualifications:

  • Bachelor’s Degree in Computer Science or 5+ years professional experience in software development.

  • 3+ years of experience writing production level code in compiled languages such as C++, C#, and Java.

  • 3+ years using scripting languages such as Bash, Python, and PowerShell.

  • 3+ years of design, build, or implementation of distributed services.

  • Experience with managing and writing services on top of cloud environments such as Azure, AWS, or GCP.

Preferred Qualifications:

  • Collaboration to accomplish large projects with excellent communication and demonstrated initiative.

  • Awareness of, and ability to reason about, modern software & systems architectures, including load-balancing, queueing, caching, distributed systems failure modes, and microservices.

  • Advanced troubleshooting skills, including the ability to follow service dependency chains across arbitrary network steps.

  • Experience running large scale cloud systems.

  • Ability to analyze, understand, and solve complex problems by leveraging and extending existing technology.

  • Willingness and ability to respectfully challenge the status quo.

#SRE

#CSEO

#SMSE

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Group Finance Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Global Financial Services (GFS) supports the digital transformation journey of Microsoft’s customers, partners & vendors by providing competitive credit and payment solutions to support revenue growth while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support $120B in trade receivables and $11B in payment solutions per year in global markets.

The Infrastructure and Analytics team, as part of GFS, is focused on leveraging technology to deliver world class solutions and process efficiency for GFS. We support all aspects of work in GFS from credit risk reviews, cash collections and operational efficiency to business analytics and compliant reporting. We are looking for a strong group manager who has deep comfort and capabilities in leveraging technology to deliver key business capabilities. The individual should be a technically savvy and operationally disciplined professional with a proven record of successfully delivering large-sized, cross-discipline technology solutions for a finance or business operations team. Some of the recent projects delivered by this team include building a machine learning based approach to credit risk management, a workflow tool for deal reviews, approvals, and processing of requests and a state-of-the-art business intelligence capability leveraging Azure based Power BI reporting.

Responsibilities

This role’s responsibilities include:

  • Working collaboratively across disciplines and engaging with stakeholders to frame, structure and prioritize business problems where technology-based solutions can have an impact

  • Management of GFS Advance Analytics from chatbots to robotic process automation to data science, machine learning and artificial intelligence

  • Presentation of high-level program status and issues to management on a regular and consistent basis

  • Providing input represented in both business and technical terms with descriptive requirements and design including mock-ups and process workflows

  • Defining program vision and creating high quality scenarios and features including testable acceptance criteria

  • Ensuring projects and applications consistently meet standards and policies (security, privacy, etc.)

  • Ability to manage multiple releases at the same time using the agile sprint delivery model

  • Understanding technical architecture to determine business impacts

  • Overseeing and partnering with engineering teams to ensure on-time project delivery

  • Working with stakeholders to clean and prioritize product backlogs

  • Providing actionable detail for the engineering team on future program needs and project phase requirements

  • Creating or capturing key business outcomes that can be used to measure the success of the technology being deployed

  • Having a good understanding of the business and finance needs and be willing to learn, engage and offer innovative ideas

Qualifications

  • 5+ years of program management experience with financial services and systems

  • 5+ years operating as lead product owner (or related) building solutions and services using Agile methodologies

  • Bachelor's degree in finance, economics, accounting, computer science or related field is a plus

  • Certification in project management is a plus

  • Demonstrated ability of managing or supporting technology deployment using data science or machine learning is a must

  • Demonstrated ability to thrive in a fast-paced environment and collaborating across geographically distributed teams

  • Strong leadership skills with relentless drive for delivering impact

  • Excellent written and verbal communications/presentation skills and experience of presenting to senior executives and decision makers

  • Excellent judgment, decision making skills, and the ability to work under continual deadline pressure

  • Demonstrated ability to prioritize and drive business decisions with data

  • Growth mindset and a passion for learning

  • Ability to work independently with minimal direction and comfortable working through ambiguity

  • Compliance focus is a must

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Identity engineering team builds and manages Microsoft’s online identity providers for all of Microsoft’s online services and platforms like Azure, Office, Xbox, and HoloLens. We boldly pursue big ideas that power transformational advances in online security and user management. Our work spans both the consumer and enterprise space and can be found in internet scale online services, the Windows operating system and most phones and handheld devices. Identity engineering employees have deep technical expertise, customer insights, and a clear point of view that comes from first-hand, very large-scale experience. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

Our teams are seeking experienced and passionate software engineers to join us as we create and deliver mission critical services and processes to enable Microsoft’s online presence. You will have the opportunity to design and develop creative, compelling, and cutting-edge systems that support our world-wide operations. You will develop software and services at scale, innovating on the latest technologies as the earliest adopters while mentoring other team members.

Also, our culture promotes diversity, multiculturalism, and inclusion and is clearly reflected in all of things we do. Diversity is more than a commitment for us - it is the foundation of what we do. Our team has a strong sense of accountability and provides its members many opportunities for learning and career growth.

We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!

Responsibilities

Responsibilities

· Design and develop large scale distributed software services and solutions

· Adhere to and drive modern software engineering practices through design reviews

· System design through well-defined interfaces across multiple components, code reviews, leveraging data/telemetry to make decisions

· Develop “best-in-class” engineering for our services by ensuring that the services and the components are well-defined and modularized, secure, reliable, diagnosable, actively monitored and reusable.

· Improve test coverage for services, organize and implement integration tests, and resolve problem areas

· Considers testability, portability/monitoring, reliability, and maintainability, and understands when code is ready to be shared and delivered

· Exposes test coverage issues, organizes and implements integration tests, and resolves problem areas

· Gain a working understanding of Microsoft businesses and collaborate with mentors and leaders in order to contribute to cohesive, end-to-end experiences for our users

· Focus on customer/partner needs through a data driven approach

· Troubleshoot and optimize automation, reliability and monitoring for Live Site

Qualifications

Basic Qualifications

· 5+ years of software development and design experience

Preferred Qualifications

· Bachelor’s Degree in Computer Science, Computer Information Systems, Math, Engineering or related field, or completion of a Code/Developer academy program

· Experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia theAccommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Azure Edge + Platform brings together Edge platforms, devices, and services to deliver Edge solutions, operating systems, and engineering systems. Driven by its customers’ needs, Azure Edge + Platform seeks to accelerate growth for Azure, E&D, and Microsoft’s customers worldwide.

The organization’s portfolio spans the Cloud Edge Stack, Azure Engineering Systems, Azure Media Services - for end-to-end media workflow and analytics - and Microsoft’s Operating Systems including the Azure Host OS and Windows. This portfolio impressively powers the world with more than one billion monthly active devices.

The team's mission is to make Azure Control Plane world's most performant and reliable cloud. We are developing ‘Execution Graph’ a revolutionary technology to profile, and debug complex E2E customer scenarios, which span 100s of services in Azure. Using the insights from these services, we partner closely with a broad set of teams across Azure to improve the design, architecture and implementation of key scenarios impacting customers and our overall business.

Responsibilities

The person in this role will design, build, and deliver cloud services that will be instrumental in improving the reliability and performance of systems being built in and on Azure. They will work with product managers and architects to deliver the right customer facing systems that scale well, are economical and sustainable to operate and will demonstrate that they can drive quality in the team. Above all, the right person for this role will be a strong owner and execute with autonomy and accountability.

Qualifications

Required Qualifications:

  • 4+ years of experience developing and shipping software/services.

  • BS Degree in Computer Science, Electrical & Computer Engineering or equivalent Degree.

Preferred Qualifications :

  • Strong coding and problem-solving skills

  • Familiarity with working on cloud services is a plus

  • Experience with distributed tracing technologies is a plus

  • Good knowledge of profilers and debuggers

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Screen: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

#AEPJobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Group Engineering Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As a member of our engineering team, you will play an integral part in making that happen, navigating us into the future and impacting the lives of people all around the world.

Core Services Engineering (CSE) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Digital Workplace (DW) engineering team within CSE leads Digital Transformation of Microsoft’s physical environment. Digital Workplace deals with creating and operating work environments that are comfortable, functional, collaborative, and efficient. Microsoft Digital Workplace team provides global employees with a wide range of services essential for team collaboration and innovation, including Smart building, dining/catering, shuttle/commute, meetings, reception/office upgrades/maintenance, and emergency prep and security. As an indicator to the scale of operations, this team covers 44 million square feet of office space, encompassing 600+ buildings across ~100 countries. This is a critical initiative for Microsoft SLT and a big area of investment.

As we build on this investment, we are seeking a Principal Group Engineering Manager (manager of managers) to grow and manage an engineering team to help us better deliver on key initiatives within the DW, and in partnership with our business stakeholders (Real Estate & Services) and other engineering teams across Microsoft. This is an exciting leadership opportunity, one that doesn't come along very often.

Diversity and Inclusion is at the core of Microsoft culture and we are looking for the leader to nurture a diverse team using the Model, Coach, and Care framework to create a respectful, inclusive environment where everyone can bring their authentic self to work

Responsibilities

This is a Principal Group Engineering Manager role with opportunity for deep technical depth development (e.g., IoT, Cloud, modern web, Mobile, Social, Security Software and services), building innovative solutions for a rapidly evolving space aligned to the digital transformation goals for the company (Smart campus/Digital workplace) and building expertise in the smart solutions domain. Due to the nature of solutions that we are building for Microsoft and customers, this role provides great executive visibility with ample opportunity for advancement.

You are an experienced team manager and effective leader who can collaborate and influence effectively cross-group and cross-company. It's important that you love that kind of work and are proficient at creating and maintaining warm and productive working relationships with other teams. And there'll be a new set of challenges arriving every day, so you’ll need to be able to help your team work closely with partners, reason about priorities, influence key decision and create collaborative agreements about sequencing of work while maintaining good relationships across teams. There is a lot of both platform capabilities and experiences to be built in a secure manner in this job, so a background in services, IoT and Azure is a plus though it's not a prerequisite. What’s important is that you can show empathy towards business needs, have a customer focused mindset and are proficient at guiding teamwork to deliver great solutions. We are looking for a leader with the experience in running agile teams, passion for mentorship, growing senior talent and collaboration, with a strong focus on the engineering fundamentals.

You’d be joining a team in a very fast-growing space with a lot of room for growth in both platform and customer aspects. Accountabilities include defining and executing on the Smart Campus vision, delivering either experiences built on top of the digital integration platform /building the unified platform itself partnering with the Azure Digital Twins team and innovating in the business insights space. You will develop software and services at scale, innovating on the latest technologies while engineering as a DevOps in a highly automated environment with Continuous Integration & Deployment as well as instrumenting telemetry that helps us monitor our service and helps diagnose and resolve issues quickly. You will work closely with peers across teams to help build flexible and high-performing components that enable next generation of business services.

This is a huge opportunity to make an impact at massive scale, with room for growth in discipline, team- building and business growth.

Qualifications

Basic Qualifications :

  • 15 years' minimum experience in Software Engineering or Software Development

  • A minimum of a Bachelors degree in Computer Science, Software Engineering, Software Design, or a related field, or equivalent alternative education, skills, and/or practical experience is required

Preferred Qualifications :

  • 7+ years of experience leading software engineering teams

  • 5+ years of C# (or equivalent) experience with the ability to contribute to technical architecture across web/mobile, middle tier, and data components.

  • 5+ years of experience designing secure, scalable, and cost-efficient PaaS services on the Microsoft Azure platform or equivalent cloud platform.

  • Experience with Live Site monitoring and operating in DevOps environment.

  • Experience in handling senior business stakeholders for critical programs

  • Proven track record of building enterprise scale services on cloud platform

  • Experience working in an Agile methodology (Scrum/Kanban/etc.)

#CSEO

#EUSE

#EUSEJOBS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineering Lead - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

In Mixed Reality, people—not devices—are at the center of everything we do. Our tech moves beyond screens and pixels, creating a new reality aimed at bringing us closer together—whether that’s scientists “meeting” on the surface of a virtual Mars or some yet undreamt-of possibility. To get there, we’re incorporating diverse groundbreaking technologies, from the revolutionary Holographic Processing Unit to computer vision, machine learning, human-computer interaction, and more. We’re a growing team of talented engineers and artists putting technology on a human path across multiple devices, including Microsoft HoloLens, the Internet of Things, phones, tablets, desktops, Xbox and wiring it up with cloud. We believe there must be a better way. If you do too, we need you!

You are drawn to working on the latest and most innovative products in the world. You seek projects that will transform how people interact with technology. You have a drive to grow your skillset by finding unique challenges that have yet to be solved. We are looking for a strong Software Engineer and a lead to help us build backend services in an exciting new project powering holographic and many other experiences.

Responsibilities

  • You will work on the delivery of high-quality code components that will power the services, servers, distributed systems, networking and backend architecture for our products.

  • You will partner with industry-leading Engineers, Artists, Producers and Designers

  • You will work with state-of-the art next generation hardware, sensors and software.

  • You will incorporate the latest AI, Machine Learning and Computer vision capabilities into the design of our products

Qualifications

  • Minimum of 10 years of industry experience in Software Engineering

  • C#/C++ coding background, debugging ability across technology stacks

  • Minimum of 10 years’ experience shipping highly scalable services, networked applications, or distributed systems, Linux fundamentals.

  • Working with the latest cloud and distributed services technologies (Azure, Kubernetes, etc)

  • Experience working in mapping, terrain or geo-spatial technology.

  • This position requires access to export-controlled commodities, technical data, technology, software, and services governed by the International Traffic in Arms Regulations (ITAR). Due to contractual limitations and ITAR obligations associated with this role, U.S. citizenship, U.S. legal permanent resident status, or protected person status under 8 U.S.C. § 1324b(a)(3) is required.

There are plenty of other skills that aren’t required, but you’ll find useful in this role. Let us know if you have experience with:

  • Networking and backend services architecture for games

  • Augmented or Virtual Reality

  • Unity, Unreal or related game engines

  • Working with the US Military or other government contract

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

#MixedReality

#IVAS

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr. Operations Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

The Protection Services Operations team charter is to:

  • Manage Operations performance across 3rd Party Compliance, Digital Safety and Channel IP Protection risk vectors

  • Assume business ownership of supporting business process and tools ecosystem related to protecting Microsoft, Customers, Employees, Partners and Suppliers

  • Design and implement processes and programs required to run the business at scale with quality and efficiency, ensuring compliance by design

Position Description:

The mission of the Protection Services Operations team is to manage the business performance of Protection Services so that Microsoft, Employees and those we engage with are protected from harm and can conduct business ethically. We encourage and enable the entire organization to make more informed decisions through and end-to-end view of both the current state, as well as opportunities to digitally transform the compliance and risk ecosystem. As an Operations Program Manager with proactive engagement and the application of subject matter expertise, you will be expected to develop and deliver on the vision, working with cross-functional teams to identify, plan and design changes that will move towards clearly stated goals.

Key Accountabilities will be:

  • Digital Safety Performance : Gathering pain points and opportunities across various functions such as legal, sales and product groups, articulating them in an easy to understand manner for executives and business leaders and prioritizing your work to improve and build for the future.

  • Stakeholder Management: Represent Operations, Partners and Customers in trade-off discussions and documenting requirements within Microsoft Business Operations and other stakeholders. This involved collaborating with sales and engineering teams to understand objectives, identify analysis opportunities, and prioritize projects to deliver maximum business impact.

  • Analytics / Insights : Using advanced analytics best practices to deliver new insights to Microsoft Business Operations from a compliance and risk perspective.

Responsibilities

Responsibilities:

  • Amazing Proactive Engager: Consultative mindset that engages specific business areas frequently and often. Prior online safety experience with customers. Must have experience across several relevant business domains in the utilization of critical thinking skills to conceptualize complex business problems and their solutions using data

  • Strategic Mindset: Ability to anticipate and develop priorities for future business needs

  • Analytically driven: The candidate must be able to independently run analytic projects and help our business to understand the findings and translate them into action to drive their business.

