Fraud Analyst - Apple Pay - Austin
Austin,Texas,United States
Software and Services
Singular focus on customer experience and a validated experience in payments and financing
Strong experience in credit card operations and functions, including servicing channels, business analytics and operational health
Hands-on experience building or delivering client software, web and internet services
Strong sense of empathy for external partners you are supporting
Experience developing or delivering payment processing, authentication, anti-fraud, and machine learning solutions
Strong technical proficiency, fierce attention to details, relentless at follow-up and demanding of quality
International product development experience a plus
Experienced in setting up project timeline and work breakdown structures
Proficiency in utilizing project management and collaboration tools
Work with internal partners to further improve product experiences that lead to better servicing outcomes
Build the Apple culture within risk operations and supporting organizations
Adept at identifying developing risk or fraud trends and quickly developing solutions to mitigate
Aptitude for driving methodical improvements using qualitative and quantitative data to advise solutions
Able to identify root cause of problems, and identify, propose, and recommend innovative solutions to diverse partners
Consistent record of operating autonomously across multiple teams and in matrix organization
Excellent verbal and written presentation skills with the ability to communicate at all organizational levels
Collaborative, flexible and open working style, with an ability to quickly establish trust and credibility
Experience working with data and techniques to perform probability, link & ad-hoc analyses to improve a business
Description
In this role, it is essential that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations. Drive all aspects of the software development process: define requirements, scope work, develop a plan, generate a schedule, craft a team, execute, and ship. Work cross-functionally across Apple to use the collective skills and intelligence of our people. Work closely with legal, privacy and security teams to design and implement awesome solutions. Connect with every level of our organization, from individual contributors to executives. Identify market opportunities and define product vision and strategy.
Education & Experience
Bachelor’s degree (or equivalent) Master’s or MBA a plus
Additional Requirements
High degree of proficiency with Excel and Keynote
Experience in SQL, Teradata, Hadoop, Tableau and Python
Apple Footer
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf (Opens in a new window) at https://www.eeoc.gov/sites/default/files/migratedfiles/employers/eeocselfprintposter.pdf .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. at https://www.dol.gov/agencies/ofccp/executive-order-11246 Learn more at https://www.dol.gov/agencies/ofccp/executive-order-11246 (Opens in a new window) at https://www.dol.gov/agencies/ofccp/executive-order-11246 .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf guidelines at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf (opens in a new window) at https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf (Opens in a new window) at https://www.apple.com/jobs/pdf/EverifyPosterEnglish.pdf .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy at https://www.apple.com/jobs/us/accommodationdrugfree.html Learn more at https://www.apple.com/jobs/us/accommodationdrugfree.html (Opens in a new window) at https://www.apple.com/jobs/us/accommodation_drugfree.html .