Retail Online Communications Manager
Austin,Texas,United States
Operations and Supply Chain
Exceptional written and verbal communication skills.
Sensibility for what makes Apple “Apple,” and the ability to reflect it in all communications.
Strong leadership with emphasis on collaboration, proactive, flexible, can-do attitude.
Strong project and program management skills, with the ability to drive multiple projects simultaneously.
Experience managing a team of project managers, and content developers.
Strong ability to empathize with the customer and create communications content with the customer in mind.
Able to influence stakeholders and shift timelines when necessary.
Shown strength in position of leadership. Ability to mobilize, encourage, and lead both internal and external and cross-functional teams without direct management authority.
Comfortable working with, presenting to, and facilitating decisions among senior leaders based on evolving priorities. Able to ask the right questions and challenge status quo.
Skilled at developing and exercising cross-functional influence; translating between business owners and technical teams.
Results-oriented, upbeat and focused with a strong passion to learn and succeed.
Description
Lead a hard-working, worldwide team of engineers and project managers that create email, SMS and other direct-to-customer communications in a fast-paced, continually changing environment. Develop trusted relationships with engineering teams and partners to drive high quality and on time product delivery. Understand and discuss technical concepts and manage trade-offs with internal partners and engineering. Collaborate on a continuous basis with other engineering leads and product management track leaders, to share critical program tracks, review and assess impact of upcoming new features, identify requirements and prioritize these in respective roadmaps and Capital Plans. Focus on building best-in-class customer communications, work with cross-functional partners to future proof content and collaborate with all operational teams on the scalable processes and technologies.
Education & Experience
BA/BS required, Computer related degree preferred or combination of relevant work experience and education.
Additional Requirements
Technical leadership with experience in templating engines such as Apache Velocity.
Knowledge of fundamental software development concepts.
PMP and/or Scrum certifications.
Travel may be required.
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