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Our Culture:
At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We trust and empower our leaders to act as owners, direct their teams, and innovate to succeed. We communicate openly and honestly to learn from our failures and celebrate our successes. We recognize individual and team achievements frequently. We invest in our team members, offering a wide variety of internal and external development opportunities.
Siemens Smart Infrastructure
What you will do for Siemens Smart Infrastructure:
Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS). Receives processes and dispatches emergency calls to responsible agency or customer contacts. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
This is a 3rd shift position with the hours of 10:00 PM - 6:00AM.
Responsibilities:
Acknowledges alarms received and dispatches appropriate personnel for issue at hand. After dispatch, logs call into system activity report.
Generates statistical or investigative reports for management.
Continuously monitor alarm signal queue for prioritized response.
Documents all calls with appropriate resolution codes and notes.
Provide quality customer service on every call. Must have familiarity and training to provide specialty alarm monitoring and dispatch ability for Remote Access Control systems, including CCURE and DSX platforms.
Exercises good listening skills.
Communicates clearly and effectively with customers and agencies.
Manages length of calls.
Attends monthly meetings and training sessions.
Will be familiar with emergency response procedures.
Reviews and critiques recorded conversations for purposes of improving customer interaction skills
Qualifications:
High School Diploma, state recognized GED, or state recognized high school proficiency exam.
1-3 years Customer Service experience.
Prior security call center experience using the Security Business Net (SBN) automation system or similar system is necessary.
Good verbal and written communication skills to effectively communicate over the telephone and document activities.
Excellent customer service skills and ability to work in a dynamic fast paced environment.
Ability to navigate a computerized data entry system or other relevant applications.
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.
Preferred Qualifications:
Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
ACD telephone system knowledge helpful.
Knowledgeable in Microsoft Office applications is a plus
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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