The Worldwide Customer Success team focuses on helping our customers get to successful business outcomes using our technology and solution offerings. The team will do this by engaging with stakeholders and driving consumption through governance of projects, both with key Business Decision Makers and IT Decision Makers. They will ensure that any project is set for success with the right executive sponsorship, outcome engineering, architecture and the right resources (from partners, FastTrack, Engineering, Services, relationship and specialist field sales teams). This customer centric team will, through their actions, over time, drive greater lifetime value, higher renewal propensity, higher consumption/usage and most importantly greater business value for the customer from their investments.
The Data Science team under the Customer Success Cloud Consumption office is responsible for designing and executing enterprise strategies that will empower the field customer success teams unblock their customer’s consumption challenges. This team works in an agile environment on several strategic projects leading cross functional teams and other data science organizations. The role of Business Strategy Analyst will work on Data, Analytics and Reporting initiatives for Worldwide Customer Success.
Responsibilities
Responsibilities
Inform and support strategic decision making to accelerate customer cloud consumption by leveraging Data Analytics and Reporting in a fast-paced agile environment.
Collaborate with Analytics and BI teams to develop insightful operational dashboards & reporting for Customer Success teams.
Champion the culture of data driven decision making.
Qualifications
Qualifications
3+ years’ of experience developing executive dashboards and reporting suites for Senior Leadership, preferably leveraging PowerBI, as well as field customer success and sales teams
3+ years of experience with ad hoc query and data preparation from structured and unstructured data systems
3+ years of experience with reporting, data analysis, analytics
Interpersonal communication and presentation skills (leverage the data to tell a story)
Collaboration and Program Management skills
On-site in Redmond, WA or open to remote
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.