  • Understand the Landscape: Deep knowledge in business processes, systems, measures and metrics. Make it real: Iterate and create proof of concepts taking data to actionable decision points that transfer to the durable world

  • Agile: Ability to lead/manage agile development methodologies across the business and engineering landscapes, including intake, prioritization, delivery, readiness and adoption

  • General Foundation: Effectively drive cross-group communication and cooperation, using strong influencing, project management, and organizational skills

  • Support the culture in transforming to leading with data development of reporting, ensuring reliability and performance, delivery of performance management tools (such as control charts and scorecards), readiness and adoption of data w/in the organization

Competencies

  • Adaptability

  • Collaboration

  • Customer Focused

  • Drive for Results

  • Influencing for Impact

  • Judgement

  • Analytical Problem Solving

  • Planning, Organizing & Executing

  • Trusted Advisor

Qualifications

Basic Qualifications:

  • 8 years minimum experience in Process Improvement, International Business, Program Management, or Operations.

Preferred Qualifications:

  • MBA is a plus

  • Online safety, compliance, management of obscene/offensive content

  • Outstanding verbal, written & interpersonal skills

  • Bachelor’s degree in Computer Science, Engineering, Business, Statistics or related field.

  • Ability to work in ambiguous, cross-functional teams

  • Experience analyzing and streamlining complex business processes and policies

  • Demonstrated analytical ability, particularly related to complex problems and concepts.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Talent Acquisition Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

There has never been a better time to be in Talent Acquisition at Microsoft. This Global Executive Talent Acquisition leader role is a unique opportunity to lead an exceptional and dedicated team that is responsible for hiring Go-to-Market and corporate functions senior leadership talent for today and ensuring a pipeline of innovative talent for the future. This team plays an influential part in supporting the ongoing transformation of Microsoft and our mission to find and compete for talent that can change the world.

We are looking for an experienced people leader with a deep understanding of the talent implications of business strategies and Go-to- Market motions to ensure that our talent acquisition philosophies deliver the highest impact to the business. This hands-on executive recruiting expert and leader will inform, influence, and consult with our business leaders on their searches while also directly manage a team of talent acquisition professionals to optimize for resourcing for projects and search work.

Responsibilities

This is a challenging and stimulating role that partners closely with a broad spectrum of internal stakeholders across HR, Global Talent Acquisition and executive leadership at Microsoft. This leader will be responsible for the following:

  • Learner Mindset : Passion for learning and growth while also inspiring the same for others. Always seeking ways to drive toward higher levels of excellence in contributions to direct and broad Talent Acquisition team.

  • Customer Obsessed : Business and client interactions with client groups and partnering with the HR and business leaders to define and deliver the talent acquisition plans. This means learning about our internal and external stakeholders with a beginner’s mind and then providing solutions that meet or exceed their needs. This role will own searches for Microsoft’s most strategic roles that impact entire organizations.

  • Impeccable Values & People Management : Treat everyone with respect and recognize that the thoughts, feelings and backgrounds of others are important; Proactively build trust by keeping their word, transparent and tells others the truth with care; Make intentions and goals clear and invite input from others on how they are doing.

  • Data Driven Outcomes : Leverage data from a range of internal and external sources to provide deep analytical insight to drive informed decision making and clear strategic outcomes while contributing to the overall Global Talent Acquisition strategy. Ensure accurate business reporting to clients and stakeholders against quality metrics monthly, and coach and mentor the team of recruiters to make data driven decisions.

  • Enable Global Scale & Impact : Contribute to the ongoing development of a global ecosystem of processes, systems and tools that enable productivity and impact and create global consistency and scalability.

Qualifications

BA/BS degree in Business, Human Resources or a related discipline or equivalent experience

  • 10+ years of experience in Executive Recruiting

  • 5+ years of experience in HR/TA leadership and people management

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Hardware Engineering IC4 - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft Azure is building the fastest network in public cloud. We are seeking candidates who can span the stack from hardware to systems to applications, turning ideas into production systems at a rapid pace. Join us as a Senior Software Engineer to build the world's fastest public cloud and make a difference to millions of people across the planet.

As a developer in the network datapath FPGA team, you will be responsible for building, testing and deploying networking acceleration on Azure, and the largest deployment of FPGA SmartNICs in the world. You will develop the infrastructure for next-generation Software-Defined Networking (SDN), including arbitrary packet manipulations, reducing virtualization overhead, and improving performance with RDMA and custom network protocols. You should be able to drive projects with both hardware and software teams, and both inside and outside of Microsoft.

Responsibilities

This is a unique opportunity for hardware developers to see their RTL code go to production within weeks instead of years, or for software developers to tap into the performance and efficiency of customized hardware. Come help build one of the few truly hyperscale global clouds with innovations possible at every level of the computing stack.

Responsibilities:

  • Design, propose and oversee the analysis/evaluation of hardware architectures

  • Design and codeRTLmodules written in Verilog / SystemVerilog and targetingFPGAs

  • Simulate and perform hardware-based testing,debug, and verificationof FPGA designs

  • Scripting and basic software development in support of hardware design

  • Apply Agile development methodologies including code reviews, sprint planning, and frequent deployment

  • Handle a DevOps role with occasional on-call responsibilities for resolving customer issues in production

Qualifications

Qualifications:

  • 7yearsprofessionaldigital logic design, development, and verificationexperience

Preferred Qualifications:

  • Experience in digital logic designand verificationin Verilog, SystemVerilog, or VHDLhighly preferred

  • Developing and deploying cloud applications for cloud hardware (NICs,GPUs,etc)highly preferred

  • Deep experience with FPGA programming including timing closure, resource management, and usingIPlibrarieshighly preferred

  • B.S,M.S, orPh.Din Electrical Engineering, Computer Engineering or Computer Science

  • Strong knowledge of Verilog or SystemVerilog

  • Ability to read and write code in C, C++, C#,SystemC,Powershelland/or Python

  • Knowledge of networking fundamentals, including RDMA,SR-IOV,TCP,UDP, and IP

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a requestvia the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Minecraft Launcher Front End - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Mojang Studios, creators of Minecraft, has a purpose to build a better world through the power of play, and we’re committed to inspiring generations of game changers through our work. With over 200 million copies sold and more than 100 million players each month, Minecraft inspires a passionate community to create amazing things together. In addition to being one of the most-widely played games of all time and most-watched game on YouTube, Minecraft is also increasingly used in classrooms to support learning across a wide range of subjects.

We are looking for a Senior Software Engineer to help design and implement our vision to unify our community of players on PCs to play our games under a single experience. Come help bring that experience to our players and have fun doing it!

Responsibilities

  • Be the primary developer on the Minecraft Launcher's front end experience

  • Help define the Launcher experience that addresses franchise priorities, the needs of our game teams, and external commitments

  • Collaborate with Launcher platform developers to implement the experience

  • Create well-tested, extensible, secure, performant code that is beautifully architected and a pleasure to maintain

  • Communicate status of work items to engineering lead(s) and non-technical stakeholders

  • Estimate engineering effort required for new work items

  • Participate in an agile development processes, with stand-ups, planning, and retrospectives

Qualifications

  • 5+ years software engineering experience

  • 2+ years of experience with React, JS, HTML, CSS

  • 1+ year experience with Python

  • Experience with Web GL, CEF, Typescript, and developing client/server applications with Windows and Linux are preferred

  • Demonstrated excellence in cross-team collaboration

  • Strong written and verbal communication skills

  • Self-starter, ability to set a clear path and follow it despite obstacles

  • Bachelor's degree in Computer Science or similar field, or equivalent work experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Commerce and Revenue Services team, under Cloud + Ecosystems, delivers core services at scale that power large scale commerce across Microsoft. Our mission is to provide the richest commerce capabilities that enables growth for Microsoft through business model innovations. We are looking for a Senior Software Engineer to join us in our work to accelerate the pace of our innovation, improve the resiliency and scalability of the invoicing system. Invoicing is a key component that is both customer facing and financial impacting to the company.

Responsibilities

We are looking for a strong technical contributor who can empower the team to deliver scalable architecture, design systems with the right abstractions to enable agile and fast delivery of new requirements, establish and ensure solutions meet the teams OKRs and delight our customers, and collaborate with Engineering Leads across CFS to redesign parts of the system to improve efficiency and resiliency.

Qualifications

6+ years software engineering experience

3+ years building, supporting, and growing distributed software systems

Bachelor's degree or higher in Computer Science or related field, or equivalent industry experience

Strong ability to identify and address systemic inefficiencies and points of risk

Strong communication skills

Ability to self-start and drive to success on critical projects with tight timelines

Ability to participate in or drive complex projects across multiple teams

Ability to break down complex problems into component pieces

A desire to mentor and grow peers

Experience with Microsoft Technologies (Azure, C#, .NET, SQL)

Demonstrated customer obsession

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer I/II - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. To learn more please visit: https://careers.microsoft.com/mission-culture

Responsibilities

We value people who can bring a diverse perspective to our product and where a developer will not just write code, but will have a real meaningful impact on the direction of the product and which features to build. We are building a team where diversity of thought and background is valued as strongly as technical skills, and where everyone is encouraged to come up with new ideas to make our customers’ lives better.

We are looking for talented early to mid-career Software Engineers to help us deliver highly scalable services and world-class product experiences. You will have opportunities to work on multiple layers of the technology stack, ranging from customer-focused user experience work, building scalable distributed cloud services, working with big data, machine learning, and everything in between. You will learn how to design services and experiences that are required to work around the globe. You will collaborate with team members and other engineering groups in Microsoft to build full stack web applications and services using the latest web technologies in a dynamic and agile environment. You will be part of a fun-loving, diverse team that seeks challenges, loves learning and values teamwork. You will have opportunities for mentorship, career growth, and work on high-business impact areas.

By applying to this position, you are being considered for multiple like positions within our organization for an invitation-only virtual Interview Day on January 14th . Position specifics, including hiring team, location, and position details will be determined following the interview process .

Qualifications

Basic Qualifications:

  • 2+ years of experience with one or more general purpose programming languages including but not limited to: Java, C/C++, C#, Python, JavaScript, PowerShell

  • BSc in Computer Science or related technical field experience

Preferred Qualifications:

  • Experience running and working on services at scale

  • Experience in developing, debugging and maintaining code in object oriented languages and database querying languages.

  • Strong coding, debugging, algorithm design and problem solving skills.

May include: Ability to meet Microsoft, customer and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Finance Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Are you excited about the future of gaming and its continuous evolution? We just launched new consoles (Series X/S), we’re aggressively expanding off console (xCloud, PC), and we’re delivering games through a growing subscription service (Game Pass).

Can you utilize research, quantitative analysis, and financial information to help frame discussions and provide business critical insights? We partner with other teams across Xbox to evaluate partnerships, content investment, acquisitions, and other strategic alternatives. You will be responsible for providing financial support across multiple

Are you equally comfortable completing co-op missions as well as solo campaigns? We work across Xbox and Microsoft to solve complex problems by listening and generating ideas, providing and incorporating feedback, and driving alignment across teams. You will also work independently on various work streams and own various deliverables.

If this excites you, press play.

Responsibilities

  • Develop analytical models to understand and drive effective decision-making in investments across acquisitions, partnerships, content, and marketing

  • Understand the impact of different business models and how to price and track the performance of various initiatives across Xbox and Xbox Game PassPartner and present analyses and recommendations to various leaders across the Finance, Business Development, Gaming Strategy, Corporate Development, and Marketing organizations

  • Provide performance updates on projects and business lines in both scheduled and ad hoc meetings within Finance and externally with our business partners

Qualifications

  • 5 years of experience in investment banking, strategy consulting, corporate strategy, product management, business planning and/or other quantitative or technical fields

  • Demonstrated comfort with strategic ambiguity and proven ability to draw insights from broader industry trends

  • Crisp communication skills (both oral & written) and demonstrated executive presence when presenting to audiences of all levels

  • Passion for the gaming industry and its future

  • BA/BS degree from an accredited four-year University in Finance, Business Administration, Engineering, Statistics, Math or other related field

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Come help build a platform for creating secure Internet of Things (IoT) devices! We are looking for Principal Engineers in operating systems kernel development. Thousands of businesses are undergoing a digital transformation to connect MCU-based devices to the Internet. An important aspect of this is security. Our team is building an end-to-end secure platform for IoT devices. You would help deliver a product targeted at a multi-billion unit market and improve the security of everyday devices.

As a member the Azure Sphere Operating System and Platform team, you will help lead efforts to build and maintain a Linux-based OS stack for small-memory IoT devices. The team is responsible for extending and maintaining the Azure Sphere OS to deliver secure system services with excellent performance across a range of metrics, including power, performance, and memory usage. As a principal level engineer, you will help lead the effort to define, build and extend the base platform used by Microsoft and its partners to produce cutting-edge real-world IoT products. Come join us! Team members have unparalleled opportunity to rapidly learn new skill sets, build pioneering solutions, and get exposure to a wide array of technologies. To learn more about this exciting project, please visit www.microsoft.com/en-us/azure-sphere.

Responsibilities

As a Principal Software Engineer, you will:

  • Design and implement core system services, OS components, and security features to enable a secure foundation upon which to build Azure Sphere, enable new devices and light-up new functionality.

  • Implement new feature work, debug issues, and implement quality fixes. Make improvements in product quality utilizing automated functional, performance and stress testing.

  • Ensure the OS is up to date with latest Linux changes, while maintaining a small footprint on devices. You will also help upstream fixes and other enhancements we make to the Linux kernel for IoT devices. You will lead the design and implementation of kernel-level strategies for IoT devices.

  • Collaborate with internal partner teams to help deliver new functionality that spans multiple layers in the device software stack, and participate in product-wide initiatives. Collaborate with external partner teams, including managing technical interactions with the wider Linux community.

  • Mentor junior developers and participate in design and code reviews.

  • Help the team follow best practices for software development and testing, including learning about and applying modern security principles to the core product.

Qualifications

Required:

  • 10+ years of software design and development experience.

  • A bachelor's degree or equivalent experience in computer science, computer engineering, or related field.

  • 5+ years of experience developing Linux kernel code.

  • 5+ years of experience developing software using C or C++.

Preferred:

  • Experience designing, developing, and shipping features in an operating system, firmware, hypervisor, or language runtime.

  • Practical experience engaging with the Linux open-source community (such as upstreaming fixes, working through technical issues, and participating in discussions).

  • Experience developing for one or more ARM based System on a Chip (SoC) platforms.

  • Prior experience with virtualization, peripheral drivers, power management, file systems, or other kernel technologies is a plus.

  • Experience using software or hardware debuggers to debug issues

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Secure Screen: This position will be required to pass the Microsoft Cloud background check and credit history analysis upon hire/transfer and every year thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II Gameplay Services - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

The Gaming Developer Experiences Team is looking for a passionate engineer. Passionate for technology, code and reliability; passion for customers and experiences, and passionate for creating the best team and workplace possible. We are looking for creative engineers to innovate and craft software for our vibrant developer community. You will work side by side with our client and service teams and gaming partners to build a positive and fun working environment, while growing your career in the process

We are a group of phenomenal engineers who build the services developers (game studios) use to provide in-game experiences (e.g. matchmaking, lobbies, achievements, leaderboards) to their own customers. The software you build will enable those developers to deliver games more easily to new and existing gamers on all their favorite devices - everywhere in the world. We make service integration easy so game developers can focus on delighting customers with innovative and compelling game experiences.

The Gaming Developer Experiences Team is an extraordinary place to work - for anyone with a real passion for understanding our current and future gaming fans. It is a place where we recognize that we are better when we work together, and better still when we lift and grow one another. We are made stronger by our array of dynamic perspectives and ideas. And we have fun - a lot of fun. You should join us

Responsibilities

  • Develop new (mostly backend) online services and integrate them across multiple platforms and with Azure.

