Summary of Experience
•Progressively responsible retail experience (2 years)
•Customer service experience in a retail or restaurant environment (1 year)
•Experience in directing the work of others
Basic Qualifications
•Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
•Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
•Available to work flexible hours that may include a total of 40 or more hours per week
•1 or more years of experience in a role that requires frequent interaction with customers, fulfilling the requests of customers and responsibility for addressing customer issues, questions and suggestions OR
a Bachelors degree or higher in business or hospitality management; OR
4 or more years of US military service
•1 or more years of experience in a role training employees to comply with policies, rules, guidelines and standards; OR
Bachelors degree or higher in business or hospitality management OR
4 or more years of US military service
•1 or more years of experience in a role delegating tasks to other employees and/or coordinating the tasks of 2 or more employees; or a Bachelors degree or higher in business or hospitality management; or 4 or more years of US military service
•High School diploma/GED
Required Knowledge, Skills and Abilities
•Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
•Ability to use discretion in providing direction to others
•Effective oral communication skills
•Knowledge of the retail environment
•Strong interpersonal skills
•Strong problem-solving skills
•Team-building skills
•Ability to work in a fast-paced and changing environment
•Ability to deliver excellent customer service
•Ability to work as part of a team
Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.