  • Solve complex problems that drive innovation and allow for a faster response to evolving partner requirements.

  • Design, build, test, debug and ship sustainably scalable quality services that are used by 100s of millions of users every day.

  • Use your social skills to collaborate with teammates, internal and external game developers and partners.

  • Make everyone around you better.

  • You will be an active participant in a community of creativity, inclusion, and respect.

The diverse perspective you bring drives our business, and you are empowered to decide how we will all succeed

Qualifications

  • 2+ years programming in 1 or more of C#, C, C++, Java.

  • 2+ years of experience delivering quality software within a professional organization.

  • Familiarity with cloud services and components (compute, storage, etc.).

  • A deep understanding of computer science fundamentals (data structures, algorithms, threading, synchronization).

  • You are an ambitious teammate who is passionate about learning, sharing knowledge, and making your teammates successful.

  • You are creative and have strong design, development, and collaboration skills.

BS or MS in Computer Science or equivalent

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Recruiter Sourcing Events Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Engineering & Operations recruiting team is looking for a detail-oriented program manager to help drive our events service to successful outcomes. The roles you will support are critical to the success of our engineering team. You will be working closely with our engineering leaders and staffing community to develop and land top technical talent across the engineering organization. You should be comfortable interacting with business leaders & technical luminaries. Your approach should leverage technical depth and industry knowledge beyond the basics. You should be comfortable and effective at delivering optimal results in fast paced and urgent environments.

As a member of our team, you will manage the full program management lifecycle of engaging with our client aligned recruiting partners as well as the Engineering hiring managers to ensure optimal results from the events services they partner with us on. This role is more than simple recruiting, you should be able to talk bits and bytes with engineers to articulate career opportunities that engage passive talent. You must thrive in the hunt and be focused on networking closely within the industry to identify the right talent and companies to target.

Responsibilities

  • Stakeholder/Client Engagement - You understand what's important to the business and hiring managers (e.g., time to hire, location, budget), as well as the industry landscape and talent market. You use that knowledge to develop, implement and ensure adoption of end-to-end hiring plans and staffing solutions aligned to the client business group's needs.

  • Data Analysis & Hiring Plans - You review and analyze relevant data and trends (including assessment of talent/diversity gaps) to provide insights and proactively consult on the implementation of hiring plans that address short-term talent supply (availability) and demand needs (2-6 months).

  • Candidate Experience - You own elements of and pride yourself on enhancing the candidate experience; you gather requirements, identify factors that influence the candidate experience and develop hiring plans to meet candidate needs.

  • Talent Sourcing - You develop strategies to generate and find the right talent to meet immediate and long-term business needs.

  • Operational Compliance & Excellence - You are a subject matter expert; you educate clients, stakeholders, and other staffers on internal and external staffing policy, system, and process issues, and you identify opportunities for optimization.

Qualifications

Required/Minimum Qualifications

  • 3+ years of experience in talent acquisition (e.g., recruiting, sourcing), HR experience, or industry experience related to role OR Bachelor's degree in Human Resources, Business, Liberal Arts, Computer Science, Engineering or related field

Additional or Preferred Qualifications

  • LinkedIn Certification

  • Excellent research/sourcing skills. Including use of Boolean, LinkedIn and alternative search techniques preferred.

  • Ability to deliver results with little supervision and effectively manage and prioritize multiple projects and events

  • Decisive and able to push back constructively when appropriate

  • Good interpersonal skills and ability to network within the industry to identify top performers

  • Ability to travel domestically and internationally up to 25% required

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Redmond, Washington

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
New York, New York

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chevy Chase, Maryland

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Digital Sales Representative - Top Unmanaged (French Speaking) - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set ourselves three bold ambitions: create more personal computing, reinvent productivity and business processes and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a newly formed organization with a charter to accelerate Microsoft’s growth in its cloud-first, mobile-first businesses along with the traditional businesses. This organization is at the forefront of establishing a new sales model leveraging modern technology and big data and analytics to drive impactful demand response and targeted sales coverage. Does the opportunity to work with customers to solve their technology and business make you tick? As a Digital Sales Representative – Demand Response Targeted SMB, you will work directly with customers, with your sales team and implementation partners to achieve quarterly and annual sales quotas - closing net-new business, fostering a positive and collaborative experience for prospects to learn about, engage with and implement Microsoft products. You will hold business conversations with the customers to understand their needs and identify opportunities that meet the minimum qualification criteria for sales. You will be equipped with best-in-class tools that enable highly efficient and accelerated sales activities. By applying best-in-class sales skills, you will identify new prospects and grow business relationships with companies across all industries and verticals.

Responsibilities

  • Engage with a targeted territory of Microsoft customers and prospects within the upper SMB segment, to identifying need and generating opportunities to fulfill with Microsoft's leading cloud technologies

  • Leverage best in class technology to identify key customer insights, driving targeted activities to build pipeline and close revenue

  • Effectively identify and turn leads into opportunities by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline

  • Identify and explain how businesses across industries, company sizes and types can meet a new bar for excellence and reinvent themselves to compete in the next decade by embracing Microsoft’s technologies

  • Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios

  • Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies

  • Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship

  • Accountable for sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success

  • Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution usage and sales; accurately forecast sales, pipeline and usage for the products and solutions in your scope

  • Work in a fast-paced, collaborative and dynamic teaming environment with Technical Solution Professionals, Inside Sales Representatives and Consumption Analysts to effectively manage opportunities and pipeline through the sales cycle

  • Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers maintain high daily activity

  • Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives

Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience

Qualifications

Required Qualifications:

  • 3+ years sales experience with a proven track record of success

  • Must be fluent in French

  • Microsoft ecosystem specific sales and/or support experience

  • This role is based in the Fargo, ND campus location only, the selected candidate will need to reside in or relocate to this area

Preferred Qualifications:

  • Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs

  • Experience working with or selling BizApps, Azure, Office 365, or similar solutions

  • Experience in qualifying and building pipeline, managing aggressive sales cycles, and sales negotiation preferred; Challenger Sales training completion a plus sales/customer service relationship background, telephone experience

  • 4-year degree

  • A self-starter with a track record of outstanding performance and achieving goals

  • Skill to breakdown complex information into simplified format with the ability to thrive in an ambiguous, fast-paced environment, with a mindset focused on innovation, growth, and program development

  • Strong collaboration aptitude with solid interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations

  • Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude

  • General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurate

  • Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration

  • Solid time management skills and ability to work independently or under supervision with a high level of integrity

Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Support Engineer - SQL Engine - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Customer Experience & Success

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required:

• 2+ years experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment

• 2+ years experience with SQL Server or an equivalent database product

Preferred:

• Solid knowledge on performance tuning and database design, T-SQL language

• Experience in capacity planning, sizing SQL Server environments and high availability configurations

• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version

• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Fargo, North Dakota

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Chicago, Illinois

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Support Engineer - SQL Engine - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

Customer Experience & Success

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required:

• 2+ years experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment

• 2+ years experience with SQL Server or an equivalent database product

Preferred:

• Solid knowledge on performance tuning and database design, T-SQL language

• Experience in capacity planning, sizing SQL Server environments and high availability configurations

• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version

• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Las Colinas, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Dallas, Texas

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sales Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Houston, Texas

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Responsibilities

The Sales Manager is leading account teams to drive customer business outcomes, to help customers to digitally transform in their industry, to accelerate revenue growth, consumption, usage and customer adds.

1) DEMONSTRATE CUSTOMER & PARTNER OBSESSION by driving business value to customers and demonstrating that Microsoft is focused on their success.

  • Drive digital business outcomes for your customers across 3 Horizons that are relevant to their Industry and territory, execute Solution Area Sales Plays that drive digital business outcomes in each Industry.

  • Win with Partners and build mutual trust with Co-sell Prioritized solution partners through joint account planning in all accounts, outbound lead sharing adhering to defined SLA on inbound Cosell requests and actively selling with priority partners for the industry and for the solution areas.

  • Accelerate Customer Satisfaction: you and your team being the Trusted Advisors to our customers, increasing Account Team Quality and improving Account Transition experience, accelerating relevant C-Level and Line of Business Owners conversations.

2) LEAD WITH BUSINESS EXCELLENCE to accelerate sales execution and to deliver a predictable, healthy and compliant business

  • Lead and empower frictionless orchestration and hold the rest of the sub teams accountable for lead generation and pipeline velocity across 4 rolling quarters to deliver on targets. Lead the consumption business to ensure ATU ownership of Envisioning Stage with customer and increase the number of success engagements owned by AE/ATS over time by managing engagement pipeline to maintain velocity, unblock issues.

  • Lead a 360 review at least once a year for each customer including the key stakeholders across customer, partners and internal, ensure high quality account planning delivery on time, ensure account plans drive a step change increase in share of Customer Potential and Propensity (CPP) to maximize share of wallet, sign off account plans each quarter.

  • Achieve targets on FRA, billed revenue, consumption, usage, customer adds on all 3 clouds, anticipate and win against competition through our technologies and partners by differentiating the values of our solutions.

3) ACT AS CULTURAL TRANSFORMATION LEADER by role modelling learn-it-all culture, building and developing high-performing teams to deliver customer outcomes.

  • Role model learn-it-all culture by reaching 100% Technical Skill Initiative completion and all other role-based achievements at defined deadlines.

  • Drive customer skilling with Enterprise Skills Initiative (ESI) and ensure skilling plans are in place for each customer in close alignment with the Area Learning Team.

  • Coach for excellence by adopting and applying new habits, executing on weekly coaching rhythm with each seller and focused on driving customer outcomes and partner engagements, coach ATS towards the FY21 expectations of the role.

4) Microsoft managers bring out the best in their people to achieve team and organization priorities. As a manager, personally commit to deliver success through empowerment and accountability by:

  • Modeling: Live the culture, values and leadership principles. Share your management philosophy with your team and make it real through your words and actions.

  • Coaching: Enable others’ performance. Build management skills by completing your learning path and development opportunities.

  • Caring: Empower others to discover, connect, and grow. Have healthy, candid conversations (Connects, Perspectives, 1:1).

5) Trust and Compliance: Personally, commit to generate and protect Microsoft trust by modeling integrity every day and contributing to ethical sales and sustainable growth.

  • Model integrity and ethical behaviors every day.

  • Operate in full adherence to Company policies and processes and ensure timely 100% completion of online mandatory Compliance Trainings.

  • Cooperate with audits and other compliance processes & controls and help on remediation actions. Be proactive in identifying risks inherent to your role and escalate concerns.

6) Diversity and Inclusion: To realize our mission to empower every person and organization on the planet to achieve more, each and every one of us must help create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result. With this priority, personally commit to be an active and intentional participant in creating a diverse and inclusive Microsoft.

Qualifications

SALES LEADERSHIP

  • 10+ years of related experience: Sales leadership roles, managing high performance sales and technical-sales teams, coaching solution sales and account development strategies, leadership roles in multi-tiered global organizations, selling and delivering complex solutions to enterprise customers

  • Experienced in complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Challenger, Holden, Krauthammer, etc.), sales methodologies

BUSINESS ACUMEN

  • Meaningful non-Microsoft prior work experience at one of the following: one or more of our Enterprise customers driving digital transformation within, Consulting or Services company such as McKinsey, Accenture, SAP, or the equivalent; competing cloud service providers and software companies, particularly Oracle, IBM, SalesForce.com, AWS

  • Proven track record and experience leading organizational transformations while delivering on results on short-term, mid-term, long-term. Background in large-scale, multi-year enterprise change management

  • Strategic leadership with track record driving results faster than competition in new markets/solution areas (preferred: cloud services growth, consumption, usage). Strategy development with multi-phase execution and delivery

  • Demonstrated ability to understand how to run business and commercial models (including, but not limited to, account territory management, P&L ownership, business planning)

  • Broad evangelism through events (presentation skills), and effective marketing tactics

  • Executive communications, engagement, and influence

  • Strong negotiation and financial analysis skills

  • Industry knowledge in one or more priority industries (as appropriate/relevant): Automotive, Financial Services, Healthcare, Media & Communications, Retail, Government, Energy.

  • Knowledgeable of the Microsoft partner ecosystem and programs

PEOPLE LEADER

  • Talent attractor and developer: Proven history attracting and developing new leaders

  • Strong leadership & interpersonal skills, coaching skills, cross-group collaboration and proven ability to influence across organizational boundaries

  • Experience in building and developing diverse and inclusive teams

EDUCATION

  • Bachelor’s degree required, MBA preferred (or equivalent experience).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Reston, Virginia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Support Engineer - SQL Engine - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Customer Experience & Success

• Do you want to empower every person and every organization on the planet to achieve more?

• Do you want to work in an open and inclusive environment where diverse perspectives are celebrated?

• If you love talking to and learning from customers and are excited about working with brilliant technical minds, we want to talk to you.

In Customer Experience & Success, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action:

• Customer Obsession - we exist for and because of the customer. We need people who share that passion and drive to make our customers experiences easy, insightful and trusted.

• Growth Mindset - we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things.

• Diverse & Inclusive - we enable people who bring a contemporary view to shape our internal teams and encourage all to feel included.

• One Microsoft - we collaborate and value the work of others, combining their learnings with our own to make a better outcome for our customers.

• Making a difference - we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Responsibilities

• Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.

• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.

• Act internally as a customer advocate.

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications

Required:

• 2+ years experience in a customer facing or customer support role with strong troubleshooting and problem-solving of complex technical issues involving multiple technologies in a team environment

• 2+ years experience with SQL Server or an equivalent database product

Preferred:

• Solid knowledge on performance tuning and database design, T-SQL language

• Experience in capacity planning, sizing SQL Server environments and high availability configurations

• Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version

• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Charlotte, North Carolina

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

WW Workload Leader of Dynamics 365 Commerce Applications - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

Come join the team creating the future of Microsoft’s Business Applications business! Microsoft’s Business Applications offerings compete in an $150B SaaS market. Dynamics 365 and our Power Platform create a world-class collection of applications that Enterprise, mid-market and SMB customers use to power their businesses.

We compete in Sales, Customer Service, Field Service, Supply Chain, Manufacturing, Finance and Retail Point of Sale and Commerce and many other application markets. Microsoft’s approach to bringing data and intelligence into every application by infusing them with AI capabilities creates major differentiation vs our competition. The market and customers are responding to our Dynamics 365 Biz Apps portfolio with continued 50%+ YoY growth, outpacing the SaaS market.

We are looking for a Director of D365 Commerce to be a Worldwide Workload Leader of our Commerce applications . This role focus on reinvention of business process, which represents a bold bet for Microsoft in accelerating growth in commercial cloud services. The Workload Lead for Commerce will develop sales strategies to drive wins for the Dynamics 365 Commerce applications. The Workload Lead for Commerce will engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins to help build out our customer reference within strategic industries. The Workload Lead for Commerce will serve as conduit to the field and engineering, product marketing & strategy teams to prioritize application planning & influence monetization.

The Workload Lead for Commerce will develop clear, consistent and scalable sales programs & initiatives to land across priority geographies, markets and segments. More specifically, the Workload Lead for Commerce will be responsible for engaging internal key sales leaders and strategic customers around the world to ensure that Microsoft meets its desired revenue, utilization and growth targets. The Workload Lead for Commerce will create, drive and scale the necessary sales strategy, execution measurement, and business health monitoring initiatives needed to ensure that Microsoft delivers on our desired business outcomes according to both current fiscal and long-range plans.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( https://careers.microsoft.com/us/en/accommodationrequest ).

Responsibilities

  • Develop sales strategies to drive wins for the Dynamics 365 Commerce Application.

  • Engage in strategic deals with our biggest customers, work with local & regional sales teams to land marquee wins, drive customer adoption to help build out our customer reference within strategic industries.

  • Uncover and unlock strategic sales of Dynamics 365 Commerce workload by engaging in customer workshops and executive briefings (EBCs) with marquee customers.

  • Remove sales blockers to enable key deals and transformation.

  • Serve as the point of escalation on critical business solution issues and proactively represent customer requirements in product feedback and planning processes.

  • Drive internal engagement by improving sales effectiveness, transferring knowledge, skills, and messaging to marketing and sales staff, especially pertaining to the cloud and technology policy issues.

  • External outreach and engagement, and trusted advisor relationships with customers, partners and Independent Software Vendors.

Qualifications

We are looking for candidates with the following experience:

  • 6-10 years of experience as Pre-Sales Leader, Sales Manager or Individual Sales Contributor, experienced in working with customers across multiple industries selling Customer Relationship Management solutions.

  • 5+ years of experience selling software-as-a-service or cloud-based business applications to enterprise customers.

  • Identifying unique and complex business challenges and solutions.

  • Discover, assess, evaluate, and challenge strategic customer objectives by translating them into digital transformation opportunities.

  • Proven capability in establishing broader sales vision and strategy for a product set and mobilizing sellers to adopt best practices.

  • Credible storyteller and communicator who can articulate the value of Business SaaS Services and lead conversations with C Suite executives and Business Decision Makers.

  • Orchestrator of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members.

  • Carried and exceeded quota by driving & closing enterprise deals.

Deep Understanding of:

  • Digital Commerce, Retail, POS, Loyalty, Omni channel, Supply Chain and ERP business scenarios & business models.

  • Industry trends and providing business business-value-outcome-based solutions.

  • Competitors and related ecosystem.

  • Security, regulatory and compliance needs of global customers.

  • Latest business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments

Desired Skills:

  • Strategic thinker including ability to analyze industry trends and competitive landscape.

  • Strong collaborator and community lead who can develop to the growth of a global community of technology and sales professionals for Commerce workload.

  • Excels at developing strong relationships and leadership connections to understand customer needs.

  • Adept at challenging perspectives with new ideas that reframes thinking about deriving value from

Microsoft solutions.

  • Very strong presentation, white boarding and communication skills.

  • Experience launching new products and building business (market makers), identifying white spaces.

  • Bachelor’s degree or equivalent work experience in Business Administration or Business Management or Industry related discipline. MBA a plus.

This role involves international travel.

Top Attributes & Characteristics:

  • Passion for technology and business.

  • Challenger mindset, take smart risks, and open to new ideas and ways of thinking.

  • Motivated and proven change agent who can drive internal and external transformation.

  • Self-aware, mature, empathetic and a good listener who can quickly understand and align with customer needs, mobilize to address them, and drive business results.

  • Strong business acumen, ability to identify and create novel policy and business opportunities.

  • Polished, self-aware, articulate corporate diplomat who can effectively represent company externally.

  • Ability to rapidly gain/build trust and confidence of potential customers and partners.

  • Highly self-motivated with a drive, initiative and capacity for hard work.

  • Calm, thoughtful executive with ability to adapt in a fast-paced and rapidly changing environment.

  • Highest ethical standards with a deep commitment to customers, partners & employees.

  • Intelligent, confident in his/her capabilities, and able to thrive in a competitive environment with other highly motivated, intelligent professionals, including a willingness and ability to challenge other leaders, accept & encourage challenge from others.

  • Strong sense of responsibility and understanding of the critical impact of meeting commitments.

  • Team player who understands how to work with others and how to motivate the existing organization to stretch.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Strategy Analyst - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.

The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.

Responsibilities

Responsibilities

  • Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.

  • Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.

  • Champion the culture of data driven decision making.

Qualifications

Qualifications

  • 3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams

  • 3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems

  • 3+ years of experience with reporting, data analysis, analytics

  • Interpersonal communication and presentation skills (leverage the data to tell a story)

  • Collaboration and Program Management skills

On-site in Redmond, WA or open to remote

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Customer Success Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Check out all of our products at: http://www.microsoft.com/en-us

We are looking for a Customer Success Manager (CSM) to drive successful adoption and expansion of Microsoft workloads within her/his accounts. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to support sales growth.

The Customer Success Manager role will enable our customers to realize business value from their investment and make our customers passionate advocates of Microsoft. Our CSM’s will be aligned to one of two technology areas:

  • Business Applications

  • Modern Workplace

Responsibilities

Key responsibilities include:

  • Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them

  • Be accountable to drive high usage of our technology within customers by driving the creation and execution of a thorough and action-oriented adoption Plan

  • Leverage deep functional expertise to increase the customer’s usage of existing workloads

  • Proactively identify new workloads and expansion opportunities in each account to drive value both for the customer and for Microsoft

  • Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Microsoft’s behalf

  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events

  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s lifecycle

Qualifications

Qualifications

  • 3+ years of experience in functional consulting, customer success or in a pre-sales solution engineering capacity

  • Experience in both consulting and pre-sales is ideal

  • Proven ability to map the customer’s business process to product capability

  • Experience in driving transformation in enterprises through effective change management and adoption highly preferred

  • Deep understanding of SaaS customer engagement

  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers

  • Strong interpersonal skills that establish Trusted Advisor relationships with clients

  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously

  • Cultural awareness and appreciation for diversity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Technical Specialist Global Black Belt - Data OSS and NoSQL - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibilities, more innovation, more openness, and sky’s-the-limit thinking - a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We have a unique capability to harmonize the needs of both individuals and organizations. We care deeply about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet. Do you always strive to learn? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes?

Do you share and build on other’s ideas because we are better together? Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to do more and achieve more through our technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? Then come to Microsoft - Together we make a difference.

To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture Check out all our products at: http://www.microsoft.com/en-us

Responsibilities

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in Technical Specialists for NoSQL scenarios such as Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms onto Azure Cosmos DB to help the largest and most important companies in the world across all industries successfully adopt these services and realize value. Microsoft GBB Technical Specialists main goal is to win the technical decision within strategic customers and led these engagements to successful deployment.

As a GBB Technical Specialist, you will be a senior technical solution leader within our enterprise sales organization working with our most important customers. You will lead strategic Azure Cosmos DB technical customer engagements that will require you to deliver architectural design sessions, pilots and/or implementation support directly or through partners. The ideal candidate will have experience in customer-facing roles and success leading deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers.

You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, that lead to successful deployments that support achieving/exceeding Azure Cosmos DB Service consumption revenue.Being part of this team will allow you to maintain and develop your deep technical expertise across our Microsoft Data Platform and non-Microsoft technologies.

Because of the relative complexity of these opportunities, the GBB Technical Specialist forms strong v-teams across Microsoft and beyond. Candidates align their efforts with other GBB roles, our mainstream field sellers, Microsoft Services, SI and ISV partner sales executives, and Microsoft’s broader field leadership. GBB Technical Specialists possess extensive experience with executive customer relationships and connections both in the US and internationally. GBB Technical Specialists also possess deep knowledge of our competitor’s offerings, sales strategies, and relationships with our customers.

Key responsibilities include:

  • Understand customers’ overall Data estate, IT and business priorities and success measures to design implementation architectures and solutions (Microsoft and 3rd party solutions)

  • Apply technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key NoSQL solution technologies

  • Ensure all solutions exhibit high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment

  • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.

  • Be the Voice of the Customer; Share insights and best practices, and connect with Engineering teams to remove key blockers

  • Collaborate with other Technical Specialists in developing complex end-to-end Enterprise solutions on the Microsoft Azure platform

  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community

  • Be an Azure Platform evangelist for NoSQL scenarios like Modernizing Applications, building new Cloud Native Apps and Migrating existing on-premise platforms on Azure Cosmos DB.

Primary accountabilities for this role include:

  • 60% of your time will be spent as a key technical leader and influencer in shaping customer decisions to buy, architect and adopt Microsoft Cosmos DB solutions. Being a member of the sales team, you will give technical briefings, demonstrations, help execute proof of concepts and design solutions leveraging partners as needed. You will directly support the market share and revenue growth of Microsoft NoSQL solutions through your technical leadership in our customers.

  • 20% of your time will be spent as a thought leader in the NoSQL space. You lead by participating in internal Microsoft technical communities and in the broader industry events and publishing blogs, whitepapers, reference architecture etc in your area of expertise

  • 20% of your time will be spent influencing the Microsoft Cosmos DB go to market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers you encounter

Qualifications

Experiences Required: Education, Key Experiences, Skills and Knowledge:

Professional

  • Experience. 5+ years of success in consultative/complex technical sales and deployment projects, architecture, design, implementation, and/or support of highly distributed applications required

  • Relationship Building. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects required

  • Problem Solving. Ability to solve customer problems through cloud technologies required

  • Collaboration and Communication skills required

  • Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills

  • Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.

  • Strong Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.)

  • Consultative Technical Selling and Challenger mindset. Validated experience in consultative technical selling approach, including bringing innovative ideas to customers problems and being customer focused

  • Highly driven passionate person who consistently exceeds goals and expectations required.

  • Growth Mindset. Experience and passion for learning (technical and professional skills); implementing practices from others; trying,

  • failing and learning from the experience; sharing practices and knowledge for others’ benefit

Technical

  • 5+ years’ experience selling & deployment of NoSQL solutions (MongoDB, Cassandra, Cosmos DB) or related/adjacent data technologies required

  • Working knowledge and/or deep interest in Azure Cosmos DB and related/adjacent data solutions required

  • Experience and understanding of large-scale data deployments in enterprise-wide environments required

  • Deep domain expertise of NoSQL solutions (i.e. MongoDB, Cassandra, Cosmos DB) and related/adjacent data solutions, breadth of technical experience, and technical aptitude to learn and adjust to new technologies and cloud trends required

  • Knowledge of market trends and competitive insights preferred

  • Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred

Education

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field preferred

  • Certification in the following technologies preferred:, Azure, AWS, MongoDB, Cassandra, Cosmos DB

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Director of Business Management, Worldwide Marketing & Operations - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Alpharetta, Georgia

Job Description

The Director of Business Management for Worldwide Marketing & Operations (WWM&O) is responsible for the organizational rhythm of connection, budgeting and financial planning, and all compliance, governance, and communications initiatives. Bringing broad and deep business acumen, sound decision-making and operational excellence to bear is essential in this role. This position also provides tremendous growth opportunity for a candidate looking to broaden their perspective on how an end-to-end business is run. The role can be a strong career accelerator, enabling growth to positions with broader scope and responsibility.

About the Organization:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

The Worldwide Marketing & Operations (WWM&O) group enables the field to help customers transform and drive cloud growth for Microsoft. This group seeks to provide growth for Microsoft and deliver value for our consumer and commercial customers by building, growing, supporting, and inspiring the world's best cloud sales force.

Responsibilities

  • Facilitate the development, scoping, and landing of fiscal year organizational priorities (aka Big Rocks) within the organization

  • Oversee the WWM&O rhythm of connection (RoC) including all-hands meetings, leadership team meetings and offsites, other team events, etc.

  • Lead the WWM&O business manager and EA communities; provide predictable and intentional direction to ensure initiatives and key rhythms land consistently across all teams

  • Organizational communications: create sustained, pervasive connections and conversations across our organization to deliver better employee experience and organizational performance; includes prioritized cultural workstreams, Teams platform infrastructure, etc.

  • Executive communications: create customized communications for the WWM&O CVP including Executive presentations, Microsoft Ready keynotes, etc.

  • Ensure high-quality execution against all financial management, compliance, governance, and workplace initiatives, in collaboration with Finance, Procurement, CELA, Real Estate & Security, and Human Resource business partners

  • Active participation as the member of the One Commercial Accessibility (OCAP) Leadership team

  • Participate in special cross-M&O and cross-Global Sales Marketing & Operations (GSMO) projects, partnering across segments, marketing groups, and other field/HQ teams as required

Qualifications

  • 10+ years experience in program management, business management, and/or business operations

  • Experience navigating field and/or corporate organizations at all levels

  • Systems thinker, able to manage a high degree of complexity and distill information into simple messages

  • Exceptional cross-organizational capabilities; ability to partner with senior management, drive complex projects with quality, speed and agility, build comprehensive and compelling presentation and communication materials that caters to various audiences

  • Strong interpersonal skills including ability to build trust, influence, and relationships with diverse team members, proven track record of ability to impact and influence without direct authority

  • Exceptional attention to detail and ability to balance varying responsibilities that span rhythm of business, communications, executive management, and culture

  • Highest levels of integrity and trustworthiness; manages confidentiality without exception

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Strategic Deals & Sales Prioritization Business Program Manager - Microsoft Corporation
Posted: Dec 09, 2020 04:39
Tampa, Florida

Job Description

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees, and customers. We focus on showing what’s possible with the latest Microsoft technologies. We do this by building diverse and inclusive teams and collaborating across Microsoft to empower our customers to achieve more.

As a Business Program Manager in the Microsoft Consulting Services Sales & Go-to-Market, you will collaborate with leaders and subject matter experts across the organization with planning and execution. This role is ideal for someone passionate about continuous improvement and effectiveness and would like to gain a broad and deep understanding of the Sales & Go-to-Market charter.

We are looking for a highly motivated Business Program Manager who will be essential in driving high impact engagements, in both planful and dynamic ways. In the MCS Sales & Go-to-Market team, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS Sales & GTM Business Management team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS Sales & GTM and will be responsible for supporting the VP in managing strategic deals and sales prioritization process. The Business Program Manager will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

Responsibilities

  • Ability to collaborate across a complex matrix and functional boundaries to ensure delivery happens in line with business requirements and manage communication within and across project teams whilst proactively identifying risks and mitigations.

  • Systems thinker able to manage a high degree of complexity and to distill information into simple messages, able to think both strategically at a global level as well as to effectively develop key processes.

  • Leveraging the data analytics required for prioritization, execution, and landing.

  • Self-starter who thrives in situations with ambiguity, including drive to build clarity.

  • A sense of urgency and commitment to solving problems across large organizations with diverse perspectives and goals, always with serving Microsoft’s customers and partners in mind.

  • Experience applying decision and prioritization frameworks.

  • Able to rapidly gain/build trust and confidence of internal and external stakeholders.

Qualifications

  • 3+ years of experience in business management, business operations, sales enablement, business planning, and/or business strategy

  • 3+ years' experience in customer facing roles in the field or other sales operations roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation.

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel ~25% of the time

  • Location: Remote position located anywhere in the US

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Software Engineer, Azure - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Atlanta, Georgia

Job Description

Be part of the datacenter management transformation!

Our charter is to enable Azure to run on commodity hardware while providing the SLAs expected by our customers. At the heart of Azure sits the Fabric Controller as a kernel of the Datacenter Management OS. At the bottom of the Fabric lies the Datacenter Manager which is responsible for efficiently managing the lifecycle of all datacenter resources and making that inventory available for hosting (internal and external) customer services.

We strive to deliver high availability and ultra-low operational costs by focusing on inventory abstraction, Datacenter health and correctness, lifecycle automation, efficiency and availability, and hardware innovation.

Datacenter Manager owns and manages all the datacenter infrastructure for Azure and is responsible for enabling/implementing scenarios at massive scale including: hardware deployment & configuration, health certification & monitoring, failure prediction, operation command & control, diagnostics & failure Analysis, device (HW/FW) upgrade, device repair & replacement, compliance.

We’re on a mission to provide low cost compute, with high availability and fast performance guarantees to enable Enterprise/ITs/CSVs (Cloud Service Vendors) to host applications and workloads in the cloud. Azure depends on us to minimize the operational cost of running the datacenters. We strive to achieve a lights out, self-managing datacenter.

Responsibilities

You are a successful senior software engineer who will drive features for Azure datacenter configuration, management and monitoring.

You should be comfortable producing highly available systems that operate at massive scale. You should have hands on experience with the design and implementation of large scale, distributed systems.You are a great team player. You can mentor junior team members to provide design and coding guidance.

Join us as we scale up our investment in managing datacenter infrastructure to support Microsoft’s datacenter scenarios.

Qualifications

  • 5+ years of experience coding in either Java, C#, C, or C++.

Preferred Qualifications:

  • Demonstrated ability and passion for designing and building highly available distributed systems at scale.

  • Demonstrated problem solving and debugging skills.

  • Demonstrated ability to exercise sound judgment in ambiguous situations.

  • Bachelor’s degree in Computer Science, Engineering or equivalent field.

  • Experience with agile methodologies is a plus, a willingness to adopt them is required.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#MicrosoftATL

#AzureCompute

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Atlanta, Georgia

Job Description

Compliance Manager

Procurement has a mission to deliver business value through proactive global solutions that are innovative, compliant and cost effective and exceed stakeholder expectations. Procurement is a global team of 220+ employees across 30 countries supporting 100+ geographies worldwide facilitating $30B+ in annual purchases worldwide.

The External Staff Compliance Team within Procurement Compliance is looking for a Compliance Manager to join our team contributing specifically to the areas of:

  • Microsoft Acquisitions and Venture Success (MAVS): working directly on acquisition deal teams to achieve business outcomes by optimizing continuity for the acquired entity while delivering Procurement solutions that are compliant with Microsoft policy.

We look to incorporate talent that excels in innovation and creativity and demonstrates complex problem solving, process and systems thinking, and strong analytical skills that drive actions from data with a can-do attitude.

To be successful in the role, candidate will require strong interpersonal skills, influencing without authority, drive for results, and collaboration in addition to a proven track record in project management and operational excellence.

Responsibilities

Responsibilities may include (but are not limited to):

Microsoft Acquisition and Venture Success (MAVS):

  • Represent Microsoft Procurement on acquisitions as an active member of the acquisition deal team.

  • Assess key Procurement risk areas during deal due diligence deal phase and highlight significant risks to leadership.

  • Define and deliver robust learning and integration plans to ensure deal outcomes are achieved for Procurement areas. This includes a smooth transition of suppliers, related spend, and acquired external staff.

  • Collaborate with the broader acquisition deal team, developing strong relationships across all corporate functions and coordinating with partners to implement integration plans, post deal close.

  • Cross trained and contribute to other areas of External Staff compliance.

Operations and Process improvement:

  • Identify and implement process and operational improvement opportunities across compliance programs that will enable efficiency, scale, simplification, risk mitigation, and compliance.

  • Reduce or eliminate manual repetitive elements of processes by leveraging tools such as the Power Platform.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • BA/BS in Business preferred.

  • 5 -10 years, procurement, operations, compliance and/or external staff experience.

  • Experience with BPO (Business Process Outsourcing) and/or SOW (Statement of Work) review for policy compliance.

  • Knowledgeable about external staff and eager to learn more.

  • Strong written and verbal communication skills and an ability to distill and deliver complex, ambiguous information to a variety of audiences.

  • Strong listening skills and desire to understand differing opinions.

  • Adept problem solver with solid judgement; attention to detail without losing sight of broader risk area(s).

  • Highly driven self-starter, with a demonstrated track record of exceeding goals.

  • Ability to persuade, lead and motivate others through indirect influence.

  • A high level of enthusiasm, confidence, creativity, self-motivation, and resourcefulness.

  • Strong team player, contributor, and thrives in cross-team environments.

Professional maturity and confidence in expressing a point of view with senior management and business owners.



Job Detail

Business Support Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Atlanta, Georgia

Job Description

Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.

Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).

Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.

This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.

If you are ready to help create the future of marketing at Microsoft, this is the team for you.

Responsibilities

Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.

Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).

Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.

This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.

If you are ready to help create the future of marketing at Microsoft, this is the team for you.

Qualifications

• Ambitious, self-directed self-starter, eager to dive right in to build a support program.

• Strong verbal and written communication skills.

• Hands-on expertise managing a large-scale support system, including triage, technical solves, escalation of tickets.

• Experience in managing vendor teams.

• Experience with documentation of end to end support scenarios and solutions, including training and executive communications aspects of the support lifecycle.

• Demonstrated expert skills in troubleshooting, analysis and logic.

• Experience in a B2B marketing role focused on running marketing campaigns and demand generation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
New York, New York

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
New York, New York

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Chevy Chase, Maryland

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Chevy Chase, Maryland

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Los Angeles, California

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Los Angeles, California

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Mountain View, California

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Mountain View, California

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Sunnyvale, California

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Sunnyvale, California

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
San Francisco, California

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
San Francisco, California

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Bellevue, Washington

Job Description

Join the Microsoft Conversational AI team and contribute to Bot Framework and Azure Bot Service, the world’s most powerful platform for creating conversational experiences! We build and operate the components and services used to connect AI systems up to users on Microsoft Teams, Facebook Messenger, Office 365 mail, and more. We’re an agile, cross-discipline team with experience in social, search + graph, and conversation-driven experiences, and our goal is to enable our customers to create natural conversational systems used in business, social, and humanitarian scenarios.

Azure Bot Service is the online nexus for these technologies: we create developer platforms that make it easy to create a Bot Framework bot and run it online in Azure. We’re involved in every part of the developer and user experience: we operate the Bot Framework developer portal (https://dev.botframework.com) the entry point to all Bot Framework channels; we define conversational protocols used by Teams, Skype, Outlook, and others; we operate services that handled billions of requests per day; we add innovative new features into the SDKs and tools used by developers in creating their bots. Our team works predominantly in C# and .Net, with some properties in JS/React, and we ship on Azure and open-source technologies like Azure Web Apps and Kubernetes. We spend our time building high-volume, reliable services on the best technology available from Microsoft and the open-source community.

Responsibilities

We’re looking for an experienced engineer to expand our core service capabilities, create new ways that bot developers can integrate with Microsoft and non-Microsoft conversational channels, improve scalability and performance of our systems, and partner within Microsoft to standardize how Microsoft products use conversational interfaces. You will be working with expert colleagues on projects that will require you to build scalable, secure, and efficient services that will power new ways customers will interact with AI.

#BotFramework #AzureBotService #ConversationalAI

Responsibilities:

  • Create best-in-class services for supporting AI bot development

  • Contribute technical expertise throughout all stages of product design and development, conceptual design, visual design language and motion personality, input language, UI platform and tools maturity, prototyping and production

  • Consistent delivery of services, tools, and documentation to solve real customer problems

  • Work cross-team to drive innovation that spans different services and SDKs

Qualifications

  • Bachelor’s in computer science (or 4+ years’ related IT work experience)

  • 5+ years of software and/or services development and product delivery experience

  • 4+ years in at least in one of the following: C#/.Net, Java, C+#AIPLATFORM#

#AIPLATREF#

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



Job Detail

Senior Software Engineer - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Bellevue, Washington

Job Description

The Substrate Search Service Team is looking for Senior developers. Are you interested in working on a product that ships new features every week? Would you like to design and develop new components that solve complex distributed systems and search optimization problems? If the answer to these questions is yes, then Substrate Search Service team would like to hear from you!

Responsibilities

Designing and developing search platform related features and solutions

Collaborate with the team on building a highly scalable and high performance search stack

Collaborate with customers and partners to understand user requirements and design features to enable rich search experiences

Working on distributed infrastructure, released and managing live service in production.

Qualifications

The successful candidate must have:

Solid C++/C#/Java skills with at least 6 years of C++/C#/Java programming experience.

CS bachelor’s degree or equivalent

Experience in writing efficient multi-threaded and concurrent code

Passion for delivering high quality software on a rapid ship cycle

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Bellevue, Washington

Job Description

Each and every day, the Shopping and Commerce Team brings an insatiable curiosity to the table, challenging ourselves to reimagine what is possible and what can be accomplished with our products and services. Together, we are helping to shape the future of shopping and commerce with the latest set of powerful consumer services and solutions across a variety of formats to delight our customers around the globe.

To help us drive this exciting work forward and evangelize features in our consumer-facing Shopping & Commerce solutions, we are looking for an experienced, passionate and motivated Principal Program Manager. Working closely with the rest of your development team you will have the opportunity to identify, design, prioritize and drive new features/capabilities on innovative and novel opportunities for this business.

A great candidate for this role will have a strong pulse on the latest innovations in the industry and have the ability to successfully conceptualize and articulate future competitive innovations for their core product. While there is a high degree of collabroation that comes along with this role, we value those who can work independently, remove barriers, embrace change and operate effectively with ambiguity. A high level of integrity and consistent demonstration of a positive “can-do” attitude with the ability to maintain the confidentiality of highly sensitive material will help you succeed.

Responsibilities

In this role, you will be responsible for:

  • Identifying, designing, prioritizing and driving new features/capabilities creating break-through end-user experiences

  • Understanding unexpressed user needs and turning those into product features

  • Coordinating and orchestrating product requirements

  • Collaborating with development, design, marketing and other partners to create features/products

  • Driving internal and external partner relationships that are critical to success

  • Working closely with a feature crew throughout the engineering lifecycle

  • Driving analysis and support of investment decisions and offering business perspective to influence key strategic decisions

  • Proactively identifying issues that impede business group success and providing solutions/recommendations

  • Internalizing and modeling Microsoft's commitment to diversity, equality and inclusion

Qualifications

Required Qualifications:

  • 4+ years of experience in Product/Program Management delivering hardware, software and/or services

  • Experience in the Shopping / Commerce / Marketplace / Ecommerce space

  • Demonstrated experience leading, influencing and driving collaboration

  • Demonstrated experience managing multiple partnership relationships simultaneously

  • Demonstrated ability to define organizational priorities, establish roadmaps, and sustain the process and artifacts

  • Clear communicator who understands the value of different mediums

  • Ability to be comfortable with ambiguity and to drive meaningful/rationalized results out of the ambiguity

Preferred Qualifications:

  • Experience in/knowledge of affiliate marketing/coupons/cashback

  • Experience in/knowledge of online media/Ads partner landscape

  • Experience working in a mobile app development environment

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#ContentServices# #WebXTPrincipal#



Job Detail

Mechanical Engineer 2 - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

The Mechanical CAD Specialist plays a critical role in the Product Development Team. This role also known as an MCAD Architect within Microsoft. Primary activities include working with Industrial Designers, Mechanical Engineers, and our manufacturing partners to develop world-class computer hardware products. For a given program, the primary deliverable for the MCAD Architect is the creation and maintenance of the Industrial Design-Driven Master CAD Model. These programs may include the enhancement of existing products as well as the development of new product designs and concepts.

Responsibilities

  • Participating in the creative development of new concepts and the evolution of concepts in development.

  • Working with the Industrial Design (ID) team, the User Experience (UX) team, the Mechanical Engineering (ME) team and the Advanced Prototype Center (APC) in the development of CAD models ranging from rough concepts and prototypes to final Class-A Industrial Design Master Models.

  • Developing a Top-Down Design Strategy that is appropriate for each product, while complying with various CAD Standards to ensure that each program is successful within the MCAD environment.

  • Acting as a liaison between the ID and ME teams, ensuring that all ID requirements are captured, while helping to resolve ME issues during the development of a product.

  • Understanding and supporting Mechanical Engineering, Tooling and Manufacturing requirements, while protecting ID intent through to production.

  • Providing the necessary CAD data to the prototyping center to support the development of physical models.

Qualifications

  • A degree in Mechanical Engineering / Industrial Design / another related field OR equivalent experience.

  • 3 or more years of experience in Mechanical Engineering

  • 3 or more years of experience in the development of Class-A Surface models, working closely with Industrial Designers is preferred

  • Strong stakeholder management skills. An advanced understanding of the Creo Parametric CAD software, including top-down design expertise and familiarity with complex surfacing techniques.

  • Experience in the use of the Style tool (ISDX) within Creo

  • A record of being well-organized, particularly with regards to managing the CAD data created while pursuing multiple design development paths.

  • The ability, availability, and commitment to meet tight design schedules.

  • Familiarity with large-scale CAD data management Any experience in teaching others, either in a classroom setting or one-on-one.

  • Familiarity with rapid prototyping.

  • Experience with 3D printing and CNC model development is a plus.

  • Technical experience with the mechanical engineering, tooling, and manufacturing of consumer products.

  • Experience with Windchill / PDMLink is a plus.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Compliance Manager

Procurement has a mission to deliver business value through proactive global solutions that are innovative, compliant and cost effective and exceed stakeholder expectations. Procurement is a global team of 220+ employees across 30 countries supporting 100+ geographies worldwide facilitating $30B+ in annual purchases worldwide.

The External Staff Compliance Team within Procurement Compliance is looking for a Compliance Manager to join our team contributing specifically to the areas of:

  • Microsoft Acquisitions and Venture Success (MAVS): working directly on acquisition deal teams to achieve business outcomes by optimizing continuity for the acquired entity while delivering Procurement solutions that are compliant with Microsoft policy.

We look to incorporate talent that excels in innovation and creativity and demonstrates complex problem solving, process and systems thinking, and strong analytical skills that drive actions from data with a can-do attitude.

To be successful in the role, candidate will require strong interpersonal skills, influencing without authority, drive for results, and collaboration in addition to a proven track record in project management and operational excellence.

Responsibilities

Responsibilities may include (but are not limited to):

Microsoft Acquisition and Venture Success (MAVS):

  • Represent Microsoft Procurement on acquisitions as an active member of the acquisition deal team.

  • Assess key Procurement risk areas during deal due diligence deal phase and highlight significant risks to leadership.

  • Define and deliver robust learning and integration plans to ensure deal outcomes are achieved for Procurement areas. This includes a smooth transition of suppliers, related spend, and acquired external staff.

  • Collaborate with the broader acquisition deal team, developing strong relationships across all corporate functions and coordinating with partners to implement integration plans, post deal close.

  • Cross trained and contribute to other areas of External Staff compliance.

Operations and Process improvement:

  • Identify and implement process and operational improvement opportunities across compliance programs that will enable efficiency, scale, simplification, risk mitigation, and compliance.

  • Reduce or eliminate manual repetitive elements of processes by leveraging tools such as the Power Platform.

Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • BA/BS in Business preferred.

  • 5 -10 years, procurement, operations, compliance and/or external staff experience.

  • Experience with BPO (Business Process Outsourcing) and/or SOW (Statement of Work) review for policy compliance.

  • Knowledgeable about external staff and eager to learn more.

  • Strong written and verbal communication skills and an ability to distill and deliver complex, ambiguous information to a variety of audiences.

  • Strong listening skills and desire to understand differing opinions.

  • Adept problem solver with solid judgement; attention to detail without losing sight of broader risk area(s).

  • Highly driven self-starter, with a demonstrated track record of exceeding goals.

  • Ability to persuade, lead and motivate others through indirect influence.

  • A high level of enthusiasm, confidence, creativity, self-motivation, and resourcefulness.

  • Strong team player, contributor, and thrives in cross-team environments.

Professional maturity and confidence in expressing a point of view with senior management and business owners.



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

The Microsoft Identity Division is searching for a Senior Program Manager with deep customer empathy, a passion for design, and a strong desire to learn.

In our deeply connected world, consumers and enterprises alike turn to Microsoft’s identity division to give them secure, convenient, and trustworthy access to their most critical data. Millions of customers interact with Microsoft services each day, and having a friction-free and beautiful experience for signing in and signing up for the cool stuff we build is critical to their happiness and Microsoft’s success.

In this role, you would be responsible for the front door for Microsoft. You would build new capabilities and support infrastructure improvements in Identity’s consumer and enterprise sign-in and sign-up experiences, partnering with teams across Microsoft to deliver features which drive customer satisfaction and business results for our partners. This is a solidly senior level role in its scope and opportunity for impact.

There is a lot of cross-company collaboration, so you’ll need to love this kind of work and be proficient at creating and maintaining positive, productive relationships. There will be many opportunities to experiment, learn, and apply a growth mindset. Since this role is about how customers interact with the world of Microsoft, having a history of building great user experiences and using data and analytics to improve upon them will serve you well. Since you’ll be working on a UX platform that spans a broad set of concerns both inside and outside of Microsoft, the most important skill for this job is the ability to manage and prioritize complex – and sometimes conflicting – requirements while building and maintaining trust with customers and partners alike.

The Microsoft Identity team is a fun, inclusive, and collaborative community who are committed to working closely with customers and each other. We pride ourselves on building strong relationships with our customers so we can deeply understand their requirements and deliver solutions that not only satisfy their needs but exceed their expectations. We also build these same relationships within our team, and are looking for people who are just eager to collaborate within our group as they are externally.

If this sounds like an environment you’ll thrive in, we’d love to hear from you! #IdentityJobs

Responsibilities

  • Listen to customers to understand how to driveusersatisfaction

  • Partner with user research, designanddevelopment to build newfeatures

  • Collaborate withpartners across Microsofttobuildcoherentsign-in and sign-upexperiences

  • Partner with ourdevelopmentteam to improvethecore UX infrastructure that supports ongoing featuredevelopment

  • Experiment and usedata and analyticsto discover insights into ways to improve or change theproduct

  • Setting a clear strategic direction within a wide range of complex requirements

Qualifications

  • Bachelor’s degree in engineering or computer science, or related industry experience

  • 5+ years’ experience in program management or related business experience defining and creating software featureswith userexperiences

Preferred Qualifications:

  • Excited by the challenge ofinterestingtechnical problems

  • Desire to work collaboratively, solve problems with groupsandfind win/winsolutions

  • Ability to solve problems by leading withcustomerempathy

  • History of usingdata,analytics, and experimentationtodesign and improveproducts

  • Familiaritywith user interface designprinciples

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager (Privacy Compliance) - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

As a part of Cloud + Enterprise, Commerce Engineering Operations enables Microsoft to run its Commercial and Consumer businesses - accountable for ensuring 90% of the company's total revenue, is processed timely and compliantly as well as evolving our services to meet the ever-changing business needs in market. We enable Microsoft to run on Trust!

We are not your traditional compliance team – we are driven, passionate, and bring a Livesite mentality to how we Prevent, Detect and Remediate risk across Financial, Regulatory, Trade, Privacy, and Anti-Corruption domain risk areas. As we continue to mature, we are constantly evaluating engineering automation, analytics, and the use of cognitive services to transform our ability to scale our services. We are looking for a passionate, talented, and inspired Privacy professional to improve upon the foundation we’ve established.

This role is in the engineering profession within the program management discipline. In this role, you will stay up to date with the ever-evolving privacy regulatory and business landscape and define frameworks for engineering to deliver products to meet privacy requirements. You will own and drive Privacy compliance across all Modern Commerce & Ecosystems launches ensuring that Privacy compliance, management excellence and regulatory standards are met prior to any launch.

Responsibilities

The ideal candidate should have experience contributing to design and implementation of various Privacy and Data Management controls across complex platforms involving various engineering teams. You should have experience with Privacy standards and able to provide guidance to engineering on how to design and implement effective Privacy controls. This role requires great collaboration skills and the ability to go deep, drive clarity across teams and demonstrate the ability to operate in a fast-paced environment and comfort with ambiguity. In addition, this position requires:

Responsibilities:

  • Drive strategic horizontal Privacy initiatives that advance the ability of the Commerce & Ecosystems organization to manage data privacy requirements.

  • Understand the business priorities and strategies when it comes to the collection and use of data to enable Privacy compliance.

  • Identify, leverage, and evangelize opportunities to improve data management.

  • Convey complex legal concepts and requirements to engineering in ways that resonate with them.

  • Lead Privacy compliance conversations with teams to shape, prioritize and validate product features.

  • Work closely with Microsoft legal teams and partners to serve as the voice of the customer to the business on matters related to Privacy.

  • Manage key results and OKRs.

Qualifications

Basic Qualifications:

  • 5+years’ experience in Project Management, Program Management, Feature PM or equivalent

  • 5+ years’ experience in one or more of the following areas or combination thereof: Compliance, Privacy, Risk Management, Incident Management, Security or Legal Support

  • Ability to show progress in the face of high levels of ambiguity.

  • Strong track record of managing technical projects across multiple engineering teams, working with various stakeholders, to deliver consistent high-quality results.

  • Comprehensive understanding of data privacy and data subject rights.

  • Comfortable with the multiple privacy regulations including but not limited to GDPR and CCPA.

  • Outstanding spoken and written communication skills.

Preferred Qualifications:

  • Experience with programs that include legal and engineering requirements.

  • BA/BS or Equivalent

  • IAPP certification is a plus.

  • Able to demonstrate thorough knowledge of the privacy and governance marketplace.

  • Experience working with privacy frameworks such as ISO 27701

  • High enthusiasm, integrity, ingenuity, results-orientation, self-motivation, and resourcefulness in a fast-paced competitive environment.

  • Get excited by the many challenges of Compliance and the engagement of engineers.

  • Understands business objectives and plans accordingly. Critically reviews multiple plans and adjusts as needed. Proactively communicates and addresses necessary priority or capacity trade-offs.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Software Engineer - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Principal Software Engineer

For every hour doctors spend with their patients, they spend two hours on process and clerical tasks. When they do meet with patients, they spend most of the time glued to their computer. We are EmpowerMD at https://aka.ms/empowermd , a product team in Microsoft Healthcare that’s building ambient intelligence for the clinic at https://www.microsoft.com/en-us/research/project/empowermd/articles/project-empowermd-ambient-intelligence-for-the-clinic-2/ . Our technology will let doctors focus on what they do best: taking care of their patients.

On our team, you’ll have opportunities to work with the latest research and technologies in engineering, machine learning and NLP, work closely with doctors, and have a huge societal impact. This is AI for good!

#healthcare #healthai #empowermd #microsoft #ai

Responsibilities

As a key member of our multi-disciplinary team, you will:

  • Leverage full-stack software engineering skills to deliver a better user experience to health care professionals

  • Develop useful and performant UI using modern web frameworks

  • Design, develop, and monitor cloud services and distributed systems

  • Creativity and curiosity to build integration proof of concepts across the Microsoft and partner ecosystems

  • Expand our ML engineering infrastructure to support a team of data scientists across the full lifecycle of data acquisition, annotation, modeling, and deployment

  • Collaborate closely with teams inside & outside Microsoft

  • Bring your curiosity, entrepreneurial spirit, and passion to deliver on the promise of technology in a difficult, competitive, and exciting vertical

Qualifications

REQUIRED QUALIFICATIONS:

  • 10+ years of industry software development

  • 3+ years of experience developing, deploying, and monitoring cloud services

  • 1+ years of experience with Javascript/HTML/CSS and other frontend technologies

  • BS in Computer Science or equivalent experience

PREFERRED QUALIFICATIONS:

  • Experience with ReactJS, Angular, Vue, or other modern UI framework

  • Experience with Azure services like Azure Cosmos DB, Azure SQL, Key Vault, Azure DevOps, Azure Databricks, Azure Machine Learning

  • Experience with Speech, NLP and other AI-driven applications

  • Experience with Docker and Kubernetes

  • Experience with C# or TypeScript

  • Experience in Health technology

  • Excellent written and verbal communication skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Business Support Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.

Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).

Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.

This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.

If you are ready to help create the future of marketing at Microsoft, this is the team for you.

Responsibilities

Are you a support specialist, with an interest in implementing support systems for the latest and greatest marketing automation technologies to drive revenue? Do you live for collaboration with other passionate, high-performing folks in a virtual team? If you’re obsessed with marketing technology, live and breathe marketing architecture, bringing marketing campaigns to life energizes you, and you daydream of driving global revenue, this business support manager role may be the right one for you.

Microsoft’s Global Demand Center (GDC) is responsible for driving scaled marketing and sales capabilities, leveraging cutting-edge technology, and innovating marketing & sales practices to deliver billions of dollars a year globally for all our commercial business solutions (Applications & Infrastructure, Business Applications, Data & AI and Modern Work & Security).

Our marketing technology stack supports all of our commercial products, 1,000s of marketers, billions of dollars in spend, billions of dollars in revenue for sales, 40+ languages, over 10,000 digital and in person events, and tens of thousands of sellers.

This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. In this role, you will work with a high-visibility, top-notch team of pros across multiple teams and disciplines to define, deliver, and streamline global standards for transformative marketing events at Microsoft. You will be a critical part of a high-profile, long-term global initiative, working with the latest digital marketing technologies.

If you are ready to help create the future of marketing at Microsoft, this is the team for you.

Qualifications

• Ambitious, self-directed self-starter, eager to dive right in to build a support program.

• Strong verbal and written communication skills.

• Hands-on expertise managing a large-scale support system, including triage, technical solves, escalation of tickets.

• Experience in managing vendor teams.

• Experience with documentation of end to end support scenarios and solutions, including training and executive communications aspects of the support lifecycle.

• Demonstrated expert skills in troubleshooting, analysis and logic.

• Experience in a B2B marketing role focused on running marketing campaigns and demand generation.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Sr Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Microsoft Cloud Operations and Innovation team (CO+I) is the team behind the Microsoft’s Cloud infrastructure and is responsible for innovating, planning designing, building, and operating one of the largest datacenter fleets in the world. We support product teams by providing the secure and compliant, cost efficient and highly available global infrastructure that Microsoft’s customers depend on. Our focus is on smart growth, high efficiency and a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

To keep up with rapidly changing customer and business demands, CO+I is looking for a world class program manager who can lead complex changes to our global infrastructure.

The successful candidate will be a self-starter who thrives in ambiguity, with strong attention to detail, has an ability to work in a fast-paced, ever-changing environment and a desire to help shape the overall business. You will lead multiple simultaneous large-scale initiatives with a balance of technical leadership and strong business judgement. Customer empathy and relentless drive to help customers feel more confident in our cloud services are key attributes for being successful.

As an ideal candidate, you are a solution-oriented person with a combination of deep business and planning-related domain expertise and an analytical mindset. You must have the ability to work with diverse stakeholder groups to develop creative engineering solutions to drive changes in our complex and rapidly growing Cloud Infrastructure. This role requires familiarity with the breadth of Microsoft’s online services, strong program management skills, analytical fluency, ability to work with both business and engineering teams as well as an instinct for and appreciation of the needs of multiple business and engineering stakeholders.

If you are looking for a high paced, high impact, high visibility role, Sr. Program Manager role may be what you are looking for.

Responsibilities

  • Work with team leaders on key programs and strategic initiatives to develop clarity on PMO scope and deliverables. Establish a results-oriented, metrics-driven programmatic approach to deliver strategic initiatives.

  • Establish a scalable PM framework that provides visibility and ensures success for CO+I’s project and program portfolio. Refine methodology, tools and templates for continuous improvement.

  • Advance CO+I’s PM capability by evaluating and improving program management capabilities and encouraging and applying PM best practices across the organization.

  • Define best practices for business cases that drive long-term, integrated, cross-business solutions and roadmaps that improve business performance and mitigate risk.

  • Drives the identification and prioritization of opportunities for improvement across processes or services. Evangelizes proposed changes across groups.

  • Drives simplification and automation to evolve processes, services, and solutions, to increase agility and efficiencies and lower costs.

  • Build and lead the delivery of key projects and programs within the CO+I organization as well as across the C+AI division.

  • Create, develop, and lead a world class program management team that regularly and successfully delivers complex, impactful, and visible infrastructure projects and programs.

Qualifications

Required:

  • 8+ years of Leadership experience in Project Management and Delivery

  • Bachelors in Engineering or equivalent degree or related experience

Preferred:

  • Previous experience in construction or datacenter infrastructure management

  • Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.)

  • Familiarity with change management methodologies & ability to drive solution adoption across the organization

  • Proven success in leading medium to large scale projects and achieving results in midst of ambiguity and across multiple organizations

  • High proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels

  • Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a “sense of urgency” to develop solutions

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#COICareers

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Program Manager II - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Commerce Financial Services is part of Commerce & Ecosystems organization and is responsible for delivering millions of transactions and one great experience for licensing, purchase, billing and financials within Microsoft. We are responsible for the design and execution of programs that safeguard the critical processing of revenue transactions and financial recognition throughout a complex ecosystem of services that process $60+ billion of Microsoft's revenue.

Responsibilities

Commerce Financial Services is evolving its consumer and commercial revenue systems and you will be part of a team that is responsible for defining end to end experiences for existing services that enable and protect Microsoft’s critical revenue and financial services. You will also be responsible for designing and executing programs that supports service reliability during Microsoft’s most critical periods. This position requires cross-organization collaboration with Microsoft’s Engineering, businesses and stakeholders on scope, execution, and evolution of revenue and financial systems and programs.

Additional responsibilities:

  • Deal with a high degree of ambiguity to and manage multiple competing priorities.

  • Define technical roadmaps and requirements for engineering deliverables.

  • Planning and prioritization of engineering backlogs.

  • Ability to represent program strategy and tactical deliverables and progress to senior leaders.

  • Have outstanding cross-discipline and cross-team collaboration skills.

  • Have a passion to drive process improvements to maximize our efficiency and impact of the team.

  • Have the drive to speak objectively and constructively about what is working well and what needs to improve and help make change happen.

  • Foster an inclusive workplace environment.

Qualifications

REQUIREMENTS

  • 3+ years of program management experience with enterprise-scale, multi-tiered systems.

  • This position requires knowledge of Azure stack and engineering design patterns.

  • Demonstrated experience in requirements gathering and translation into functional specifications.

  • Track record of shipping secure, high quality solutions on-time.

  • Excellent communication skills at all organization levels.

  • Able to develop feature roadmaps to enable future business capabilities.

QUALIFICATIONS (PREFERRED)

  • Bachelor’s degree in Computer Science, Mathematics, or related sciences required.

  • Proficient with Agile software development methodologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Engineer II - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Do you want to build innovative, industry-leading experiences for connecting to, browsing, querying, and transforming the world’s data regardless of where it resides? Do you look forward to the challenge of building a highly scalable, multi-tenant service that needs to process petabytes of data on a daily basis? Would you enjoy working on an engine for uniform data access and distributed querying over heterogenous data sources?

If you answered yes to any of these questions and are looking to work with a high-powered team intent on changing the way the world works with data, integrates data, we’d love to chat with you. We have a variety of roles in the backend, the engine, UI, as well as full-stack.

We’re the team that developed the Mashup Engine (M), Power Query, M Connectors and the Data Gateway. We already ship monthly to millions of users across Excel, Power/Pro BI, Flow, and PowerApps; but in many ways we’re just getting started. We’re building new services, experiences, and engine capabilities that will broaden the reach of our technologies to several new areas – automated dataflows, data “intelligence”, and large-scale data analytics. We plan to use example-based interaction and innovative visualization to make data access and transformation even more intuitive for non-technical users.

If the “democratization of data” sounds like a compelling mission, this is the team for you.

Responsibilities

Build new data integration to various sources, enhance integration to existing sources. Work with team to fix issues in the system, work to resolve customer issues.

Qualifications

3-5 years of C#, Java or C++ coding experience.

2+ years of experience with data access technologies like OLEDB/ODBC/JDBC/Ado.Net.

BS degree in Computer Science or similar work experience.

Bonus qualifications include:

Prior product development experience.

Knowledge of SQL, ODBC, OLEDB, OData, REST.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to askstaff@microsoft.com .

#InsightsApps



Job Detail

Business Strategy Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers to places they simply couldn't reach anywhere else. This is a world of more possibility, more innovation, more openness, and more sky’s-the-limit thinking—a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. We aspire to build the experiences and tools that make it possible for every professional in any business or role to be much more productive. We're fueling digital transformation to make a difference in people's lives and in organizations across the globe.

We are insatiably curious and always learning. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas and collaborate across boundaries to bring the best of Microsoft to our customers—because we are better together. It's our ability to work together that makes our dreams believable and achievable. Together we make a difference.

We are motivated every day to bring digital transformation to our customers. We help them empower their employees, engage their customers, optimize their operations, and change the very nature of their products, services, and business models. We are customer-obsessed—we love learning about our customers and then developing solutions that meet their needs.

Responsibilities

The Enterprise Account Team Unit (ATU) team focuses on accelerating Microsoft’s market share across Enterprise segment clients by driving an industry-differentiated value proposition through our account teams and partners. The team enables our customer-facing account teams to drive digital transformation by engaging with C-suite and line of business decision makers and generate new conversations, opportunities, and engagements. The team has three primary functions: build the strategy & plan, communicate the plan with the field sales organization, and support role execution and gather feedback to improve. We work with both our Strategic Account and Major Account teams along with the diverse sales communities across the globe.

This is an important role in the Enterprise Commercial organization and is an exciting opportunity for someone who is passionate about infusing business decisions with data-driven insights. Curiosity, an exploratory nature, as well as a keen eye for detail will be key to success in the role.

The Business Analyst and Program Manager role is responsible for leading business analysis and developing data-driven insights that contribute to Enterprise ATU strategy, planning, and execution. You will identify business and operational gaps, recommend business improvements, and lead selected business excellence projects.

Primary Responsibilities:

  • Lead business analysis projects of business and operational performance and develop data-driven insights that inform business decision making across strategy, planning, and execution.

  • Lead ATU business excellence projects and deliver improvements.

  • Manage and evolve a set of Enterprise ATU operational KPIs to track key business performance measures, identify gaps and assess impact of business process improvements.

  • Collaborate closely with the Enterprise ATU team and Advanced Analytics team to identify the areas that require focus, conduct deeper analysis, and develop recommendations for business improvement.

  • Work closely with the Finance team to track and analyze monthly and quarterly business performance, highlight areas of strength and weakness, call out trends, and help Enterprise Commercial leadership understand the drivers of performance.

  • Partner with Enterprise Sales Excellence, field operations roles (e.g., BSO), GSMO, M&O stakeholders, and WCB Teams to ensure deep understanding of issues and challenges for the ATU, gather insights and feedback to improve.

  • Engage field teams, as needed, to better understand business drivers.

Qualifications

  • 5+ years' experience in financial analysis, business analytics, and business performance management

  • High level understanding of business insights, measures, scorecards,

  • Working knowledge of Enterprise business

  • Demonstrated ability to apply data-driven insights to business decision making

  • Experience leading business projects with stakeholders across multiple organizations, and driving to successful execution

  • Highly collaborative and proven ability to work with a diverse team

  • Effective communication and program management skills

  • Self-starter, comfortable with ambiguity, and strong cross-boundary collaborator

  • Bachelor's degree or equivalent required - MBA desirable

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Research Intern - Security and AI - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Virtual Internship

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Research Internships at Microsoft provide a dynamic environment for research careers with a network of world-class research labs led by globally-recognized scientists and engineers. Our researchers and engineers pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the environment.

The fight against cybercrime requires defenders to be adaptive and responsive to today's rapidly evolving threat landscape. At Microsoft, we are exploring various techniques capable of solving complex, high-dimensional security challenges to protect Microsoft and its customers from malware and phishing attacks.

In recent years, AI has been demonstrated to serve as a crucial tool framework in multiple security domains, such as intrusion detection, anti-phishing, and attack analytics over big data. In this project, you will leverage machine learning and security technology to strengthen defensive measures against malicious actors. You will be part of a joint initiative between Microsoft Research and the Microsoft Defender group. During your internship, you may be paired with some of the world’s best researchers and practitioners in ML and security.

You would be expected to:

  • Effectively collaborate with researchers and product development teams to work towards the research goals of the project.

  • Develop and implement research ideas related to this project.

  • Report and present findings.

This work offers opportunities for fundamental research, including potential academic publications, as well as applications with real-life impact on Microsoft products and services.

Responsibilities

Interns put inquiry and theory into practice. Alongside fellow doctoral candidates and some of the world’s best researchers, interns learn, collaborate, and network for life. Interns not only advance their own careers, but they also contribute to exciting research and development strides. During the 12-week internship, students are paired with mentors and expected to collaborate with other interns and researchers, present findings, and contribute to the vibrant life of the community. Research internships are available in all areas of research, and are offered year-round, though they typically begin in the summer.

Qualifications

In addition to the qualifications below, you’ll need to submit a minimum of two reference letters for this position. After you submit your application, a request for letters may be sent to your list of references on your behalf. Note that reference letters cannot be requested until after you have submitted your application, and furthermore, that they might not be automatically requested for all candidates. You may wish to alert your letter writers in advance, so they will be ready to submit your letter.

Required Qualifications

  • Must have at least one year of experience applying AI techniques to real-world problems or publishable research endeavors.

  • Must have at least one year of hands-on experience with Python (or another mainstream language) through previous projects, open source contributions, etc.

  • Must be accepted or currently enrolled in a PhD program in computer science or a related STEM field.

Participation in the Research Internship Program requires that you are physically located in the United States or Canada for the duration of the internship.

Preferred Qualifications

  • Security knowledge a plus (e.g., malware, phishing).

  • Hands-on experience with modern AI/ML libraries.

  • Familiarity with big data techniques and platforms (e.g., Hadoop/Spark, SQL).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Principal Group Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

The Game Developer eXperiences (GDX) team in the Gaming Ecosystem Organization is looking for a Principal Group Program Manager to lead our Developer Ecosystem team. This is a key role reporting to the Director of Program Management, requiring both strategic leadership and cross-divisional execution. We are on a mission to empower game creators to realize their dreams . A critical element of our (and our customer’s) success is an industry-leading end-to-end developer experience. We aspire to delight game developers through every step of their journey – from awareness of our platforms and services, comprehensive educational material and documentation, great tools and SDKs, world-class support and systems to ensure customer success.

The successful candidate will be a seasoned Program or Product Management leader, with experience in game development or production. You will demonstrate deep customer empathy and the ability to think strategically about the entire E2E experience for game developers and define/measure metrics to ensure customer success. You will be an experienced people manager who exemplifies Microsoft’s cultural values.

Responsibilities

  • Define the vision and strategy for best-in-industry end-to-end game developer experiences, including educational collateral, client SDKs, developer tools and closed-loop feedback and support systems.

  • Prioritization of customer scenarios, with clear metrics for success.

  • Build and execute the roadmap from where our customers are today, to the realization of our vision.

  • Work across Gaming, Microsoft and external partners to deliver end-to-end integrated solutions.

  • Grow a team that obsesses on the customer, is data driven, owns the end to end experience and delivers with agility and quality.

Qualifications

Candidate Requirements

  • Ability to think strategically.

  • Customer empathy ideally through direct experience in game development or production.

  • Strong process and execution orientation.

  • Technical understanding of game platform technologies and middleware.

  • Passion in creating and sustaining a diverse and inclusive culture where individuals and teams can do their best work and unlock their potential.

  • Demonstrated strong communication skills and ability to work across multiple disciplines and groups.

  • Thrives in ambiguous and agile situations.

Job Qualifications:

  • A BS in Computer Science or related field.

  • A minimum of 7 years’ experience in program management, product management or game production.

  • A minimum of 3 years’ experience as a manager, ideally with some experience of managing managers.

#gamingjobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Program Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

As a part of the Cloud + Enterprise, Commerce Engineering Operations enables Microsoft to run its Commercial and Consumer businesses - accountable for ensuring 90% of the company's total revenue is processed timely and compliantly as well as evolving our services to meet the ever changing business needs in market. We enable Microsoft to run on Trust!

We are not your traditional compliance team – we are driven, passionate, and bring a Livesite mentality to how we Prevent, Detect and Remediate risk across Financial, Regulatory, Trade, Privacy, and Anti-Corruption domain risk areas. As we continue to mature, we are constantly evaluating engineering automation, analytics and the use of cognitive services to transform our ability to scale our services. We are looking for a passionate, talented and inspiring people leader to improve upon the foundation we’ve established.

This role is in the engineering profession within the program management discipline.

As the Sr. Program Manager, your job will be to lead our PMO function that drives financial control compliance across all lines of Commerce services ensuring they meet regulatory standards. The ideal candidate should have extensive experience designing and implementing various financial, operational and IT controls across complex platforms across various engineering teams. You will have deep insight and / or experience with external audit procedures and able to provide guidance to your team and engineering on how to develop and manage effective compliance controls. This role requires great collaboration skills and the ability to juggle multiple priorities in a fast-paced environment.

In addition, this position requires:

• An individual that can Model. Coach. Care. Our leadership values with each member of the team.

• Demonstrate leadership principles in each interaction within and across teams.

• An individual competent in assessing inherent and residual risk across our Commerce Services platforms and working with engineering team to triage and prioritize critical risks

• An ability to influence finance and engineering teams with control design and implementation

• An ability to influence senior leadership across various organizations including engineering, operations finance, operations, and finance.

• An individual comfortable with risk and issue assessment and management, time and capacity management, and executive and stakeholder communications are also required responsibilities.

• An individual comfortable with collaborating and coordinating across multiple organizations, driving clarity and ensuring open channels of communication between all of them, managing the engagement of across teams and leading the overall compliance program initiatives.

Responsibilities

• Provide strong leadership across business-critical capabilities including:

• Effectively direct and manage the Commerce Compliance process for Commerce launches

• Implement business, operations and IT controls and quality metrics across our Commerce Services

• Define control objectives and articulate "what good looks like" across both IT and business process controls.

• Understand the various dependencies and relationships across C + AI and Commercial ecosystems and communicate risks/issues appropriately and timely with partners and stakeholders

• Analyze, troubleshoot, and proactively challenge existing processes and workflows - suggest and support implementation of necessary changes in order to improve influence/business impact

• Uses, analyzes and leverages existing data to make / take informed decisions, improve existing processes / systems and simplifies and create strong plans with minimum risk

• Triaging Financial Live Site issues affecting Commerce services, including prioritization of issues based on engineering root cause analysis, assessing any control gaps, identifying control enhancements and collaborating with engineering to ensure that control recommendations are implemented in a timely manner

• Collaborates with stakeholders and partners to proactively collect feedback to drive positive changes in operational compliance processes

• Establishes a strong relationship and becomes a trusted advisor that provides timely status to key internal/external stakeholders and partners

• Understands business objectives and plans accordingly. Critically reviews multiple plans and adjusts as needed. Proactively communicates and addresses necessary priority or capacity trade-offs.

• Responsible for timely risk assessment of all Commerce Launches to identify, define and implement control requirements in order to ensure 100% compliance at launch

Responsibilities

• Drive a healthy team culture that allows each team members to operate as their best self.

• Grow. Attract. And Retain Talent.

• Provide clarity and accountability for each team member.

• Be resilient during times of adversity.

• Provide both tactical and strategic guidance to the team.

• Implement business, operations and IT controls and quality metrics across Commerce Services

• Understand the various dependencies and relationships across C + AI and Commercial ecosystems and communicate risks/issues appropriately and timely with partners and stakeholders

• Uses, analyzes and leverages existing data to make / take informed decisions, improve existing processes / systems and simplifies and create strong plans with minimum risk

• Establishes a strong relationship and becomes a trusted advisor that provides timely status to key internal/external stakeholders and partners

• Understands business objectives and plans accordingly. Critically reviews multiple plans and adjusts as needed. Proactively communicates and addresses necessary priority or capacity trade-offs.

Qualifications

Required Qualifications:

• Bachelor’s degree required (preferably in Finance, Accounting, or Computer Science)

• 8+ years of relevant business experience within Finance, Operations, Engineering, Compliance or relevant roles

• 8+ years of work experience as a program manager envisioning, designing and delivering applications, processes and solutions

Preferred Qualifications:

• Ambitious, self-motivated, proactive and results-oriented

• Strong leadership acumen, with natural drive and initiative to lead by example

• Strong communication skills at all organization levels

• Strong analytical and organization skills

• Effective executive maturity, integrity and judgment

• Good Conflict/Negotiation management

• Good ability to impact and influence at a GM level

• COSO - Risk Management Framework experience

• Financial controls and or audit experience

• IT General and Interface Controls experience

• Good understanding of engineering processes, development life cycles and technical patterns - Improving

• A proven track record of successful results-oriented, solution and project definition and delivery

• Strong end to end thinking with process orientation; ability to develop enterprise-wide solutions

• Outstanding problem-solving skills and passion to solve hard problems

• Strong emphasis on technical program management

• Outstanding problem-solving skills and passion to solve hard problems

• Deep passion for satisfying customer needs and achieving high user and business partner satisfaction, influencing decisions for the right solutions and balancing priorities across customer, business and technical needs

• Successful experience leading design and implementation of new business processes and controls across multiple teams and complex integrated ecosystems and dependencies, comprising an end-to-end solution

• Successful experience defining scenarios and requirements, and design solutions in a streamlined, agile fashion incorporating quality in use principles

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Software Security Program Manager 2 - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

The Microsoft Devices Engineering Services team is looking for a strong, motivated, independent, and energetic Program Manager to drive complex project requirements, cross-team communication, and execution accountability across both technology and business projects to enable the Devices Engineering teams. We are responsible for building, developing, improving, and sustaining internal tools and IT infrastructure supporting the Microsoft Devices engineering organization.

We’re looking for a motivated Program Manager to deliver innovative solutions and technologies through utilization of strong Solution, Stakeholder, Change, Communications, and Risk Management within an Agile Scrum environment. We are investing in the development and application of technology to optimize the operational efficiencies within our processes with a focus on simplicity, scalability, sustainability and security.

As a Technical Program Manager - SW Security you will be responsible owning the roadmap for SW security services. Leveraging the Agile/Scrum methodology you'll fill the role of Scrum Master and Product Owner - facilitating the agile ceremonies, continually improving and maturing the teams delivery and velocity, and improving the SW Security Services for greater efficiency. You'll directly own internal 'customer' engagements, connecting and learning their SW Security Service needs and requirements, creating and prioritizing the work items for the team, conducting sprint planning and monitoring sprint burndown to keep the team focused on successful sprint delivery. The TPM plays a critical role in building and maintaining relationships with internal and cross organizational partner teams, designing excellent customer experiences. As an advocate for the customer the TPM will partner closely with the SW Security Services team to deliver consistent results.

Responsibilities

  • Communicate regularly with internal customers to monitor satisfaction, manage expectations, reliable delivery with a hands-on approach.

  • Software Security Service management across differing types of builds (application, web, service, API, Image, driver…)

  • Ensure that defined SW Security Services processes are followed accurately

  • Stakeholder, Communications, Risk/Issue, Change, and Expectation Management

  • Process Identification and Documentation

  • Agile Scrum methodology (User Stories and Acceptance Criteria) and Ceremony facilitation

  • Requirements gathering and documentation

  • Risk, Issue, and Dependency Management

  • Understanding technology-based solutions supporting existing processes

  • Respectfully challenging the status-quo to bring the best solutions possible to meet both articulated and unarticulated needs

  • Continually improving the SW Security Services process and pipeline automation

  • Identify and resolve issues in existing processes

  • Report to Management in a clear and accountable manner

  • Continuously work to improve and optimize security and service delivery

Qualifications

  • Minimum of 6 years of proven Technical Program Manager experience developing scalable applications and services, directly working with development teams, technical documentation, and release management.

  • Experience with Azure DevOps and SW development experience

  • Technical enough to be comfortable asking questions to dig into SW Security Services issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution. Strong understanding of SW Security Services capability is a plus.

  • Demonstratable knowledge of Scrum, work prioritization, user story development, coaching, and ceremony facilitation.

  • Demonstrable record of team leadership, innovative thinking and results delivery

  • Ability to collaborate and work toward resolutions with a diverse set of customers and stakeholders

  • Ability to manage prioritization needs and changes in a methodical manner

  • Confident and articulate at expressing ideas to a diverse audience with varying views and challenges.

  • Strong analytical skills, combined with a strategic orientation, as well as an aptitude for solving complex business problems

  • Effective communication and interpersonal skills with proven ability to impact & influence key stakeholders

  • Ability to effectively operate and drive results in undefined and highly ambiguous scenarios

  • Ability to resolve ambiguity or conflict situations to bring teams and business groups into alignment

  • Demonstrated track-record of self-directed execution

  • Demonstrated ability to identify cross-team differences, lead a positive collaboration and resolve issues

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Senior Designer - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Modern Workplace Transformations for Regulated Industries is a team dedicated to revolutionizing productivity for our Healthcare, Financial Services, and Civilian Government customers. Using Microsoft Teams to pull through M365 and broader Microsoft capabilities, we seek to digitize and transform Industry business processes to empower our customers.

We are looking for a Senior Designer who can inspire, define, articulate, and deliver amazing solutions. Leading by example is a critical skill for this role, someone who wants to do great design, help to tell our stories, and inspire our design team and our organization. You will be responsible for deep customer understanding through users’ needs, emotions, and behaviors to gather insights that inform our experience design strategy. You will need to be able to communicate your ideas using a wide variety of methods—from telling a compelling story,toprovidingsketches,to creating fully rendered designs. You will work closely with research, program management and development as well as other design teams and app partners to meticulously execute ideas into production.

You demonstrate senior design thinking and love to work across complex and challenging spaces. Being hands on, you will support and design breakthrough experiences that impact how millions of people use our products and services.

Please include URLs for an accesible online portfolio demonstrating your design process, UX flows, interaction patterns and visual design skills in addition to resume.

Submissions without a portfolio included will not be considered.

Responsibilities

  • Deliver world-class interaction designs from initial concept through finishedproduct

  • Create and assess design solutions based on user research input, user goals, and business requirements

  • Solve complex design problems in simple and intuitive ways that blend together brand personality, visuals, motion, and sound to create delightful experiences.

  • Produce design visualizations to help everyone understand what the best experience should be: storyboards, flows, wireframes, prototypes, and vision pieces.

  • Work closely and constructively with product management, visual and interaction designers, editors, engineers, and user researchers to iterate and deliver flawlessly.

  • Advocate for your design solutions by putting them in context of business and user goals.

Qualifications

Pre-requisite Knowledge, Skills, and Experience

  • A portfolio demonstrating well thought through and polished end to end customer journeys

  • 5+ years of industry experience in interactive design and / or visual design

  • Excellent interpersonal skills

  • Aware of trends in mobile, communications, and collaboration

  • Ability to create highly polished design prototypes, mockups, and other communication artifacts

  • The ability to scope and estimate efforts accurately and prioritize tasks and goals independently

  • History of impacting shipping products with your work

  • A Bachelor’s Degree in Design (or related field) or equivalent professional experience

  • Proficiency in a variety of design tools such as Figma, Photoshop, Illustrator, and Sketch

Desirable experience:

  • Designing user experiences for enterprise software / services

  • Creating and applying established design principles and interaction patterns

  • Aligning or influencing design thinking with teams working in other geographies

  • Designing user experiences for Financial Services

The successful candidate would be welcomed into an international working environment that is characterized by flexibility, an informal and collaborative atmosphere, and a fast pace. Microsoft ensures your work-life-balance, offers attractive salary packages and bonus programs and a modern office, which combines innovative technics with design. You can shape the local design team’s culture among a collaborative community including engineers, developers, data scientists, program managers, and others. It is the perfect nurturing ground for innovation and offers a fantastic landscape for growing your career across the breadth of Microsoft products and services.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

HR Business Process Manager - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Redmond, Washington

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

HR Services is critical to the overall effectiveness of the HR experience across Microsoft. HR Services brings the HR support model and experience to the scale of the global Microsoft employee population by providing the platform for end-to-end operational services and employee experiences with responsibilities spanning employee self-service, assisted support, and employee relations. HR Services is responsible for the operational delivery across a broad range of employee life-cycle experiences such as onboarding, performance and development rewards, talent movement and offboarding. As the catalyst for HR digital transformation, HR Services is also leading the Human Capital Management solution strategy with the global launch of our new HR Core Solution. HR Services holds the key accountability for HR privacy, risk, and compliance.

In this role, you are a highly visible contributor within HR, working with a variety of people and teams. The HR Business Process Manager is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Programs to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for working with HR Services and CoE programs to develop, design, implement and ensure the management of regional processes and solutions.

This role requires a problem-solving, programmatic approach to drive consistency in processes & services aligned to Functional/Local policies to exceed performance expectations. Translating programs into a delivery solution requires a mixture of scalable delivery management models working collaboratively across geographies and functions and use of metrics and voice of the customer framework to identify trends and improvement opportunity areas.

To be successful in this role, the individual in this position will need effective program management skills, communication skills to align team around strategy and goals, an ability to develop a diverse and strong team, excellent stakeholder engagement skills, a high level of attention to detail, passionate about continuous improvement approach, and to model the Microsoft values and behaviors.

.

Responsibilities

  • Knowledge Management - You ensure up-to-date documentation of processes, desk-top procedures, and knowledge-based content by leading/driving reviews of the documentation, and make adjustments in a timely manner.

  • "Push Left" (Adoption of tools/platforms) - You contribute to the adoption of Human Resources shared services, platforms, and tools for a service line or region; you drive operational process alignment that optimizes and operationalizes end-to-end service delivery model; you understand critical limitations and insights on whether and how to transition work from HR roles to Service Center teams; you learn and come up with strategic approaches to drive the adoption of the end-to-end service delivery model.

  • Address inquiries and perform transactions - You contribute to the processes and practices of monitoring and addressing inquiries and performing transactions; you partner with peer disciplines (e.g., HR Consulting, Finance, Procurement, Engineering) to independently address escalated cases or exceptions for a service line or an assigned region; you answer questions from team members related to handling inquiries and transactions in a specialty area.

  • Change Implementation related to Program Support - You participate in making decisions with peer disciplines and partners on prioritization of when changes will be implemented across multiple customer support systems; you drive changes by collecting feedback on employee experience; you assess risks and present mitigation plans to ensure minimal employee experience disruption; you independently respond to complex internal and/or external partner issues and influence the decision making on program deliverables.

  • Process Design/Adaptation - You own/manage the design and implementation of a new, large, or complex process by defining action plans; you conduct analyses and collect feedback for large or complex processes/procedures; you design new processes or procedures in a specialty area.

  • Process Improvement -You conduct root cause analysis and recommend solutions to process failings and contribute to the continuous improvement of processes by identifying action plans; you implement solutions to exceed key performance indicator (KPI) targets and drive process improvement and future investment to drive efficiency and improved employee experience.

  • Employee Data Management related to Program Support - You lead efforts in the design and integration of processes and systems for employee data changes across multiple Human Resources program implementation phases; you provide advice and guidance to team members on data utilization; you lead innovation of how data relationships and rules are administered with an end-to-end view of the data flow throughout the employee lifecycle; you interpret data and draw inferences; you use data insights to drive changes.

Qualifications

  • 7+ years of experience in Operations, Compliance, Human Resources, Engineering or related field, OR 5+ years of experience in Operations, Compliance, Human Resources, Engineering or related field with Bachelor's degree in Human Resources, Business or related field

Additional or preferred qualificaations:

  • 2+ years’ experience applying process improvement methodologies.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Reston, Virginia

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Reston, Virginia

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail

Architect - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Reston, Virginia

Job Description

What Joining the Microsoft Team Means

Digital has increased the speed, and changed the way, in which companies build and reinvent themselves. To remain relevant in the next decade, companies need to establish organizational structure with a digital culture at its core, a digital platform, and a digital approach to innovation.

Microsoft Digital Advisors bring expertise, commitment and resources to drive a program of change to build a company’s digital business. They guide organizations as they reimagine and transform customer engagements, employee experiences, business models and operations. Microsoft Digital Advisors work with customer teams to dream and envision their desired future, consider economic value and alternative ideas, and prioritize them. As the joint team designs, it refines the ideas, identifies dependencies, and eliminates roadblocks. The team continuously delivers innovation as this process, supported by the customer’s digital culture and platform, goes from its first success to an embedded, systematic approach that captures the value of the Digital Era.

Digital Advisors guide organizations to create an aspirational plan that formalizes their digital vision and be a leader of the execution plan to ensure results. The Digital advisor is aKey Enterprise Services role in demand generation within Areas through partnership with Account teams.

The Impact You’ll Be Making

The focus of the Digital Advisor role is to Dream, Design & Deliver Digital Transformation, bringing innovative ideas, leveraging the Microsoft Platform and showcasing the unique role that Microsoft can play.

Responsibilities

Digital Advisory Services

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Microsoft’s unique value proposition to our customers’ businesses. Instigate the DT program of change with customers to build their digital business, resulting in commitment from customers to proceed with the plan. Demonstrate how the vision becomes a reality when all relevant Microsoft resources and technologies are brought to bear. Design the DT program of change and its three elements – digital culture, digital platform, and digital approach.

Change Leadership and Adoption

Bring their expertise, as well as the full potential of Microsoft to reach the customer’s digital aspirations. Provides experience and leadership capabilities to ensure a proper digital transformation governance model to lead the change, ensure business value is created, deliverables are met, and a DT program of change is creating continuous innovation capability within the customer, leading to ongoing commitment and consumption of our cloud services.

Be an EnterpriseServices Role Model

Strong Leadership of the Digital Advisor Community. Establish themselves in the marketplace and internally as a thought leader and trusted advisor to executives and account teams. Instigate shift from deal-by-deal approach, towards initiation of a DT program of change, where Microsoft, our partners and customers jointly pursuecontinuousbusiness innovation to evolve market perception of Microsoft as a digital partner of choice. Generates a diverse and inclusive workgroup environment, demonstrating cross group collaboration.

Qualifications

Required Qualifications:

  • 10+ years of professional experience, including technical and/or business consulting

  • 2+ Years of Digital Transformation experience

Relevant Characteristics and Experience for the Digital Advisor Role

Our Digital Advisors know their customer’s business, the industry in which they operate, and how Microsoft can help them drive their Digital transformation. The broad scope of responsibility of this role requires a solid understanding of both business and technology strategy, a principled approach to broad digital transformational challenges and opportunities including strong leadership and people skills. They also share a common set of characteristics and bring the experience that will drive innovation and customer value leveraging the following:

  • Broad understanding of the technology industry, including current and emerging Digital Solutions, and experience managing technology-enabled business change within one or more vertical industries (i.e., Financial Services, Retail, Manufacturing, Public Sector)

  • Executive presence, including ability to hold CXO level discussions, and executive-level, exceptional interpersonal, verbal, written and presentation skills

  • Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers

  • Situational awareness to adapt and solve challenges from a business and technology perspective

  • Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources

  • Empathy, curiosity, and desire to constantly improve, acquire new skills, drive for results and demonstrated recognition for driving impact

  • Consistent record of delivering business value, by bringing the benefits of technology to transform their business Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects

  • Passion for technology, business, market trends and, specifically, the CustomerExperience implementing key Microsoft, or related technologies, with a preference for depth in Cloud and IoT

  • Ability to become an advocate for Microsoft’s vision and value proposition, and diverse offerings, by conceptualizing, planning and leading implementation/adoption of Microsoft technologies

  • Recognized innovator with strong storytelling abilities to inspire growth mindset for the teams and the customers

Travel is an integral expectation of this position as the needs of our customers and our business demand with up to 70% Travel.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.



Job Detail

Regional Business Lead, Defense & Intelligence, WW Public Sector - Microsoft Corporation
Posted: Dec 08, 2020 02:40
Charlotte, North Carolina

Job Description

Are you passionate about accelerating impact for our Defense and Intelligence customers and supporting the digital transformation of Canada and Latin America? In what is one of the most important and strategic focuses of Microsoft, we are looking for a Regional Business Leader to drive our engagement with Defense and Intelligence customers throughout the America’s region, with direct responsibility for Canada & Latin America, while liaising closely with the US.

About the Organization:

At Microsoft we have a clear and simple mission – To empower every person and organization on the planet to achieve more. The chance to do that, at scale, is nowhere greater than in the Worldwide Public Sector (WWPS) team where we are dedicated to empowering citizens, societies, and governments around the world. WWPS encompasses government, both at the national level and local level, defense and intelligence, and education. The Public Sector team engages with our customers of all sizes to support their missions and help them empower citizens and societies.

The WWPS Defense and Intelligence mission is to deliver market leading capabilities across the national security spectrum, with products, services, and partner solutions. This to enable a safer, more secure world. The D&I team is a strategic arm for accelerating consumption within the Microsoft Cloud.

About the Regional Business Leader Role:

This is a critical role, supporting transformative engagements with senior officials, through leading sales opportunities for our customers and partners. You will report into the Worldwide Defense and Intelligence Industry lead and focus on supporting the sales leaders across the region. Leveraging deep industry and sales expertise, the Regional Business Leader will enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our defense and intelligence customers to lead digital transformation in their regions. Working closely with corporate teams, as well as teams in each of the subsidiaries, you will engage deeply to build trusted relationships with our most important accounts and deliver thought leadership to the sector.

We are looking for someone with a tenacious passion for Defense and Intelligence, combined with strong sales leadership experience and understanding of the Defense and Intelligence industry.

Responsibilities

What you will be doing:

  • Meet all global sales targets aligned to fiscal year priorities across revenue, device activations and productivity usage

  • Drive sales excellence of the Defense and Intelligence regional vertical as well as dotted line sales leadership of Defense and Intelligence field sellers in the region

  • Assess and improve industry acumen through direct engagement and coaching with Field leadership and other regional/area resources to enable a more customer industry aligned approach across the buying scenarios

  • Actively represent the company’s viewpoint in key regional Industry events and provide executive sponsorship of key strategic accounts

  • Drive engagement with account teams across the most strategic Defense and Intelligence accounts in region

  • Coach and drive regional digital win room opportunities; triage, approve and escalate top deals

  • Aggregate regional insights on their respective industries, amplify best practice sharing, and deepen industry capability talent in each area

  • Spot regional industry specific barriers to sales/consumption, and provide guidance & support to local teams; prioritize and escalate issues and executive requests

  • Deliver feedback to HQ on solution performance, solution maps and product/service capability and gaps

  • Partner closely with business groups and product teams to accelerate market dynamics and ensure trusted, compliant, engagements

  • Extend partner channel and solution portfolio in America’s markets. Recruit and retain new partners across the spectrum of the Defense and Intelligence business

  • Present as a leading influencer in Defense and Intelligence industry events, elevating Microsoft’s market perception/thought leadership in market

Qualifications

What we are looking for:

  • 8+ years experience in senior sales roles, including 3+ years Defense and Intelligence experience

  • Extensive knowledge of the Defense and Intelligence segment

  • Experience managing against, and exceeding sales targets, driving pipeline, and developing transformation plans for customers.

  • Exceptional presentation skills and storytelling capability to deliver keynotes with large audiences

  • Demonstrable international experience collaborating and influencing across multiple stakeholder groups. Ability to work successfully across a complex, highly-matrixed environment, building strong partnerships across organizational lines.

  • Excellent skills in all aspects of planning, communications, analytical capabilities, and attention to detail.

  • Passion and proven record for execution with measurable results.

  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead international cross group/functional teams with a high degree of independence and success

  • Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity

  • Demonstrated strong capability in verbal, written, and presentation communications skills across a geographically dispersed audience

  • MBA preferred but not required

Location/Travel: You may be based anywhere in the United States. You can expect travel, contingent on Covid-19, between 25 – 50%.

Join us and be one who empowers billions! That’s incredible reach. When you combine that with your own inspiration, plus the freedom and support to make your ideas happen, you can make a huge impact on how people work and live all over the world .

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#WWPS



Job Detail